Summary
This report includes market status and forecast of global and major regions, with introduction of vendors, regions, product types and end industries; and this report counts product types and end industries in global and major regions.
The report includes as follows:
The report provides current data, historical overview and future forecast.
The report includes an in-depth analysis of the Global market for Contact Center , covering Global total and major region markets.
The data of 2017-2025 are included. All-inclusive market are given through data on sales, consumption, and prices (Global total and By major regions).
The report provides introduction of leading Global manufacturers.
Contact Center market prospects to 2025 are included (in sales, consumption and price).
Market Segment as follows:
By Region / Countries
- North America (U.S., Canada, Mexico)
- Europe (Germany, U.K., France, Italy, Russia, Spain etc)
- Asia-Pacific (China, India, Japan, Southeast Asia etc)
- South America (Brazil, Argentina etc)
- Middle East & Africa (Saudi Arabia, South Africa etc)
By Type
- On-Premise Type
- Cloud-based Type
By End-User / Application
- Telecommunication
- BFSI
- Government and Public Sector
- Healthcare and Life Sciences
- Retail and Consumer Goods
- Others
By Company
- Teleperformance
- Alorica
- Convergys
- Atento S.A
- Sykes Enterprises
- Arvato
- Serco Group
- Acticall (Sitel)
- Transcom
- TeleTech
- Concentrix (SYNNEX)
- HKT Teleservices
- Comdata Group
COVID-19 World Contact Center Market Research Report (by Product Type, End-User / Application and Regions / Countries)
Table of Contents
Part 1 Market Definition
1.1 Market Segment Overview
Figure Global Contact Center Market Size (Million USD) 2017-2025
1.2 by Type
Table Global Contact Center Market and Growth by Type
1.3 by End-Use / Application
Table Global Contact Center Market and Growth by End-Use / Application
2 Global Market by Vendors
2.1 Market Share
Table Global Contact Center Revenue (Million USD) by Vendors (2017-2019)
Table Global Contact Center Revenue Share by Vendors (2017-2019)
Table Global Contact Center Market Volume () by Vendors (2017-2019)
Table Global Contact Center Market Volume Share by Vendors (2017-2019)
2.2 Vendor Profile
Table Headquarter, Factories & Sales Regions Comparison of Vendors
Table Product List of Vendors
2.3 Dynamic of Vendors
3 Global Market by Type
3.1 Market Share
Table Global Contact Center Market (Million USD) by Type (2017-2019)
Table Global Contact Center Market Share by Type (2017-2019)
Table Global Contact Center Market Volume () by Type (2017-2019)
Table Global Contact Center Market Volume Share by Type (2017-2019)
3.2 Introduction of End-Use by Different Products
4 Global Market by End-Use / Application
4.1 Market Share
Table Global Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Global Contact Center Market Share by End-Use / Application (2017-2019)
Table Global Contact Center Market Volume () by End-Use / Application (2017-2019)
Table Global Contact Center Market Volume Share by End-Use / Application (2017-2019)
4.2 Overview of Consumption Characteristics
4.2.1 Preference Driven
4.2.2 Substitutability
4.2.3 Influence by Strategy
4.2.4 Professional Needs
5 Global Market by Regions
5.1 Market Share
Table Global Contact Center Market (Million USD) by Regions (2017-2019)
Table Global Contact Center Market Share by Regions (2017-2019)
Table Global Contact Center Market Volume () by Regions (2017-2019)
Table Global Contact Center Market Volume Share by Regions (2017-2019)
5.2 Regional Market Growth
5.2.1 North America
Figure North America Market Growth 2015-2018
5.2.2 Europe
Figure Europe Market Growth 2017-2019
5.2.3 Asia-Pacific
Figure Asia-Pacific Market Growth 2017-2019
5.2.4 South America
Figure South America Market Growth 2017-2019
5.2.5 Middle East & Africa
Figure Middle East & Africa Market Growth 2017-2019
6 North America Market
6.1 by Type
Table North America Contact Center Market (Million USD) by Type (2017-2019)
Table North America Contact Center Market Share by Type (2017-2019)
6.2 by End-Use / Application
Table North America Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table North America Contact Center Market Share by End-Use / Application (2017-2019)
6.3 by Regions
Table North America Contact Center Market (Million USD) by Regions (2017-2019)
Table North America Contact Center Market Share by Regions (2017-2019)
7 Europe Market
7.1 by Type
Table Europe Contact Center Market (Million USD) by Type (2017-2019)
Table Europe Contact Center Market Share by Type (2017-2019)
7.2 by End-Use / Application
Table Europe Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Europe Contact Center Market Share by End-Use / Application (2017-2019)
