Global Chatbot Market Research Report 2023
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Chatbot Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Standalone
1.2.3 Web-based
1.2.4 Messenger-based
1.3 Market by Application
1.3.1 Global Chatbot Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Healthcare
1.3.3 Retail
1.3.4 Banking, Financial Services, and Insurance (BFSI)
1.3.5 Media and Entertainment
1.3.6 Travel & Tourism
1.3.7 E-commerce
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Chatbot Market Perspective (2018-2029)
2.2 Chatbot Growth Trends by Region
2.2.1 Global Chatbot Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Chatbot Historic Market Size by Region (2018-2023)
2.2.3 Chatbot Forecasted Market Size by Region (2024-2029)
2.3 Chatbot Market Dynamics
2.3.1 Chatbot Industry Trends
2.3.2 Chatbot Market Drivers
2.3.3 Chatbot Market Challenges
2.3.4 Chatbot Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Chatbot Players by Revenue
3.1.1 Global Top Chatbot Players by Revenue (2018-2023)
3.1.2 Global Chatbot Revenue Market Share by Players (2018-2023)
3.2 Global Chatbot Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Chatbot Revenue
3.4 Global Chatbot Market Concentration Ratio
3.4.1 Global Chatbot Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Chatbot Revenue in 2022
3.5 Chatbot Key Players Head office and Area Served
3.6 Key Players Chatbot Product Solution and Service
3.7 Date of Enter into Chatbot Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Chatbot Breakdown Data by Type
4.1 Global Chatbot Historic Market Size by Type (2018-2023)
4.2 Global Chatbot Forecasted Market Size by Type (2024-2029)
5 Chatbot Breakdown Data by Application
5.1 Global Chatbot Historic Market Size by Application (2018-2023)
5.2 Global Chatbot Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Chatbot Market Size (2018-2029)
6.2 North America Chatbot Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Chatbot Market Size by Country (2018-2023)
6.4 North America Chatbot Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Chatbot Market Size (2018-2029)
7.2 Europe Chatbot Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Chatbot Market Size by Country (2018-2023)
7.4 Europe Chatbot Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Chatbot Market Size (2018-2029)
8.2 Asia-Pacific Chatbot Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Chatbot Market Size by Region (2018-2023)
8.4 Asia-Pacific Chatbot Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Chatbot Market Size (2018-2029)
9.2 Latin America Chatbot Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Chatbot Market Size by Country (2018-2023)
9.4 Latin America Chatbot Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Chatbot Market Size (2018-2029)
10.2 Middle East & Africa Chatbot Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Chatbot Market Size by Country (2018-2023)
10.4 Middle East & Africa Chatbot Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 ArtificialSolutions
11.1.1 ArtificialSolutions Company Detail
11.1.2 ArtificialSolutions Business Overview
11.1.3 ArtificialSolutions Chatbot Introduction
11.1.4 ArtificialSolutions Revenue in Chatbot Business (2018-2023)
11.1.5 ArtificialSolutions Recent Development
11.2 IBM Watson
11.2.1 IBM Watson Company Detail
11.2.2 IBM Watson Business Overview
11.2.3 IBM Watson Chatbot Introduction
11.2.4 IBM Watson Revenue in Chatbot Business (2018-2023)
11.2.5 IBM Watson Recent Development
11.3 NaunceCommunications
11.3.1 NaunceCommunications Company Detail
11.3.2 NaunceCommunications Business Overview
11.3.3 NaunceCommunications Chatbot Introduction
11.3.4 NaunceCommunications Revenue in Chatbot Business (2018-2023)
11.3.5 NaunceCommunications Recent Development
11.4 eGainCoporation
11.4.1 eGainCoporation Company Detail
11.4.2 eGainCoporation Business Overview
11.4.3 eGainCoporation Chatbot Introduction
11.4.4 eGainCoporation Revenue in Chatbot Business (2018-2023)
