Global BPO Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)

Global BPO Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)

Table of Content

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Regulatory Scenario by Region/Country
1.4 Market Investment Scenario Strategic
1.5 Market Analysis by Type
1.5.1 Global BPO Market Share by Type (2020-2026)
1.5.2 Finance & Accounting
1.5.3 Customer Services
1.5.4 HR Outsourcing
1.5.5 KPO
1.5.6 Procurement Outsourcing
1.6 Market by Application
1.6.1 Global BPO Market Share by Application (2020-2026)
1.6.2 Manufacturing
1.6.3 Telecommunications & Technology
1.6.4 Banking
1.6.5 Insurance & Finance Services
1.6.6 Retail
1.6.7 Others
1.7 BPO Industry Development Trends under COVID-19 Outbreak
1.7.1 Global COVID-19 Status Overview
1.7.2 Influence of COVID-19 Outbreak on BPO Industry Development

2. Global Market Growth Trends
2.1 Industry Trends
2.1.1 SWOT Analysis
2.1.2 Porter's Five Forces Analysis
2.2 Potential Market and Growth Potential Analysis
2.3 Industry News and Policies by Regions
2.3.1 Industry News
2.3.2 Industry Policies
2.4 Industry Trends Under COVID-19

3 Value Chain of BPO Market
3.1 Value Chain Status
3.2 BPO Manufacturing Cost Structure Analysis
3.2.1 Production Process Analysis
3.2.2 Manufacturing Cost Structure of BPO
3.2.3 Labor Cost of BPO
3.2.3.1 Labor Cost of BPO Under COVID-19
3.3 Sales and Marketing Model Analysis
3.4 Downstream Major Customer Analysis (by Region)
3.5 Value Chain Status Under COVID-19

4 Players Profiles
4.1 Tata Consultancy Services
4.1.1 Tata Consultancy Services Basic Information
4.1.2 BPO Product Profiles, Application and Specification
4.1.3 Tata Consultancy Services BPO Market Performance (2015-2020)
4.1.4 Tata Consultancy Services Business Overview
4.2 Wipro Ltd.
4.2.1 Wipro Ltd. Basic Information
4.2.2 BPO Product Profiles, Application and Specification
4.2.3 Wipro Ltd. BPO Market Performance (2015-2020)
4.2.4 Wipro Ltd. Business Overview
4.3 Accenture
4.3.1 Accenture Basic Information
4.3.2 BPO Product Profiles, Application and Specification
4.3.3 Accenture BPO Market Performance (2015-2020)
4.3.4 Accenture Business Overview
4.4 Aegis Ltd.
4.4.1 Aegis Ltd. Basic Information
4.4.2 BPO Product Profiles, Application and Specification
4.4.3 Aegis Ltd. BPO Market Performance (2015-2020)
4.4.4 Aegis Ltd. Business Overview
4.5 Intelenet Global Services
4.5.1 Intelenet Global Services Basic Information
4.5.2 BPO Product Profiles, Application and Specification
4.5.3 Intelenet Global Services BPO Market Performance (2015-2020)
4.5.4 Intelenet Global Services Business Overview
4.6 NCO Financial Systems Inc.
4.6.1 NCO Financial Systems Inc. Basic Information
4.6.2 BPO Product Profiles, Application and Specification
4.6.3 NCO Financial Systems Inc. BPO Market Performance (2015-2020)
4.6.4 NCO Financial Systems Inc. Business Overview
4.7 Convergys Corp.
4.7.1 Convergys Corp. Basic Information
4.7.2 BPO Product Profiles, Application and Specification
4.7.3 Convergys Corp. BPO Market Performance (2015-2020)
4.7.4 Convergys Corp. Business Overview
4.8 Aon plc
4.8.1 Aon plc Basic Information
4.8.2 BPO Product Profiles, Application and Specification
4.8.3 Aon plc BPO Market Performance (2015-2020)
4.8.4 Aon plc Business Overview
4.9 Capgemini
4.9.1 Capgemini Basic Information
4.9.2 BPO Product Profiles, Application and Specification
4.9.3 Capgemini BPO Market Performance (2015-2020)
4.9.4 Capgemini Business Overview
4.10 Xerox Corp.
4.10.1 Xerox Corp. Basic Information
4.10.2 BPO Product Profiles, Application and Specification
4.10.3 Xerox Corp. BPO Market Performance (2015-2020)
4.10.4 Xerox Corp. Business Overview
4.11 3i Infotech
4.11.1 3i Infotech Basic Information
4.11.2 BPO Product Profiles, Application and Specification
4.11.3 3i Infotech BPO Market Performance (2015-2020)
4.11.4 3i Infotech Business Overview
4.12 Hewlett-Packard Co.
4.12.1 Hewlett-Packard Co. Basic Information
4.12.2 BPO Product Profiles, Application and Specification
4.12.3 Hewlett-Packard Co. BPO Market Performance (2015-2020)
4.12.4 Hewlett-Packard Co. Business Overview
4.13 Genpact
4.13.1 Genpact Basic Information
4.13.2 BPO Product Profiles, Application and Specification
4.13.3 Genpact BPO Market Performance (2015-2020)
4.13.4 Genpact Business Overview
4.14 IBM
4.14.1 IBM Basic Information
4.14.2 BPO Product Profiles, Application and Specification
4.14.3 IBM BPO Market Performance (2015-2020)
4.14.4 IBM Business Overview
4.15 EXLService Holdings Inc.
4.15.1 EXLService Holdings Inc. Basic Information
4.15.2 BPO Product Profiles, Application and Specification
4.15.3 EXLService Holdings Inc. BPO Market Performance (2015-2020)
4.15.4 EXLService Holdings Inc. Business Overview

