Global Cloud-Based Contact Centers Market Size, Status and Forecast 2019-2025

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Date: 21-Jun-2019
No. of pages: 108
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In 2018, the global Cloud-Based Contact Centers market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2019-2025.

This report focuses on the global Cloud-Based Contact Centers status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Cloud-Based Contact Centers development in United States, Europe and China.

The key players covered in this study

- 8x8, Inc

- Five9, Inc

- Cisco Systems

- Genesys Telecommunications Laboratories

- Oracle

- Nice-Systems

- Newvoicemedia

- 3clogic

- Connect First

- Aspect Software

- Incontact

- Interactive Intelligence Group

- Broadsoft

- West Corporation

- Liveops Cloud

- Evolve IP

- Mitel Networks

- Ozonetel Systems

Market segment by Type, the product can be split into

- Automatic Call Distribution (ACD)

- Agent Performance Optimization (APO)

- Dialers

- Interactive Voice Response (IVR)

- Computer Telephony Integration (CTI)

- Other

Market segment by Application, split into

- BFSI

- IT and Telecom

- Retail

- Government and Public Sector

- Healthcare and Life Sciences

- Manufacturing

- Other

Market segment by Regions/Countries, this report covers

- United States

- Europe

- China

- Japan

- Southeast Asia

- India

- Central & South America

The study objectives of this report are:

- To analyze global Cloud-Based Contact Centers status, future forecast, growth opportunity, key market and key players.

- To present the Cloud-Based Contact Centers development in United States, Europe and China.

- To strategically profile the key players and comprehensively analyze their development plan and strategies.

- To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Cloud-Based Contact Centers are as follows:

- History Year: 2014-2018

- Base Year: 2018

- Estimated Year: 2019

- Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Global Cloud-Based Contact Centers Market Size, Status and Forecast 2019-2025

