Global and China Contact Center Outsourcing Market Size, Status and Forecast 2020-2026
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 Email Support
1.2.3 Chat Support
1.2.4 Voice Over IP (VoIP)
1.2.5 Website Support
1.2.6 Others
1.3 Market by Application
1.3.1 Global Contact Center Outsourcing Market Share by Application: 2020 VS 2026
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Manufacturing
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Outsourcing Market Perspective (2015-2026)
2.2 Global Contact Center Outsourcing Growth Trends by Regions
2.2.1 Contact Center Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Contact Center Outsourcing Historic Market Share by Regions (2015-2020)
2.2.3 Contact Center Outsourcing Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Outsourcing Players by Market Size
3.1.1 Global Top Contact Center Outsourcing Players by Revenue (2015-2020)
3.1.2 Global Contact Center Outsourcing Revenue Market Share by Players (2015-2020)
3.2 Global Contact Center Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Contact Center Outsourcing Revenue
3.4 Global Contact Center Outsourcing Market Concentration Ratio
3.4.1 Global Contact Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Outsourcing Revenue in 2019
3.5 Key Players Contact Center Outsourcing Area Served
3.6 Key Players Contact Center Outsourcing Product Solution and Service
3.7 Date of Enter into Contact Center Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Outsourcing Breakdown Data by Type (2015-2026)
4.1 Global Contact Center Outsourcing Historic Market Size by Type (2015-2020)
4.2 Global Contact Center Outsourcing Forecasted Market Size by Type (2021-2026)
5 Contact Center Outsourcing Breakdown Data by Application (2015-2026)
5.1 Global Contact Center Outsourcing Historic Market Size by Application (2015-2020)
5.2 Global Contact Center Outsourcing Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Contact Center Outsourcing Market Size (2015-2026)
6.2 North America Contact Center Outsourcing Market Size by Type (2015-2020)
6.3 North America Contact Center Outsourcing Market Size by Application (2015-2020)
6.4 North America Contact Center Outsourcing Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe Contact Center Outsourcing Market Size (2015-2026)
7.2 Europe Contact Center Outsourcing Market Size by Type (2015-2020)
7.3 Europe Contact Center Outsourcing Market Size by Application (2015-2020)
7.4 Europe Contact Center Outsourcing Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China Contact Center Outsourcing Market Size (2015-2026)
8.2 China Contact Center Outsourcing Market Size by Type (2015-2020)
8.3 China Contact Center Outsourcing Market Size by Application (2015-2020)
8.4 China Contact Center Outsourcing Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan Contact Center Outsourcing Market Size (2015-2026)
9.2 Japan Contact Center Outsourcing Market Size by Type (2015-2020)
9.3 Japan Contact Center Outsourcing Market Size by Application (2015-2020)
9.4 Japan Contact Center Outsourcing Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia Contact Center Outsourcing Market Size (2015-2026)
10.2 Southeast Asia Contact Center Outsourcing Market Size by Type (2015-2020)
10.3 Southeast Asia Contact Center Outsourcing Market Size by Application (2015-2020)
10.4 Southeast Asia Contact Center Outsourcing Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 IBM
11.1.1 IBM Company Details
11.1.2 IBM Business Overview
11.1.3 IBM Contact Center Outsourcing Introduction
11.1.4 IBM Revenue in Contact Center Outsourcing Business (2015-2020))
11.1.5 IBM Recent Development
11.2 HP
11.2.1 HP Company Details
11.2.2 HP Business Overview
11.2.3 HP Contact Center Outsourcing Introduction
11.2.4 HP Revenue in Contact Center Outsourcing Business (2015-2020)
11.2.5 HP Recent Development
11.3 Sitel
11.3.1 Sitel Company Details
11.3.2 Sitel Business Overview
11.3.3 Sitel Contact Center Outsourcing Introduction
11.3.4 Sitel Revenue in Contact Center Outsourcing Business (2015-2020)
11.3.5 Sitel Recent Development
11.4 Teleperformance
11.4.1 Teleperformance Company Details
11.4.2 Teleperformance Business Overview
11.4.3 Teleperformance Contact Center Outsourcing Introduction
11.4.4 Teleperformance Revenue in Contact Center Outsourcing Business (2015-2020)
11.4.5 Teleperformance Recent Development
11.5 Xerox Corporation
11.5.1 Xerox Corporation Company Details
11.5.2 Xerox Corporation Business Overview
11.5.3 Xerox Corporation Contact Center Outsourcing Introduction
11.5.4 Xerox Corporation Revenue in Contact Center Outsourcing Business (2015-2020)
