Global Call Center Market Size, Status and Forecast 2021-2027
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 On-Premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global Call Center Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 Telecom & IT
1.3.3 BFSI
1.3.4 Healthcare & Life Sciences
1.3.5 Government & Public
1.3.6 Retail & Consumer Goods
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Call Center Market Perspective (2016-2027)
2.2 Call Center Growth Trends by Regions
2.2.1 Call Center Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Call Center Historic Market Share by Regions (2016-2021)
2.2.3 Call Center Forecasted Market Size by Regions (2022-2027)
2.3 Call Center Industry Dynamic
2.3.1 Call Center Market Trends
2.3.2 Call Center Market Drivers
2.3.3 Call Center Market Challenges
2.3.4 Call Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Center Players by Revenue
3.1.1 Global Top Call Center Players by Revenue (2016-2021)
3.1.2 Global Call Center Revenue Market Share by Players (2016-2021)
3.2 Global Call Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Call Center Revenue
3.4 Global Call Center Market Concentration Ratio
3.4.1 Global Call Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Revenue in 2020
3.5 Call Center Key Players Head office and Area Served
3.6 Key Players Call Center Product Solution and Service
3.7 Date of Enter into Call Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Breakdown Data by Type
4.1 Global Call Center Historic Market Size by Type (2016-2021)
4.2 Global Call Center Forecasted Market Size by Type (2022-2027)
5 Call Center Breakdown Data by Application
5.1 Global Call Center Historic Market Size by Application (2016-2021)
5.2 Global Call Center Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Call Center Market Size (2016-2027)
6.2 North America Call Center Market Size by Type
6.2.1 North America Call Center Market Size by Type (2016-2021)
6.2.2 North America Call Center Market Size by Type (2022-2027)
6.2.3 North America Call Center Market Size by Type (2016-2027)
6.3 North America Call Center Market Size by Application
6.3.1 North America Call Center Market Size by Application (2016-2021)
6.3.2 North America Call Center Market Size by Application (2022-2027)
6.3.3 North America Call Center Market Size by Application (2016-2027)
6.4 North America Call Center Market Size by Country
6.4.1 North America Call Center Market Size by Country (2016-2021)
6.4.2 North America Call Center Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Call Center Market Size (2016-2027)
7.2 Europe Call Center Market Size by Type
7.2.1 Europe Call Center Market Size by Type (2016-2021)
7.2.2 Europe Call Center Market Size by Type (2022-2027)
7.2.3 Europe Call Center Market Size by Type (2016-2027)
7.3 Europe Call Center Market Size by Application
7.3.1 Europe Call Center Market Size by Application (2016-2021)
7.3.2 Europe Call Center Market Size by Application (2022-2027)
7.3.3 Europe Call Center Market Size by Application (2016-2027)
7.4 Europe Call Center Market Size by Country
7.4.1 Europe Call Center Market Size by Country (2016-2021)
7.4.2 Europe Call Center Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Call Center Market Size (2016-2027)
8.2 Asia-Pacific Call Center Market Size by Type
8.2.1 Asia-Pacific Call Center Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Call Center Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Call Center Market Size by Type (2016-2027)
8.3 Asia-Pacific Call Center Market Size by Application
8.3.1 Asia-Pacific Call Center Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Call Center Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Call Center Market Size by Application (2016-2027)
8.4 Asia-Pacific Call Center Market Size by Region
8.4.1 Asia-Pacific Call Center Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Call Center Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Call Center Market Size (2016-2027)
9.2 Latin America Call Center Market Size by Type
9.2.1 Latin America Call Center Market Size by Type (2016-2021)
9.2.2 Latin America Call Center Market Size by Type (2022-2027)
9.2.3 Latin America Call Center Market Size by Type (2016-2027)
9.3 Latin America Call Center Market Size by Application
9.3.1 Latin America Call Center Market Size by Application (2016-2021)
9.3.2 Latin America Call Center Market Size by Application (2022-2027)
9.3.3 Latin America Call Center Market Size by Application (2016-2027)
9.4 Latin America Call Center Market Size by Country
9.4.1 Latin America Call Center Market Size by Country (2016-2021)
9.4.2 Latin America Call Center Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Center Market Size (2016-2027)
10.2 Middle East & Africa Call Center Market Size by Type
10.2.1 Middle East & Africa Call Center Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Call Center Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Call Center Market Size by Type (2016-2027)
10.3 Middle East & Africa Call Center Market Size by Application
10.3.1 Middle East & Africa Call Center Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Call Center Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Call Center Market Size by Application (2016-2027)
