Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2020-2026

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Date: 22-Apr-2020
No. of pages: 97
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Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

With today's complex and omnichannel customer journeys, executives and organizations should strive to get everything they can out of their workforce management system. The bottom line is that optimizing contact center and call center performance will help to develop a competitive advantage as agent productivity is improved, customers' needs are proactively met, and, ultimately, revenues are increased.

A Workforce Management solution can have a profound impact on all areas of the customer service - from long-term planning and intraday management, to follow-up and performance management.

The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The new manufacturer entrants in the market are finding it hard to compete with the international vendors based on quality, reliability, and innovations in technology.

The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence. Market stays in mature period with a clear concentration.

Significant and lasting barriers make entry into this market difficult. These barriers include, but are not limited to: (i) product development costs; (ii) capital requirements; (iii) intellectual property rights; (iv) regulatory requirement; and (v) Transitions' unfair methods of competition.

Despite the presence of competition problems, due to the global recovery trend is clear, investors are still optimistic about this area, the future will still have more new investment enter the field. Even so, the market is intensely competitive .The study group recommends the new entrants just having money but without technical advantage and upstream and downstream support do not to enter into this field.

Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 100 countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Agent Performance Optimization (APO) market in 2020.

COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.

The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.

This report also analyses the impact of Coronavirus COVID-19 on the Agent Performance Optimization (APO) industry.

Based on our recent survey, we have several different scenarios about the Agent Performance Optimization (APO) YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ 2590.7 million in 2019. The market size of Agent Performance Optimization (APO) will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Agent Performance Optimization (APO) market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Agent Performance Optimization (APO) market in terms of revenue.

Players, stakeholders, and other participants in the global Agent Performance Optimization (APO) market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.

Regional and Country-level Analysis

The report offers an exhaustive geographical analysis of the global Agent Performance Optimization (APO) market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, UAE, etc.

The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.

Competition Analysis

In the competitive analysis section of the report, leading as well as prominent players of the global Agent Performance Optimization (APO) market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.

On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Agent Performance Optimization (APO) market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Agent Performance Optimization (APO) market.

The following players are covered in this report:

- NICE Ltd

- Genesys

- Verint Systems Inc

- Aspect

- Calabrio

- Five9

- Teleopti AB

- ZOOM International

- InVision AG

- Upstream Works Software

- Envision Telephony

- CallMiner

- CallFinder

- HigherGround, Inc.

