Global and Japan Customer Relationship Management (CRM) Outsourcing Market Size, Status and Forecast 2020-2026

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Date: 22-Oct-2020
No. of pages: 99
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Global Customer Relationship Management (CRM) Outsourcing Scope and Market Size

Customer Relationship Management (CRM) Outsourcing market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Customer Relationship Management (CRM) Outsourcing market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

Market segment by Type, the product can be split into

- Communications Management

- Multi-Channel Customer Engagement

- Analytic Solutions

- Others

Market segment by Application, split into

- Retail

- BFSI

- Telecom & IT

- Healthcare

- Others

Based on regional and country-level analysis, the Customer Relationship Management (CRM) Outsourcing market has been segmented as follows:

- North America

- - United States

- - Canada

- Europe

- - Germany

- - France

- - U.K.

- - Italy

- - Russia

- - Nordic

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia-Pacific

- Latin America

- - Mexico

- - Brazil

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of Middle East & Africa

In the competitive analysis section of the report, leading as well as prominent players of the global Customer Relationship Management (CRM) Outsourcing market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.

The key players covered in this study

- IBM

- Accenture

- Cognizant

- Infosys

- HCL Technologies

- ...

Global and Japan Customer Relationship Management (CRM) Outsourcing Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Relationship Management (CRM) Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 Communications Management
1.2.3 Multi-Channel Customer Engagement
1.2.4 Analytic Solutions
1.2.5 Others
1.3 Market by Application
1.3.1 Global Customer Relationship Management (CRM) Outsourcing Market Share by Application: 2020 VS 2026
1.3.2 Retail
1.3.3 BFSI
1.3.4 Telecom & IT
1.3.5 Healthcare
1.3.6 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Relationship Management (CRM) Outsourcing Market Perspective (2015-2026)
2.2 Global Customer Relationship Management (CRM) Outsourcing Growth Trends by Regions
2.2.1 Customer Relationship Management (CRM) Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Relationship Management (CRM) Outsourcing Historic Market Share by Regions (2015-2020)
2.2.3 Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Relationship Management (CRM) Outsourcing Players by Market Size
3.1.1 Global Top Customer Relationship Management (CRM) Outsourcing Players by Revenue (2015-2020)
3.1.2 Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Players (2015-2020)
3.2 Global Customer Relationship Management (CRM) Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Customer Relationship Management (CRM) Outsourcing Revenue
3.4 Global Customer Relationship Management (CRM) Outsourcing Market Concentration Ratio
3.4.1 Global Customer Relationship Management (CRM) Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Outsourcing Revenue in 2019
3.5 Key Players Customer Relationship Management (CRM) Outsourcing Area Served
3.6 Key Players Customer Relationship Management (CRM) Outsourcing Product Solution and Service
3.7 Date of Enter into Customer Relationship Management (CRM) Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Relationship Management (CRM) Outsourcing Breakdown Data by Type (2015-2026)
4.1 Global Customer Relationship Management (CRM) Outsourcing Historic Market Size by Type (2015-2020)
4.2 Global Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Type (2021-2026)
5 Customer Relationship Management (CRM) Outsourcing Breakdown Data by Application (2015-2026)
5.1 Global Customer Relationship Management (CRM) Outsourcing Historic Market Size by Application (2015-2020)
5.2 Global Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
6.2 North America Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
6.3 North America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
6.4 North America Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
7.2 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
7.3 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
7.4 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
8.2 China Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
8.3 China Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
8.4 China Customer Relationship Management (CRM) Outsourcing Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
9.2 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
9.3 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
9.4 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
10.2 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
10.3 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
10.4 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 IBM
11.1.1 IBM Company Details
11.1.2 IBM Business Overview
11.1.3 IBM Customer Relationship Management (CRM) Outsourcing Introduction
11.1.4 IBM Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020))
11.1.5 IBM Recent Development
11.2 Accenture
11.2.1 Accenture Company Details
11.2.2 Accenture Business Overview
11.2.3 Accenture Customer Relationship Management (CRM) Outsourcing Introduction
11.2.4 Accenture Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
11.2.5 Accenture Recent Development
11.3 Cognizant
11.3.1 Cognizant Company Details
11.3.2 Cognizant Business Overview
11.3.3 Cognizant Customer Relationship Management (CRM) Outsourcing Introduction
11.3.4 Cognizant Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
11.3.5 Cognizant Recent Development
11.4 Infosys
11.4.1 Infosys Company Details
11.4.2 Infosys Business Overview
11.4.3 Infosys Customer Relationship Management (CRM) Outsourcing Introduction
11.4.4 Infosys Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
11.4.5 Infosys Recent Development
11.5 HCL Technologies
11.5.1 HCL Technologies Company Details
11.5.2 HCL Technologies Business Overview
11.5.3 HCL Technologies Customer Relationship Management (CRM) Outsourcing Introduction
11.5.4 HCL Technologies Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
11.5.5 HCL Technologies Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Customer Relationship Management (CRM) Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of Communications Management
Table 4. Key Players of Multi-Channel Customer Engagement
Table 5. Key Players of Analytic Solutions
Table 6. Key Players of Others
Table 7. Global Customer Relationship Management (CRM) Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 8. Global Customer Relationship Management (CRM) Outsourcing Market Size by Regions (US$ Million): 2020 VS 2026
Table 9. Global Customer Relationship Management (CRM) Outsourcing Market Size by Regions (2015-2020) (US$ Million)
Table 10. Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions (2015-2020)
Table 11. Global Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 12. Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions (2021-2026)
Table 13. Customer Relationship Management (CRM) Outsourcing Market Market Trends
Table 14. Customer Relationship Management (CRM) Outsourcing Market Drivers
Table 15. Customer Relationship Management (CRM) Outsourcing Market Challenges
Table 16. Customer Relationship Management (CRM) Outsourcing Market Restraints
Table 17. Global Customer Relationship Management (CRM) Outsourcing Revenue by Players (2015-2020) (US$ Million)
Table 18. Global Customer Relationship Management (CRM) Outsourcing Market Share by Players (2015-2020)
Table 19. Global Top Customer Relationship Management (CRM) Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) Outsourcing as of 2019)
Table 20. Global Customer Relationship Management (CRM) Outsourcing by Players Market Concentration Ratio (CR5 and HHI)
