Global and Japan ITSM Market Size, Status and Forecast 2020-2026
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global ITSM Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 Service portfolio management
1.2.3 Configuration and change management
1.2.4 Service desk software
1.2.5 Operations and performance management
1.2.6 Dashboard, reporting, and analytics
1.3 Market by Application
1.3.1 Global ITSM Market Share by Application: 2020 VS 2026
1.3.2 Banking, Financial Services, and Insurance (BFSI)
1.3.3 Telecommunication and IT
1.3.4 Healthcare and life sciences
1.3.5 Retail and Consumer Packaged Goods (CPG)
1.3.6 Government and public sector
1.3.7 Energy and utilities
1.3.8 Travel and hospitality
1.3.9 Manufacturing
1.3.10 Education
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global ITSM Market Perspective (2015-2026)
2.2 Global ITSM Growth Trends by Regions
2.2.1 ITSM Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 ITSM Historic Market Share by Regions (2015-2020)
2.2.3 ITSM Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top ITSM Players by Market Size
3.1.1 Global Top ITSM Players by Revenue (2015-2020)
3.1.2 Global ITSM Revenue Market Share by Players (2015-2020)
3.2 Global ITSM Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by ITSM Revenue
3.4 Global ITSM Market Concentration Ratio
3.4.1 Global ITSM Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by ITSM Revenue in 2019
3.5 Key Players ITSM Area Served
3.6 Key Players ITSM Product Solution and Service
3.7 Date of Enter into ITSM Market
3.8 Mergers & Acquisitions, Expansion Plans
4 ITSM Breakdown Data by Type (2015-2026)
4.1 Global ITSM Historic Market Size by Type (2015-2020)
4.2 Global ITSM Forecasted Market Size by Type (2021-2026)
5 ITSM Breakdown Data by Application (2015-2026)
5.1 Global ITSM Historic Market Size by Application (2015-2020)
5.2 Global ITSM Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America ITSM Market Size (2015-2026)
6.2 North America ITSM Market Size by Type (2015-2020)
6.3 North America ITSM Market Size by Application (2015-2020)
6.4 North America ITSM Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe ITSM Market Size (2015-2026)
7.2 Europe ITSM Market Size by Type (2015-2020)
7.3 Europe ITSM Market Size by Application (2015-2020)
7.4 Europe ITSM Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China ITSM Market Size (2015-2026)
8.2 China ITSM Market Size by Type (2015-2020)
8.3 China ITSM Market Size by Application (2015-2020)
8.4 China ITSM Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan ITSM Market Size (2015-2026)
9.2 Japan ITSM Market Size by Type (2015-2020)
9.3 Japan ITSM Market Size by Application (2015-2020)
9.4 Japan ITSM Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia ITSM Market Size (2015-2026)
10.2 Southeast Asia ITSM Market Size by Type (2015-2020)
10.3 Southeast Asia ITSM Market Size by Application (2015-2020)
10.4 Southeast Asia ITSM Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 BMC Software
11.1.1 BMC Software Company Details
11.1.2 BMC Software Business Overview
11.1.3 BMC Software ITSM Introduction
11.1.4 BMC Software Revenue in ITSM Business (2015-2020))
11.1.5 BMC Software Recent Development
11.2 Broadcom
11.2.1 Broadcom Company Details
11.2.2 Broadcom Business Overview
11.2.3 Broadcom ITSM Introduction
11.2.4 Broadcom Revenue in ITSM Business (2015-2020)
11.2.5 Broadcom Recent Development
11.3 Servicenow
11.3.1 Servicenow Company Details
11.3.2 Servicenow Business Overview
11.3.3 Servicenow ITSM Introduction
11.3.4 Servicenow Revenue in ITSM Business (2015-2020)
11.3.5 Servicenow Recent Development
11.4 Cherwell Software
11.4.1 Cherwell Software Company Details
11.4.2 Cherwell Software Business Overview
11.4.3 Cherwell Software ITSM Introduction
11.4.4 Cherwell Software Revenue in ITSM Business (2015-2020)
11.4.5 Cherwell Software Recent Development
11.5 HPE
11.5.1 HPE Company Details
11.5.2 HPE Business Overview
11.5.3 HPE ITSM Introduction
11.5.4 HPE Revenue in ITSM Business (2015-2020)
11.5.5 HPE Recent Development
11.6 Citrix Systems
11.6.1 Citrix Systems Company Details
11.6.2 Citrix Systems Business Overview
11.6.3 Citrix Systems ITSM Introduction
11.6.4 Citrix Systems Revenue in ITSM Business (2015-2020)
11.6.5 Citrix Systems Recent Development
11.7 Axios Systems
11.7.1 Axios Systems Company Details
11.7.2 Axios Systems Business Overview
11.7.3 Axios Systems ITSM Introduction
11.7.4 Axios Systems Revenue in ITSM Business (2015-2020)
11.7.5 Axios Systems Recent Development
11.8 IBM
11.8.1 IBM Company Details
11.8.2 IBM Business Overview
11.8.3 IBM ITSM Introduction
11.8.4 IBM Revenue in ITSM Business (2015-2020)
11.8.5 IBM Recent Development
11.9 Heat Software
11.9.1 Heat Software Company Details
11.9.2 Heat Software Business Overview
11.9.3 Heat Software ITSM Introduction
11.9.4 Heat Software Revenue in ITSM Business (2015-2020)
11.9.5 Heat Software Recent Development
11.10 Hornbill
11.10.1 Hornbill Company Details
11.10.2 Hornbill Business Overview
11.10.3 Hornbill ITSM Introduction