Agent Performance Optimization (APO) Breakdown Data by Type

- Cloud Based

- On Premises

Agent Performance Optimization (APO) Breakdown Data by Application

- Small & Mid-sized Businesses

- Large Enterprises

Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Agent Performance Optimization (APO) Revenue
1.4 Market Analysis by Type
1.4.1 Global Agent Performance Optimization (APO) Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Cloud Based
1.4.3 On Premises
1.5 Market by Application
1.5.1 Global Agent Performance Optimization (APO) Market Share by Application: 2020 VS 2026
1.5.2 Small & Mid-sized Businesses
1.5.3 Large Enterprises
1.6 Coronavirus Disease 2019 (Covid-19): Agent Performance Optimization (APO) Industry Impact
1.6.1 How the Covid-19 is Affecting the Agent Performance Optimization (APO) Industry
1.6.1.1 Agent Performance Optimization (APO) Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19's Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Agent Performance Optimization (APO) Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Agent Performance Optimization (APO) Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 Global Growth Trends by Regions
2.1 Agent Performance Optimization (APO) Market Perspective (2015-2026)
2.2 Agent Performance Optimization (APO) Growth Trends by Regions
2.2.1 Agent Performance Optimization (APO) Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Agent Performance Optimization (APO) Historic Market Share by Regions (2015-2020)
2.2.3 Agent Performance Optimization (APO) Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
2.3.5 Agent Performance Optimization (APO) Market Growth Strategy
2.3.6 Primary Interviews with Key Agent Performance Optimization (APO) Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Agent Performance Optimization (APO) Players by Market Size
3.1.1 Global Top Agent Performance Optimization (APO) Players by Revenue (2015-2020)
3.1.2 Global Agent Performance Optimization (APO) Revenue Market Share by Players (2015-2020)
3.1.3 Global Agent Performance Optimization (APO) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Agent Performance Optimization (APO) Market Concentration Ratio
3.2.1 Global Agent Performance Optimization (APO) Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Agent Performance Optimization (APO) Revenue in 2019
3.3 Agent Performance Optimization (APO) Key Players Head office and Area Served
3.4 Key Players Agent Performance Optimization (APO) Product Solution and Service
3.5 Date of Enter into Agent Performance Optimization (APO) Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2015-2026)
4.1 Global Agent Performance Optimization (APO) Historic Market Size by Type (2015-2020)
4.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2021-2026)
5 Agent Performance Optimization (APO) Breakdown Data by Application (2015-2026)
5.1 Global Agent Performance Optimization (APO) Market Size by Application (2015-2020)
5.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Agent Performance Optimization (APO) Market Size (2015-2020)
6.2 Agent Performance Optimization (APO) Key Players in North America (2019-2020)
6.3 North America Agent Performance Optimization (APO) Market Size by Type (2015-2020)
6.4 North America Agent Performance Optimization (APO) Market Size by Application (2015-2020)
7 Europe
7.1 Europe Agent Performance Optimization (APO) Market Size (2015-2020)
7.2 Agent Performance Optimization (APO) Key Players in Europe (2019-2020)
7.3 Europe Agent Performance Optimization (APO) Market Size by Type (2015-2020)
7.4 Europe Agent Performance Optimization (APO) Market Size by Application (2015-2020)
8 China
8.1 China Agent Performance Optimization (APO) Market Size (2015-2020)
8.2 Agent Performance Optimization (APO) Key Players in China (2019-2020)
8.3 China Agent Performance Optimization (APO) Market Size by Type (2015-2020)
8.4 China Agent Performance Optimization (APO) Market Size by Application (2015-2020)
9 Japan
9.1 Japan Agent Performance Optimization (APO) Market Size (2015-2020)
9.2 Agent Performance Optimization (APO) Key Players in Japan (2019-2020)
9.3 Japan Agent Performance Optimization (APO) Market Size by Type (2015-2020)
9.4 Japan Agent Performance Optimization (APO) Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Agent Performance Optimization (APO) Market Size (2015-2020)
10.2 Agent Performance Optimization (APO) Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Agent Performance Optimization (APO) Market Size by Type (2015-2020)
10.4 Southeast Asia Agent Performance Optimization (APO) Market Size by Application (2015-2020)
11 India
11.1 India Agent Performance Optimization (APO) Market Size (2015-2020)
11.2 Agent Performance Optimization (APO) Key Players in India (2019-2020)
11.3 India Agent Performance Optimization (APO) Market Size by Type (2015-2020)
11.4 India Agent Performance Optimization (APO) Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Agent Performance Optimization (APO) Market Size (2015-2020)
12.2 Agent Performance Optimization (APO) Key Players in Central & South America (2019-2020)
12.3 Central & South America Agent Performance Optimization (APO) Market Size by Type (2015-2020)
12.4 Central & South America Agent Performance Optimization (APO) Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 NICE Ltd
13.1.1 NICE Ltd Company Details
13.1.2 NICE Ltd Business Overview and Its Total Revenue
13.1.3 NICE Ltd Agent Performance Optimization (APO) Introduction
13.1.4 NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2015-2020))
13.1.5 NICE Ltd Recent Development
13.2 Genesys
13.2.1 Genesys Company Details
13.2.2 Genesys Business Overview and Its Total Revenue
13.2.3 Genesys Agent Performance Optimization (APO) Introduction
13.2.4 Genesys Revenue in Agent Performance Optimization (APO) Business (2015-2020)
