Global and China BPO Market Size, Status and Forecast 2020-2026

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Date: 30-Sep-2020
No. of pages: 95
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Global BPO Scope and Market Size

BPO market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global BPO market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

Market segment by Type, the product can be split into

- Finance & Accounting

- Customer Services

- HR Outsourcing

- KPO

- Procurement Outsourcing

Market segment by Application, split into

- Manufacturing

- Telecommunications & Technology

- Banking

- Insurance & Finance Services

- Retail

- Others

Based on regional and country-level analysis, the BPO market has been segmented as follows:

- North America

- - United States

- - Canada

- Europe

- - Germany

- - France

- - U.K.

- - Italy

- - Russia

- - Nordic

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia-Pacific

- Latin America

- - Mexico

- - Brazil

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of Middle East & Africa

In the competitive analysis section of the report, leading as well as prominent players of the global BPO market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.

The key players covered in this study

- Accenture

- Capgemini

- Genpact

- IBM

- Tata Consultancy Services

- 3i Infotech

- ...

Global and China BPO Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global BPO Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 Finance & Accounting
1.2.3 Customer Services
1.2.4 HR Outsourcing
1.2.5 KPO
1.2.6 Procurement Outsourcing
1.3 Market by Application
1.3.1 Global BPO Market Share by Application: 2020 VS 2026
1.3.2 Manufacturing
1.3.3 Telecommunications & Technology
1.3.4 Banking
1.3.5 Insurance & Finance Services
1.3.6 Retail
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global BPO Market Perspective (2015-2026)
2.2 Global BPO Growth Trends by Regions
2.2.1 BPO Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 BPO Historic Market Share by Regions (2015-2020)
2.2.3 BPO Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top BPO Players by Market Size
3.1.1 Global Top BPO Players by Revenue (2015-2020)
3.1.2 Global BPO Revenue Market Share by Players (2015-2020)
3.2 Global BPO Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by BPO Revenue
3.4 Global BPO Market Concentration Ratio
3.4.1 Global BPO Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by BPO Revenue in 2019
3.5 Key Players BPO Area Served
3.6 Key Players BPO Product Solution and Service
3.7 Date of Enter into BPO Market
3.8 Mergers & Acquisitions, Expansion Plans
4 BPO Breakdown Data by Type (2015-2026)
4.1 Global BPO Historic Market Size by Type (2015-2020)
4.2 Global BPO Forecasted Market Size by Type (2021-2026)
5 BPO Breakdown Data by Application (2015-2026)
5.1 Global BPO Historic Market Size by Application (2015-2020)
5.2 Global BPO Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America BPO Market Size (2015-2026)
6.2 North America BPO Market Size by Type (2015-2020)
6.3 North America BPO Market Size by Application (2015-2020)
6.4 North America BPO Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe BPO Market Size (2015-2026)
7.2 Europe BPO Market Size by Type (2015-2020)
7.3 Europe BPO Market Size by Application (2015-2020)
7.4 Europe BPO Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China BPO Market Size (2015-2026)
8.2 China BPO Market Size by Type (2015-2020)
8.3 China BPO Market Size by Application (2015-2020)
8.4 China BPO Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan BPO Market Size (2015-2026)
9.2 Japan BPO Market Size by Type (2015-2020)
9.3 Japan BPO Market Size by Application (2015-2020)
9.4 Japan BPO Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia BPO Market Size (2015-2026)
10.2 Southeast Asia BPO Market Size by Type (2015-2020)
10.3 Southeast Asia BPO Market Size by Application (2015-2020)
10.4 Southeast Asia BPO Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 Accenture
11.1.1 Accenture Company Details
11.1.2 Accenture Business Overview
11.1.3 Accenture BPO Introduction
11.1.4 Accenture Revenue in BPO Business (2015-2020))
11.1.5 Accenture Recent Development
11.2 Capgemini
11.2.1 Capgemini Company Details
11.2.2 Capgemini Business Overview
11.2.3 Capgemini BPO Introduction
11.2.4 Capgemini Revenue in BPO Business (2015-2020)
11.2.5 Capgemini Recent Development
11.3 Genpact
11.3.1 Genpact Company Details
11.3.2 Genpact Business Overview
11.3.3 Genpact BPO Introduction
11.3.4 Genpact Revenue in BPO Business (2015-2020)
