COVID-19 Impact on IT/DevOps Incident Management Software Market, Global Research Reports 2020-2021

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Date: 20-May-2020
No. of pages: 92
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This report covers market size and forecasts of IT/DevOps Incident Management Software, including the following market information:

  • Global IT/DevOps Incident Management Software Market Size, 2019-2021, and 2020 (quarterly data), (US$ Million)

  • Global IT/DevOps Incident Management Software Market Size by Type and by Application, 2019-2021, and 2020 (quarterly data), (US$ Million)

  • Global IT/DevOps Incident Management Software Market Size by Region (and Key Countries), 2019-2021, and 2020 (quarterly data), (US$ Million)

  • Global IT/DevOps Incident Management Software Market Size by Company, 2019- 2020 (quarterly data), (US$ Million)

Key market players

Major competitors identified in this market include PagerDuty, Freshservice, Samanage, JIRA Service Desk, OpsGenie, VictorOps, NinjaRMM, ServiceNow, Symantec, Web Help Desk, DERDACK, SunView, etc.

Based on the Region:

  • Asia-Pacific (China, Japan, South Korea, India and ASEAN)

  • North America (US and Canada)

  • Europe (Germany, France, UK and Italy)

  • Rest of World (Latin America, Middle East & Africa)

Based on the Type:

  • Cloud Based

  • On-Premise

Based on the Application:

  • Large Enterprises

  • SMEs

COVID-19 Impact on IT/DevOps Incident Management Software Market, Global Research Reports 2020-2021