13.2.5 Genesys Recent Development
13.3 Verint Systems Inc
13.3.1 Verint Systems Inc Company Details
13.3.2 Verint Systems Inc Business Overview and Its Total Revenue
13.3.3 Verint Systems Inc Agent Performance Optimization (APO) Introduction
13.3.4 Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2015-2020)
13.3.5 Verint Systems Inc Recent Development
13.4 Aspect
13.4.1 Aspect Company Details
13.4.2 Aspect Business Overview and Its Total Revenue
13.4.3 Aspect Agent Performance Optimization (APO) Introduction
13.4.4 Aspect Revenue in Agent Performance Optimization (APO) Business (2015-2020)
13.4.5 Aspect Recent Development
13.5 Calabrio
13.5.1 Calabrio Company Details
13.5.2 Calabrio Business Overview and Its Total Revenue
13.5.3 Calabrio Agent Performance Optimization (APO) Introduction
13.5.4 Calabrio Revenue in Agent Performance Optimization (APO) Business (2015-2020)
13.5.5 Calabrio Recent Development
13.6 Five9
13.6.1 Five9 Company Details
13.6.2 Five9 Business Overview and Its Total Revenue
13.6.3 Five9 Agent Performance Optimization (APO) Introduction
13.6.4 Five9 Revenue in Agent Performance Optimization (APO) Business (2015-2020)
13.6.5 Five9 Recent Development
13.7 Teleopti AB
13.7.1 Teleopti AB Company Details
13.7.2 Teleopti AB Business Overview and Its Total Revenue
13.7.3 Teleopti AB Agent Performance Optimization (APO) Introduction
13.7.4 Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2015-2020)
13.7.5 Teleopti AB Recent Development
13.8 ZOOM International
13.8.1 ZOOM International Company Details
13.8.2 ZOOM International Business Overview and Its Total Revenue
13.8.3 ZOOM International Agent Performance Optimization (APO) Introduction
13.8.4 ZOOM International Revenue in Agent Performance Optimization (APO) Business (2015-2020)
13.8.5 ZOOM International Recent Development
13.9 InVision AG
13.9.1 InVision AG Company Details
13.9.2 InVision AG Business Overview and Its Total Revenue
13.9.3 InVision AG Agent Performance Optimization (APO) Introduction
13.9.4 InVision AG Revenue in Agent Performance Optimization (APO) Business (2015-2020)
13.9.5 InVision AG Recent Development
13.10 Upstream Works Software
13.10.1 Upstream Works Software Company Details
13.10.2 Upstream Works Software Business Overview and Its Total Revenue
13.10.3 Upstream Works Software Agent Performance Optimization (APO) Introduction
13.10.4 Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2015-2020)
13.10.5 Upstream Works Software Recent Development
13.11 Envision Telephony
10.11.1 Envision Telephony Company Details
10.11.2 Envision Telephony Business Overview and Its Total Revenue
10.11.3 Envision Telephony Agent Performance Optimization (APO) Introduction
10.11.4 Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2015-2020)
10.11.5 Envision Telephony Recent Development
13.12 CallMiner
10.12.1 CallMiner Company Details
10.12.2 CallMiner Business Overview and Its Total Revenue
10.12.3 CallMiner Agent Performance Optimization (APO) Introduction
10.12.4 CallMiner Revenue in Agent Performance Optimization (APO) Business (2015-2020)
10.12.5 CallMiner Recent Development
13.13 CallFinder
10.13.1 CallFinder Company Details
10.13.2 CallFinder Business Overview and Its Total Revenue
10.13.3 CallFinder Agent Performance Optimization (APO) Introduction
10.13.4 CallFinder Revenue in Agent Performance Optimization (APO) Business (2015-2020)
10.13.5 CallFinder Recent Development
13.14 HigherGround, Inc.
10.14.1 HigherGround, Inc. Company Details
10.14.2 HigherGround, Inc. Business Overview and Its Total Revenue
10.14.3 HigherGround, Inc. Agent Performance Optimization (APO) Introduction
10.14.4 HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2015-2020)
10.14.5 HigherGround, Inc. Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of Tables
Table 1. Agent Performance Optimization (APO) Key Market Segments
Table 2. Key Players Covered: Ranking by Agent Performance Optimization (APO) Revenue
Table 3. Ranking of Global Top Agent Performance Optimization (APO) Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Agent Performance Optimization (APO) Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud Based
Table 6. Key Players of On Premises
Table 7. COVID-19 Impact Global Market: (Four Agent Performance Optimization (APO) Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Agent Performance Optimization (APO) Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Agent Performance Optimization (APO) Players to Combat Covid-19 Impact
Table 12. Global Agent Performance Optimization (APO) Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Agent Performance Optimization (APO) Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Agent Performance Optimization (APO) Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Agent Performance Optimization (APO) Market Share by Regions (2015-2020)
Table 16. Global Agent Performance Optimization (APO) Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Agent Performance Optimization (APO) Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Agent Performance Optimization (APO) Market Growth Strategy
Table 22. Main Points Interviewed from Key Agent Performance Optimization (APO) Players
Table 23. Global Agent Performance Optimization (APO) Revenue by Players (2015-2020) (Million US$)
Table 24. Global Agent Performance Optimization (APO) Market Share by Players (2015-2020)
Table 25. Global Top Agent Performance Optimization (APO) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Agent Performance Optimization (APO) as of 2019)
Table 26. Global Agent Performance Optimization (APO) by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Agent Performance Optimization (APO) Product Solution and Service
Table 29. Date of Enter into Agent Performance Optimization (APO) Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Agent Performance Optimization (APO) Market Size by Type (2015-2020) (Million US$)