11.3.5 Genpact Recent Development
11.4 IBM
11.4.1 IBM Company Details
11.4.2 IBM Business Overview
11.4.3 IBM BPO Introduction
11.4.4 IBM Revenue in BPO Business (2015-2020)
11.4.5 IBM Recent Development
11.5 Tata Consultancy Services
11.5.1 Tata Consultancy Services Company Details
11.5.2 Tata Consultancy Services Business Overview
11.5.3 Tata Consultancy Services BPO Introduction
11.5.4 Tata Consultancy Services Revenue in BPO Business (2015-2020)
11.5.5 Tata Consultancy Services Recent Development
11.6 3i Infotech
11.6.1 3i Infotech Company Details
11.6.2 3i Infotech Business Overview
11.6.3 3i Infotech BPO Introduction
11.6.4 3i Infotech Revenue in BPO Business (2015-2020)
11.6.5 3i Infotech Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global BPO Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of Finance & Accounting
Table 4. Key Players of Customer Services
Table 5. Key Players of HR Outsourcing
Table 6. Key Players of KPO
Table 7. Key Players of Procurement Outsourcing
Table 8. Global BPO Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 9. Global BPO Market Size by Regions (US$ Million): 2020 VS 2026
Table 10. Global BPO Market Size by Regions (2015-2020) (US$ Million)
Table 11. Global BPO Market Share by Regions (2015-2020)
Table 12. Global BPO Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 13. Global BPO Market Share by Regions (2021-2026)
Table 14. BPO Market Market Trends
Table 15. BPO Market Drivers
Table 16. BPO Market Challenges
Table 17. BPO Market Restraints
Table 18. Global BPO Revenue by Players (2015-2020) (US$ Million)
Table 19. Global BPO Market Share by Players (2015-2020)
Table 20. Global Top BPO Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in BPO as of 2019)
Table 21. Global BPO by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players BPO Product Solution and Service
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global BPO Market Size by Type (2015-2020) (US$ Million)
Table 26. Global BPO Market Size Share by Type (2015-2020)
Table 27. Global BPO Revenue Market Share by Type (2021-2026)
Table 28. Global BPO Market Size Share by Application (2015-2020)
Table 29. Global BPO Market Size by Application (2015-2020) (US$ Million)
Table 30. Global BPO Market Size Share by Application (2021-2026)
Table 31. North America BPO Market Size by Type (2015-2020) (US$ Million)
Table 32. North America BPO Market Share by Type (2015-2020)
Table 33. North America BPO Market Size by Application (2015-2020) (US$ Million)
Table 34. North America BPO Market Share by Application (2015-2020)
Table 35. North America BPO Market Size by Country (US$ Million) (2015-2020)
Table 36. North America BPO Market Share by Country (2015-2020)
Table 37. Europe BPO Market Size by Type (2015-2020) (US$ Million)
Table 38. Europe BPO Market Share by Type (2015-2020)
Table 39. Europe BPO Market Size by Application (2015-2020) (US$ Million)
Table 40. Europe BPO Market Share by Application (2015-2020)
Table 41. Europe BPO Market Size by Country (US$ Million) (2015-2020)
Table 42. Europe BPO Market Share by Country (2015-2020)
Table 43. China BPO Market Size by Type (2015-2020) (US$ Million)
Table 44. China BPO Market Share by Type (2015-2020)
Table 45. China BPO Market Size by Application (2015-2020) (US$ Million)
Table 46. China BPO Market Share by Application (2015-2020)
Table 47. China BPO Market Size by Region (US$ Million) (2015-2020)
Table 48. China BPO Market Share by Region (2015-2020)
Table 49. Japan BPO Market Size by Type (2015-2020) (US$ Million)
Table 50. Japan BPO Market Share by Type (2015-2020)
Table 51. Japan BPO Market Size by Application (2015-2020) (US$ Million)
Table 52. Japan BPO Market Share by Application (2015-2020)
Table 53. Japan BPO Market Size by Country (US$ Million) (2015-2020)
Table 54. Japan BPO Market Share by Country (2015-2020)
Table 55. Southeast Asia BPO Market Size by Type (2015-2020) (US$ Million)
Table 56. Southeast Asia BPO Market Share by Type (2015-2020)
Table 57. Southeast Asia BPO Market Size by Application (2015-2020) (US$ Million)
Table 58. Southeast Asia BPO Market Share by Application (2015-2020)
Table 59. Southeast Asia BPO Market Size by Country (US$ Million) (2015-2020)
Table 60. Southeast Asia BPO Market Share by Country (2015-2020)
Table 61. Accenture Company Details
Table 62. Accenture Business Overview
Table 63. Accenture Product
Table 64. Accenture Revenue in BPO Business (2015-2020) (US$ Million)
Table 65. Accenture Recent Development
Table 66. Capgemini Company Details
Table 67. Capgemini Business Overview
