Global and China Service Quality Management Market Size, Status and Forecast 2020-2026

Global and China Service Quality Management Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Service Quality Management Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 Enterprise Feedback Management (EFM)
1.2.3 Web analytics
1.2.4 Text analytics
1.2.5 Speech analytics
1.2.6 Others
1.3 Market by Application
1.3.1 Global Service Quality Management Market Share by Application: 2020 VS 2026
1.3.2 Company Website
1.3.3 Branch/Store
1.3.4 Web
1.3.5 Call Center
1.3.6 Mobile
1.3.7 Social Media
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Service Quality Management Market Perspective (2015-2026)
2.2 Global Service Quality Management Growth Trends by Regions
2.2.1 Service Quality Management Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Service Quality Management Historic Market Share by Regions (2015-2020)
2.2.3 Service Quality Management Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Service Quality Management Players by Market Size
3.1.1 Global Top Service Quality Management Players by Revenue (2015-2020)
3.1.2 Global Service Quality Management Revenue Market Share by Players (2015-2020)
3.2 Global Service Quality Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Service Quality Management Revenue
3.4 Global Service Quality Management Market Concentration Ratio
3.4.1 Global Service Quality Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Service Quality Management Revenue in 2019
3.5 Key Players Service Quality Management Area Served
3.6 Key Players Service Quality Management Product Solution and Service
3.7 Date of Enter into Service Quality Management Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Service Quality Management Breakdown Data by Type (2015-2026)
4.1 Global Service Quality Management Historic Market Size by Type (2015-2020)
4.2 Global Service Quality Management Forecasted Market Size by Type (2021-2026)
5 Service Quality Management Breakdown Data by Application (2015-2026)
5.1 Global Service Quality Management Historic Market Size by Application (2015-2020)
5.2 Global Service Quality Management Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Service Quality Management Market Size (2015-2026)
6.2 North America Service Quality Management Market Size by Type (2015-2020)
6.3 North America Service Quality Management Market Size by Application (2015-2020)
6.4 North America Service Quality Management Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe Service Quality Management Market Size (2015-2026)
7.2 Europe Service Quality Management Market Size by Type (2015-2020)
7.3 Europe Service Quality Management Market Size by Application (2015-2020)
7.4 Europe Service Quality Management Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China Service Quality Management Market Size (2015-2026)
8.2 China Service Quality Management Market Size by Type (2015-2020)
8.3 China Service Quality Management Market Size by Application (2015-2020)
8.4 China Service Quality Management Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan Service Quality Management Market Size (2015-2026)
9.2 Japan Service Quality Management Market Size by Type (2015-2020)
9.3 Japan Service Quality Management Market Size by Application (2015-2020)
9.4 Japan Service Quality Management Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia Service Quality Management Market Size (2015-2026)
10.2 Southeast Asia Service Quality Management Market Size by Type (2015-2020)
10.3 Southeast Asia Service Quality Management Market Size by Application (2015-2020)
10.4 Southeast Asia Service Quality Management Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 Adobe Systems
11.1.1 Adobe Systems Company Details
11.1.2 Adobe Systems Business Overview
11.1.3 Adobe Systems Service Quality Management Introduction
11.1.4 Adobe Systems Revenue in Service Quality Management Business (2015-2020))
11.1.5 Adobe Systems Recent Development
11.2 Amdocs
11.2.1 Amdocs Company Details
11.2.2 Amdocs Business Overview
11.2.3 Amdocs Service Quality Management Introduction
11.2.4 Amdocs Revenue in Service Quality Management Business (2015-2020)
11.2.5 Amdocs Recent Development
11.3 Alcate-Lucent
11.3.1 Alcate-Lucent Company Details
11.3.2 Alcate-Lucent Business Overview
11.3.3 Alcate-Lucent Service Quality Management Introduction
11.3.4 Alcate-Lucent Revenue in Service Quality Management Business (2015-2020)
11.3.5 Alcate-Lucent Recent Development
11.4 Cisco
11.4.1 Cisco Company Details
11.4.2 Cisco Business Overview
11.4.3 Cisco Service Quality Management Introduction
11.4.4 Cisco Revenue in Service Quality Management Business (2015-2020)
11.4.5 Cisco Recent Development
11.5 Egain Corporation
11.5.1 Egain Corporation Company Details
11.5.2 Egain Corporation Business Overview
11.5.3 Egain Corporation Service Quality Management Introduction
11.5.4 Egain Corporation Revenue in Service Quality Management Business (2015-2020)
11.5.5 Egain Corporation Recent Development
11.6 Ericsson
11.6.1 Ericsson Company Details
11.6.2 Ericsson Business Overview
11.6.3 Ericsson Service Quality Management Introduction
11.6.4 Ericsson Revenue in Service Quality Management Business (2015-2020)
11.6.5 Ericsson Recent Development
11.7 Hp
11.7.1 Hp Company Details
11.7.2 Hp Business Overview
11.7.3 Hp Service Quality Management Introduction
11.7.4 Hp Revenue in Service Quality Management Business (2015-2020)
11.7.5 Hp Recent Development
11.8 Ibm
11.8.1 Ibm Company Details
11.8.2 Ibm Business Overview
11.8.3 Ibm Service Quality Management Introduction