5 Global BPO Market Analysis by Regions
5.1 Global BPO Sales, Revenue and Market Share by Regions
5.1.1 Global BPO Sales by Regions (2015-2020)
5.1.2 Global BPO Revenue by Regions (2015-2020)
5.2 North America BPO Sales and Growth Rate (2015-2020)
5.3 Europe BPO Sales and Growth Rate (2015-2020)
5.4 Asia-Pacific BPO Sales and Growth Rate (2015-2020)
5.5 Middle East and Africa BPO Sales and Growth Rate (2015-2020)
5.6 South America BPO Sales and Growth Rate (2015-2020)

6 North America BPO Market Analysis by Countries
6.1 North America BPO Sales, Revenue and Market Share by Countries
6.1.1 North America BPO Sales by Countries (2015-2020)
6.1.2 North America BPO Revenue by Countries (2015-2020)
6.1.3 North America BPO Market Under COVID-19
6.2 United States BPO Sales and Growth Rate (2015-2020)
6.2.1 United States BPO Market Under COVID-19
6.3 Canada BPO Sales and Growth Rate (2015-2020)
6.4 Mexico BPO Sales and Growth Rate (2015-2020)

7 Europe BPO Market Analysis by Countries
7.1 Europe BPO Sales, Revenue and Market Share by Countries
7.1.1 Europe BPO Sales by Countries (2015-2020)
7.1.2 Europe BPO Revenue by Countries (2015-2020)
7.1.3 Europe BPO Market Under COVID-19
7.2 Germany BPO Sales and Growth Rate (2015-2020)
7.2.1 Germany BPO Market Under COVID-19
7.3 UK BPO Sales and Growth Rate (2015-2020)
7.3.1 UK BPO Market Under COVID-19
7.4 France BPO Sales and Growth Rate (2015-2020)
7.4.1 France BPO Market Under COVID-19
7.5 Italy BPO Sales and Growth Rate (2015-2020)
7.5.1 Italy BPO Market Under COVID-19
7.6 Spain BPO Sales and Growth Rate (2015-2020)
7.6.1 Spain BPO Market Under COVID-19
7.7 Russia BPO Sales and Growth Rate (2015-2020)
7.7.1 Russia BPO Market Under COVID-19

