Global and Japan Interactive Voice Response Systems Market Size, Status and Forecast 2020-2026
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Interactive Voice Response Systems Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 On-premises
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global Interactive Voice Response Systems Market Share by Application: 2020 VS 2026
1.3.2 Healthcare
1.3.3 Hospitality
1.3.4 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Interactive Voice Response Systems Market Perspective (2015-2026)
2.2 Global Interactive Voice Response Systems Growth Trends by Regions
2.2.1 Interactive Voice Response Systems Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Interactive Voice Response Systems Historic Market Share by Regions (2015-2020)
2.2.3 Interactive Voice Response Systems Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Interactive Voice Response Systems Players by Market Size
3.1.1 Global Top Interactive Voice Response Systems Players by Revenue (2015-2020)
3.1.2 Global Interactive Voice Response Systems Revenue Market Share by Players (2015-2020)
3.2 Global Interactive Voice Response Systems Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Interactive Voice Response Systems Revenue
3.4 Global Interactive Voice Response Systems Market Concentration Ratio
3.4.1 Global Interactive Voice Response Systems Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Interactive Voice Response Systems Revenue in 2019
3.5 Key Players Interactive Voice Response Systems Area Served
3.6 Key Players Interactive Voice Response Systems Product Solution and Service
3.7 Date of Enter into Interactive Voice Response Systems Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Interactive Voice Response Systems Breakdown Data by Type (2015-2026)
4.1 Global Interactive Voice Response Systems Historic Market Size by Type (2015-2020)
4.2 Global Interactive Voice Response Systems Forecasted Market Size by Type (2021-2026)
5 Interactive Voice Response Systems Breakdown Data by Application (2015-2026)
5.1 Global Interactive Voice Response Systems Historic Market Size by Application (2015-2020)
5.2 Global Interactive Voice Response Systems Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Interactive Voice Response Systems Market Size (2015-2026)
6.2 North America Interactive Voice Response Systems Market Size by Type (2015-2020)
6.3 North America Interactive Voice Response Systems Market Size by Application (2015-2020)
6.4 North America Interactive Voice Response Systems Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe Interactive Voice Response Systems Market Size (2015-2026)
7.2 Europe Interactive Voice Response Systems Market Size by Type (2015-2020)
7.3 Europe Interactive Voice Response Systems Market Size by Application (2015-2020)
7.4 Europe Interactive Voice Response Systems Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China Interactive Voice Response Systems Market Size (2015-2026)
8.2 China Interactive Voice Response Systems Market Size by Type (2015-2020)
8.3 China Interactive Voice Response Systems Market Size by Application (2015-2020)
8.4 China Interactive Voice Response Systems Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan Interactive Voice Response Systems Market Size (2015-2026)
9.2 Japan Interactive Voice Response Systems Market Size by Type (2015-2020)
9.3 Japan Interactive Voice Response Systems Market Size by Application (2015-2020)
9.4 Japan Interactive Voice Response Systems Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia Interactive Voice Response Systems Market Size (2015-2026)
10.2 Southeast Asia Interactive Voice Response Systems Market Size by Type (2015-2020)
10.3 Southeast Asia Interactive Voice Response Systems Market Size by Application (2015-2020)
10.4 Southeast Asia Interactive Voice Response Systems Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 Cisco Systems
11.1.1 Cisco Systems Company Details
11.1.2 Cisco Systems Business Overview
11.1.3 Cisco Systems Interactive Voice Response Systems Introduction
11.1.4 Cisco Systems Revenue in Interactive Voice Response Systems Business (2015-2020))
11.1.5 Cisco Systems Recent Development
11.2 Avaya
11.2.1 Avaya Company Details
11.2.2 Avaya Business Overview
11.2.3 Avaya Interactive Voice Response Systems Introduction
11.2.4 Avaya Revenue in Interactive Voice Response Systems Business (2015-2020)
11.2.5 Avaya Recent Development
11.3 NEC
11.3.1 NEC Company Details
11.3.2 NEC Business Overview
11.3.3 NEC Interactive Voice Response Systems Introduction
11.3.4 NEC Revenue in Interactive Voice Response Systems Business (2015-2020)
11.3.5 NEC Recent Development
11.4 Enghouse Interactive
11.4.1 Enghouse Interactive Company Details
11.4.2 Enghouse Interactive Business Overview