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Cloud-Based Contact Centers Market Size Growth Rate by Type (2014-2025)
1.4.2 Automatic Call Distribution (ACD)
1.4.3 Agent Performance Optimization (APO)
1.4.4 Dialers
1.4.5 Interactive Voice Response (IVR)
1.4.6 Computer Telephony Integration (CTI)
1.4.7 Other
1.5 Market by Application
1.5.1 Global Cloud-Based Contact Centers Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 IT and Telecom
1.5.4 Retail
1.5.5 Government and Public Sector
1.5.6 Healthcare and Life Sciences
1.5.7 Manufacturing
1.5.8 Other
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Cloud-Based Contact Centers Market Size
2.2 Cloud-Based Contact Centers Growth Trends by Regions
2.2.1 Cloud-Based Contact Centers Market Size by Regions (2014-2025)
2.2.2 Cloud-Based Contact Centers Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Cloud-Based Contact Centers Market Size by Manufacturers
3.1.1 Global Cloud-Based Contact Centers Revenue by Manufacturers (2014-2019)
3.1.2 Global Cloud-Based Contact Centers Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Cloud-Based Contact Centers Market Concentration Ratio (CR5 and HHI)
3.2 Cloud-Based Contact Centers Key Players Head office and Area Served
3.3 Key Players Cloud-Based Contact Centers Product/Solution/Service
3.4 Date of Enter into Cloud-Based Contact Centers Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Cloud-Based Contact Centers Market Size by Type (2014-2019)
4.2 Global Cloud-Based Contact Centers Market Size by Application (2014-2019)
5 United States
5.1 United States Cloud-Based Contact Centers Market Size (2014-2019)
5.2 Cloud-Based Contact Centers Key Players in United States
5.3 United States Cloud-Based Contact Centers Market Size by Type
5.4 United States Cloud-Based Contact Centers Market Size by Application
6 Europe
6.1 Europe Cloud-Based Contact Centers Market Size (2014-2019)
6.2 Cloud-Based Contact Centers Key Players in Europe
6.3 Europe Cloud-Based Contact Centers Market Size by Type
6.4 Europe Cloud-Based Contact Centers Market Size by Application
7 China
7.1 China Cloud-Based Contact Centers Market Size (2014-2019)
7.2 Cloud-Based Contact Centers Key Players in China
7.3 China Cloud-Based Contact Centers Market Size by Type
7.4 China Cloud-Based Contact Centers Market Size by Application
8 Japan
8.1 Japan Cloud-Based Contact Centers Market Size (2014-2019)
8.2 Cloud-Based Contact Centers Key Players in Japan
8.3 Japan Cloud-Based Contact Centers Market Size by Type
8.4 Japan Cloud-Based Contact Centers Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Cloud-Based Contact Centers Market Size (2014-2019)
9.2 Cloud-Based Contact Centers Key Players in Southeast Asia
9.3 Southeast Asia Cloud-Based Contact Centers Market Size by Type
9.4 Southeast Asia Cloud-Based Contact Centers Market Size by Application
10 India
10.1 India Cloud-Based Contact Centers Market Size (2014-2019)
10.2 Cloud-Based Contact Centers Key Players in India
10.3 India Cloud-Based Contact Centers Market Size by Type
10.4 India Cloud-Based Contact Centers Market Size by Application
11 Central & South America
11.1 Central & South America Cloud-Based Contact Centers Market Size (2014-2019)
11.2 Cloud-Based Contact Centers Key Players in Central & South America
11.3 Central & South America Cloud-Based Contact Centers Market Size by Type
11.4 Central & South America Cloud-Based Contact Centers Market Size by Application
12 International Players Profiles
12.1 8x8, Inc
12.1.1 8x8, Inc Company Details
12.1.2 Company Description and Business Overview
12.1.3 Cloud-Based Contact Centers Introduction
12.1.4 8x8, Inc Revenue in Cloud-Based Contact Centers Business (2014-2019)
12.1.5 8x8, Inc Recent Development
12.2 Five9, Inc
12.2.1 Five9, Inc Company Details
12.2.2 Company Description and Business Overview
12.2.3 Cloud-Based Contact Centers Introduction
12.2.4 Five9, Inc Revenue in Cloud-Based Contact Centers Business (2014-2019)
12.2.5 Five9, Inc Recent Development
12.3 Cisco Systems
12.3.1 Cisco Systems Company Details
12.3.2 Company Description and Business Overview
12.3.3 Cloud-Based Contact Centers Introduction
12.3.4 Cisco Systems Revenue in Cloud-Based Contact Centers Business (2014-2019)
12.3.5 Cisco Systems Recent Development
12.4 Genesys Telecommunications Laboratories
12.4.1 Genesys Telecommunications Laboratories Company Details
12.4.2 Company Description and Business Overview
12.4.3 Cloud-Based Contact Centers Introduction