8 Asia-Pacific BPO Market Analysis by Countries
8.1 Asia-Pacific BPO Sales, Revenue and Market Share by Countries
8.1.1 Asia-Pacific BPO Sales by Countries (2015-2020)
8.1.2 Asia-Pacific BPO Revenue by Countries (2015-2020)
8.1.3 Asia-Pacific BPO Market Under COVID-19
8.2 China BPO Sales and Growth Rate (2015-2020)
8.2.1 China BPO Market Under COVID-19
8.3 Japan BPO Sales and Growth Rate (2015-2020)
8.3.1 Japan BPO Market Under COVID-19
8.4 South Korea BPO Sales and Growth Rate (2015-2020)
8.4.1 South Korea BPO Market Under COVID-19
8.5 Australia BPO Sales and Growth Rate (2015-2020)
8.6 India BPO Sales and Growth Rate (2015-2020)
8.6.1 India BPO Market Under COVID-19
8.7 Southeast Asia BPO Sales and Growth Rate (2015-2020)
8.7.1 Southeast Asia BPO Market Under COVID-19

9 Middle East and Africa BPO Market Analysis by Countries
9.1 Middle East and Africa BPO Sales, Revenue and Market Share by Countries
9.1.1 Middle East and Africa BPO Sales by Countries (2015-2020)
9.1.2 Middle East and Africa BPO Revenue by Countries (2015-2020)
9.1.3 Middle East and Africa BPO Market Under COVID-19
9.2 Saudi Arabia BPO Sales and Growth Rate (2015-2020)
9.3 UAE BPO Sales and Growth Rate (2015-2020)
9.4 Egypt BPO Sales and Growth Rate (2015-2020)
9.5 Nigeria BPO Sales and Growth Rate (2015-2020)
9.6 South Africa BPO Sales and Growth Rate (2015-2020)

10 South America BPO Market Analysis by Countries
10.1 South America BPO Sales, Revenue and Market Share by Countries
10.1.1 South America BPO Sales by Countries (2015-2020)
10.1.2 South America BPO Revenue by Countries (2015-2020)
10.1.3 South America BPO Market Under COVID-19
10.2 Brazil BPO Sales and Growth Rate (2015-2020)
10.2.1 Brazil BPO Market Under COVID-19
10.3 Argentina BPO Sales and Growth Rate (2015-2020)
10.4 Columbia BPO Sales and Growth Rate (2015-2020)
10.5 Chile BPO Sales and Growth Rate (2015-2020)

11 Global BPO Market Segment by Types
11.1 Global BPO Sales, Revenue and Market Share by Types (2015-2020)
11.1.1 Global BPO Sales and Market Share by Types (2015-2020)
11.1.2 Global BPO Revenue and Market Share by Types (2015-2020)
11.2 Finance & Accounting Sales and Price (2015-2020)
11.3 Customer Services Sales and Price (2015-2020)
11.4 HR Outsourcing Sales and Price (2015-2020)
11.5 KPO Sales and Price (2015-2020)
11.6 Procurement Outsourcing Sales and Price (2015-2020)

12 Global BPO Market Segment by Applications
12.1 Global BPO Sales, Revenue and Market Share by Applications (2015-2020)
12.1.1 Global BPO Sales and Market Share by Applications (2015-2020)
12.1.2 Global BPO Revenue and Market Share by Applications (2015-2020)
12.2 Manufacturing Sales, Revenue and Growth Rate (2015-2020)
12.3 Telecommunications & Technology Sales, Revenue and Growth Rate (2015-2020)
12.4 Banking Sales, Revenue and Growth Rate (2015-2020)
12.5 Insurance & Finance Services Sales, Revenue and Growth Rate (2015-2020)
12.6 Retail Sales, Revenue and Growth Rate (2015-2020)
12.7 Others Sales, Revenue and Growth Rate (2015-2020)

13 BPO Market Forecast by Regions (2020-2026)
13.1 Global BPO Sales, Revenue and Growth Rate (2020-2026)
13.2 BPO Market Forecast by Regions (2020-2026)
13.2.1 North America BPO Market Forecast (2020-2026)
13.2.2 Europe BPO Market Forecast (2020-2026)
13.2.3 Asia-Pacific BPO Market Forecast (2020-2026)
13.2.4 Middle East and Africa BPO Market Forecast (2020-2026)
13.2.5 South America BPO Market Forecast (2020-2026)
13.3 BPO Market Forecast by Types (2020-2026)
13.4 BPO Market Forecast by Applications (2020-2026)
13.5 BPO Market Forecast Under COVID-19