7.3 by Regions
Table Europe Contact Center Market (Million USD) by Regions (2017-2019)
Table Europe Contact Center Market Share by Regions (2017-2019)
8 Asia-Pacific Market
8.1 by Type
Table Asia-Pacific Contact Center Market (Million USD) by Type (2017-2019)
Table Asia-Pacific Contact Center Market Share by Type (2017-2019)
8.2 by End-Use / Application
Table Asia-Pacific Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Asia-Pacific Contact Center Market Share by End-Use / Application (2017-2019)
8.3 by Regions
Table Asia-Pacific Contact Center Market (Million USD) by Regions (2017-2019)
Table Asia-Pacific Contact Center Market Share by Regions (2017-2019)
9 South America Market
9.1 by Type
Table South America Contact Center Market (Million USD) by Type (2017-2019)
Table South America Contact Center Market Share by Type (2017-2019)
9.2 by End-Use / Application
Table South America Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table South America Contact Center Market Share by End-Use / Application (2017-2019)
9.3 by Regions
Table South America Contact Center Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Contact Center Market Share by Regions (2017-2019)
10 Middle East & Africa Market
10.1 by Type
Table Middle East & Africa Contact Center Market (Million USD) by Type (2017-2019)
Table Middle East & Africa Contact Center Market Share by Type (2017-2019)
10.2 by End-Use / Application
Table Middle East & Africa Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Middle East & Africa Contact Center Market Share by End-Use / Application (2017-2019)
10.3 by Regions
Table Middle East & Africa Contact Center Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Contact Center Market Share by Regions (2017-2019)
11 Market Forecast
11.1 Global Market Forecast (2020-2025)
Figure Global Contact Center Market (Million USD) and Growth Forecast (2020-2025)
Figure Global Contact Center Market Volume () and Growth Forecast (2020-2025)
11.2 Market Forecast by Regions (2020-2025)
Table Global Contact Center Market (Million USD) Forecast by Regions (2020-2025)
Table Global Contact Center Market Share Forecast by Regions (2020-2025)
Table Global Contact Center Market Volume () Forecast by Regions (2020-2025)
Table Global Contact Center Market Volume Share Forecast by Regions (2020-2025)
11.3 Market Forecast by Type (2020-2025)
Table Global Contact Center Market (Million USD) Forecast by Type (2020-2025)
Table Global Contact CenterMarket Share by Forecast Type (2020-2025)
11.4 Market Forecast by End-Use / Application (2020-2025)
Table Global Contact Center Market (Million USD) Forecast by End-Use / Application (2020-2025)
Table Global Contact Center Market Share Forecast by End-Use / Application (2020-2025)
12 Key Manufacturers
12.Herman Miller Teleperformance
12.1.2 Company Overview
12.1.2 Product and End-User / Application
12.1.3 Business Data (Sales Revenue, Cost and Margin)
Table Sales Revenue, Volume, Price, Cost and Margin of Teleperformance
12.2 Alorica
12.3 Convergys
12.4 Atento S.A
12.5 Sykes Enterprises
12.6 Arvato
12.7 Serco Group
12.8 Acticall (Sitel)
12.9 Transcom
12.10 TeleTech
12.11 Concentrix (SYNNEX)
12.12 HKT Teleservices
12.13 Comdata Group
13 Overview of Industry Development (COVID-19)
13.1 Analysis of Industry Development (COVID-19)
13.2 Industry Development Stage (COVID-19)
13.3 General Situation of Industry Development (COVID-19)
13.4 Analysis of Industry Development Characteristics (COVID-19)
14 Research Conclusion
List of Tables
Table Global Contact Center Market and Growth by Type
Table Global Contact Center Market and Growth by End-Use / Application
Table Global Contact Center Revenue (Million USD) by Vendors (2017-2019)
Table Global Contact Center Revenue Share by Vendors (2017-2019)
Table Global Contact Center Market Volume () by Vendors (2017-2019)
Table Global Contact Center Market Volume Share by Vendors (2017-2019)
Table Headquarter, Factories & Sales Regions Comparison of Vendors
Table Product List of Vendors
Table Global Contact Center Market (Million USD) by Type (2017-2019)
Table Global Contact Center Market Share by Type (2017-2019)
Table Global Contact Center Market Volume () by Type (2017-2019)
Table Global Contact Center Market Volume Share by Type (2017-2019)
Table Global Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Global Contact Center Market Share by End-Use / Application (2017-2019)
Table Global Contact Center Market Volume () by End-Use / Application (2017-2019)
Table Global Contact Center Market Volume Share by End-Use / Application (2017-2019)
Table Global Contact Center Market (Million USD) by Regions (2017-2019)