12.4.4 Genesys Telecommunications Laboratories Revenue in Cloud-Based Contact Centers Business (2014-2019)
12.4.5 Genesys Telecommunications Laboratories Recent Development
12.5 Oracle
12.5.1 Oracle Company Details
12.5.2 Company Description and Business Overview
12.5.3 Cloud-Based Contact Centers Introduction
12.5.4 Oracle Revenue in Cloud-Based Contact Centers Business (2014-2019)
12.5.5 Oracle Recent Development
12.6 Nice-Systems
12.6.1 Nice-Systems Company Details
12.6.2 Company Description and Business Overview
12.6.3 Cloud-Based Contact Centers Introduction
12.6.4 Nice-Systems Revenue in Cloud-Based Contact Centers Business (2014-2019)
12.6.5 Nice-Systems Recent Development
12.7 Newvoicemedia
12.7.1 Newvoicemedia Company Details
12.7.2 Company Description and Business Overview
12.7.3 Cloud-Based Contact Centers Introduction
12.7.4 Newvoicemedia Revenue in Cloud-Based Contact Centers Business (2014-2019)
12.7.5 Newvoicemedia Recent Development
12.8 3clogic
12.8.1 3clogic Company Details
12.8.2 Company Description and Business Overview
12.8.3 Cloud-Based Contact Centers Introduction
12.8.4 3clogic Revenue in Cloud-Based Contact Centers Business (2014-2019)
12.8.5 3clogic Recent Development
12.9 Connect First
12.9.1 Connect First Company Details
12.9.2 Company Description and Business Overview
12.9.3 Cloud-Based Contact Centers Introduction
12.9.4 Connect First Revenue in Cloud-Based Contact Centers Business (2014-2019)
12.9.5 Connect First Recent Development
12.10 Aspect Software
12.10.1 Aspect Software Company Details
12.10.2 Company Description and Business Overview
12.10.3 Cloud-Based Contact Centers Introduction
12.10.4 Aspect Software Revenue in Cloud-Based Contact Centers Business (2014-2019)
12.10.5 Aspect Software Recent Development
12.11 Incontact
12.12 Interactive Intelligence Group
12.13 Broadsoft
12.14 West Corporation
12.15 Liveops Cloud
12.16 Evolve IP
12.17 Mitel Networks
12.18 Ozonetel Systems
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Cloud-Based Contact Centers Key Market Segments
Table Key Players Cloud-Based Contact Centers Covered
Table Global Cloud-Based Contact Centers Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global Cloud-Based Contact Centers Market Size Market Share by Type 2014-2025
Figure Automatic Call Distribution (ACD) Figures
Table Key Players of Automatic Call Distribution (ACD)
Figure Agent Performance Optimization (APO) Figures
Table Key Players of Agent Performance Optimization (APO)
Figure Dialers Figures
Table Key Players of Dialers
Figure Interactive Voice Response (IVR) Figures
Table Key Players of Interactive Voice Response (IVR)
Figure Computer Telephony Integration (CTI) Figures
Table Key Players of Computer Telephony Integration (CTI)
Figure Other Figures
Table Key Players of Other
Table Global Cloud-Based Contact Centers Market Size Growth by Application 2014-2025 (Million US$)
Figure BFSI Case Studies
Figure IT and Telecom Case Studies
Figure Retail Case Studies
Figure Government and Public Sector Case Studies
Figure Healthcare and Life Sciences Case Studies
Figure Manufacturing Case Studies
Figure Other Case Studies
Figure Cloud-Based Contact Centers Report Years Considered
Table Global Cloud-Based Contact Centers Market Size 2014-2025 (Million US$)
Figure Global Cloud-Based Contact Centers Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Cloud-Based Contact Centers Market Size by Regions 2014-2025 (Million US$)
Table Global Cloud-Based Contact Centers Market Size by Regions 2014-2019 (Million US$)
Table Global Cloud-Based Contact Centers Market Share by Regions 2014-2019
Figure Global Cloud-Based Contact Centers Market Share by Regions 2014-2019
Figure Global Cloud-Based Contact Centers Market Share by Regions 2019
Table Market Top Trends
Table Global Cloud-Based Contact Centers Revenue by Manufacturers (2014-2019) (Million US$)
Table Global Cloud-Based Contact Centers Market Share by Manufacturers (2014-2019)
Figure Global Cloud-Based Contact Centers Market Share by Manufacturers in 2018
Table Global Cloud-Based Contact Centers Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Cloud-Based Contact Centers Product/Solution/Service
Table Date of Enter into Cloud-Based Contact Centers Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Cloud-Based Contact Centers Market Size by Type (2014-2019) (Million US$)
Table Global Cloud-Based Contact Centers Market Size Share by Type (2014-2019)