11.4.3 Enghouse Interactive Interactive Voice Response Systems Introduction
11.4.4 Enghouse Interactive Revenue in Interactive Voice Response Systems Business (2015-2020)
11.4.5 Enghouse Interactive Recent Development
11.5 SAP
11.5.1 SAP Company Details
11.5.2 SAP Business Overview
11.5.3 SAP Interactive Voice Response Systems Introduction
11.5.4 SAP Revenue in Interactive Voice Response Systems Business (2015-2020)
11.5.5 SAP Recent Development
11.6 Aspect
11.6.1 Aspect Company Details
11.6.2 Aspect Business Overview
11.6.3 Aspect Interactive Voice Response Systems Introduction
11.6.4 Aspect Revenue in Interactive Voice Response Systems Business (2015-2020)
11.6.5 Aspect Recent Development
11.7 West
11.7.1 West Company Details
11.7.2 West Business Overview
11.7.3 West Interactive Voice Response Systems Introduction
11.7.4 West Revenue in Interactive Voice Response Systems Business (2015-2020)
11.7.5 West Recent Development
11.8 Voxeo
11.8.1 Voxeo Company Details
11.8.2 Voxeo Business Overview
11.8.3 Voxeo Interactive Voice Response Systems Introduction
11.8.4 Voxeo Revenue in Interactive Voice Response Systems Business (2015-2020)
11.8.5 Voxeo Recent Development
11.9 Altitude Software
11.9.1 Altitude Software Company Details
11.9.2 Altitude Software Business Overview
11.9.3 Altitude Software Interactive Voice Response Systems Introduction
11.9.4 Altitude Software Revenue in Interactive Voice Response Systems Business (2015-2020)
11.9.5 Altitude Software Recent Development
11.10 Genesys International
11.10.1 Genesys International Company Details
11.10.2 Genesys International Business Overview
11.10.3 Genesys International Interactive Voice Response Systems Introduction
11.10.4 Genesys International Revenue in Interactive Voice Response Systems Business (2015-2020)
11.10.5 Genesys International Recent Development
11.11 Vocalcom
10.11.1 Vocalcom Company Details
10.11.2 Vocalcom Business Overview
10.11.3 Vocalcom Interactive Voice Response Systems Introduction
10.11.4 Vocalcom Revenue in Interactive Voice Response Systems Business (2015-2020)
10.11.5 Vocalcom Recent Development
11.12 Convergys
10.12.1 Convergys Company Details
10.12.2 Convergys Business Overview
10.12.3 Convergys Interactive Voice Response Systems Introduction
10.12.4 Convergys Revenue in Interactive Voice Response Systems Business (2015-2020)
10.12.5 Convergys Recent Development
11.13 Genesys
10.13.1 Genesys Company Details
10.13.2 Genesys Business Overview
10.13.3 Genesys Interactive Voice Response Systems Introduction
10.13.4 Genesys Revenue in Interactive Voice Response Systems Business (2015-2020)
10.13.5 Genesys Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesTable 1. Global Interactive Voice Response Systems Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of On-premises
Table 4. Key Players of Cloud-based
Table 5. Global Interactive Voice Response Systems Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 6. Global Interactive Voice Response Systems Market Size by Regions (US$ Million): 2020 VS 2026
Table 7. Global Interactive Voice Response Systems Market Size by Regions (2015-2020) (US$ Million)
Table 8. Global Interactive Voice Response Systems Market Share by Regions (2015-2020)
Table 9. Global Interactive Voice Response Systems Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 10. Global Interactive Voice Response Systems Market Share by Regions (2021-2026)
Table 11. Interactive Voice Response Systems Market Market Trends
Table 12. Interactive Voice Response Systems Market Drivers
Table 13. Interactive Voice Response Systems Market Challenges
Table 14. Interactive Voice Response Systems Market Restraints
Table 15. Global Interactive Voice Response Systems Revenue by Players (2015-2020) (US$ Million)
Table 16. Global Interactive Voice Response Systems Market Share by Players (2015-2020)
Table 17. Global Top Interactive Voice Response Systems Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response Systems as of 2019)
Table 18. Global Interactive Voice Response Systems by Players Market Concentration Ratio (CR5 and HHI)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Interactive Voice Response Systems Product Solution and Service
Table 21. Mergers & Acquisitions, Expansion Plans
Table 22. Global Interactive Voice Response Systems Market Size by Type (2015-2020) (US$ Million)
Table 23. Global Interactive Voice Response Systems Market Size Share by Type (2015-2020)
Table 24. Global Interactive Voice Response Systems Revenue Market Share by Type (2021-2026)
Table 25. Global Interactive Voice Response Systems Market Size Share by Application (2015-2020)
Table 26. Global Interactive Voice Response Systems Market Size by Application (2015-2020) (US$ Million)