Table 32. Global Agent Performance Optimization (APO) Market Size Share by Type (2015-2020)
Table 33. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2021-2026)
Table 34. Global Agent Performance Optimization (APO) Market Size Share by Application (2015-2020)
Table 35. Global Agent Performance Optimization (APO) Market Size by Application (2015-2020) (Million US$)
Table 36. Global Agent Performance Optimization (APO) Market Size Share by Application (2021-2026)
Table 37. North America Key Players Agent Performance Optimization (APO) Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Agent Performance Optimization (APO) Market Share (2019-2020)
Table 39. North America Agent Performance Optimization (APO) Market Size by Type (2015-2020) (Million US$)
Table 40. North America Agent Performance Optimization (APO) Market Share by Type (2015-2020)
Table 41. North America Agent Performance Optimization (APO) Market Size by Application (2015-2020) (Million US$)
Table 42. North America Agent Performance Optimization (APO) Market Share by Application (2015-2020)
Table 43. Europe Key Players Agent Performance Optimization (APO) Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Agent Performance Optimization (APO) Market Share (2019-2020)
Table 45. Europe Agent Performance Optimization (APO) Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Agent Performance Optimization (APO) Market Share by Type (2015-2020)
Table 47. Europe Agent Performance Optimization (APO) Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Agent Performance Optimization (APO) Market Share by Application (2015-2020)
Table 49. China Key Players Agent Performance Optimization (APO) Revenue (2019-2020) (Million US$)
Table 50. China Key Players Agent Performance Optimization (APO) Market Share (2019-2020)
Table 51. China Agent Performance Optimization (APO) Market Size by Type (2015-2020) (Million US$)
Table 52. China Agent Performance Optimization (APO) Market Share by Type (2015-2020)
Table 53. China Agent Performance Optimization (APO) Market Size by Application (2015-2020) (Million US$)
Table 54. China Agent Performance Optimization (APO) Market Share by Application (2015-2020)
Table 55. Japan Key Players Agent Performance Optimization (APO) Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players Agent Performance Optimization (APO) Market Share (2019-2020)
Table 57. Japan Agent Performance Optimization (APO) Market Size by Type (2015-2020) (Million US$)
Table 58. Japan Agent Performance Optimization (APO) Market Share by Type (2015-2020)
Table 59. Japan Agent Performance Optimization (APO) Market Size by Application (2015-2020) (Million US$)
Table 60. Japan Agent Performance Optimization (APO) Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players Agent Performance Optimization (APO) Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players Agent Performance Optimization (APO) Market Share (2019-2020)
Table 63. Southeast Asia Agent Performance Optimization (APO) Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia Agent Performance Optimization (APO) Market Share by Type (2015-2020)
Table 65. Southeast Asia Agent Performance Optimization (APO) Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia Agent Performance Optimization (APO) Market Share by Application (2015-2020)
Table 67. India Key Players Agent Performance Optimization (APO) Revenue (2019-2020) (Million US$)
Table 68. India Key Players Agent Performance Optimization (APO) Market Share (2019-2020)
Table 69. India Agent Performance Optimization (APO) Market Size by Type (2015-2020) (Million US$)
Table 70. India Agent Performance Optimization (APO) Market Share by Type (2015-2020)
Table 71. India Agent Performance Optimization (APO) Market Size by Application (2015-2020) (Million US$)
Table 72. India Agent Performance Optimization (APO) Market Share by Application (2015-2020)
Table 73. Central & South America Key Players Agent Performance Optimization (APO) Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players Agent Performance Optimization (APO) Market Share (2019-2020)
Table 75. Central & South America Agent Performance Optimization (APO) Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America Agent Performance Optimization (APO) Market Share by Type (2015-2020)
Table 77. Central & South America Agent Performance Optimization (APO) Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America Agent Performance Optimization (APO) Market Share by Application (2015-2020)
Table 79. NICE Ltd Company Details
Table 80. NICE Ltd Business Overview
Table 81. NICE Ltd Product
Table 82. NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 83. NICE Ltd Recent Development
Table 84. Genesys Company Details
Table 85. Genesys Business Overview
Table 86. Genesys Product
Table 87. Genesys Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 88. Genesys Recent Development
Table 89. Verint Systems Inc Company Details
Table 90. Verint Systems Inc Business Overview
Table 91. Verint Systems Inc Product
Table 92. Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 93. Verint Systems Inc Recent Development
Table 94. Aspect Company Details
Table 95. Aspect Business Overview
Table 96. Aspect Product
Table 97. Aspect Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 98. Aspect Recent Development
Table 99. Calabrio Company Details
Table 100. Calabrio Business Overview
Table 101. Calabrio Product
Table 102. Calabrio Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 103. Calabrio Recent Development
Table 104. Five9 Company Details
Table 105. Five9 Business Overview
Table 106. Five9 Product
Table 107. Five9 Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 108. Five9 Recent Development
Table 109. Teleopti AB Company Details
Table 110. Teleopti AB Business Overview
Table 111. Teleopti AB Product