11.5.5 Xerox Corporation Recent Development
11.6 CGS Inc
11.6.1 CGS Inc Company Details
11.6.2 CGS Inc Business Overview
11.6.3 CGS Inc Contact Center Outsourcing Introduction
11.6.4 CGS Inc Revenue in Contact Center Outsourcing Business (2015-2020)
11.6.5 CGS Inc Recent Development
11.7 HGS
11.7.1 HGS Company Details
11.7.2 HGS Business Overview
11.7.3 HGS Contact Center Outsourcing Introduction
11.7.4 HGS Revenue in Contact Center Outsourcing Business (2015-2020)
11.7.5 HGS Recent Development
11.8 Datamark, Inc
11.8.1 Datamark, Inc Company Details
11.8.2 Datamark, Inc Business Overview
11.8.3 Datamark, Inc Contact Center Outsourcing Introduction
11.8.4 Datamark, Inc Revenue in Contact Center Outsourcing Business (2015-2020)
11.8.5 Datamark, Inc Recent Development
11.9 Infinit Contact
11.9.1 Infinit Contact Company Details
11.9.2 Infinit Contact Business Overview
11.9.3 Infinit Contact Contact Center Outsourcing Introduction
11.9.4 Infinit Contact Revenue in Contact Center Outsourcing Business (2015-2020)
11.9.5 Infinit Contact Recent Development
11.10 Five9
11.10.1 Five9 Company Details
11.10.2 Five9 Business Overview
11.10.3 Five9 Contact Center Outsourcing Introduction
11.10.4 Five9 Revenue in Contact Center Outsourcing Business (2015-2020)
11.10.5 Five9 Recent Development
11.11 VADS
10.11.1 VADS Company Details
10.11.2 VADS Business Overview
10.11.3 VADS Contact Center Outsourcing Introduction
10.11.4 VADS Revenue in Contact Center Outsourcing Business (2015-2020)
10.11.5 VADS Recent Development
11.12 Alorica
10.12.1 Alorica Company Details
10.12.2 Alorica Business Overview
10.12.3 Alorica Contact Center Outsourcing Introduction
10.12.4 Alorica Revenue in Contact Center Outsourcing Business (2015-2020)
10.12.5 Alorica Recent Development
11.13 Invensis
10.13.1 Invensis Company Details
10.13.2 Invensis Business Overview
10.13.3 Invensis Contact Center Outsourcing Introduction
10.13.4 Invensis Revenue in Contact Center Outsourcing Business (2015-2020)
10.13.5 Invensis Recent Development
11.14 Transcosmos
10.14.1 Transcosmos Company Details
10.14.2 Transcosmos Business Overview
10.14.3 Transcosmos Contact Center Outsourcing Introduction
10.14.4 Transcosmos Revenue in Contact Center Outsourcing Business (2015-2020)
10.14.5 Transcosmos Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesTable 1. Global Contact Center Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of Email Support
Table 4. Key Players of Chat Support
Table 5. Key Players of Voice Over IP (VoIP)
Table 6. Key Players of Website Support
Table 7. Key Players of Others
Table 8. Global Contact Center Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 9. Global Contact Center Outsourcing Market Size by Regions (US$ Million): 2020 VS 2026
Table 10. Global Contact Center Outsourcing Market Size by Regions (2015-2020) (US$ Million)
Table 11. Global Contact Center Outsourcing Market Share by Regions (2015-2020)
Table 12. Global Contact Center Outsourcing Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 13. Global Contact Center Outsourcing Market Share by Regions (2021-2026)
Table 14. Contact Center Outsourcing Market Market Trends
Table 15. Contact Center Outsourcing Market Drivers
Table 16. Contact Center Outsourcing Market Challenges
Table 17. Contact Center Outsourcing Market Restraints
Table 18. Global Contact Center Outsourcing Revenue by Players (2015-2020) (US$ Million)
Table 19. Global Contact Center Outsourcing Market Share by Players (2015-2020)
Table 20. Global Top Contact Center Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Outsourcing as of 2019)
Table 21. Global Contact Center Outsourcing by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Contact Center Outsourcing Product Solution and Service
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global Contact Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 26. Global Contact Center Outsourcing Market Size Share by Type (2015-2020)
Table 27. Global Contact Center Outsourcing Revenue Market Share by Type (2021-2026)
Table 28. Global Contact Center Outsourcing Market Size Share by Application (2015-2020)
Table 29. Global Contact Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 30. Global Contact Center Outsourcing Market Size Share by Application (2021-2026)
Table 31. North America Contact Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 32. North America Contact Center Outsourcing Market Share by Type (2015-2020)
Table 33. North America Contact Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 34. North America Contact Center Outsourcing Market Share by Application (2015-2020)
