Global Call Centers Market Size, Status and Forecast 2019-2025

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Date: 08-Jul-2019
No. of pages: 90
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Call centers are utilized by companies for inbound and/or outbound telephone calls and usually offer customer service or technical support to customers with complaints, inquiries, or technical issues. Other call centers include telemarketing, market research, and soliciting for charitable donations.

According to a lot of market researches being conducted, it is clear that the Global Call Center markets are surging like never before. Since the time of the internet and smart devices, the major boom in the market is evident as every segment of the Global Call Center Industry is growing at a rapid pace with the marketing expanding both in value and volume over the last decade and is expected to continue this trend into the future decade as well.

In 2018, the global Call Centers market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Call Centers status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Centers development in United States, Europe and China.

The key players covered in this study

- Teleperformance

- Convergys (Stream)

- Sykes Enterprises Inc.

- Transcom, Atento

- Arvato

- West Corporation

- Acticall (Sitel)

- TeleTech Holdings Inc.

- Comdata Group

- Serco

- Concentrix

Market segment by Type, the product can be split into

- Cloud

- On-premises

Market segment by Application, split into

- Banking, Financial Services, and Insurance (BFSI)

- Healthcare

- Government

- Retail

- Others

Market segment by Regions/Countries, this report covers

- United States

- Europe

- China

- Japan

- Southeast Asia

- India

- Central & South America

The study objectives of this report are:

- To analyze global Call Centers status, future forecast, growth opportunity, key market and key players.

- To present the Call Centers development in United States, Europe and China.

- To strategically profile the key players and comprehensively analyze their development plan and strategies.

- To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Call Centers are as follows:

- History Year: 2014-2018

- Base Year: 2018

- Estimated Year: 2019

- Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Global Call Centers Market Size, Status and Forecast 2019-2025