Table 27. Global Interactive Voice Response Systems Market Size Share by Application (2021-2026)
Table 28. North America Interactive Voice Response Systems Market Size by Type (2015-2020) (US$ Million)
Table 29. North America Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 30. North America Interactive Voice Response Systems Market Size by Application (2015-2020) (US$ Million)
Table 31. North America Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 32. North America Interactive Voice Response Systems Market Size by Country (US$ Million) (2015-2020)
Table 33. North America Interactive Voice Response Systems Market Share by Country (2015-2020)
Table 34. Europe Interactive Voice Response Systems Market Size by Type (2015-2020) (US$ Million)
Table 35. Europe Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 36. Europe Interactive Voice Response Systems Market Size by Application (2015-2020) (US$ Million)
Table 37. Europe Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 38. Europe Interactive Voice Response Systems Market Size by Country (US$ Million) (2015-2020)
Table 39. Europe Interactive Voice Response Systems Market Share by Country (2015-2020)
Table 40. China Interactive Voice Response Systems Market Size by Type (2015-2020) (US$ Million)
Table 41. China Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 42. China Interactive Voice Response Systems Market Size by Application (2015-2020) (US$ Million)
Table 43. China Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 44. China Interactive Voice Response Systems Market Size by Region (US$ Million) (2015-2020)
Table 45. China Interactive Voice Response Systems Market Share by Region (2015-2020)
Table 46. Japan Interactive Voice Response Systems Market Size by Type (2015-2020) (US$ Million)
Table 47. Japan Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 48. Japan Interactive Voice Response Systems Market Size by Application (2015-2020) (US$ Million)
Table 49. Japan Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 50. Japan Interactive Voice Response Systems Market Size by Country (US$ Million) (2015-2020)
Table 51. Japan Interactive Voice Response Systems Market Share by Country (2015-2020)
Table 52. Southeast Asia Interactive Voice Response Systems Market Size by Type (2015-2020) (US$ Million)
Table 53. Southeast Asia Interactive Voice Response Systems Market Share by Type (2015-2020)
Table 54. Southeast Asia Interactive Voice Response Systems Market Size by Application (2015-2020) (US$ Million)
Table 55. Southeast Asia Interactive Voice Response Systems Market Share by Application (2015-2020)
Table 56. Southeast Asia Interactive Voice Response Systems Market Size by Country (US$ Million) (2015-2020)
Table 57. Southeast Asia Interactive Voice Response Systems Market Share by Country (2015-2020)
Table 58. Cisco Systems Company Details
Table 59. Cisco Systems Business Overview
Table 60. Cisco Systems Product
Table 61. Cisco Systems Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 62. Cisco Systems Recent Development
Table 63. Avaya Company Details
Table 64. Avaya Business Overview
Table 65. Avaya Product
Table 66. Avaya Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 67. Avaya Recent Development
Table 68. NEC Company Details
Table 69. NEC Business Overview
Table 70. NEC Product
Table 71. NEC Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 72. NEC Recent Development
Table 73. Enghouse Interactive Company Details
Table 74. Enghouse Interactive Business Overview
Table 75. Enghouse Interactive Product
Table 76. Enghouse Interactive Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 77. Enghouse Interactive Recent Development
Table 78. SAP Company Details
Table 79. SAP Business Overview
Table 80. SAP Product
Table 81. SAP Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 82. SAP Recent Development
Table 83. Aspect Company Details
Table 84. Aspect Business Overview
Table 85. Aspect Product
Table 86. Aspect Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 87. Aspect Recent Development
Table 88. West Company Details
Table 89. West Business Overview
Table 90. West Product
Table 91. West Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 92. West Recent Development
Table 93. Voxeo Business Overview
Table 94. Voxeo Product
Table 95. Voxeo Company Details
Table 96. Voxeo Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 97. Voxeo Recent Development
Table 98. Altitude Software Company Details
Table 99. Altitude Software Business Overview
Table 100. Altitude Software Product
Table 101. Altitude Software Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 102. Altitude Software Recent Development
Table 103. Genesys International Company Details
Table 104. Genesys International Business Overview
Table 105. Genesys International Product