Table 35. North America Contact Center Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 36. North America Contact Center Outsourcing Market Share by Country (2015-2020)
Table 37. Europe Contact Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 38. Europe Contact Center Outsourcing Market Share by Type (2015-2020)
Table 39. Europe Contact Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 40. Europe Contact Center Outsourcing Market Share by Application (2015-2020)
Table 41. Europe Contact Center Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 42. Europe Contact Center Outsourcing Market Share by Country (2015-2020)
Table 43. China Contact Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 44. China Contact Center Outsourcing Market Share by Type (2015-2020)
Table 45. China Contact Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 46. China Contact Center Outsourcing Market Share by Application (2015-2020)
Table 47. China Contact Center Outsourcing Market Size by Region (US$ Million) (2015-2020)
Table 48. China Contact Center Outsourcing Market Share by Region (2015-2020)
Table 49. Japan Contact Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 50. Japan Contact Center Outsourcing Market Share by Type (2015-2020)
Table 51. Japan Contact Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 52. Japan Contact Center Outsourcing Market Share by Application (2015-2020)
Table 53. Japan Contact Center Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 54. Japan Contact Center Outsourcing Market Share by Country (2015-2020)
Table 55. Southeast Asia Contact Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 56. Southeast Asia Contact Center Outsourcing Market Share by Type (2015-2020)
Table 57. Southeast Asia Contact Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 58. Southeast Asia Contact Center Outsourcing Market Share by Application (2015-2020)
Table 59. Southeast Asia Contact Center Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 60. Southeast Asia Contact Center Outsourcing Market Share by Country (2015-2020)
Table 61. IBM Company Details
Table 62. IBM Business Overview
Table 63. IBM Product
Table 64. IBM Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 65. IBM Recent Development
Table 66. HP Company Details
Table 67. HP Business Overview
Table 68. HP Product
Table 69. HP Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 70. HP Recent Development
Table 71. Sitel Company Details
Table 72. Sitel Business Overview
Table 73. Sitel Product
Table 74. Sitel Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 75. Sitel Recent Development
Table 76. Teleperformance Company Details
Table 77. Teleperformance Business Overview
Table 78. Teleperformance Product
Table 79. Teleperformance Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 80. Teleperformance Recent Development
Table 81. Xerox Corporation Company Details
Table 82. Xerox Corporation Business Overview
Table 83. Xerox Corporation Product
Table 84. Xerox Corporation Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 85. Xerox Corporation Recent Development
Table 86. CGS Inc Company Details
Table 87. CGS Inc Business Overview
Table 88. CGS Inc Product
Table 89. CGS Inc Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 90. CGS Inc Recent Development
Table 91. HGS Company Details
Table 92. HGS Business Overview
Table 93. HGS Product
Table 94. HGS Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 95. HGS Recent Development
Table 96. Datamark, Inc Business Overview
Table 97. Datamark, Inc Product
Table 98. Datamark, Inc Company Details
Table 99. Datamark, Inc Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 100. Datamark, Inc Recent Development
Table 101. Infinit Contact Company Details
Table 102. Infinit Contact Business Overview
Table 103. Infinit Contact Product
Table 104. Infinit Contact Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 105. Infinit Contact Recent Development
Table 106. Five9 Company Details
Table 107. Five9 Business Overview
Table 108. Five9 Product
Table 109. Five9 Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 110. Five9 Recent Development
Table 111. VADS Company Details
Table 112. VADS Business Overview
Table 113. VADS Product
Table 114. VADS Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 115. VADS Recent Development
Table 116. Alorica Company Details
Table 117. Alorica Business Overview
Table 118. Alorica Product
Table 119. Alorica Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 120. Alorica Recent Development
Table 121. Invensis Company Details