14 Appendix
14.1 Methodology
14.2 Research Data Source

List of Tables and Figures
Table Global BPO Market Size Growth Rate by Type (2020-2026)
Figure Global BPO Market Share by Type in 2019 & 2026
Figure Finance & Accounting Features
Figure Customer Services Features
Figure HR Outsourcing Features
Figure KPO Features
Figure Procurement Outsourcing Features
Table Global BPO Market Size Growth by Application (2020-2026)
Figure Global BPO Market Share by Application in 2019 & 2026
Figure Manufacturing Description
Figure Telecommunications & Technology Description
Figure Banking Description
Figure Insurance & Finance Services Description
Figure Retail Description
Figure Others Description
Figure Global COVID-19 Status Overview
Table Influence of COVID-19 Outbreak on BPO Industry Development
Table SWOT Analysis
Figure Porter's Five Forces Analysis
Figure Global BPO Market Size and Growth Rate 2015-2026
Table Industry News
Table Industry Policies
Figure Value Chain Status of BPO
Figure Production Process of BPO
Figure Manufacturing Cost Structure of BPO
Figure Major Company Analysis (by Business Distribution Base, by Product Type)
Table Downstream Major Customer Analysis (by Region)
Table Tata Consultancy Services Profile
Table Tata Consultancy Services Production, Value, Price, Gross Margin 2015-2020
Table Wipro Ltd. Profile
Table Wipro Ltd. Production, Value, Price, Gross Margin 2015-2020
Table Accenture Profile
Table Accenture Production, Value, Price, Gross Margin 2015-2020
Table Aegis Ltd. Profile
Table Aegis Ltd. Production, Value, Price, Gross Margin 2015-2020
Table Intelenet Global Services Profile
Table Intelenet Global Services Production, Value, Price, Gross Margin 2015-2020
Table NCO Financial Systems Inc. Profile
Table NCO Financial Systems Inc. Production, Value, Price, Gross Margin 2015-2020
Table Convergys Corp. Profile
Table Convergys Corp. Production, Value, Price, Gross Margin 2015-2020
Table Aon plc Profile
Table Aon plc Production, Value, Price, Gross Margin 2015-2020
Table Capgemini Profile
Table Capgemini Production, Value, Price, Gross Margin 2015-2020
Table Xerox Corp. Profile
Table Xerox Corp. Production, Value, Price, Gross Margin 2015-2020
Table 3i Infotech Profile
Table 3i Infotech Production, Value, Price, Gross Margin 2015-2020
Table Hewlett-Packard Co. Profile
Table Hewlett-Packard Co. Production, Value, Price, Gross Margin 2015-2020
Table Genpact Profile
Table Genpact Production, Value, Price, Gross Margin 2015-2020
Table IBM Profile
Table IBM Production, Value, Price, Gross Margin 2015-2020
Table EXLService Holdings Inc. Profile
Table EXLService Holdings Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Global BPO Sales and Growth Rate (2015-2020)
Figure Global BPO Revenue ($) and Growth (2015-2020)
Table Global BPO Sales by Regions (2015-2020)
Table Global BPO Sales Market Share by Regions (2015-2020)
Table Global BPO Revenue ($) by Regions (2015-2020)
Table Global BPO Revenue Market Share by Regions (2015-2020)
Table Global BPO Revenue Market Share by Regions in 2015
Table Global BPO Revenue Market Share by Regions in 2019
Figure North America BPO Sales and Growth Rate (2015-2020)
Figure Europe BPO Sales and Growth Rate (2015-2020)
Figure Asia-Pacific BPO Sales and Growth Rate (2015-2020)
Figure Middle East and Africa BPO Sales and Growth Rate (2015-2020)
Figure South America BPO Sales and Growth Rate (2015-2020)
Figure North America BPO Revenue ($) and Growth (2015-2020)
Table North America BPO Sales by Countries (2015-2020)
Table North America BPO Sales Market Share by Countries (2015-2020)
Figure North America BPO Sales Market Share by Countries in 2015