10.4 Middle East & Africa Call Center Market Size by Country
10.4.1 Middle East & Africa Call Center Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Call Center Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Teleperformance
11.1.1 Teleperformance Company Details
11.1.2 Teleperformance Business Overview
11.1.3 Teleperformance Call Center Introduction
11.1.4 Teleperformance Revenue in Call Center Business (2016-2021)
11.1.5 Teleperformance Recent Development
11.2 Concentrix (Convergys)
11.2.1 Concentrix (Convergys) Company Details
11.2.2 Concentrix (Convergys) Business Overview
11.2.3 Concentrix (Convergys) Call Center Introduction
11.2.4 Concentrix (Convergys) Revenue in Call Center Business (2016-2021)
11.2.5 Concentrix (Convergys) Recent Development
11.3 Alorica
11.3.1 Alorica Company Details
11.3.2 Alorica Business Overview
11.3.3 Alorica Call Center Introduction
11.3.4 Alorica Revenue in Call Center Business (2016-2021)
11.3.5 Alorica Recent Development
11.4 Atento
11.4.1 Atento Company Details
11.4.2 Atento Business Overview
11.4.3 Atento Call Center Introduction
11.4.4 Atento Revenue in Call Center Business (2016-2021)
11.4.5 Atento Recent Development
11.5 Acticall (Sitel)
11.5.1 Acticall (Sitel) Company Details
11.5.2 Acticall (Sitel) Business Overview
11.5.3 Acticall (Sitel) Call Center Introduction
11.5.4 Acticall (Sitel) Revenue in Call Center Business (2016-2021)
11.5.5 Acticall (Sitel) Recent Development
11.6 Arvato
11.6.1 Arvato Company Details
11.6.2 Arvato Business Overview
11.6.3 Arvato Call Center Introduction
11.6.4 Arvato Revenue in Call Center Business (2016-2021)
11.6.5 Arvato Recent Development
11.7 Sykes Enterprises
11.7.1 Sykes Enterprises Company Details
11.7.2 Sykes Enterprises Business Overview
11.7.3 Sykes Enterprises Call Center Introduction
11.7.4 Sykes Enterprises Revenue in Call Center Business (2016-2021)
11.7.5 Sykes Enterprises Recent Development
11.8 TeleTech Holdings
11.8.1 TeleTech Holdings Company Details
11.8.2 TeleTech Holdings Business Overview
11.8.3 TeleTech Holdings Call Center Introduction
11.8.4 TeleTech Holdings Revenue in Call Center Business (2016-2021)
11.8.5 TeleTech Holdings Recent Development
11.9 Transcom
11.9.1 Transcom Company Details
11.9.2 Transcom Business Overview
11.9.3 Transcom Call Center Introduction
11.9.4 Transcom Revenue in Call Center Business (2016-2021)
11.9.5 Transcom Recent Development
11.10 Serco
11.10.1 Serco Company Details
11.10.2 Serco Business Overview
11.10.3 Serco Call Center Introduction
11.10.4 Serco Revenue in Call Center Business (2016-2021)
11.10.5 Serco Recent Development
11.11 HKT Teleservices
11.11.1 HKT Teleservices Company Details
11.11.2 HKT Teleservices Business Overview
11.11.3 HKT Teleservices Call Center Introduction
11.11.4 HKT Teleservices Revenue in Call Center Business (2016-2021)
11.11.5 HKT Teleservices Recent Development
11.12 Comdata
11.12.1 Comdata Company Details
11.12.2 Comdata Business Overview
11.12.3 Comdata Call Center Introduction
11.12.4 Comdata Revenue in Call Center Business (2016-2021)
11.12.5 Comdata Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesTable 1. Global Call Center Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of On-Premise
Table 3. Key Players of Cloud-based
Table 4. Global Call Center Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 5. Global Call Center Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Call Center Market Size by Regions (2016-2021) & (US$ Million)
Table 7. Global Call Center Market Share by Regions (2016-2021)
Table 8. Global Call Center Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 9. Global Call Center Market Share by Regions (2022-2027)
Table 10. Call Center Market Trends
Table 11. Call Center Market Drivers
Table 12. Call Center Market Challenges
Table 13. Call Center Market Restraints
Table 14. Global Call Center Revenue by Players (2016-2021) & (US$ Million)
Table 15. Global Call Center Market Share by Players (2016-2021)
Table 16. Global Top Call Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center as of 2020)
Table 17. Ranking of Global Top Call Center Companies by Revenue (US$ Million) in 2020
Table 18. Global 5 Largest Players Market Share by Call Center Revenue (CR5 and HHI) & (2016-2021)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Call Center Product Solution and Service
Table 21. Date of Enter into Call Center Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Call Center Market Size by Type (2016-2021) (US$ Million)
Table 24. Global Call Center Revenue Market Share by Type (2016-2021)
Table 25. Global Call Center Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 26. Global Call Center Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 27. Global Call Center Market Size Share by Application (2016-2021) & (US$ Million)
Table 28. Global Call Center Revenue Market Share by Application (2016-2021)
Table 29. Global Call Center Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 30. Global Call Center Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 31. North America Call Center Market Size by Type (2016-2021) (US$ Million)