Table 68. Capgemini Product
Table 69. Capgemini Revenue in BPO Business (2015-2020) (US$ Million)
Table 70. Capgemini Recent Development
Table 71. Genpact Company Details
Table 72. Genpact Business Overview
Table 73. Genpact Product
Table 74. Genpact Revenue in BPO Business (2015-2020) (US$ Million)
Table 75. Genpact Recent Development
Table 76. IBM Company Details
Table 77. IBM Business Overview
Table 78. IBM Product
Table 79. IBM Revenue in BPO Business (2015-2020) (US$ Million)
Table 80. IBM Recent Development
Table 81. Tata Consultancy Services Company Details
Table 82. Tata Consultancy Services Business Overview
Table 83. Tata Consultancy Services Product
Table 84. Tata Consultancy Services Revenue in BPO Business (2015-2020) (US$ Million)
Table 85. Tata Consultancy Services Recent Development
Table 86. 3i Infotech Company Details
Table 87. 3i Infotech Business Overview
Table 88. 3i Infotech Product
Table 89. 3i Infotech Revenue in BPO Business (2015-2020) (US$ Million)
Table 90. 3i Infotech Recent Development
Table 91. Research Programs/Design for This Report
Table 92. Key Data Information from Secondary Sources
Table 93. Key Data Information from Primary Sources
List of Figures
Figure 1. Global BPO Market Share by Type: 2020 VS 2026
Figure 2. Finance & Accounting Features
Figure 3. Customer Services Features
Figure 4. HR Outsourcing Features
Figure 5. KPO Features
Figure 6. Procurement Outsourcing Features
Figure 7. Global BPO Market Share by Application: 2020 VS 2026
Figure 8. Manufacturing Case Studies
Figure 9. Telecommunications & Technology Case Studies
Figure 10. Banking Case Studies
Figure 11. Insurance & Finance Services Case Studies
Figure 12. Retail Case Studies
Figure 13. Others Case Studies
Figure 14. BPO Report Years Considered
Figure 15. Global BPO Market Size (US$ Million), YoY Growth 2015-2026
Figure 16. Global BPO Market Share by Regions: 2020 VS 2026
Figure 17. Global BPO Market Share by Regions (2021-2026)
Figure 18. Global BPO Market Share by Players in 2019
Figure 19. Global Top BPO Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in BPO as of 2019
Figure 20. The Top 10 and 5 Players Market Share by BPO Revenue in 2019
Figure 21. North America BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 22. United States BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. Canada BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. Europe BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. Germany BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. France BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. U.K. BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Italy BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. Russia BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. Nordic BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. Rest of Europe BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Asia-Pacific BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. China BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. Japan BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. South Korea BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. Southeast Asia BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. India BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. Australia BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Rest of Asia-Pacific BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. Latin America BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Mexico BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. Brazil BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. Middle East & Africa BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. Turkey BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 45. Saudi Arabia BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 46. UAE BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 47. Rest of Middle East & Africa BPO Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 48. Accenture Revenue Growth Rate in BPO Business (2015-2020)
Figure 49. Capgemini Revenue Growth Rate in BPO Business (2015-2020)
Figure 50. Genpact Revenue Growth Rate in BPO Business (2015-2020)
Figure 51. IBM Revenue Growth Rate in BPO Business (2015-2020)
Figure 52. Tata Consultancy Services Revenue Growth Rate in BPO Business (2015-2020)
Figure 53. 3i Infotech Revenue Growth Rate in BPO Business (2015-2020)
Figure 54. Bottom-up and Top-down Approaches for This Report
Figure 55. Data Triangulation
Figure 56. Key Executives Interviewed
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