Figure Global Cloud-Based Contact Centers Market Size Market Share by Type (2014-2019)
Table Global Cloud-Based Contact Centers Market Size by Application (2014-2019) (Million US$)
Table Global Cloud-Based Contact Centers Market Size Share by Application (2014-2019)
Figure Global Cloud-Based Contact Centers Market Size Market Share by Application (2014-2019)
Figure Global Cloud-Based Contact Centers Revenue Market Share by Application in 2018
Figure United States Cloud-Based Contact Centers Market Size 2014-2019 (Million US$)
Table United States Key Players Cloud-Based Contact Centers Revenue (2018-2019) (Million US$)
Table United States Key Players Cloud-Based Contact Centers Market Share (2018-2019)
Table United States Cloud-Based Contact Centers Market Size by Type (2014-2019) (Million US$)
Table United States Cloud-Based Contact Centers Market Share by Type (2014-2019)
Table United States Cloud-Based Contact Centers Market Size by Application (2014-2019) (Million US$)
Table United States Cloud-Based Contact Centers Market Share by Application (2014-2019)
Figure Europe Cloud-Based Contact Centers Market Size 2014-2019 (Million US$)
Table Europe Key Players Cloud-Based Contact Centers Revenue (2018-2019) (Million US$)
Table Europe Key Players Cloud-Based Contact Centers Market Share (2018-2019)
Table Europe Cloud-Based Contact Centers Market Size by Type (2014-2019) (Million US$)
Table Europe Cloud-Based Contact Centers Market Share by Type (2014-2019)
Table Europe Cloud-Based Contact Centers Market Size by Application (2014-2019) (Million US$)
Table Europe Cloud-Based Contact Centers Market Share by Application (2014-2019)
Figure China Cloud-Based Contact Centers Market Size 2014-2019 (Million US$)
Table China Key Players Cloud-Based Contact Centers Revenue (2018-2019) (Million US$)
Table China Key Players Cloud-Based Contact Centers Market Share (2018-2019)
Table China Cloud-Based Contact Centers Market Size by Type (2014-20189) (Million US$)
Table China Cloud-Based Contact Centers Market Share by Type (2014-2019)
Table China Cloud-Based Contact Centers Market Size by Application (2014-2019) (Million US$)
Table China Cloud-Based Contact Centers Market Share by Application (2014-2019)
Figure Japan Cloud-Based Contact Centers Market Size 2014-2019 (Million US$)
Table Japan Key Players Cloud-Based Contact Centers Revenue (2018-2019) (Million US$)
Table Japan Key Players Cloud-Based Contact Centers Market Share (2018-2019)
Table Japan Cloud-Based Contact Centers Market Size by Type (2014-2019) (Million US$)
Table Japan Cloud-Based Contact Centers Market Share by Type (2014-2019)
Table Japan Cloud-Based Contact Centers Market Size by Application (2014-2019) (Million US$)
Table Japan Cloud-Based Contact Centers Market Share by Application (2014-2019)
Figure Southeast Asia Cloud-Based Contact Centers Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Cloud-Based Contact Centers Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Cloud-Based Contact Centers Market Share (2018-2019)
Table Southeast Asia Cloud-Based Contact Centers Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Cloud-Based Contact Centers Market Share by Type (2014-2019)
Table Southeast Asia Cloud-Based Contact Centers Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Cloud-Based Contact Centers Market Share by Application (2014-2019)
Figure India Cloud-Based Contact Centers Market Size 2014-2019 (Million US$)
Table India Key Players Cloud-Based Contact Centers Revenue (2018-2019) (Million US$)
Table India Key Players Cloud-Based Contact Centers Market Share (2018-2019)
Table India Cloud-Based Contact Centers Market Size by Type (2014-2019) (Million US$)
Table India Cloud-Based Contact Centers Market Share by Type (2014-2019)
Table India Cloud-Based Contact Centers Market Size by Application (2014-2019) (Million US$)
Table India Cloud-Based Contact Centers Market Share by Application (2014-2019)
Figure Central & South America Cloud-Based Contact Centers Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Cloud-Based Contact Centers Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Cloud-Based Contact Centers Market Share (2018-2019)
Table Central & South America Cloud-Based Contact Centers Market Size by Type (2014-2019) (Million US$)
Table Central & South America Cloud-Based Contact Centers Market Share by Type (2014-2019)
Table Central & South America Cloud-Based Contact Centers Market Size by Application (2014-2019) (Million US$)