11.10.4 Hornbill Revenue in ITSM Business (2015-2020)
11.10.5 Hornbill Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesTable 1. Global ITSM Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of Service portfolio management
Table 4. Key Players of Configuration and change management
Table 5. Key Players of Service desk software
Table 6. Key Players of Operations and performance management
Table 7. Key Players of Dashboard, reporting, and analytics
Table 8. Global ITSM Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 9. Global ITSM Market Size by Regions (US$ Million): 2020 VS 2026
Table 10. Global ITSM Market Size by Regions (2015-2020) (US$ Million)
Table 11. Global ITSM Market Share by Regions (2015-2020)
Table 12. Global ITSM Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 13. Global ITSM Market Share by Regions (2021-2026)
Table 14. ITSM Market Market Trends
Table 15. ITSM Market Drivers
Table 16. ITSM Market Challenges
Table 17. ITSM Market Restraints
Table 18. Global ITSM Revenue by Players (2015-2020) (US$ Million)
Table 19. Global ITSM Market Share by Players (2015-2020)
Table 20. Global Top ITSM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in ITSM as of 2019)
Table 21. Global ITSM by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players ITSM Product Solution and Service
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global ITSM Market Size by Type (2015-2020) (US$ Million)
Table 26. Global ITSM Market Size Share by Type (2015-2020)
Table 27. Global ITSM Revenue Market Share by Type (2021-2026)
Table 28. Global ITSM Market Size Share by Application (2015-2020)
Table 29. Global ITSM Market Size by Application (2015-2020) (US$ Million)
Table 30. Global ITSM Market Size Share by Application (2021-2026)
Table 31. North America ITSM Market Size by Type (2015-2020) (US$ Million)
Table 32. North America ITSM Market Share by Type (2015-2020)
Table 33. North America ITSM Market Size by Application (2015-2020) (US$ Million)
Table 34. North America ITSM Market Share by Application (2015-2020)
Table 35. North America ITSM Market Size by Country (US$ Million) (2015-2020)
Table 36. North America ITSM Market Share by Country (2015-2020)
Table 37. Europe ITSM Market Size by Type (2015-2020) (US$ Million)
Table 38. Europe ITSM Market Share by Type (2015-2020)
Table 39. Europe ITSM Market Size by Application (2015-2020) (US$ Million)
Table 40. Europe ITSM Market Share by Application (2015-2020)
Table 41. Europe ITSM Market Size by Country (US$ Million) (2015-2020)
Table 42. Europe ITSM Market Share by Country (2015-2020)
Table 43. China ITSM Market Size by Type (2015-2020) (US$ Million)
Table 44. China ITSM Market Share by Type (2015-2020)
Table 45. China ITSM Market Size by Application (2015-2020) (US$ Million)
Table 46. China ITSM Market Share by Application (2015-2020)
Table 47. China ITSM Market Size by Region (US$ Million) (2015-2020)
Table 48. China ITSM Market Share by Region (2015-2020)
Table 49. Japan ITSM Market Size by Type (2015-2020) (US$ Million)
Table 50. Japan ITSM Market Share by Type (2015-2020)
Table 51. Japan ITSM Market Size by Application (2015-2020) (US$ Million)
Table 52. Japan ITSM Market Share by Application (2015-2020)
Table 53. Japan ITSM Market Size by Country (US$ Million) (2015-2020)
Table 54. Japan ITSM Market Share by Country (2015-2020)
Table 55. Southeast Asia ITSM Market Size by Type (2015-2020) (US$ Million)
Table 56. Southeast Asia ITSM Market Share by Type (2015-2020)
Table 57. Southeast Asia ITSM Market Size by Application (2015-2020) (US$ Million)
Table 58. Southeast Asia ITSM Market Share by Application (2015-2020)
Table 59. Southeast Asia ITSM Market Size by Country (US$ Million) (2015-2020)
Table 60. Southeast Asia ITSM Market Share by Country (2015-2020)
Table 61. BMC Software Company Details
Table 62. BMC Software Business Overview
Table 63. BMC Software Product
Table 64. BMC Software Revenue in ITSM Business (2015-2020) (US$ Million)
Table 65. BMC Software Recent Development
Table 66. Broadcom Company Details
Table 67. Broadcom Business Overview
Table 68. Broadcom Product
Table 69. Broadcom Revenue in ITSM Business (2015-2020) (US$ Million)
Table 70. Broadcom Recent Development
Table 71. Servicenow Company Details
Table 72. Servicenow Business Overview
Table 73. Servicenow Product
Table 74. Servicenow Revenue in ITSM Business (2015-2020) (US$ Million)
Table 75. Servicenow Recent Development
Table 76. Cherwell Software Company Details
Table 77. Cherwell Software Business Overview
Table 78. Cherwell Software Product
Table 79. Cherwell Software Revenue in ITSM Business (2015-2020) (US$ Million)
Table 80. Cherwell Software Recent Development
Table 81. HPE Company Details
Table 82. HPE Business Overview
Table 83. HPE Product
Table 84. HPE Revenue in ITSM Business (2015-2020) (US$ Million)
Table 85. HPE Recent Development
Table 86. Citrix Systems Company Details
Table 87. Citrix Systems Business Overview
Table 88. Citrix Systems Product