Table 122. Invensis Business Overview
Table 123. Invensis Product
Table 124. Invensis Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 125. Invensis Recent Development
Table 126. Transcosmos Company Details
Table 127. Transcosmos Business Overview
Table 128. Transcosmos Product
Table 129. Transcosmos Revenue in Contact Center Outsourcing Business (2015-2020) (US$ Million)
Table 130. Transcosmos Recent Development
Table 131. Research Programs/Design for This Report
Table 132. Key Data Information from Secondary Sources
Table 133. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Contact Center Outsourcing Market Share by Type: 2020 VS 2026
Figure 2. Email Support Features
Figure 3. Chat Support Features
Figure 4. Voice Over IP (VoIP) Features
Figure 5. Website Support Features
Figure 6. Others Features
Figure 7. Global Contact Center Outsourcing Market Share by Application: 2020 VS 2026
Figure 8. BFSI Case Studies
Figure 9. Retail Case Studies
Figure 10. Government Case Studies
Figure 11. IT & Telecommunication Case Studies
Figure 12. Defense Aerospace & Intelligence Case Studies
Figure 13. Manufacturing Case Studies
Figure 14. Others Case Studies
Figure 15. Contact Center Outsourcing Report Years Considered
Figure 16. Global Contact Center Outsourcing Market Size (US$ Million), YoY Growth 2015-2026
Figure 17. Global Contact Center Outsourcing Market Share by Regions: 2020 VS 2026
Figure 18. Global Contact Center Outsourcing Market Share by Regions (2021-2026)
Figure 19. Global Contact Center Outsourcing Market Share by Players in 2019
Figure 20. Global Top Contact Center Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Outsourcing as of 2019
Figure 21. The Top 10 and 5 Players Market Share by Contact Center Outsourcing Revenue in 2019
Figure 22. North America Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. United States Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. Canada Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. Europe Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. Germany Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. France Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. U.K. Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. Italy Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. Russia Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. Nordic Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Rest of Europe Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. Asia-Pacific Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. China Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. Japan Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. South Korea Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. Southeast Asia Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. India Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Australia Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. Rest of Asia-Pacific Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Latin America Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. Mexico Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. Brazil Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. Middle East & Africa Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 45. Turkey Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 46. Saudi Arabia Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 47. UAE Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 48. Rest of Middle East & Africa Contact Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 49. IBM Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 50. HP Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 51. Sitel Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 52. Teleperformance Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 53. Xerox Corporation Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 54. CGS Inc Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 55. HGS Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 56. Datamark, Inc Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 57. Infinit Contact Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 58. Five9 Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 59. VADS Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 60. Alorica Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 61. Invensis Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 62. Transcosmos Revenue Growth Rate in Contact Center Outsourcing Business (2015-2020)
Figure 63. Bottom-up and Top-down Approaches for This Report
Figure 64. Data Triangulation
Figure 65. Key Executives Interviewed