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Call Centers Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud
1.4.3 On-premises
1.5 Market by Application
1.5.1 Global Call Centers Market Share by Application (2014-2025)
1.5.2 Banking, Financial Services, and Insurance (BFSI)
1.5.3 Healthcare
1.5.4 Government
1.5.5 Retail
1.5.6 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Call Centers Market Size
2.2 Call Centers Growth Trends by Regions
2.2.1 Call Centers Market Size by Regions (2014-2025)
2.2.2 Call Centers Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Call Centers Market Size by Manufacturers
3.1.1 Global Call Centers Revenue by Manufacturers (2014-2019)
3.1.2 Global Call Centers Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Call Centers Market Concentration Ratio (CR5 and HHI)
3.2 Call Centers Key Players Head office and Area Served
3.3 Key Players Call Centers Product/Solution/Service
3.4 Date of Enter into Call Centers Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Call Centers Market Size by Type (2014-2019)
4.2 Global Call Centers Market Size by Application (2014-2019)
5 United States
5.1 United States Call Centers Market Size (2014-2019)
5.2 Call Centers Key Players in United States
5.3 United States Call Centers Market Size by Type
5.4 United States Call Centers Market Size by Application
6 Europe
6.1 Europe Call Centers Market Size (2014-2019)
6.2 Call Centers Key Players in Europe
6.3 Europe Call Centers Market Size by Type
6.4 Europe Call Centers Market Size by Application
7 China
7.1 China Call Centers Market Size (2014-2019)
7.2 Call Centers Key Players in China
7.3 China Call Centers Market Size by Type
7.4 China Call Centers Market Size by Application
8 Japan
8.1 Japan Call Centers Market Size (2014-2019)
8.2 Call Centers Key Players in Japan
8.3 Japan Call Centers Market Size by Type
8.4 Japan Call Centers Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Call Centers Market Size (2014-2019)
9.2 Call Centers Key Players in Southeast Asia
9.3 Southeast Asia Call Centers Market Size by Type
9.4 Southeast Asia Call Centers Market Size by Application
10 India
10.1 India Call Centers Market Size (2014-2019)
10.2 Call Centers Key Players in India
10.3 India Call Centers Market Size by Type
10.4 India Call Centers Market Size by Application
11 Central & South America
11.1 Central & South America Call Centers Market Size (2014-2019)
11.2 Call Centers Key Players in Central & South America
11.3 Central & South America Call Centers Market Size by Type
11.4 Central & South America Call Centers Market Size by Application
12 International Players Profiles
12.1 Teleperformance
12.1.1 Teleperformance Company Details
12.1.2 Company Description and Business Overview
12.1.3 Call Centers Introduction
12.1.4 Teleperformance Revenue in Call Centers Business (2014-2019)
12.1.5 Teleperformance Recent Development
12.2 Convergys (Stream)
12.2.1 Convergys (Stream) Company Details
12.2.2 Company Description and Business Overview
12.2.3 Call Centers Introduction
12.2.4 Convergys (Stream) Revenue in Call Centers Business (2014-2019)
12.2.5 Convergys (Stream) Recent Development
12.3 Sykes Enterprises Inc.
12.3.1 Sykes Enterprises Inc. Company Details
12.3.2 Company Description and Business Overview
12.3.3 Call Centers Introduction
12.3.4 Sykes Enterprises Inc. Revenue in Call Centers Business (2014-2019)
12.3.5 Sykes Enterprises Inc. Recent Development
12.4 Transcom, Atento
12.4.1 Transcom, Atento Company Details
12.4.2 Company Description and Business Overview
12.4.3 Call Centers Introduction
12.4.4 Transcom, Atento Revenue in Call Centers Business (2014-2019)
12.4.5 Transcom, Atento Recent Development
12.5 Arvato
12.5.1 Arvato Company Details
12.5.2 Company Description and Business Overview
12.5.3 Call Centers Introduction
12.5.4 Arvato Revenue in Call Centers Business (2014-2019)
12.5.5 Arvato Recent Development
12.6 West Corporation
12.6.1 West Corporation Company Details
12.6.2 Company Description and Business Overview
12.6.3 Call Centers Introduction
12.6.4 West Corporation Revenue in Call Centers Business (2014-2019)
12.6.5 West Corporation Recent Development
12.7 Acticall (Sitel)
12.7.1 Acticall (Sitel) Company Details
12.7.2 Company Description and Business Overview
12.7.3 Call Centers Introduction
12.7.4 Acticall (Sitel) Revenue in Call Centers Business (2014-2019)
12.7.5 Acticall (Sitel) Recent Development
12.8 TeleTech Holdings Inc.
12.8.1 TeleTech Holdings Inc. Company Details
12.8.2 Company Description and Business Overview
12.8.3 Call Centers Introduction
12.8.4 TeleTech Holdings Inc. Revenue in Call Centers Business (2014-2019)
12.8.5 TeleTech Holdings Inc. Recent Development
12.9 Comdata Group
12.9.1 Comdata Group Company Details