Table Global Contact Center Market Share by Regions (2017-2019)
Table Global Contact Center Market Volume () by Regions (2017-2019)
Table Global Contact Center Market Volume Share by Regions (2017-2019)
Table North America Contact Center Market (Million USD) by Type (2017-2019)
Table North America Contact Center Market Share by Type (2017-2019)
Table North America Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table North America Contact Center Market Share by End-Use / Application (2017-2019)
Table North America Contact Center Market (Million USD) by Regions (2017-2019)
Table North America Contact Center Market Share by Regions (2017-2019)
Table Europe Contact Center Market (Million USD) by Type (2017-2019)
Table Europe Contact Center Market Share by Type (2017-2019)
Table Europe Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Europe Contact Center Market Share by End-Use / Application (2017-2019)
Table Europe Contact Center Market (Million USD) by Regions (2017-2019)
Table Europe Contact Center Market Share by Regions (2017-2019)
Table Asia-Pacific Contact Center Market (Million USD) by Type (2017-2019)
Table Asia-Pacific Contact Center Market Share by Type (2017-2019)
Table Asia-Pacific Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Asia-Pacific Contact Center Market Share by End-Use / Application (2017-2019)
Table Asia-Pacific Contact Center Market (Million USD) by Regions (2017-2019)
Table Asia-Pacific Contact Center Market Share by Regions (2017-2019)
Table South America Contact Center Market (Million USD) by Type (2017-2019)
Table South America Contact Center Market Share by Type (2017-2019)
Table South America Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table South America Contact Center Market Share by End-Use / Application (2017-2019)
Table South America Contact Center Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Contact Center Market Share by Regions (2017-2019)
Table Middle East & Africa Contact Center Market (Million USD) by Type (2017-2019)
Table Middle East & Africa Contact Center Market Share by Type (2017-2019)
Table Middle East & Africa Contact Center Market (Million USD) by End-Use / Application (2017-2019)
Table Middle East & Africa Contact Center Market Share by End-Use / Application (2017-2019)
Table Middle East & Africa Contact Center Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Contact Center Market Share by Regions (2017-2019)
Table Global Contact Center Market (Million USD) Forecast by Regions (2020-2025)
Table Global Contact Center Market Share Forecast by Regions (2020-2025)
Table Global Contact Center Market Volume () Forecast by Regions (2020-2025)
Table Global Contact Center Market Volume Share Forecast by Regions (2020-2025)
Table Global Contact Center Market (Million USD) Forecast by Type (2020-2025)
Table Global Contact CenterMarket Share by Forecast Type (2020-2025)
Table Global Contact Center Market (Million USD) Forecast by End-Use / Application (2020-2025)
Table Global Contact Center Market Share Forecast by End-Use / Application (2020-2025)
Table Sales Revenue, Volume, Price, Cost and Margin of Teleperformance
Table Sales Revenue, Volume, Price, Cost and Margin of Alorica
Table Sales Revenue, Volume, Price, Cost and Margin of Convergys
Table Sales Revenue, Volume, Price, Cost and Margin of Atento S.A
Table Sales Revenue, Volume, Price, Cost and Margin of Sykes Enterprises
Table Sales Revenue, Volume, Price, Cost and Margin of Arvato
Table Sales Revenue, Volume, Price, Cost and Margin of Serco Group
Table Sales Revenue, Volume, Price, Cost and Margin of Acticall (Sitel)
Table Sales Revenue, Volume, Price, Cost and Margin of Transcom
Table Sales Revenue, Volume, Price, Cost and Margin of TeleTech
Table Sales Revenue, Volume, Price, Cost and Margin of Concentrix (SYNNEX)
Table Sales Revenue, Volume, Price, Cost and Margin of HKT Teleservices
Table Sales Revenue, Volume, Price, Cost and Margin of Comdata Group
List of Figures
Figure Global Contact Center Market Size (Million USD) 2017-2025
Figure North America Market Growth 2015-2018
Figure Europe Market Growth 2017-2019
Figure Asia-Pacific Market Growth 2017-2019
Figure South America Market Growth 2017-2019
Figure Middle East & Africa Market Growth 2017-2019
Figure Global Contact Center Market (Million USD) and Growth Forecast (2020-2025)
Figure Global Contact Center Market Volume () and Growth Forecast (2020-2025)
Global Contact Center Market Research Report 2024
Published: 08-Jan-2024 Price: US 2900 Onwards Pages: 88
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and The collection of information from customers during in-store purchasing. A contact center is generally part of an en......