Table 89. Citrix Systems Revenue in ITSM Business (2015-2020) (US$ Million)
Table 90. Citrix Systems Recent Development
Table 91. Axios Systems Company Details
Table 92. Axios Systems Business Overview
Table 93. Axios Systems Product
Table 94. Axios Systems Revenue in ITSM Business (2015-2020) (US$ Million)
Table 95. Axios Systems Recent Development
Table 96. IBM Business Overview
Table 97. IBM Product
Table 98. IBM Company Details
Table 99. IBM Revenue in ITSM Business (2015-2020) (US$ Million)
Table 100. IBM Recent Development
Table 101. Heat Software Company Details
Table 102. Heat Software Business Overview
Table 103. Heat Software Product
Table 104. Heat Software Revenue in ITSM Business (2015-2020) (US$ Million)
Table 105. Heat Software Recent Development
Table 106. Hornbill Company Details
Table 107. Hornbill Business Overview
Table 108. Hornbill Product
Table 109. Hornbill Revenue in ITSM Business (2015-2020) (US$ Million)
Table 110. Hornbill Recent Development
Table 111. Research Programs/Design for This Report
Table 112. Key Data Information from Secondary Sources
Table 113. Key Data Information from Primary Sources
List of FiguresFigure 1. Global ITSM Market Share by Type: 2020 VS 2026
Figure 2. Service portfolio management Features
Figure 3. Configuration and change management Features
Figure 4. Service desk software Features
Figure 5. Operations and performance management Features
Figure 6. Dashboard, reporting, and analytics Features
Figure 7. Global ITSM Market Share by Application: 2020 VS 2026
Figure 8. Banking, Financial Services, and Insurance (BFSI) Case Studies
Figure 9. Telecommunication and IT Case Studies
Figure 10. Healthcare and life sciences Case Studies
Figure 11. Retail and Consumer Packaged Goods (CPG) Case Studies
Figure 12. Government and public sector Case Studies
Figure 13. Energy and utilities Case Studies
Figure 14. Travel and hospitality Case Studies
Figure 15. Manufacturing Case Studies
Figure 16. Education Case Studies
Figure 17. ITSM Report Years Considered
Figure 18. Global ITSM Market Size (US$ Million), YoY Growth 2015-2026
Figure 19. Global ITSM Market Share by Regions: 2020 VS 2026
Figure 20. Global ITSM Market Share by Regions (2021-2026)
Figure 21. Global ITSM Market Share by Players in 2019
Figure 22. Global Top ITSM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in ITSM as of 2019
Figure 23. The Top 10 and 5 Players Market Share by ITSM Revenue in 2019
Figure 24. North America ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. United States ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. Canada ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. Europe ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Germany ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. France ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. U.K. ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. Italy ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Russia ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. Nordic ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. Rest of Europe ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. Asia-Pacific ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. China ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. Japan ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. South Korea ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Southeast Asia ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. India ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Australia ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. Rest of Asia-Pacific ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. Latin America ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. Mexico ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 45. Brazil ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 46. Middle East & Africa ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 47. Turkey ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 48. Saudi Arabia ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 49. UAE ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 50. Rest of Middle East & Africa ITSM Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 51. BMC Software Revenue Growth Rate in ITSM Business (2015-2020)
Figure 52. Broadcom Revenue Growth Rate in ITSM Business (2015-2020)
Figure 53. Servicenow Revenue Growth Rate in ITSM Business (2015-2020)
Figure 54. Cherwell Software Revenue Growth Rate in ITSM Business (2015-2020)
Figure 55. HPE Revenue Growth Rate in ITSM Business (2015-2020)
Figure 56. Citrix Systems Revenue Growth Rate in ITSM Business (2015-2020)
Figure 57. Axios Systems Revenue Growth Rate in ITSM Business (2015-2020)
Figure 58. IBM Revenue Growth Rate in ITSM Business (2015-2020)
Figure 59. Heat Software Revenue Growth Rate in ITSM Business (2015-2020)
Figure 60. Hornbill Revenue Growth Rate in ITSM Business (2015-2020)
Figure 61. Bottom-up and Top-down Approaches for This Report
Figure 62. Data Triangulation
Figure 63. Key Executives Interviewed