12.9.2 Company Description and Business Overview
12.9.3 Call Centers Introduction
12.9.4 Comdata Group Revenue in Call Centers Business (2014-2019)
12.9.5 Comdata Group Recent Development
12.10 Serco
12.10.1 Serco Company Details
12.10.2 Company Description and Business Overview
12.10.3 Call Centers Introduction
12.10.4 Serco Revenue in Call Centers Business (2014-2019)
12.10.5 Serco Recent Development
12.11 Concentrix
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Call Centers Key Market Segments
Table Key Players Call Centers Covered
Table Global Call Centers Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global Call Centers Market Size Market Share by Type 2014-2025
Figure Cloud Figures
Table Key Players of Cloud
Figure On-premises Figures
Table Key Players of On-premises
Table Global Call Centers Market Size Growth by Application 2014-2025 (Million US$)
Figure Banking, Financial Services, and Insurance (BFSI) Case Studies
Figure Healthcare Case Studies
Figure Government Case Studies
Figure Retail Case Studies
Figure Others Case Studies
Figure Call Centers Report Years Considered
Table Global Call Centers Market Size 2014-2025 (Million US$)
Figure Global Call Centers Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Call Centers Market Size by Regions 2014-2025 (Million US$)
Table Global Call Centers Market Size by Regions 2014-2019 (Million US$)
Table Global Call Centers Market Share by Regions 2014-2019
Figure Global Call Centers Market Share by Regions 2014-2019
Figure Global Call Centers Market Share by Regions 2019
Table Market Top Trends
Table Global Call Centers Revenue by Manufacturers (2014-2019) (Million US$)
Table Global Call Centers Market Share by Manufacturers (2014-2019)
Figure Global Call Centers Market Share by Manufacturers in 2018
Table Global Call Centers Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Call Centers Product/Solution/Service
Table Date of Enter into Call Centers Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Call Centers Market Size by Type (2014-2019) (Million US$)
Table Global Call Centers Market Size Share by Type (2014-2019)
Figure Global Call Centers Market Size Market Share by Type (2014-2019)
Table Global Call Centers Market Size by Application (2014-2019) (Million US$)
Table Global Call Centers Market Size Share by Application (2014-2019)
Figure Global Call Centers Market Size Market Share by Application (2014-2019)
Figure Global Call Centers Revenue Market Share by Application in 2018
Figure United States Call Centers Market Size 2014-2019 (Million US$)
Table United States Key Players Call Centers Revenue (2018-2019) (Million US$)
Table United States Key Players Call Centers Market Share (2018-2019)
Table United States Call Centers Market Size by Type (2014-2019) (Million US$)
Table United States Call Centers Market Share by Type (2014-2019)
Table United States Call Centers Market Size by Application (2014-2019) (Million US$)
Table United States Call Centers Market Share by Application (2014-2019)
Figure Europe Call Centers Market Size 2014-2019 (Million US$)
Table Europe Key Players Call Centers Revenue (2018-2019) (Million US$)
Table Europe Key Players Call Centers Market Share (2018-2019)
Table Europe Call Centers Market Size by Type (2014-2019) (Million US$)
Table Europe Call Centers Market Share by Type (2014-2019)
Table Europe Call Centers Market Size by Application (2014-2019) (Million US$)
Table Europe Call Centers Market Share by Application (2014-2019)
Figure China Call Centers Market Size 2014-2019 (Million US$)
Table China Key Players Call Centers Revenue (2018-2019) (Million US$)
Table China Key Players Call Centers Market Share (2018-2019)
Table China Call Centers Market Size by Type (2014-20189) (Million US$)
Table China Call Centers Market Share by Type (2014-2019)
Table China Call Centers Market Size by Application (2014-2019) (Million US$)
Table China Call Centers Market Share by Application (2014-2019)
Figure Japan Call Centers Market Size 2014-2019 (Million US$)
Table Japan Key Players Call Centers Revenue (2018-2019) (Million US$)
Table Japan Key Players Call Centers Market Share (2018-2019)
Table Japan Call Centers Market Size by Type (2014-2019) (Million US$)
Table Japan Call Centers Market Share by Type (2014-2019)
Table Japan Call Centers Market Size by Application (2014-2019) (Million US$)
Table Japan Call Centers Market Share by Application (2014-2019)
Figure Southeast Asia Call Centers Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Call Centers Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Call Centers Market Share (2018-2019)
Table Southeast Asia Call Centers Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Call Centers Market Share by Type (2014-2019)
