Customer Relationship Management (CRM) Software Market - Global Outlook and Forecast 2021-2027

Customer Relationship Management (CRM) Software Market - Global Outlook and Forecast 2021-2027

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 Customer Relationship Management (CRM) Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Relationship Management (CRM) Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management (CRM) Software Overall Market Size
2.1 Global Customer Relationship Management (CRM) Software Market Size: 2021 VS 2027
2.2 Global Customer Relationship Management (CRM) Software Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Relationship Management (CRM) Software Players in Global Market
3.2 Top Global Customer Relationship Management (CRM) Software Companies Ranked by Revenue
3.3 Global Customer Relationship Management (CRM) Software Revenue by Companies
3.4 Top 3 and Top 5 Customer Relationship Management (CRM) Software Companies in Global Market, by Revenue in 2020
3.5 Global Companies Customer Relationship Management (CRM) Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management (CRM) Software Players in Global Market
3.6.1 List of Global Tier 1 Customer Relationship Management (CRM) Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management (CRM) Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Relationship Management (CRM) Software Market Size Markets, 2021 & 2027
4.1.2 Cloud
4.1.3 On-Premises
4.2 By Type - Global Customer Relationship Management (CRM) Software Revenue & Forecasts
4.2.1 By Type - Global Customer Relationship Management (CRM) Software Revenue, 2016-2021
4.2.2 By Type - Global Customer Relationship Management (CRM) Software Revenue, 2022-2027
4.2.3 By Type - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Relationship Management (CRM) Software Market Size, 2021 & 2027
5.1.2 BFSI
5.1.3 Government
5.1.4 Retail
5.1.5 Healthcare
5.1.6 Manufacturing
5.1.7 Other Applications
5.2 By Application - Global Customer Relationship Management (CRM) Software Revenue & Forecasts
5.2.1 By Application - Global Customer Relationship Management (CRM) Software Revenue, 2016-2021
5.2.2 By Application - Global Customer Relationship Management (CRM) Software Revenue, 2022-2027
5.2.3 By Application - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global Customer Relationship Management (CRM) Software Market Size, 2021 & 2027
6.2 By Region - Global Customer Relationship Management (CRM) Software Revenue & Forecasts
6.2.1 By Region - Global Customer Relationship Management (CRM) Software Revenue, 2016-2021
6.2.2 By Region - Global Customer Relationship Management (CRM) Software Revenue, 2022-2027
6.2.3 By Region - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America Customer Relationship Management (CRM) Software Revenue, 2016-2027
6.3.2 US Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.3.3 Canada Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.3.4 Mexico Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe Customer Relationship Management (CRM) Software Revenue, 2016-2027
6.4.2 Germany Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.4.3 France Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.4.4 U.K. Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.4.5 Italy Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.4.6 Russia Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.4.7 Nordic Countries Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.4.8 Benelux Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia Customer Relationship Management (CRM) Software Revenue, 2016-2027
6.5.2 China Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.5.3 Japan Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.5.4 South Korea Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.5.5 Southeast Asia Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.5.6 India Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America Customer Relationship Management (CRM) Software Revenue, 2016-2027
6.6.2 Brazil Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.6.3 Argentina Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Relationship Management (CRM) Software Revenue, 2016-2027
6.7.2 Turkey Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.7.3 Israel Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.7.4 Saudi Arabia Customer Relationship Management (CRM) Software Market Size, 2016-2027
6.7.5 UAE Customer Relationship Management (CRM) Software Market Size, 2016-2027
7 Players Profiles
7.1 IBM Corp.
7.1.1 IBM Corp. Corporate Summary
7.1.2 IBM Corp. Business Overview
7.1.3 IBM Corp. Customer Relationship Management (CRM) Software Major Product Offerings
7.1.4 IBM Corp. Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.1.5 IBM Corp. Key News
7.2 Oracle Corp.
7.2.1 Oracle Corp. Corporate Summary
7.2.2 Oracle Corp. Business Overview
7.2.3 Oracle Corp. Customer Relationship Management (CRM) Software Major Product Offerings
7.2.4 Oracle Corp. Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.2.5 Oracle Corp. Key News
7.3 Wipro Limited
7.3.1 Wipro Limited Corporate Summary
7.3.2 Wipro Limited Business Overview
7.3.3 Wipro Limited Customer Relationship Management (CRM) Software Major Product Offerings
7.3.4 Wipro Limited Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.3.5 Wipro Limited Key News
7.4 Tata Consultancy Services Limited
7.4.1 Tata Consultancy Services Limited Corporate Summary
7.4.2 Tata Consultancy Services Limited Business Overview
7.4.3 Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Major Product Offerings
7.4.4 Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.4.5 Tata Consultancy Services Limited Key News
