Fixed broadband and voice quarterly metrics 1Q 2022

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Date: 22-Sep-2022
No. of pages: 0
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The fixed broadband market continues to grow apace. Emerging markets continue to buoy growth in the overall worldwide fixed broadband market. Developed markets also continue to be dynamic at the operator and access technology level. We track a range of metrics, including market share, access technology splits and quarterly growth.

Data coverage

Each quarter, the following metrics are published for 84 countries and several hundred operators:


  • country-level information on fixed broadband:

    • connections and net additions

    • household and population penetration rates

    • access technology breakdown, including DSL, cable modem, residential FTTP/B and fixed–wireless access

    • revenue by type of technology



  • country-level breakdown of fixed voice subscriptions by access technologies, including PSTN and voice over broadband (VoBB)

  • operator-level breakdown of retail subscribers and revenue.


Geographical coverage

The spreadsheet contains key metrics for the following countries:

North America


  • Canada

  • USA


Latin America


  • Argentina

  • Brazil

  • Chile

  • Colombia

  • Mexico

  • Peru


Western Europe


  • Austria

  • Belgium

  • Denmark

  • Finland

  • France

  • Germany

  • Greece

  • Iceland

  • Ireland



  • Italy

  • Netherlands

  • Norway

  • Portugal

  • Spain

  • Sweden

  • Switzerland

  • UK


Central and Eastern Europe


  • Bulgaria

  • Croatia

  • Czech Republic

  • Estonia

  • Hungary

  • Latvia

  • Lithuania

  • Montenegro

  • Poland

  • Romania

  • Russia

  • Serbia

  • Slovakia

  • Slovenia

  • Turkey

  • Ukraine


Developed Asia–Pacific


  • Australia

  • Hong Kong

  • Japan

  • Singapore

  • South Korea

  • Taiwan



  • Bangladesh

  • Cambodia

  • China

  • India

  • Indonesia

  • Malaysia

  • Myanmar



  • Nepal

  • Pakistan

  • Philippines

  • Sri Lanka

  • Thailand

  • Vietnam


Middle East and North Africa


  • Algeria

  • Egypt

  • Iraq

  • Iran

  • Israel

  • Kuwait

  • Morocco

  • Oman

  • Qatar

  • Saudi Arabia

  • Tunisia

  • UAE


Sub-Saharan Africa


  • Cameroon

  • Côte d'Ivoire

  • Ghana

  • Kenya

  • Nigeria

  • Rwanda

  • South Africa

  • Sudan

  • Tanzania

  • Uganda

  • Zambia

  • Zimbabwe

Fixed broadband and voice quarterly metrics 1Q 2022

Table of Contents

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  • Fixed broadband and voice quarterly metrics 1Q 2022
    Published: 22-Sep-2022        Price: US 1999 Onwards        Pages: 0
    The fixed broadband market continues to grow apace. Emerging markets continue to buoy growth in the overall worldwide fixed broadband market. Developed markets also continue to be dynamic at the operator and access technology level. We track a range of metrics, including market share, access technology splits and quarterly growth. Data coverage Each quarter, the following metrics are published for 84 countries and several hundred operators: coun......
  • Fixed broadband speed tracker 1Q 2022
    Published: 23-Aug-2022        Price: US 1999 Onwards        Pages: 0
    "Belgium, the Netherlands, Spain and Sweden are among the few European countries to have over half of broadband customers on connections of 100Mbit/s or more." This data set provides information on the retail fixed broadband download speeds that subscribers take. It contains data reported by regulators at a national level and refers to advertised plan speeds rather than actual speeds. The data set covers the period from 2017 to 2022, where data is available.......
  • Fixed broadband operator customer satisfaction metrics 3Q 2022
    Published: 17-Aug-2022        Price: US 3999 Onwards        Pages: 0
    "This tracker provides details on NPS, churn intention and satisfaction with a number of elements of the fixed broadband experience." This data set summarises the most relevant fixed broadband customer experience KPIs for major operators in 20 countries based on primary research (Analysys Mason's 2022 consumer survey). It provides key metrics that allow for comparison between operators and highlights the best performers in individual countries and worldwide. Analysis ......
  • Fixed broadband and voice quarterly metrics 4Q 2021
    Published: 16-Jun-2022        Price: US 1999 Onwards        Pages: 0
    The fixed broadband market continues to grow apace. Emerging markets continue to buoy growth in the overall worldwide fixed broadband market. Developed markets also continue to be dynamic at the operator and access technology level. We track a range of metrics, including market share, access technology splits and quarterly growth. Data coverage Each quarter, the following metrics are published for 84 countries and several hundred operators: coun......
  • Fixed broadband customer experience in emerging Asia-Pacific: consumer survey
    Published: 31-Mar-2022        Price: US 1499 Onwards        Pages: 9
    "Survey respondents that use digital customer service channels as their first choice generally have high NPSs." This report focuses on aspects of Analysys Mason’s consumer survey that relate to fixed broadband customer experience in emerging Asia–Pacific (EMAP). Topics analysed Customer service channels used in EMAP Channel usa......
  • Fixed broadband customer experience in Europe and the USA: consumer survey
    Published: 22-Mar-2022        Price: US 1499 Onwards        Pages: 9
    "The change in consumer behaviour is slow, but there is evidence that respondents are beginning to use digital channels for customer service more frequently." This report focuses on aspects of Analysys Mason’s consumer survey that relate to fixed broadband customer experience in Europe and the USA. Topics analysed Customer service channels used in Europe and the USA Channel usage among different demographics......
  • Fixed broadband and voice quarterly metrics 3Q 2021
    Published: 01-Feb-2022        Price: US 1999 Onwards        Pages: 0
    The fixed broadband market continues to grow apace. Emerging markets continue to buoy growth in the overall worldwide fixed broadband market. Developed markets also continue to be dynamic at the operator and access technology level. We track a range of metrics, including market share, access technology splits and quarterly growth. Data coverage Each quarter, the following metrics are published for 84 countries and several hundred operators: coun......
  • Connected Consumer Survey: fixed broadband operator customer satisfaction metrics 3Q 2021
    Published: 29-Sep-2021        Price: US 3999 Onwards        Pages: 0
    "This tracker provides details on NPS, churn intention and satisfaction with a number of elements of the fixed broadband experience." This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 17 countries based on primary research (Analysys Mason's Connected Consumer Survey 2021). It provides key metrics that allow for comparison between operators and highlights the best performers in individual countr......
  • Connected Consumer Survey 2020: fixed broadband retention and satisfaction in Europe and the USA
    Published: 27-Apr-2021        Price: US 4999 Onwards        Pages: 19
    “Price satisfaction is less important than it used to be because consumers are focusing on their service experience as connectivity needs have become more critical.” This report focuses on aspects of Analysys Mason’s Connected Consumer Survey that relate to the behaviour, preferences and plans of fixed broadband users in Europe and the USA. This report provides: new insights about consumers’ experiences w......
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