Table Southeast Asia Call Centers Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Call Centers Market Share by Application (2014-2019)
Figure India Call Centers Market Size 2014-2019 (Million US$)
Table India Key Players Call Centers Revenue (2018-2019) (Million US$)
Table India Key Players Call Centers Market Share (2018-2019)
Table India Call Centers Market Size by Type (2014-2019) (Million US$)
Table India Call Centers Market Share by Type (2014-2019)
Table India Call Centers Market Size by Application (2014-2019) (Million US$)
Table India Call Centers Market Share by Application (2014-2019)
Figure Central & South America Call Centers Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Call Centers Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Call Centers Market Share (2018-2019)
Table Central & South America Call Centers Market Size by Type (2014-2019) (Million US$)
Table Central & South America Call Centers Market Share by Type (2014-2019)
Table Central & South America Call Centers Market Size by Application (2014-2019) (Million US$)
Table Central & South America Call Centers Market Share by Application (2014-2019)
Table Teleperformance Company Details
Table Teleperformance Revenue in Call Centers Business (2014-2019) (Million US$)
Figure Teleperformance Revenue Growth Rate in Call Centers Business (2014-2019)
Table Teleperformance Recent Development
Table Convergys (Stream) Company Details
Table Convergys (Stream) Revenue in Call Centers Business (2014-2019)(Million US$)
Figure Convergys (Stream) Revenue Growth Rate in Call Centers Business (2014-2019)
Table Convergys (Stream) Recent Development
Table Sykes Enterprises Inc. Company Details
Table Sykes Enterprises Inc. Revenue in Call Centers Business (2014-2019)(Million US$)
Figure Sykes Enterprises Inc. Revenue Growth Rate in Call Centers Business (2014-2019)
Table Sykes Enterprises Inc. Recent Development
Table Transcom, Atento Company Details
Table Transcom, Atento Revenue in Call Centers Business (2014-2019)(Million US$)
Figure Transcom, Atento Revenue Growth Rate in Call Centers Business (2014-2019)
Table Transcom, Atento Recent Development
Table Arvato Company Details
Table Arvato Revenue in Call Centers Business (2014-2019)(Million US$)
Figure Arvato Revenue Growth Rate in Call Centers Business (2014-2019)
Table Arvato Recent Development
Table West Corporation Company Details
Table West Corporation Revenue in Call Centers Business (2014-2019)(Million US$)
Figure West Corporation Revenue Growth Rate in Call Centers Business (2014-2019)
Table West Corporation Recent Development
Table Acticall (Sitel) Company Details
Table Acticall (Sitel) Revenue in Call Centers Business (2014-2019)(Million US$)
Figure Acticall (Sitel) Revenue Growth Rate in Call Centers Business (2014-2019)
Table Acticall (Sitel) Recent Development
Table TeleTech Holdings Inc. Company Details
Table TeleTech Holdings Inc. Revenue in Call Centers Business (2014-2019)(Million US$)
Figure TeleTech Holdings Inc. Revenue Growth Rate in Call Centers Business (2014-2019)
Table TeleTech Holdings Inc. Recent Development
Table Comdata Group Company Details
Table Comdata Group Revenue in Call Centers Business (2014-2019)(Million US$)
Figure Comdata Group Revenue Growth Rate in Call Centers Business (2014-2019)
Table Comdata Group Recent Development
Table Serco Company Details
Table Serco Revenue in Call Centers Business (2014-2019)(Million US$)
Figure Serco Revenue Growth Rate in Call Centers Business (2014-2019)
Table Serco Recent Development
Table Concentrix Company Details
Table Global Call Centers Market Size by Regions (Million US$) 2019-2025
Figure Global Call Centers Market Size Share by Regions (2019-2025)
Figure Global Call Centers Market Size Share by Regions in 2025
Figure United States Call Centers Market Size Forecast (2019-2025)(Million USD)
Figure Europe Call Centers Market Size Forecast (2019-2025)(Million USD)
Figure China Call Centers Market Size Forecast (2019-2025)(Million USD)
Figure Japan Call Centers Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Call Centers Market Size Forecast (2019-2025)(Million USD)
Figure India Call Centers Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Call Centers Market Size Forecast (2019-2025)(Million USD)
Table Global Call Centers Market Size by Product (2019-2025) (Million US$)
Figure Global Call Centers Market Size by Product (2019-2025)
Figure Global Call Centers Market Size by Product in 2025
Table Global Call Centers Market Size by Application (2019-2025) (Million US$)
Figure Global Call Centers Market Size by Application (2019-2025)
Figure Global Call Centers Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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