11.4.5 eGainCoporation Recent Development
11.5 CreativeVirtual
11.5.1 CreativeVirtual Company Detail
11.5.2 CreativeVirtual Business Overview
11.5.3 CreativeVirtual Chatbot Introduction
11.5.4 CreativeVirtual Revenue in Chatbot Business (2018-2023)
11.5.5 CreativeVirtual Recent Development
11.6 NextItCorp.
11.6.1 NextItCorp. Company Detail
11.6.2 NextItCorp. Business Overview
11.6.3 NextItCorp. Chatbot Introduction
11.6.4 NextItCorp. Revenue in Chatbot Business (2018-2023)
11.6.5 NextItCorp. Recent Development
11.7 CX Company
11.7.1 CX Company Company Detail
11.7.2 CX Company Business Overview
11.7.3 CX Company Chatbot Introduction
11.7.4 CX Company Revenue in Chatbot Business (2018-2023)
11.7.5 CX Company Recent Development
11.8 Speaktoit
11.8.1 Speaktoit Company Detail
11.8.2 Speaktoit Business Overview
11.8.3 Speaktoit Chatbot Introduction
11.8.4 Speaktoit Revenue in Chatbot Business (2018-2023)
11.8.5 Speaktoit Recent Development
11.9 Customer
11.9.1 Customer Company Detail
11.9.2 Customer Business Overview
11.9.3 Customer Chatbot Introduction
11.9.4 Customer Revenue in Chatbot Business (2018-2023)
11.9.5 Customer Recent Development
11.10 Codebaby
11.10.1 Codebaby Company Detail
11.10.2 Codebaby Business Overview
11.10.3 Codebaby Chatbot Introduction
11.10.4 Codebaby Revenue in Chatbot Business (2018-2023)
11.10.5 Codebaby Recent Development
11.11 Google
11.11.1 Google Company Detail
11.11.2 Google Business Overview
11.11.3 Google Chatbot Introduction
11.11.4 Google Revenue in Chatbot Business (2018-2023)
11.11.5 Google Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesTable 1. Global Chatbot Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Standalone
Table 3. Key Players of Web-based
Table 4. Key Players of Messenger-based
Table 5. Global Chatbot Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 6. Global Chatbot Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 7. Global Chatbot Market Size by Region (2018-2023) & (US$ Million)
Table 8. Global Chatbot Market Share by Region (2018-2023)
Table 9. Global Chatbot Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 10. Global Chatbot Market Share by Region (2024-2029)
Table 11. Chatbot Market Trends
Table 12. Chatbot Market Drivers
Table 13. Chatbot Market Challenges
Table 14. Chatbot Market Restraints
Table 15. Global Chatbot Revenue by Players (2018-2023) & (US$ Million)
Table 16. Global Chatbot Market Share by Players (2018-2023)
Table 17. Global Top Chatbot Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Chatbot as of 2022)
Table 18. Ranking of Global Top Chatbot Companies by Revenue (US$ Million) in 2022
Table 19. Global 5 Largest Players Market Share by Chatbot Revenue (CR5 and HHI) & (2018-2023)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Chatbot Product Solution and Service
Table 22. Date of Enter into Chatbot Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Chatbot Market Size by Type (2018-2023) & (US$ Million)
Table 25. Global Chatbot Revenue Market Share by Type (2018-2023)
Table 26. Global Chatbot Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 27. Global Chatbot Revenue Market Share by Type (2024-2029)
Table 28. Global Chatbot Market Size by Application (2018-2023) & (US$ Million)
Table 29. Global Chatbot Revenue Market Share by Application (2018-2023)
Table 30. Global Chatbot Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 31. Global Chatbot Revenue Market Share by Application (2024-2029)
Table 32. North America Chatbot Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 33. North America Chatbot Market Size by Country (2018-2023) & (US$ Million)
Table 34. North America Chatbot Market Size by Country (2024-2029) & (US$ Million)
Table 35. Europe Chatbot Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 36. Europe Chatbot Market Size by Country (2018-2023) & (US$ Million)
Table 37. Europe Chatbot Market Size by Country (2024-2029) & (US$ Million)
Table 38. Asia-Pacific Chatbot Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 39. Asia-Pacific Chatbot Market Size by Region (2018-2023) & (US$ Million)
Table 40. Asia-Pacific Chatbot Market Size by Region (2024-2029) & (US$ Million)
Table 41. Latin America Chatbot Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 42. Latin America Chatbot Market Size by Country (2018-2023) & (US$ Million)
Table 43. Latin America Chatbot Market Size by Country (2024-2029) & (US$ Million)
Table 44. Middle East & Africa Chatbot Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 45. Middle East & Africa Chatbot Market Size by Country (2018-2023) & (US$ Million)
Table 46. Middle East & Africa Chatbot Market Size by Country (2024-2029) & (US$ Million)
Table 47. ArtificialSolutions Company Detail
Table 48. ArtificialSolutions Business Overview
Table 49. ArtificialSolutions Chatbot Product
Table 50. ArtificialSolutions Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 51. ArtificialSolutions Recent Development
Table 52. IBM Watson Company Detail
Table 53. IBM Watson Business Overview
Table 54. IBM Watson Chatbot Product
Table 55. IBM Watson Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 56. IBM Watson Recent Development
Table 57. NaunceCommunications Company Detail
Table 58. NaunceCommunications Business Overview
Table 59. NaunceCommunications Chatbot Product
Table 60. NaunceCommunications Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 61. NaunceCommunications Recent Development
Table 62. eGainCoporation Company Detail
Table 63. eGainCoporation Business Overview
Table 64. eGainCoporation Chatbot Product
Table 65. eGainCoporation Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 66. eGainCoporation Recent Development