Table Central & South America Cloud-Based Contact Centers Market Share by Application (2014-2019)
Table 8x8, Inc Company Details
Table 8x8, Inc Revenue in Cloud-Based Contact Centers Business (2014-2019) (Million US$)
Figure 8x8, Inc Revenue Growth Rate in Cloud-Based Contact Centers Business (2014-2019)
Table 8x8, Inc Recent Development
Table Five9, Inc Company Details
Table Five9, Inc Revenue in Cloud-Based Contact Centers Business (2014-2019)(Million US$)
Figure Five9, Inc Revenue Growth Rate in Cloud-Based Contact Centers Business (2014-2019)
Table Five9, Inc Recent Development
Table Cisco Systems Company Details
Table Cisco Systems Revenue in Cloud-Based Contact Centers Business (2014-2019)(Million US$)
Figure Cisco Systems Revenue Growth Rate in Cloud-Based Contact Centers Business (2014-2019)
Table Cisco Systems Recent Development
Table Genesys Telecommunications Laboratories Company Details
Table Genesys Telecommunications Laboratories Revenue in Cloud-Based Contact Centers Business (2014-2019)(Million US$)
Figure Genesys Telecommunications Laboratories Revenue Growth Rate in Cloud-Based Contact Centers Business (2014-2019)
Table Genesys Telecommunications Laboratories Recent Development
Table Oracle Company Details
Table Oracle Revenue in Cloud-Based Contact Centers Business (2014-2019)(Million US$)
Figure Oracle Revenue Growth Rate in Cloud-Based Contact Centers Business (2014-2019)
Table Oracle Recent Development
Table Nice-Systems Company Details
Table Nice-Systems Revenue in Cloud-Based Contact Centers Business (2014-2019)(Million US$)
Figure Nice-Systems Revenue Growth Rate in Cloud-Based Contact Centers Business (2014-2019)
Table Nice-Systems Recent Development
Table Newvoicemedia Company Details
Table Newvoicemedia Revenue in Cloud-Based Contact Centers Business (2014-2019)(Million US$)
Figure Newvoicemedia Revenue Growth Rate in Cloud-Based Contact Centers Business (2014-2019)
Table Newvoicemedia Recent Development
Table 3clogic Company Details
Table 3clogic Revenue in Cloud-Based Contact Centers Business (2014-2019)(Million US$)
Figure 3clogic Revenue Growth Rate in Cloud-Based Contact Centers Business (2014-2019)
Table 3clogic Recent Development
Table Connect First Company Details
Table Connect First Revenue in Cloud-Based Contact Centers Business (2014-2019)(Million US$)
Figure Connect First Revenue Growth Rate in Cloud-Based Contact Centers Business (2014-2019)
Table Connect First Recent Development
Table Aspect Software Company Details
Table Aspect Software Revenue in Cloud-Based Contact Centers Business (2014-2019)(Million US$)
Figure Aspect Software Revenue Growth Rate in Cloud-Based Contact Centers Business (2014-2019)
Table Aspect Software Recent Development
Table Incontact Company Details
Table Interactive Intelligence Group Company Details
Table Broadsoft Company Details
Table West Corporation Company Details
Table Liveops Cloud Company Details
Table Evolve IP Company Details
Table Mitel Networks Company Details
Table Ozonetel Systems Company Details
Table Global Cloud-Based Contact Centers Market Size by Regions (Million US$) 2019-2025
Figure Global Cloud-Based Contact Centers Market Size Share by Regions (2019-2025)
Figure Global Cloud-Based Contact Centers Market Size Share by Regions in 2025
Figure United States Cloud-Based Contact Centers Market Size Forecast (2019-2025)(Million USD)
Figure Europe Cloud-Based Contact Centers Market Size Forecast (2019-2025)(Million USD)
Figure China Cloud-Based Contact Centers Market Size Forecast (2019-2025)(Million USD)
Figure Japan Cloud-Based Contact Centers Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Cloud-Based Contact Centers Market Size Forecast (2019-2025)(Million USD)
Figure India Cloud-Based Contact Centers Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Cloud-Based Contact Centers Market Size Forecast (2019-2025)(Million USD)
Table Global Cloud-Based Contact Centers Market Size by Product (2019-2025) (Million US$)
Figure Global Cloud-Based Contact Centers Market Size by Product (2019-2025)
Figure Global Cloud-Based Contact Centers Market Size by Product in 2025
Table Global Cloud-Based Contact Centers Market Size by Application (2019-2025) (Million US$)
Figure Global Cloud-Based Contact Centers Market Size by Application (2019-2025)
Figure Global Cloud-Based Contact Centers Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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