European Consumer & Small Business Parcels Services: Market Insight Report 2015
Table of Contents
The Consumer and Small Business Consigned Parcels Market - 10
Market definition
History
New business models being developed
Response of national post offices
What strategies are established B2B / B2C carriers adopting?
Market size and growth: consumer / small business parcels accounts for significant proportion of overall European parcel volumes
Growth of home shopping drives consumer and small business parcels
Segment drivers - 16
Patchy historical European GDP growth
Business to consumer parcels driven by internet retail
Internet retail - international comparisons
Returns growing faster than online sales value
- Basket sizes likely to fall
- Returns rate increasing
- Why are returns increasing across all item categories?
- Free returns becoming more prevalent - highest in Germany
eBay / Amazon drive marketplace sales
eBay sales by category
eBay sales by European country - strongest in the UK, Germany
Competitive landscape - 30
Business Models
- Networks - location and convenience driven model
- Brokers - consumer marketing to drive customer acquisition
- Dedicated services from mainstream carriers
- Leading Networks and Brokers - operational presence by European country
Profiles
- DHL Service Points / Paketshops
- La Poste (incl. DPD Pickup)
- Hermes
- MondialRelay
- UPS Access Point
- GLS
- FedEx
- TNT
- InPost
- Collect+
- Doddle
- MBE
- Ipostparcels
- Parcel2Go
- Interparcel
- Parcel Monkey
- Packlink
- Send Easy
- Hofert Transporte
- Cargo International
- iloxx eService
- Boxtale SAS
- Envoi2Colis
- MGP Upela
- Colis Voiturage
- Sendabox.it
- Cheap Cargo Hoding
- Boekuwzending
- ParcelParcel Group
- P-O-S-T.nl
- Parcel.nl / (Shippingcenter.nl)
- uShip Europe
- KurJerzy.pl
- AlleKurier
- Eurokurier / (WysylajNajtaniej.pl)
- R2G Polska / (Apaczka.pl)
- BPS / (TwoiKurierzy.pl)
- SBCI / (Sender24.pl)
- Faktabilligt.se
- Fraktjakt.se
- Bussgods.se
- Budguiden.se
- SwipBox
Country Markets - 53
UK - Market size and growth
UK - Market drivers
- UK historical GDP
- Retail sales
- Home shopping
- Internet shopping and parcels volumes
- Mail order
- Marketplace sales
- Population
UK - Competitive landscape
- Does Royal Mail still dominate the segment?
- Competing players (Networks v Brokers)
- Examples of UK manned networks
- Service price comparison: Prices quoted to send domestic parcels, weighing 1kg and 2.5kg (sample price research of 23 competitors)
- Our small retailer survey shows satisfaction levels have stabilised
- Switching levels remain high
- Carrier satisfaction - diverse scores by competitor
- Volumes of consumer / small business parcels by carrier
- Relative scale of parcel networks - closing in on the Post Office
- Revenue and Growth by leading UK competitors
- Revenue per parcel
- Profitability
- Website rankings
UK - Forecasts
- Market forecast
- Market share trend Implications
Germany
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
France
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Italy
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Spain
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Netherlands
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Belgium
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Poland
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Forecasts - 112
GDP Growth
Home shopping sales
Marketplace sales
Market forecast
Risks to the forecast & implications for key participants
- National postal services
- Networks
- Brokers
Appendix - 119
Glossary of terms
List of Figures
1 Number of post offices by country / 000
2 Average number of inhabitants served by each post office in 2013 / '000
3 Number of parcel shop and locker bank locations by country
4 European market volume by country / millions of parcels
5 Segment volume and growth by sub-segment / millions
6 European GDP growth: 2009-14 / annual % change
7 European GDP growth by country: 2009-14 / CAGR %
8 Internet retail sales by country / ?bn
9 Internet retail as % of GDP
10 Internet shopping returns rate by category of item / %
11 % of leading retailers offering free returns by country
12 % of leading UK internet retailers offering free returns
13 When you can charge returns costs to customers, do you intend to do so?
14 eBay UK Revenue / $bn
15 eBay Global Marketplaces revenue / $bn
16 eBay Gross Merchandise Volume (GMV) / $bn
17 Average selling price of merchandise on eBay UK and volume / £, millions
18 eBay sales by category / % of total sales
19 eBay marketplace sales index by country
20 UK consumers' parcel sending frequency
21 2009-15 population growth by country / average annual % change
22 Collections as a percentage of total parcel shop volume by country
23 List of company profiles
24 UK Segment volume and growth by sub-segment / millions
25 UK real GDP / % annual changes
26 UK retail sales growth / % annual change
27 UK Mail order and internet retail / £bn
28 eBay sales index / highest = 100
29 Population growth in the UK 2010-15 / annual % change
30 C2X parcels volumes: Royal Mail vs. others / millions of parcels
31 Number of UK Post Offices by year
32 Service price comparison / £
33 Customer satisfaction distribution
34 Types of problems
35 Past Switching Behaviour / % of customers who switched
36 Customer switching behaviour / previous carrier used
37 Satisfaction level by carrier
38 Volumes / millions
39 Number of locations
40 Revenue per location / £'000
41 Last three years' revenue / £m
42 Annual revenue growth rate over the latest three years / CAGR %
43 Revenue per parcel / £
44 Gross and Operating margin / %
45 Alexa internet traffic ranking - UK ranking
46 UK GDP real GDP / % annual changes - Historical and forecast
47 Consumer and small business parcels volume forecast, by segment / millions
48 Royal Mail and others' segment share trends / millions of parcels
49 Consumer and small business parcels volume by segment / millions
50 Internet retail, 2009-14 / ?bn
51 Internet retail as percentage of GDP vs European average
52 eBay sales index / highest = 100
53 Population growth in Germany 2010-15 / annual % change
54 Consumer and small business parcels volume by segment / millions
55 Internet retail, 2009-14 / ?bn
56 Internet retail as percentage of GDP vs European average
57 eBay sales index / highest = 100
58 Population growth in France 2010-15 / annual % change
59 Consumer and small business parcels volume by segment / millions
60 Internet retail, 2009-14 / ?bn
61 Internet retail as percentage of GDP vs European average
62 eBay sales index / highest = 100
63 Population in Italy 2010-15 / annual % change
64 Consumer and small business parcels volume by segment / millions
65 Internet retail, 2009-14 / ?bn
66 Internet retail as percentage of GDP vs European average
67 eBay sales index / highest = 100
68 Population growth in Spain 2010-15 / annual % change
69 Consumer and small business parcels volume by segment / millions
70 Internet retail, 2009-14 / ?bn
71 Internet retail as percentage of GDP vs European average
72 eBay sales index / highest = 100
73 Population growth in the Netherlands 2010-15 / annual % change
74 Consumer and small business parcels volume by segment / millions
75 Internet retail, 2009-14 / ?bn
76 Internet retail as percentage of GDP vs European average
77 eBay sales index / highest = 100
78 Population growth in Belgium 2010-15 / annual % change
79 Consumer and small business parcels volume by segment / millions
80 Internet retail, 2009-14 / ?bn
81 Internet retail as percentage of GDP vs European average
82 eBay sales index / highest = 100
83 Population growth in Poland 2010-15 / annual % change
84 European GDP growth: 2009-19 / annual % change
85 European GDP growth by country: 2009-14, 2014-19 / CAGR %
86 European internet retail by country 2009 to 2019 / ?bn
87 Consumer and small business parcels volume forecast, by country / millions
88 Consumer and small business parcels volume forecast, by segment / million
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