11.8.4 Ibm Revenue in Service Quality Management Business (2015-2020)
11.8.5 Ibm Recent Development
11.9 Oracle
11.9.1 Oracle Company Details
11.9.2 Oracle Business Overview
11.9.3 Oracle Service Quality Management Introduction
11.9.4 Oracle Revenue in Service Quality Management Business (2015-2020)
11.9.5 Oracle Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Service Quality Management Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of Enterprise Feedback Management (EFM)
Table 4. Key Players of Web analytics
Table 5. Key Players of Text analytics
Table 6. Key Players of Speech analytics
Table 7. Key Players of Others
Table 8. Global Service Quality Management Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 9. Global Service Quality Management Market Size by Regions (US$ Million): 2020 VS 2026
Table 10. Global Service Quality Management Market Size by Regions (2015-2020) (US$ Million)
Table 11. Global Service Quality Management Market Share by Regions (2015-2020)
Table 12. Global Service Quality Management Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 13. Global Service Quality Management Market Share by Regions (2021-2026)
Table 14. Service Quality Management Market Market Trends
Table 15. Service Quality Management Market Drivers
Table 16. Service Quality Management Market Challenges
Table 17. Service Quality Management Market Restraints
Table 18. Global Service Quality Management Revenue by Players (2015-2020) (US$ Million)
Table 19. Global Service Quality Management Market Share by Players (2015-2020)
Table 20. Global Top Service Quality Management Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Quality Management as of 2019)
Table 21. Global Service Quality Management by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Service Quality Management Product Solution and Service
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global Service Quality Management Market Size by Type (2015-2020) (US$ Million)
Table 26. Global Service Quality Management Market Size Share by Type (2015-2020)
Table 27. Global Service Quality Management Revenue Market Share by Type (2021-2026)
Table 28. Global Service Quality Management Market Size Share by Application (2015-2020)
Table 29. Global Service Quality Management Market Size by Application (2015-2020) (US$ Million)
Table 30. Global Service Quality Management Market Size Share by Application (2021-2026)
Table 31. North America Service Quality Management Market Size by Type (2015-2020) (US$ Million)
Table 32. North America Service Quality Management Market Share by Type (2015-2020)
Table 33. North America Service Quality Management Market Size by Application (2015-2020) (US$ Million)
Table 34. North America Service Quality Management Market Share by Application (2015-2020)
Table 35. North America Service Quality Management Market Size by Country (US$ Million) (2015-2020)
Table 36. North America Service Quality Management Market Share by Country (2015-2020)
Table 37. Europe Service Quality Management Market Size by Type (2015-2020) (US$ Million)
Table 38. Europe Service Quality Management Market Share by Type (2015-2020)
Table 39. Europe Service Quality Management Market Size by Application (2015-2020) (US$ Million)
Table 40. Europe Service Quality Management Market Share by Application (2015-2020)
Table 41. Europe Service Quality Management Market Size by Country (US$ Million) (2015-2020)
Table 42. Europe Service Quality Management Market Share by Country (2015-2020)
Table 43. China Service Quality Management Market Size by Type (2015-2020) (US$ Million)
Table 44. China Service Quality Management Market Share by Type (2015-2020)
Table 45. China Service Quality Management Market Size by Application (2015-2020) (US$ Million)
Table 46. China Service Quality Management Market Share by Application (2015-2020)
Table 47. China Service Quality Management Market Size by Region (US$ Million) (2015-2020)
Table 48. China Service Quality Management Market Share by Region (2015-2020)
Table 49. Japan Service Quality Management Market Size by Type (2015-2020) (US$ Million)
Table 50. Japan Service Quality Management Market Share by Type (2015-2020)
Table 51. Japan Service Quality Management Market Size by Application (2015-2020) (US$ Million)
Table 52. Japan Service Quality Management Market Share by Application (2015-2020)
Table 53. Japan Service Quality Management Market Size by Country (US$ Million) (2015-2020)
Table 54. Japan Service Quality Management Market Share by Country (2015-2020)
Table 55. Southeast Asia Service Quality Management Market Size by Type (2015-2020) (US$ Million)
Table 56. Southeast Asia Service Quality Management Market Share by Type (2015-2020)
Table 57. Southeast Asia Service Quality Management Market Size by Application (2015-2020) (US$ Million)
Table 58. Southeast Asia Service Quality Management Market Share by Application (2015-2020)
Table 59. Southeast Asia Service Quality Management Market Size by Country (US$ Million) (2015-2020)
Table 60. Southeast Asia Service Quality Management Market Share by Country (2015-2020)
Table 61. Adobe Systems Company Details
Table 62. Adobe Systems Business Overview
Table 63. Adobe Systems Product
Table 64. Adobe Systems Revenue in Service Quality Management Business (2015-2020) (US$ Million)
Table 65. Adobe Systems Recent Development
Table 66. Amdocs Company Details
Table 67. Amdocs Business Overview
Table 68. Amdocs Product
Table 69. Amdocs Revenue in Service Quality Management Business (2015-2020) (US$ Million)
Table 70. Amdocs Recent Development
Table 71. Alcate-Lucent Company Details
Table 72. Alcate-Lucent Business Overview