Table 32. North America Call Center Market Size by Type (2022-2027) & (US$ Million)
Table 33. North America Call Center Market Size by Application (2016-2021) (US$ Million)
Table 34. North America Call Center Market Size by Application (2022-2027) & (US$ Million)
Table 35. North America Call Center Market Size by Country (2016-2021) & (US$ Million)
Table 36. North America Call Center Market Size by Country (2022-2027) & (US$ Million)
Table 37. Europe Call Center Market Size by Type (2016-2021) (US$ Million)
Table 38. Europe Call Center Market Size by Type (2022-2027) & (US$ Million)
Table 39. Europe Call Center Market Size by Application (2016-2021) (US$ Million)
Table 40. Europe Call Center Market Size by Application (2022-2027) & (US$ Million)
Table 41. Europe Call Center Market Size by Country (2016-2021) & (US$ Million)
Table 42. Europe Call Center Market Size by Country (2022-2027) & (US$ Million)
Table 43. Asia-Pacific Call Center Market Size by Type (2016-2021) (US$ Million)
Table 44. Asia-Pacific Call Center Market Size by Type (2022-2027) & (US$ Million)
Table 45. Asia-Pacific Call Center Market Size by Application (2016-2021) (US$ Million)
Table 46. Asia-Pacific Call Center Market Size by Application (2022-2027) & (US$ Million)
Table 47. Asia-Pacific Call Center Market Size by Region (2016-2021) & (US$ Million)
Table 48. Asia-Pacific Call Center Market Size by Region (2022-2027) & (US$ Million)
Table 49. Latin America Call Center Market Size by Type (2016-2021) (US$ Million)
Table 50. Latin America Call Center Market Size by Type (2022-2027) & (US$ Million)
Table 51. Latin America Call Center Market Size by Application (2016-2021) (US$ Million)
Table 52. Latin America Call Center Market Size by Application (2022-2027) & (US$ Million)
Table 53. Latin America Call Center Market Size by Country (2016-2021) & (US$ Million)
Table 54. Latin America Call Center Market Size by Country (2022-2027) & (US$ Million)
Table 55. Middle East & Africa Call Center Market Size by Type (2016-2021) (US$ Million)
Table 56. Middle East & Africa Call Center Market Size by Type (2022-2027) & (US$ Million)
Table 57. Middle East & Africa Call Center Market Size by Application (2016-2021) (US$ Million)
Table 58. Middle East & Africa Call Center Market Size by Application (2022-2027) & (US$ Million)
Table 59. Middle East & Africa Call Center Market Size by Country (2016-2021) & (US$ Million)
Table 60. Middle East & Africa Call Center Market Size by Country (2022-2027) & (US$ Million)
Table 61. Teleperformance Company Details
Table 62. Teleperformance Business Overview
Table 63. Teleperformance Call Center Product
Table 64. Teleperformance Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 65. Teleperformance Recent Development
Table 66. Concentrix (Convergys) Company Details
Table 67. Concentrix (Convergys) Business Overview
Table 68. Concentrix (Convergys) Call Center Product
Table 69. Concentrix (Convergys) Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 70. Concentrix (Convergys) Recent Development
Table 71. Alorica Company Details
Table 72. Alorica Business Overview
Table 73. Alorica Call Center Product
Table 74. Alorica Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 75. Alorica Recent Development
Table 76. Atento Company Details
Table 77. Atento Business Overview
Table 78. Atento Call Center Product
Table 79. Atento Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 80. Atento Recent Development
Table 81. Acticall (Sitel) Company Details
Table 82. Acticall (Sitel) Business Overview
Table 83. Acticall (Sitel) Call Center Product
Table 84. Acticall (Sitel) Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 85. Acticall (Sitel) Recent Development
Table 86. Arvato Company Details
Table 87. Arvato Business Overview
Table 88. Arvato Call Center Product
Table 89. Arvato Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 90. Arvato Recent Development
Table 91. Sykes Enterprises Company Details
Table 92. Sykes Enterprises Business Overview
Table 93. Sykes Enterprises Call Center Product
Table 94. Sykes Enterprises Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 95. Sykes Enterprises Recent Development
Table 96. TeleTech Holdings Company Details
Table 97. TeleTech Holdings Business Overview
Table 98. TeleTech Holdings Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 99. TeleTech Holdings Recent Development
Table 100. Transcom Company Details
Table 101. Transcom Business Overview
Table 102. Transcom Call Center Product
Table 103. Transcom Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 104. Transcom Recent Development
Table 105. Serco Company Details
Table 106. Serco Business Overview
Table 107. Serco Call Center Product
Table 108. Serco Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 109. Serco Recent Development
Table 110. HKT Teleservices Company Details
Table 111. HKT Teleservices Business Overview
Table 112. HKT Teleservices Call Center Product
Table 113. HKT Teleservices Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 114. HKT Teleservices Recent Development
Table 115. Comdata Company Details
Table 116. Comdata Business Overview