Table 106. Genesys International Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 107. Genesys International Recent Development
Table 108. Vocalcom Company Details
Table 109. Vocalcom Business Overview
Table 110. Vocalcom Product
Table 111. Vocalcom Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 112. Vocalcom Recent Development
Table 113. Convergys Company Details
Table 114. Convergys Business Overview
Table 115. Convergys Product
Table 116. Convergys Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 117. Convergys Recent Development
Table 118. Genesys Company Details
Table 119. Genesys Business Overview
Table 120. Genesys Product
Table 121. Genesys Revenue in Interactive Voice Response Systems Business (2015-2020) (US$ Million)
Table 122. Genesys Recent Development
Table 123. Research Programs/Design for This Report
Table 124. Key Data Information from Secondary Sources
Table 125. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Interactive Voice Response Systems Market Share by Type: 2020 VS 2026
Figure 2. On-premises Features
Figure 3. Cloud-based Features
Figure 4. Global Interactive Voice Response Systems Market Share by Application: 2020 VS 2026
Figure 5. Healthcare Case Studies
Figure 6. Hospitality Case Studies
Figure 7. Others Case Studies
Figure 8. Interactive Voice Response Systems Report Years Considered
Figure 9. Global Interactive Voice Response Systems Market Size (US$ Million), YoY Growth 2015-2026
Figure 10. Global Interactive Voice Response Systems Market Share by Regions: 2020 VS 2026
Figure 11. Global Interactive Voice Response Systems Market Share by Regions (2021-2026)
Figure 12. Global Interactive Voice Response Systems Market Share by Players in 2019
Figure 13. Global Top Interactive Voice Response Systems Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response Systems as of 2019
Figure 14. The Top 10 and 5 Players Market Share by Interactive Voice Response Systems Revenue in 2019
Figure 15. North America Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 16. United States Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 17. Canada Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 18. Europe Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 19. Germany Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 20. France Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 21. U.K. Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 22. Italy Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. Russia Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. Nordic Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. Rest of Europe Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. Asia-Pacific Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. China Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Japan Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. South Korea Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. Southeast Asia Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. India Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Australia Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. Rest of Asia-Pacific Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. Latin America Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. Mexico Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. Brazil Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. Middle East & Africa Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. Turkey Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Saudi Arabia Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. UAE Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Rest of Middle East & Africa Interactive Voice Response Systems Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. Cisco Systems Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 43. Avaya Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 44. NEC Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 45. Enghouse Interactive Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 46. SAP Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 47. Aspect Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 48. West Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 49. Voxeo Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 50. Altitude Software Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 51. Genesys International Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 52. Vocalcom Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 53. Convergys Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 54. Genesys Revenue Growth Rate in Interactive Voice Response Systems Business (2015-2020)
Figure 55. Bottom-up and Top-down Approaches for This Report
Figure 56. Data Triangulation
Figure 57. Key Executives Interviewed