Global Contact Center Market Growth (Status and Outlook) 2024-2030
Published: 04-Jan-2024 Price: US 3660 Onwards Pages: 112
According to our LPI (LP Information) latest study, the global Contact Center market size was valued at US$ 32950 million in 2023. With growing demand in downstream market, the Contact Center is forecast to a readjusted size of US$ 42890 million by 2030 with a CAGR of 3.8% during review period.
The research report highlights the growth potential of the global Contact Center market. Contact Center are expected to show stable growth in the future market. However, product differentiation, r......
Global Contact Center Market 2024 by Company, Regions, Type and Application, Forecast to 2030
Published: 01-Jan-2024 Price: US 3480 Onwards Pages: 114
According to our (Global Info Research) latest study, the global Contact Center market size was valued at USD 34660 million in 2023 and is forecast to a readjusted size of USD 44210 million by 2030 with a CAGR of 3.5% during review period.
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may inc......
Global SaaS-based CRM Software Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
Published: 21-Dec-2023 Price: US 3380 Onwards Pages: 101
Market Overview of Global SaaS-based CRM Software market:
According to our latest research, the global SaaS-based CRM Software market looks promising in the next 5 years. As of 2022, the global SaaS-based CRM Software market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years.
SaaS is a cloud-based software solution in which software providers deliver applications to users over the internet. SaaS ......
Global Customer Relationship Management Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
Published: 21-Dec-2023 Price: US 3380 Onwards Pages: 98
Market Overview of Global Customer Relationship Management market:
According to our latest research, the global Customer Relationship Management market looks promising in the next 5 years. As of 2022, the global Customer Relationship Management market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years.
This report covers a research time span from 2018 to 2028, and presents a deep and comprehensiv......
Global Outsourced Customer Care Services Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
Published: 12-Dec-2023 Price: US 3380 Onwards Pages: 115
Market Overview of Global Outsourced Customer Care Services market:
According to our latest research, the global Outsourced Customer Care Services market looks promising in the next 5 years. As of 2022, the global Outsourced Customer Care Services market was estimated at USD 71839.25 million, and it's anticipated to reach USD 93798.75 million in 2028, with a CAGR of 4.55% during the forecast years.
This report covers a research time span from 2018 to 2028, and presents a deep......
Global Contact Center Analytics Market Research Report 2023
Published: 28-Nov-2023 Price: US 2900 Onwards Pages: 93
Contact center analytics are software tools that convert raw data into useful and actionable information by making correlations, uncovering trends and identifying root cause. Contact centers typically use multiple systems - order entry, CRM, ACD, IVR, quality management - in The course of serving customers.
According to QYResearch's new survey, global Contact Center Analytics market is projected to reach US$ 2707.6 million in 2029, increasing from US$ 1145.2 million in 2022, with The CAGR......
2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel
Published: 06-Nov-2023 Price: US 2500 Onwards Pages: 104
This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).
This report provides detailed historical analysis of global market for Con......
Global Contact Center Market Status and Outlook 2023-2028
Published: 06-Nov-2023 Price: US 3160 Onwards Pages: 127
The call center is a system based on modern communication and CTI platforms, using IVR, ACD and other functions, which can handle a large number of different incoming and outgoing phone calls and services at the same time.
Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their......
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