Figure North America BPO Sales Market Share by Countries in 2019
Table North America BPO Revenue ($) by Countries (2015-2020)
Table North America BPO Revenue Market Share by Countries (2015-2020)
Figure North America BPO Revenue Market Share by Countries in 2015
Figure North America BPO Revenue Market Share by Countries in 2019
Figure United States BPO Sales and Growth Rate (2015-2020)
Figure Canada BPO Sales and Growth Rate (2015-2020)
Figure Mexico BPO Sales and Growth (2015-2020)
Figure Europe BPO Revenue ($) Growth (2015-2020)
Table Europe BPO Sales by Countries (2015-2020)
Table Europe BPO Sales Market Share by Countries (2015-2020)
Figure Europe BPO Sales Market Share by Countries in 2015
Figure Europe BPO Sales Market Share by Countries in 2019
Table Europe BPO Revenue ($) by Countries (2015-2020)
Table Europe BPO Revenue Market Share by Countries (2015-2020)
Figure Europe BPO Revenue Market Share by Countries in 2015
Figure Europe BPO Revenue Market Share by Countries in 2019
Figure Germany BPO Sales and Growth Rate (2015-2020)
Figure UK BPO Sales and Growth Rate (2015-2020)
Figure France BPO Sales and Growth Rate (2015-2020)
Figure Italy BPO Sales and Growth Rate (2015-2020)
Figure Spain BPO Sales and Growth Rate (2015-2020)
Figure Russia BPO Sales and Growth Rate (2015-2020)
Figure Asia-Pacific BPO Revenue ($) and Growth (2015-2020)
Table Asia-Pacific BPO Sales by Countries (2015-2020)
Table Asia-Pacific BPO Sales Market Share by Countries (2015-2020)
Figure Asia-Pacific BPO Sales Market Share by Countries in 2015
Figure Asia-Pacific BPO Sales Market Share by Countries in 2019
Table Asia-Pacific BPO Revenue ($) by Countries (2015-2020)
Table Asia-Pacific BPO Revenue Market Share by Countries (2015-2020)
Figure Asia-Pacific BPO Revenue Market Share by Countries in 2015
Figure Asia-Pacific BPO Revenue Market Share by Countries in 2019
Figure China BPO Sales and Growth Rate (2015-2020)
Figure Japan BPO Sales and Growth Rate (2015-2020)
Figure South Korea BPO Sales and Growth Rate (2015-2020)
Figure Australia BPO Sales and Growth Rate (2015-2020)
Figure India BPO Sales and Growth Rate (2015-2020)
Figure Southeast Asia BPO Sales and Growth Rate (2015-2020)
Figure Middle East and Africa BPO Revenue ($) and Growth (2015-2020)
Table Middle East and Africa BPO Sales by Countries (2015-2020)
Table Middle East and Africa BPO Sales Market Share by Countries (2015-2020)
Table Middle East and Africa BPO Revenue ($) by Countries (2015-2020)
Table Middle East and Africa BPO Revenue Market Share by Countries (2015-2020)
Figure Middle East and Africa BPO Revenue Market Share by Countries in 2015
Figure Middle East and Africa BPO Revenue Market Share by Countries in 2019
Figure Saudi Arabia BPO Sales and Growth Rate (2015-2020)
Figure UAE BPO Sales and Growth Rate (2015-2020)
Figure Egypt BPO Sales and Growth Rate (2015-2020)
Figure Nigeria BPO Sales and Growth Rate (2015-2020)
Figure South Africa BPO Sales and Growth Rate (2015-2020)
Figure South America BPO Revenue ($) and Growth (2015-2020)
Table South America BPO Sales by Countries (2015-2020)
Table South America BPO Sales Market Share by Countries (2015-2020)
Table South America BPO Revenue ($) by Countries (2015-2020)
Table South America BPO Revenue Market Share by Countries (2015-2020)
Figure South America BPO Revenue Market Share by Countries in 2015
Figure South America BPO Revenue Market Share by Countries in 2019
Figure Brazil BPO Sales and Growth Rate (2015-2020)
Figure Argentina BPO Sales and Growth Rate (2015-2020)
Figure Columbia BPO Sales and Growth Rate (2015-2020)