7.5 Microsoft Inc.
7.5.1 Microsoft Inc. Corporate Summary
7.5.2 Microsoft Inc. Business Overview
7.5.3 Microsoft Inc. Customer Relationship Management (CRM) Software Major Product Offerings
7.5.4 Microsoft Inc. Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.5.5 Microsoft Inc. Key News
7.6 Salesforce.com Inc.
7.6.1 Salesforce.com Inc. Corporate Summary
7.6.2 Salesforce.com Inc. Business Overview
7.6.3 Salesforce.com Inc. Customer Relationship Management (CRM) Software Major Product Offerings
7.6.4 Salesforce.com Inc. Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.6.5 Salesforce.com Inc. Key News
7.7 NetSuite Inc.
7.7.1 NetSuite Inc. Corporate Summary
7.7.2 NetSuite Inc. Business Overview
7.7.3 NetSuite Inc. Customer Relationship Management (CRM) Software Major Product Offerings
7.4.4 NetSuite Inc. Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.7.5 NetSuite Inc. Key News
7.8 Nimble Inc.
7.8.1 Nimble Inc. Corporate Summary
7.8.2 Nimble Inc. Business Overview
7.8.3 Nimble Inc. Customer Relationship Management (CRM) Software Major Product Offerings
7.8.4 Nimble Inc. Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.8.5 Nimble Inc. Key News
7.9 SugarCRM Inc.
7.9.1 SugarCRM Inc. Corporate Summary
7.9.2 SugarCRM Inc. Business Overview
7.9.3 SugarCRM Inc. Customer Relationship Management (CRM) Software Major Product Offerings
7.9.4 SugarCRM Inc. Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.9.5 SugarCRM Inc. Key News
7.10 SAP SE
7.10.1 SAP SE Corporate Summary
7.10.2 SAP SE Business Overview
7.10.3 SAP SE Customer Relationship Management (CRM) Software Major Product Offerings
7.10.4 SAP SE Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.10.5 SAP SE Key News
7.11 Amdocs Ltd.
7.11.1 Amdocs Ltd. Corporate Summary
7.11.2 Amdocs Ltd. Business Overview
7.11.3 Amdocs Ltd. Customer Relationship Management (CRM) Software Major Product Offerings
7.11.4 Amdocs Ltd. Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.11.5 Amdocs Ltd. Key News
7.12 Sage CRM Solutions Ltd.
7.12.1 Sage CRM Solutions Ltd. Corporate Summary
7.12.2 Sage CRM Solutions Ltd. Business Overview
7.12.3 Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Major Product Offerings
7.12.4 Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.12.5 Sage CRM Solutions Ltd. Key News
7.13 Ramco Systems Ltd.
7.13.1 Ramco Systems Ltd. Corporate Summary
7.13.2 Ramco Systems Ltd. Business Overview
7.13.3 Ramco Systems Ltd. Customer Relationship Management (CRM) Software Major Product Offerings
7.13.4 Ramco Systems Ltd. Customer Relationship Management (CRM) Software Revenue in Global (2016-2021)
7.13.5 Ramco Systems Ltd. Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. Customer Relationship Management (CRM) Software Market Opportunities & Trends in Global Market
Table 2. Customer Relationship Management (CRM) Software Market Drivers in Global Market
Table 3. Customer Relationship Management (CRM) Software Market Restraints in Global Market
Table 4. Key Players of Customer Relationship Management (CRM) Software in Global Market
Table 5. Top Customer Relationship Management (CRM) Software Players in Global Market, Ranking by Revenue (2019)
Table 6. Global Customer Relationship Management (CRM) Software Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global Customer Relationship Management (CRM) Software Revenue Share by Companies, 2016-2021
Table 8. Global Companies Customer Relationship Management (CRM) Software Product Type
Table 9. List of Global Tier 1 Customer Relationship Management (CRM) Software Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Relationship Management (CRM) Software Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - Global Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2021 VS 2027
Table 12. By Type - Customer Relationship Management (CRM) Software Revenue in Global (US$, Mn), 2016-2021
Table 13. By Type - Customer Relationship Management (CRM) Software Revenue in Global (US$, Mn), 2022-2027
Table 14. By Application - Global Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - Customer Relationship Management (CRM) Software Revenue in Global (US$, Mn), 2016-2021
Table 16. By Application - Customer Relationship Management (CRM) Software Revenue in Global (US$, Mn), 2022-2027
Table 17. By Region - Global Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2021 VS 2027
Table 18. By Region - Global Customer Relationship Management (CRM) Software Revenue (US$, Mn), 2016-2021
Table 19. By Region - Global Customer Relationship Management (CRM) Software Revenue (US$, Mn), 2022-2027
Table 20. By Country - North America Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2021
Table 21. By Country - North America Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2022-2027
Table 22. By Country - Europe Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2021
Table 23. By Country - Europe Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2022-2027
Table 24. By Region - Asia Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2021
Table 25. By Region - Asia Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2022-2027
Table 26. By Country - South America Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2021
Table 27. By Country - South America Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2022-2027
Table 28. By Country - Middle East & Africa Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2021
Table 29. By Country - Middle East & Africa Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2022-2027
Table 30. IBM Corp. Corporate Summary
Table 31. IBM Corp. Customer Relationship Management (CRM) Software Product Offerings
Table 32. IBM Corp. Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 33. Oracle Corp. Corporate Summary
Table 34. Oracle Corp. Customer Relationship Management (CRM) Software Product Offerings