Table 73. Alcate-Lucent Product
Table 74. Alcate-Lucent Revenue in Service Quality Management Business (2015-2020) (US$ Million)
Table 75. Alcate-Lucent Recent Development
Table 76. Cisco Company Details
Table 77. Cisco Business Overview
Table 78. Cisco Product
Table 79. Cisco Revenue in Service Quality Management Business (2015-2020) (US$ Million)
Table 80. Cisco Recent Development
Table 81. Egain Corporation Company Details
Table 82. Egain Corporation Business Overview
Table 83. Egain Corporation Product
Table 84. Egain Corporation Revenue in Service Quality Management Business (2015-2020) (US$ Million)
Table 85. Egain Corporation Recent Development
Table 86. Ericsson Company Details
Table 87. Ericsson Business Overview
Table 88. Ericsson Product
Table 89. Ericsson Revenue in Service Quality Management Business (2015-2020) (US$ Million)
Table 90. Ericsson Recent Development
Table 91. Hp Company Details
Table 92. Hp Business Overview
Table 93. Hp Product
Table 94. Hp Revenue in Service Quality Management Business (2015-2020) (US$ Million)
Table 95. Hp Recent Development
Table 96. Ibm Business Overview
Table 97. Ibm Product
Table 98. Ibm Company Details
Table 99. Ibm Revenue in Service Quality Management Business (2015-2020) (US$ Million)
Table 100. Ibm Recent Development
Table 101. Oracle Company Details
Table 102. Oracle Business Overview
Table 103. Oracle Product
Table 104. Oracle Revenue in Service Quality Management Business (2015-2020) (US$ Million)
Table 105. Oracle Recent Development
Table 106. Research Programs/Design for This Report
Table 107. Key Data Information from Secondary Sources
Table 108. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Service Quality Management Market Share by Type: 2020 VS 2026
Figure 2. Enterprise Feedback Management (EFM) Features
Figure 3. Web analytics Features
Figure 4. Text analytics Features
Figure 5. Speech analytics Features
Figure 6. Others Features
Figure 7. Global Service Quality Management Market Share by Application: 2020 VS 2026
Figure 8. Company Website Case Studies
Figure 9. Branch/Store Case Studies
Figure 10. Web Case Studies
Figure 11. Call Center Case Studies
Figure 12. Mobile Case Studies
Figure 13. Social Media Case Studies
Figure 14. Service Quality Management Report Years Considered
Figure 15. Global Service Quality Management Market Size (US$ Million), YoY Growth 2015-2026
Figure 16. Global Service Quality Management Market Share by Regions: 2020 VS 2026
Figure 17. Global Service Quality Management Market Share by Regions (2021-2026)
Figure 18. Global Service Quality Management Market Share by Players in 2019
Figure 19. Global Top Service Quality Management Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Quality Management as of 2019
Figure 20. The Top 10 and 5 Players Market Share by Service Quality Management Revenue in 2019
Figure 21. North America Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 22. United States Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. Canada Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. Europe Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. Germany Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. France Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. U.K. Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Italy Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. Russia Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. Nordic Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. Rest of Europe Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Asia-Pacific Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. China Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. Japan Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. South Korea Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. Southeast Asia Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. India Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. Australia Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Rest of Asia-Pacific Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. Latin America Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Mexico Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. Brazil Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. Middle East & Africa Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. Turkey Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 45. Saudi Arabia Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 46. UAE Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 47. Rest of Middle East & Africa Service Quality Management Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 48. Adobe Systems Revenue Growth Rate in Service Quality Management Business (2015-2020)
Figure 49. Amdocs Revenue Growth Rate in Service Quality Management Business (2015-2020)
Figure 50. Alcate-Lucent Revenue Growth Rate in Service Quality Management Business (2015-2020)
Figure 51. Cisco Revenue Growth Rate in Service Quality Management Business (2015-2020)
Figure 52. Egain Corporation Revenue Growth Rate in Service Quality Management Business (2015-2020)
Figure 53. Ericsson Revenue Growth Rate in Service Quality Management Business (2015-2020)
Figure 54. Hp Revenue Growth Rate in Service Quality Management Business (2015-2020)
Figure 55. Ibm Revenue Growth Rate in Service Quality Management Business (2015-2020)
Figure 56. Oracle Revenue Growth Rate in Service Quality Management Business (2015-2020)
Figure 57. Bottom-up and Top-down Approaches for This Report
Figure 58. Data Triangulation
Figure 59. Key Executives Interviewed

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