Table of Contents
1.1 Research Scope
1.2 Market Segmentation
1.3 Research Objectives
1.4 Research Methodology
1.4.1 Research Process
1.4.2 Data Triangulation
1.4.3 Research Approach
1.4.4 Base Year
1.5 Coronavirus Disease 2019 (Covid-19) Impact Will Have a Severe Impact on Global Growth
1.5.1 Covid-19 Impact: Global GDP Growth, 2019, 2020 and 2021 Projections
1.5.2 Covid-19 Impact: Commodity Prices Indices
1.5.3 Covid-19 Impact: Global Major Government Policy
1.6 The Covid-19 Impact on IT/DevOps Incident Management Software Industry
1.7 COVID-19 Impact: IT/DevOps Incident Management Software Market Trends
2 Global IT/DevOps Incident Management Software Quarterly Market Size Analysis
2.1 IT/DevOps Incident Management Software Business Impact Assessment - COVID-19
2.1.1 Global IT/DevOps Incident Management Software Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026
2.2 Global IT/DevOps Incident Management Software Quarterly Market Size 2020-2021
2.3 COVID-19-Driven Market Dynamics and Factor Analysis
2.3.1 Drivers
2.3.2 Restraints
2.3.3 Opportunities
2.3.4 Challenges
3 Quarterly Competitive Assessment, 2020
3.1 By Players, Global IT/DevOps Incident Management Software Quarterly Market Size, 2019 VS 2020
3.2 By Players, IT/DevOps Incident Management Software Headquarters and Area Served
3.3 Date of Key Players Enter into IT/DevOps Incident Management Software Market
3.4 Key Players IT/DevOps Incident Management Software Product Offered
3.5 Mergers & Acquisitions, Expansion Plans
4 Impact of Covid-19 on IT/DevOps Incident Management Software Segments, By Type
4.1 Introduction
1.4.1 Cloud Based
1.4.2 On-Premise
4.2 By Type, Global IT/DevOps Incident Management Software Market Size, 2019-2021
5 Impact of Covid-19 on IT/DevOps Incident Management Software Segments, By Application
5.1 Overview
5.5.1 Large Enterprises
5.5.2 SMEs
5.2 By Application, Global IT/DevOps Incident Management Software Market Size, 2019-2021
5.2.1 By Application, Global IT/DevOps Incident Management Software Market Size by Application, 2019-2021
6 Geographic Analysis
6.1 Introduction
6.2 North America
6.2.1 Macroeconomic Indicators of US
6.2.2 US
6.2.3 Canada
6.3 Europe
6.3.1 Macroeconomic Indicators of Europe
6.3.2 Germany
6.3.3 France
6.3.4 UK
6.3.5 Italy
6.4 Asia-Pacific
6.4.1 Macroeconomic Indicators of Asia-Pacific
6.4.2 China
6.4.3 Japan
6.4.4 South Korea
6.4.5 India
6.4.6 ASEAN
6.5 Rest of World
6.5.1 Latin America
6.5.2 Middle East and Africa
7 Company Profiles
7.1 PagerDuty
7.1.1 PagerDuty Business Overview
7.1.2 PagerDuty IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.1.3 PagerDuty IT/DevOps Incident Management Software Product Introduction
7.1.4 PagerDuty Response to COVID-19 and Related Developments
7.2 Freshservice
7.2.1 Freshservice Business Overview
7.2.2 Freshservice IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.2.3 Freshservice IT/DevOps Incident Management Software Product Introduction
7.2.4 Freshservice Response to COVID-19 and Related Developments
7.3 Samanage
7.3.1 Samanage Business Overview
7.3.2 Samanage IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.3.3 Samanage IT/DevOps Incident Management Software Product Introduction
7.3.4 Samanage Response to COVID-19 and Related Developments
7.4 JIRA Service Desk
7.4.1 JIRA Service Desk Business Overview
7.4.2 JIRA Service Desk IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.4.3 JIRA Service Desk IT/DevOps Incident Management Software Product Introduction
7.4.4 JIRA Service Desk Response to COVID-19 and Related Developments
7.5 OpsGenie
7.5.1 OpsGenie Business Overview
7.5.2 OpsGenie IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.5.3 OpsGenie IT/DevOps Incident Management Software Product Introduction
7.5.4 OpsGenie Response to COVID-19 and Related Developments
7.6 VictorOps
7.6.1 VictorOps Business Overview
7.6.2 VictorOps IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.6.3 VictorOps IT/DevOps Incident Management Software Product Introduction
7.6.4 VictorOps Response to COVID-19 and Related Developments
7.7 NinjaRMM
7.7.1 NinjaRMM Business Overview
7.7.2 NinjaRMM IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.7.3 NinjaRMM IT/DevOps Incident Management Software Product Introduction
7.7.4 NinjaRMM Response to COVID-19 and Related Developments
7.8 ServiceNow
7.8.1 ServiceNow Business Overview
7.8.2 ServiceNow IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.8.3 ServiceNow IT/DevOps Incident Management Software Product Introduction
7.8.4 ServiceNow Response to COVID-19 and Related Developments
7.9 Symantec
7.9.1 Symantec Business Overview
7.9.2 Symantec IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.9.3 Symantec IT/DevOps Incident Management Software Product Introduction
7.9.4 Symantec Response to COVID-19 and Related Developments
7.10 Web Help Desk
7.10.1 Web Help Desk Business Overview
7.10.2 Web Help Desk IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.10.3 Web Help Desk IT/DevOps Incident Management Software Product Introduction
7.10.4 Web Help Desk Response to COVID-19 and Related Developments
7.11 DERDACK
7.11.1 DERDACK Business Overview
7.11.2 DERDACK IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.11.3 DERDACK IT/DevOps Incident Management Software Product Introduction
7.11.4 DERDACK Response to COVID-19 and Related Developments
7.12 SunView
7.12.1 SunView Business Overview
7.12.2 SunView IT/DevOps Incident Management Software Quarterly Revenue, 2020
7.12.3 SunView IT/DevOps Incident Management Software Product Introduction
7.12.4 SunView Response to COVID-19 and Related Developments
8 Key Findings
9 Appendix
9.1 About US
9.2 Disclaimer
List of Tables