Table 117. Comdata Call Center Product
Table 118. Comdata Revenue in Call Center Business (2016-2021) & (US$ Million)
Table 119. Comdata Recent Development
Table 120. Research Programs/Design for This Report
Table 121. Key Data Information from Secondary Sources
Table 122. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Call Center Market Share by Type: 2020 VS 2027
Figure 2. On-Premise Features
Figure 3. Cloud-based Features
Figure 4. Global Call Center Market Share by Application: 2020 VS 2027
Figure 5. Telecom & IT Case Studies
Figure 6. BFSI Case Studies
Figure 7. Healthcare & Life Sciences Case Studies
Figure 8. Government & Public Case Studies
Figure 9. Retail & Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Call Center Report Years Considered
Figure 12. Global Call Center Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 13. Global Call Center Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 14. Global Call Center Market Share by Regions: 2020 VS 2027
Figure 15. Global Call Center Market Share by Regions (2022-2027)
Figure 16. Global Call Center Market Share by Players in 2020
Figure 17. Global Top Call Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center as of 2020
Figure 18. The Top 10 and 5 Players Market Share by Call Center Revenue in 2020
Figure 19. Global Call Center Revenue Market Share by Type (2016-2021)
Figure 20. Global Call Center Revenue Market Share by Type (2022-2027)
Figure 21. North America Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 22. North America Call Center Market Share by Type (2016-2027)
Figure 23. North America Call Center Market Share by Application (2016-2027)
Figure 24. North America Call Center Market Share by Country (2016-2027)
Figure 25. United States Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 26. Canada Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 27. Europe Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. Europe Call Center Market Share by Type (2016-2027)
Figure 29. Europe Call Center Market Share by Application (2016-2027)
Figure 30. Europe Call Center Market Share by Country (2016-2027)
Figure 31. Germany Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 32. France Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. U.K. Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. Italy Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. Russia Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. Nordic Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Asia-Pacific Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Asia-Pacific Call Center Market Share by Type (2016-2027)
Figure 39. Asia-Pacific Call Center Market Share by Application (2016-2027)
Figure 40. Asia-Pacific Call Center Market Share by Region (2016-2027)
Figure 41. China Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 42. Japan Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. South Korea Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. Southeast Asia Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. India Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. Australia Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Latin America Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Latin America Call Center Market Share by Type (2016-2027)
Figure 49. Latin America Call Center Market Share by Application (2016-2027)
Figure 50. Latin America Call Center Market Share by Country (2016-2027)
Figure 51. Mexico Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 52. Brazil Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 53. Middle East & Africa Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Middle East & Africa Call Center Market Share by Type (2016-2027)
Figure 55. Middle East & Africa Call Center Market Share by Application (2016-2027)
Figure 56. Middle East & Africa Call Center Market Share by Country (2016-2027)
Figure 57. Turkey Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 58. Saudi Arabia Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 59. UAE Call Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 60. Teleperformance Revenue Growth Rate in Call Center Business (2016-2021)
Figure 61. Concentrix (Convergys) Revenue Growth Rate in Call Center Business (2016-2021)
Figure 62. Alorica Revenue Growth Rate in Call Center Business (2016-2021)
Figure 63. Atento Revenue Growth Rate in Call Center Business (2016-2021)
Figure 64. Acticall (Sitel) Revenue Growth Rate in Call Center Business (2016-2021)
Figure 65. Arvato Revenue Growth Rate in Call Center Business (2016-2021)
Figure 66. Sykes Enterprises Revenue Growth Rate in Call Center Business (2016-2021)
Figure 67. TeleTech Holdings Revenue Growth Rate in Call Center Business (2016-2021)
Figure 68. Transcom Revenue Growth Rate in Call Center Business (2016-2021)
Figure 69. Serco Revenue Growth Rate in Call Center Business (2016-2021)
Figure 70. HKT Teleservices Revenue Growth Rate in Call Center Business (2016-2021)
Figure 71. Comdata Revenue Growth Rate in Call Center Business (2016-2021)
Figure 72. Bottom-up and Top-down Approaches for This Report
Figure 73. Data Triangulation
Figure 74. Key Executives Interviewed