Table 112. Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 113. Teleopti AB Recent Development
Table 114. ZOOM International Business Overview
Table 115. ZOOM International Product
Table 116. ZOOM International Company Details
Table 117. ZOOM International Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 118. ZOOM International Recent Development
Table 119. InVision AG Company Details
Table 120. InVision AG Business Overview
Table 121. InVision AG Product
Table 122. InVision AG Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 123. InVision AG Recent Development
Table 124. Upstream Works Software Company Details
Table 125. Upstream Works Software Business Overview
Table 126. Upstream Works Software Product
Table 127. Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 128. Upstream Works Software Recent Development
Table 129. Envision Telephony Company Details
Table 130. Envision Telephony Business Overview
Table 131. Envision Telephony Product
Table 132. Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 133. Envision Telephony Recent Development
Table 134. CallMiner Company Details
Table 135. CallMiner Business Overview
Table 136. CallMiner Product
Table 137. CallMiner Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 138. CallMiner Recent Development
Table 139. CallFinder Company Details
Table 140. CallFinder Business Overview
Table 141. CallFinder Product
Table 142. CallFinder Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 143. CallFinder Recent Development
Table 144. HigherGround, Inc. Company Details
Table 145. HigherGround, Inc. Business Overview
Table 146. HigherGround, Inc. Product
Table 147. HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2015-2020) (Million US$)
Table 148. HigherGround, Inc. Recent Development
Table 149. Research Programs/Design for This Report
Table 150. Key Data Information from Secondary Sources
Table 151. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Agent Performance Optimization (APO) Market Share by Type: 2020 VS 2026
Figure 2. Cloud Based Features
Figure 3. On Premises Features
Figure 4. Global Agent Performance Optimization (APO) Market Share by Application: 2020 VS 2026
Figure 5. Small & Mid-sized Businesses Case Studies
Figure 6. Large Enterprises Case Studies
Figure 7. Agent Performance Optimization (APO) Report Years Considered
Figure 8. Global Agent Performance Optimization (APO) Market Size YoY Growth 2015-2026 (US$ Million)
Figure 9. Global Agent Performance Optimization (APO) Market Share by Regions: 2020 VS 2026
Figure 10. Global Agent Performance Optimization (APO) Market Share by Regions (2021-2026)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global Agent Performance Optimization (APO) Market Share by Players in 2019
Figure 13. Global Top Agent Performance Optimization (APO) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Agent Performance Optimization (APO) as of 2019
Figure 14. The Top 10 and 5 Players Market Share by Agent Performance Optimization (APO) Revenue in 2019
Figure 15. North America Agent Performance Optimization (APO) Market Size YoY Growth (2015-2020) (Million US$)
Figure 16. Europe Agent Performance Optimization (APO) Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. China Agent Performance Optimization (APO) Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Japan Agent Performance Optimization (APO) Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Southeast Asia Agent Performance Optimization (APO) Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. India Agent Performance Optimization (APO) Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Central & South America Agent Performance Optimization (APO) Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. NICE Ltd Total Revenue (US$ Million): 2019 Compared with 2018
Figure 23. NICE Ltd Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 24. Genesys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. Genesys Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 26. Verint Systems Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Verint Systems Inc Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 28. Aspect Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Aspect Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 30. Calabrio Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Calabrio Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 32. Five9 Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Five9 Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 34. Teleopti AB Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Teleopti AB Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 36. ZOOM International Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. ZOOM International Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 38. InVision AG Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. InVision AG Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 40. Upstream Works Software Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Upstream Works Software Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 42. Envision Telephony Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. Envision Telephony Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 44. CallMiner Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. CallMiner Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 46. CallFinder Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. CallFinder Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 48. HigherGround, Inc. Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. HigherGround, Inc. Revenue Growth Rate in Agent Performance Optimization (APO) Business (2015-2020)
Figure 50. Bottom-up and Top-down Approaches for This Report
Figure 51. Data Triangulation
Figure 52. Key Executives Interviewed
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