Table 35. Oracle Corp. Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 36. Wipro Limited Corporate Summary
Table 37. Wipro Limited Customer Relationship Management (CRM) Software Product Offerings
Table 38. Wipro Limited Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 39. Tata Consultancy Services Limited Corporate Summary
Table 40. Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Product Offerings
Table 41. Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 42. Microsoft Inc. Corporate Summary
Table 43. Microsoft Inc. Customer Relationship Management (CRM) Software Product Offerings
Table 44. Microsoft Inc. Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 45. Salesforce.com Inc. Corporate Summary
Table 46. Salesforce.com Inc. Customer Relationship Management (CRM) Software Product Offerings
Table 47. Salesforce.com Inc. Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 48. NetSuite Inc. Corporate Summary
Table 49. NetSuite Inc. Customer Relationship Management (CRM) Software Product Offerings
Table 50. NetSuite Inc. Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 51. Nimble Inc. Corporate Summary
Table 52. Nimble Inc. Customer Relationship Management (CRM) Software Product Offerings
Table 53. Nimble Inc. Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 54. SugarCRM Inc. Corporate Summary
Table 55. SugarCRM Inc. Customer Relationship Management (CRM) Software Product Offerings
Table 56. SugarCRM Inc. Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 57. SAP SE Corporate Summary
Table 58. SAP SE Customer Relationship Management (CRM) Software Product Offerings
Table 59. SAP SE Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 60. Amdocs Ltd. Corporate Summary
Table 61. Amdocs Ltd. Customer Relationship Management (CRM) Software Product Offerings
Table 62. Amdocs Ltd. Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 63. Sage CRM Solutions Ltd. Corporate Summary
Table 64. Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Product Offerings
Table 65. Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
Table 66. Ramco Systems Ltd. Corporate Summary
Table 67. Ramco Systems Ltd. Customer Relationship Management (CRM) Software Product Offerings
Table 68. Ramco Systems Ltd. Customer Relationship Management (CRM) Software Revenue (US$, Mn), (2016-2021)
List of Figures
Figure 1. Customer Relationship Management (CRM) Software Segment by Type
Figure 2. Customer Relationship Management (CRM) Software Segment by Application
Figure 3. Global Customer Relationship Management (CRM) Software Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Global Customer Relationship Management (CRM) Software Market Size: 2021 VS 2027 (US$, Mn)
Figure 6. Global Customer Relationship Management (CRM) Software Revenue, 2016-2027 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Relationship Management (CRM) Software Revenue in 2020
Figure 8. By Type - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
Figure 9. By Application - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
Figure 10. By Region - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
Figure 11. By Country - North America Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
Figure 12. US Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 13. Canada Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 14. Mexico Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 15. By Country - Europe Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
Figure 16. Germany Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 17. France Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 18. U.K. Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 19. Italy Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 20. Russia Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 21. Nordic Countries Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 22. Benelux Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 23. By Region - Asia Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
Figure 24. China Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 25. Japan Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 26. South Korea Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 27. Southeast Asia Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 28. India Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 29. By Country - South America Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
Figure 30. Brazil Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 31. Argentina Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 32. By Country - Middle East & Africa Customer Relationship Management (CRM) Software Revenue Market Share, 2016-2027
Figure 33. Turkey Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 34. Israel Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 35. Saudi Arabia Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 36. UAE Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2016-2027
Figure 37. IBM Corp. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 38. Oracle Corp. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 39. Wipro Limited Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 40. Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 41. Microsoft Inc. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 42. Salesforce.com Inc. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 43. NetSuite Inc. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 44. Nimble Inc. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 45. SugarCRM Inc. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 46. SAP SE Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 47. Amdocs Ltd. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 48. Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 49. Ramco Systems Ltd. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)

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