Table 1. Overview of the World Economic Outlook Projections
Table 2. Summary of World Real per Capita Output (Annual percent change; in international currency at purchasing power parity)
Table 3. European Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 4. Asian and Pacific Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 5. Western Hemisphere Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 6. Middle Eastern and Central Asian Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 7. Covid-19 Impact: Global Major Government Policy
Table 8. The Covid-19 Impact on IT/DevOps Incident Management Software Assessment
Table 9. COVID-19 Impact: IT/DevOps Incident Management Software Market Trends
Table 10. COVID-19 Impact Global IT/DevOps Incident Management Software Market Size
Table 11. Global IT/DevOps Incident Management Software Quarterly Market Size, 2020 (US$ Million)
Table 12. Global IT/DevOps Incident Management Software Market Size, Pre-COVID-19 and Post- COVID-19 Quarterly Comparison, 2020-2021 (US$ Million)
Table 13. Global IT/DevOps Incident Management Software Market Growth Drivers
Table 14. Global IT/DevOps Incident Management Software Market Restraints
Table 15. Global IT/DevOps Incident Management Software Market Opportunities
Table 16. Global IT/DevOps Incident Management Software Market Challenges
Table 17. By Players, IT/DevOps Incident Management Software Quarterly Revenue, 2019 VS 2020 (US$ Million)
Table 18. Key Players, IT/DevOps Incident Management Software Revenue Market Share, 2019 VS 2020 (%)
Table 19. Key IT/DevOps Incident Management Software Players Headquarters and Area Served
Table 20. Date of Key Players Enter into IT/DevOps Incident Management Software Market
Table 21. Key Players IT/DevOps Incident Management Software Product Type
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. By Players, Global IT/DevOps Incident Management Software Market Size 2019-2021, (US$ Million)
Table 24. Global IT/DevOps Incident Management Software Market Size by Application: 2019-2021 (US$ Million)
Table 25. Global IT/DevOps Incident Management Software Market Size by Region, 2019-2021 (US$ Million)
Table 26. By Country, North America IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 27. By Type, US IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 28. By Application, US IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 29. By Type, Canada IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 30. By Application, Canada IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 31. Macroeconomic Indicators of Europe (Germany, France, UK and Italy)
Table 32. By Country, Europe IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 33. By Type, Germany IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 34. By Application, Germany IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 35. By Type, France IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 36. By Application, France IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 37. By Type, UK IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 38. By Application, UK IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 39. By Type, Italy IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 40. By Application, Italy IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 41. Macroeconomic Indicators of Asia-Pacific (China, Japan, South Korea, India and ASEAN)
Table 42. By Region, Asia-Pacific IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 43. By Type, China IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 44. By Application, China IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 45. By Type, Japan IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 46. By Application, Japan IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 47. By Type, South Korea IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 48. By Application, South Korea IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 49. By Type, India IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 50. By Application, India IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 51. By Type, ASEAN IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 52. By Application, ASEAN IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 53. By Type, Latin America IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 54. By Application, Latin America IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 55. By Type, Middle East and Africa IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 56. By Application, Middle East and Africa IT/DevOps Incident Management Software Market Size, 2019-2021 (US$ Million)
Table 57. PagerDuty Business Overview
Table 58. PagerDuty IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 59. PagerDuty IT/DevOps Incident Management Software Product
Table 60. PagerDuty Response to COVID-19 and Related Developments
Table 61. Freshservice Business Overview
Table 62. Freshservice IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 63. Freshservice IT/DevOps Incident Management Software Product
Table 64. Freshservice Response to COVID-19 and Related Developments
Table 65. Samanage Business Overview
Table 66. Samanage IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 67. Samanage IT/DevOps Incident Management Software Product
Table 68. Samanage Response to COVID-19 and Related Developments
Table 69. JIRA Service Desk Business Overview
Table 70. JIRA Service Desk IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 71. JIRA Service Desk IT/DevOps Incident Management Software Product
Table 72. JIRA Service Desk Response to COVID-19 and Related Developments
Table 73. OpsGenie Business Overview
Table 74. OpsGenie IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 75. OpsGenie IT/DevOps Incident Management Software Product
Table 76. OpsGenie Response to COVID-19 and Related Developments
Table 77. VictorOps Business Overview
Table 78. VictorOps IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 79. VictorOps IT/DevOps Incident Management Software Product
Table 80. VictorOps Response to COVID-19 and Related Developments
Table 81. NinjaRMM Business Overview
Table 82. NinjaRMM IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 83. NinjaRMM IT/DevOps Incident Management Software Product
Table 84. NinjaRMM Response to COVID-19 and Related Developments
Table 85. ServiceNow Business Overview
Table 86. ServiceNow IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 87. ServiceNow IT/DevOps Incident Management Software Product
Table 88. ServiceNow Response to COVID-19 and Related Developments
Table 89. Symantec Business Overview
Table 90. Symantec IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 91. Symantec IT/DevOps Incident Management Software Product
Table 92. Symantec Response to COVID-19 and Related Developments
Table 93. Web Help Desk Business Overview
Table 94. Web Help Desk IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 95. Web Help Desk IT/DevOps Incident Management Software Product
Table 96. Web Help Desk Response to COVID-19 and Related Developments
Table 97. DERDACK Business Overview
Table 98. DERDACK IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 99. DERDACK IT/DevOps Incident Management Software Product
Table 100. DERDACK Response to COVID-19 and Related Developments
Table 101. SunView Business Overview
Table 102. SunView IT/DevOps Incident Management Software Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 103. SunView IT/DevOps Incident Management Software Product
Table 104. SunView Response to COVID-19 and Related Developments
List of Figures