Table 67. CreativeVirtual Company Detail
Table 68. CreativeVirtual Business Overview
Table 69. CreativeVirtual Chatbot Product
Table 70. CreativeVirtual Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 71. CreativeVirtual Recent Development
Table 72. NextItCorp. Company Detail
Table 73. NextItCorp. Business Overview
Table 74. NextItCorp. Chatbot Product
Table 75. NextItCorp. Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 76. NextItCorp. Recent Development
Table 77. CX Company Company Detail
Table 78. CX Company Business Overview
Table 79. CX Company Chatbot Product
Table 80. CX Company Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 81. CX Company Recent Development
Table 82. Speaktoit Company Detail
Table 83. Speaktoit Business Overview
Table 84. Speaktoit Chatbot Product
Table 85. Speaktoit Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 86. Speaktoit Recent Development
Table 87. Customer Company Detail
Table 88. Customer Business Overview
Table 89. Customer Chatbot Product
Table 90. Customer Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 91. Customer Recent Development
Table 92. Codebaby Company Detail
Table 93. Codebaby Business Overview
Table 94. Codebaby Chatbot Product
Table 95. Codebaby Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 96. Codebaby Recent Development
Table 97. Google Company Detail
Table 98. Google Business Overview
Table 99. Google Chatbot Product
Table 100. Google Revenue in Chatbot Business (2018-2023) & (US$ Million)
Table 101. Google Recent Development
Table 102. Research Programs/Design for This Report
Table 103. Key Data Information from Secondary Sources
Table 104. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Chatbot Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global Chatbot Market Share by Type: 2022 VS 2029
Figure 3. Standalone Features
Figure 4. Web-based Features
Figure 5. Messenger-based Features
Figure 6. Global Chatbot Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 7. Global Chatbot Market Share by Application: 2022 VS 2029
Figure 8. Healthcare Case Studies
Figure 9. Retail Case Studies
Figure 10. Banking, Financial Services, and Insurance (BFSI) Case Studies
Figure 11. Media and Entertainment Case Studies
Figure 12. Travel & Tourism Case Studies
Figure 13. E-commerce Case Studies
Figure 14. Others Case Studies
Figure 15. Chatbot Report Years Considered
Figure 16. Global Chatbot Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 17. Global Chatbot Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 18. Global Chatbot Market Share by Region: 2022 VS 2029
Figure 19. Global Chatbot Market Share by Players in 2022
Figure 20. Global Top Chatbot Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Chatbot as of 2022)
Figure 21. The Top 10 and 5 Players Market Share by Chatbot Revenue in 2022
Figure 22. North America Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 23. North America Chatbot Market Share by Country (2018-2029)
Figure 24. United States Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 25. Canada Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. Europe Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. Europe Chatbot Market Share by Country (2018-2029)
Figure 28. Germany Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. France Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. U.K. Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. Italy Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. Russia Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. Nordic Countries Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. Asia-Pacific Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. Asia-Pacific Chatbot Market Share by Region (2018-2029)
Figure 36. China Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. Japan Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. South Korea Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. Southeast Asia Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. India Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. Australia Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 42. Latin America Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Latin America Chatbot Market Share by Country (2018-2029)
Figure 44. Mexico Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 45. Brazil Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 46. Middle East & Africa Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 47. Middle East & Africa Chatbot Market Share by Country (2018-2029)
Figure 48. Turkey Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 49. Saudi Arabia Chatbot Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 50. ArtificialSolutions Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 51. IBM Watson Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 52. NaunceCommunications Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 53. eGainCoporation Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 54. CreativeVirtual Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 55. NextItCorp. Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 56. CX Company Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 57. Speaktoit Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 58. Customer Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 59. Codebaby Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 60. Google Revenue Growth Rate in Chatbot Business (2018-2023)
Figure 61. Bottom-up and Top-down Approaches for This Report
Figure 62. Data Triangulation
Figure 63. Key Executives Interviewed