Figure Chile BPO Sales and Growth Rate (2015-2020)
Table Global BPO Sales by Types (2015-2020)
Table Global BPO Sales Share by Types (2015-2020)
Table Global BPO Revenue ($) by Types (2015-2020)
Table Global BPO Revenue Share by Types (2015-2020)
Figure Global Finance & Accounting Sales and Growth Rate (2015-2020)
Figure Global Finance & Accounting Price (2015-2020)
Figure Global Customer Services Sales and Growth Rate (2015-2020)
Figure Global Customer Services Price (2015-2020)
Figure Global HR Outsourcing Sales and Growth Rate (2015-2020)
Figure Global HR Outsourcing Price (2015-2020)
Figure Global KPO Sales and Growth Rate (2015-2020)
Figure Global KPO Price (2015-2020)
Figure Global Procurement Outsourcing Sales and Growth Rate (2015-2020)
Figure Global Procurement Outsourcing Price (2015-2020)
Table Global BPO Sales by Applications (2015-2020)
Table Global BPO Sales Share by Applications (2015-2020)
Figure Global Manufacturing Sales and Growth Rate (2015-2020)
Figure Global Manufacturing Revenue and Growth Rate (2015-2020)
Figure Global Telecommunications & Technology Sales and Growth Rate (2015-2020)
Figure Global Telecommunications & Technology Revenue and Growth Rate (2015-2020)
Figure Global Banking Sales and Growth Rate (2015-2020)
Figure Global Banking Revenue and Growth Rate (2015-2020)
Figure Global Insurance & Finance Services Sales and Growth Rate (2015-2020)
Figure Global Insurance & Finance Services Revenue and Growth Rate (2015-2020)
Figure Global Retail Sales and Growth Rate (2015-2020)
Figure Global Retail Revenue and Growth Rate (2015-2020)
Figure Global Others Sales and Growth Rate (2015-2020)
Figure Global Others Revenue and Growth Rate (2015-2020)
Figure Global BPO Sales and Growth Rate (2020-2026)
Figure Global BPO Revenue ($) and Growth Rate (2020-2026)
Table Global BPO Sales Forecast by Regions (2020-2026)
Table Global BPO Revenue Forecast by Regions (2020-2026)
Figure North America BPO Sales Forecast (2020-2026)
Figure North America BPO Revenue Forecast (2020-2026)
Figure Europe BPO Sales Forecast (2020-2026)
Figure Europe BPO Revenue Forecast (2020-2026)
Figure Asia-Pacific BPO Sales Forecast (2020-2026)
Figure Asia-Pacific BPO Revenue Forecast (2020-2026)
Figure Middle East and Africa BPO Sales Forecast (2020-2026)
Figure Middle East and Africa BPO Revenue Forecast (2020-2026)
Figure South America BPO Sales Forecast (2020-2026)
Figure South America BPO Revenue Forecast (2020-2026)
Table Global BPO Sales Forecast by Types (2020-2026)
Table Global BPO Sales Market Share Forecast by Types (2020-2026)
Table Global BPO Revenue Forecast by Types (2020-2026)
Table Global BPO Revenue Market Share Forecast by Types (2020-2026)
Table Global BPO Sales Forecast by Applications (2020-2026)
Table Global BPO Sales Market Share Forecast by Applications (2020-2026)
Table Global BPO Revenue Forecast by Applications (2020-2026)
Table Global BPO Revenue Market Share Forecast by Applications (2020-2026)

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Published: 02-Feb-2023        Price: US 3450 Onwards        Pages: 115

A business process or business method is a collection of related, structured activities or tasks by people or equipment which in a specific sequence produce a service or product (serves a particular business goal) for a particular customer or customers. The report focuses on the Business Document Work Process Management (Bpo) market size, segment size (mainly covering product type, application, and geography), competitor landscape, recent status, and development trends. Furthermor......

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