Figure 1. IT/DevOps Incident Management Software Product Picture
Figure 2. IT/DevOps Incident Management Software Market Segmentation
Figure 3. Research Objectives
Figure 4. Research Process
Figure 5. Data Triangulation
Figure 6. Research Approach
Figure 7. Commodity Prices-Metals Price Indices
Figure 8. Commodity Prices- Precious Metal Price Indices
Figure 9. Commodity Prices- Agricultural Raw Material Price Indices
Figure 10. Commodity Prices- Food and Beverage Price Indices
Figure 11. Commodity Prices- Fertilizer Price Indices
Figure 12. Commodity Prices- Energy Price Indices
Figure 13. G20+: Economic Policy Responses to COVID-19
Figure 14. Global IT/DevOps Incident Management Software Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026 (US$ Million)
Figure 15. Global IT/DevOps Incident Management Software Market Size, Pre-COVID-19 and Post- COVID-19, Year-over-Year Growth Rate, 2015-2026 (%)
Figure 16. Global IT/DevOps Incident Management Software Market Size, Quarterly Growth, 2020-2021 (%)
Figure 17. Global IT/DevOps Incident Management Software Market Size, Market Share by Type, 2019 VS 2020 (%)
Figure 18. Global IT/DevOps Incident Management Software Market Size, Market Share by Application, 2019 VS 2020 (%)
Figure 19. Global IT/DevOps Incident Management Software Market Size Market Share by Region, 2019 VS 2020 (%)
Figure 20. United States Composite PMI and GDP
Figure 21. Eurozone Composite PMI and GDP
Figure 22. Eurozone Core v. Periphery PMI Output Indices
Figure 23. Core v. Periphery PMI Employment Indices
Figure 24. UK Composite PMI and GDP
Figure 25. Caixin China Composite Output Index
Figure 26. Caixin China General Services Business Activity Index
Figure 27. Japan Composite Output Index
Figure 28. South Korea Manufacturing PMI
Figure 29. India Composite Output Index
Figure 30. ASEAN Manufacturing PMI
Figure 31. By Region, Asia-Pacific IT/DevOps Incident Management Software Market Size Market Share, 2019-2021
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