Table 21. Key Players Headquarters and Area Served
Table 22. Key Players Customer Relationship Management (CRM) Outsourcing Product Solution and Service
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 25. Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Type (2015-2020)
Table 26. Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Type (2021-2026)
Table 27. Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Application (2015-2020)
Table 28. Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 29. Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Application (2021-2026)
Table 30. North America Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 31. North America Customer Relationship Management (CRM) Outsourcing Market Share by Type (2015-2020)
Table 32. North America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 33. North America Customer Relationship Management (CRM) Outsourcing Market Share by Application (2015-2020)
Table 34. North America Customer Relationship Management (CRM) Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 35. North America Customer Relationship Management (CRM) Outsourcing Market Share by Country (2015-2020)
Table 36. Europe Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 37. Europe Customer Relationship Management (CRM) Outsourcing Market Share by Type (2015-2020)
Table 38. Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 39. Europe Customer Relationship Management (CRM) Outsourcing Market Share by Application (2015-2020)
Table 40. Europe Customer Relationship Management (CRM) Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 41. Europe Customer Relationship Management (CRM) Outsourcing Market Share by Country (2015-2020)
Table 42. China Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 43. China Customer Relationship Management (CRM) Outsourcing Market Share by Type (2015-2020)
Table 44. China Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 45. China Customer Relationship Management (CRM) Outsourcing Market Share by Application (2015-2020)
Table 46. China Customer Relationship Management (CRM) Outsourcing Market Size by Region (US$ Million) (2015-2020)
Table 47. China Customer Relationship Management (CRM) Outsourcing Market Share by Region (2015-2020)
Table 48. Japan Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 49. Japan Customer Relationship Management (CRM) Outsourcing Market Share by Type (2015-2020)
Table 50. Japan Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 51. Japan Customer Relationship Management (CRM) Outsourcing Market Share by Application (2015-2020)
Table 52. Japan Customer Relationship Management (CRM) Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 53. Japan Customer Relationship Management (CRM) Outsourcing Market Share by Country (2015-2020)
Table 54. Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 55. Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Share by Type (2015-2020)
Table 56. Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 57. Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Share by Application (2015-2020)
Table 58. Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 59. Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Share by Country (2015-2020)
Table 60. IBM Company Details
Table 61. IBM Business Overview
Table 62. IBM Product
Table 63. IBM Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020) (US$ Million)
Table 64. IBM Recent Development
Table 65. Accenture Company Details
Table 66. Accenture Business Overview
Table 67. Accenture Product
Table 68. Accenture Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020) (US$ Million)
Table 69. Accenture Recent Development
Table 70. Cognizant Company Details
Table 71. Cognizant Business Overview
Table 72. Cognizant Product
Table 73. Cognizant Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020) (US$ Million)
Table 74. Cognizant Recent Development
Table 75. Infosys Company Details
Table 76. Infosys Business Overview
Table 77. Infosys Product
Table 78. Infosys Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020) (US$ Million)
Table 79. Infosys Recent Development
Table 80. HCL Technologies Company Details
Table 81. HCL Technologies Business Overview
Table 82. HCL Technologies Product
Table 83. HCL Technologies Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020) (US$ Million)
Table 84. HCL Technologies Recent Development
Table 85. Research Programs/Design for This Report
Table 86. Key Data Information from Secondary Sources
Table 87. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Relationship Management (CRM) Outsourcing Market Share by Type: 2020 VS 2026
Figure 2. Communications Management Features
Figure 3. Multi-Channel Customer Engagement Features
Figure 4. Analytic Solutions Features
Figure 5. Others Features
Figure 6. Global Customer Relationship Management (CRM) Outsourcing Market Share by Application: 2020 VS 2026
Figure 7. Retail Case Studies
Figure 8. BFSI Case Studies
Figure 9. Telecom & IT Case Studies
Figure 10. Healthcare Case Studies
Figure 11. Others Case Studies
Figure 12. Customer Relationship Management (CRM) Outsourcing Report Years Considered
Figure 13. Global Customer Relationship Management (CRM) Outsourcing Market Size (US$ Million), YoY Growth 2015-2026
Figure 14. Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions: 2020 VS 2026
Figure 15. Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions (2021-2026)
Figure 16. Global Customer Relationship Management (CRM) Outsourcing Market Share by Players in 2019
Figure 17. Global Top Customer Relationship Management (CRM) Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) Outsourcing as of 2019
Figure 18. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) Outsourcing Revenue in 2019
Figure 19. North America Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 20. United States Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 21. Canada Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 22. Europe Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. Germany Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. France Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. U.K. Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. Italy Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. Russia Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Nordic Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. Rest of Europe Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. Asia-Pacific Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. China Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Japan Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. South Korea Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. India Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. Australia Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. Rest of Asia-Pacific Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. Latin America Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Mexico Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. Brazil Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. Turkey Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. Saudi Arabia Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. UAE Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 45. Rest of Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 46. IBM Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
Figure 47. Accenture Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
Figure 48. Cognizant Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
Figure 49. Infosys Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
Figure 50. HCL Technologies Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
Figure 51. Bottom-up and Top-down Approaches for This Report
Figure 52. Data Triangulation
Figure 53. Key Executives Interviewed
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