Covid-19 Impact on Global Customer Care BPO Market Size, Status and Forecast 2020-2026

Covid-19 Impact on Global Customer Care BPO Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Care BPO Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Care BPO Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Onshore Outsourcing
1.4.3 Offshore Outsourcing
1.5 Market by Application
1.5.1 Global Customer Care BPO Market Share by Application: 2020 VS 2026
1.5.2 Telecom and IT
1.5.3 BFSI
1.5.4 Healthcare and Life Sciences
1.5.5 Government and Public
1.5.6 Retail and Consumer Goods
1.5.7 Others
1.6 Coronavirus Disease 2019 (Covid-19): Customer Care BPO Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Care BPO Industry
1.6.1.1 Customer Care BPO Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19's Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Care BPO Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Care BPO Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 Global Growth Trends by Regions
2.1 Customer Care BPO Market Perspective (2015-2026)
2.2 Customer Care BPO Growth Trends by Regions
2.2.1 Customer Care BPO Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Care BPO Historic Market Share by Regions (2015-2020)
2.2.3 Customer Care BPO Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
2.3.5 Customer Care BPO Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Care BPO Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Customer Care BPO Players by Market Size
3.1.1 Global Top Customer Care BPO Players by Revenue (2015-2020)
3.1.2 Global Customer Care BPO Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Care BPO Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Care BPO Market Concentration Ratio
3.2.1 Global Customer Care BPO Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Care BPO Revenue in 2019
3.3 Customer Care BPO Key Players Head office and Area Served
3.4 Key Players Customer Care BPO Product Solution and Service
3.5 Date of Enter into Customer Care BPO Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2015-2026)
4.1 Global Customer Care BPO Historic Market Size by Type (2015-2020)
4.2 Global Customer Care BPO Forecasted Market Size by Type (2021-2026)
5 Customer Care BPO Breakdown Data by Application (2015-2026)
5.1 Global Customer Care BPO Market Size by Application (2015-2020)
5.2 Global Customer Care BPO Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Customer Care BPO Market Size (2015-2020)
6.2 Customer Care BPO Key Players in North America (2019-2020)
6.3 North America Customer Care BPO Market Size by Type (2015-2020)
6.4 North America Customer Care BPO Market Size by Application (2015-2020)
7 Europe
7.1 Europe Customer Care BPO Market Size (2015-2020)
7.2 Customer Care BPO Key Players in Europe (2019-2020)
7.3 Europe Customer Care BPO Market Size by Type (2015-2020)
7.4 Europe Customer Care BPO Market Size by Application (2015-2020)
8 Brazil
8.1 Brazil Customer Care BPO Market Size (2015-2020)
8.2 Customer Care BPO Key Players in Brazil (2019-2020)
8.3 Brazil Customer Care BPO Market Size by Type (2015-2020)
8.4 Brazil Customer Care BPO Market Size by Application (2015-2020)
9 India
9.1 India Customer Care BPO Market Size (2015-2020)
9.2 Customer Care BPO Key Players in India (2019-2020)
9.3 India Customer Care BPO Market Size by Type (2015-2020)
9.4 India Customer Care BPO Market Size by Application (2015-2020)
10 Key Players Profiles
10.1 Teleperformance SA
10.1.1 Teleperformance SA Company Details
10.1.2 Teleperformance SA Business Overview and Its Total Revenue
10.1.3 Teleperformance SA Customer Care BPO Introduction
10.1.4 Teleperformance SA Revenue in Customer Care BPO Business (2015-2020))
10.1.5 Teleperformance SA Recent Development
10.2 Convergys
10.2.1 Convergys Company Details
10.2.2 Convergys Business Overview and Its Total Revenue
10.2.3 Convergys Customer Care BPO Introduction
10.2.4 Convergys Revenue in Customer Care BPO Business (2015-2020)
10.2.5 Convergys Recent Development
10.3 Arvato
10.3.1 Arvato Company Details
10.3.2 Arvato Business Overview and Its Total Revenue
10.3.3 Arvato Customer Care BPO Introduction
10.3.4 Arvato Revenue in Customer Care BPO Business (2015-2020)
10.3.5 Arvato Recent Development
10.4 Sykes Enterprises
10.4.1 Sykes Enterprises Company Details
10.4.2 Sykes Enterprises Business Overview and Its Total Revenue
10.4.3 Sykes Enterprises Customer Care BPO Introduction
10.4.4 Sykes Enterprises Revenue in Customer Care BPO Business (2015-2020)
10.4.5 Sykes Enterprises Recent Development
10.5 Atento
10.5.1 Atento Company Details
10.5.2 Atento Business Overview and Its Total Revenue
10.5.3 Atento Customer Care BPO Introduction
10.5.4 Atento Revenue in Customer Care BPO Business (2015-2020)
10.5.5 Atento Recent Development
10.6 TeleTech Holdings
10.6.1 TeleTech Holdings Company Details
10.6.2 TeleTech Holdings Business Overview and Its Total Revenue
10.6.3 TeleTech Holdings Customer Care BPO Introduction
10.6.4 TeleTech Holdings Revenue in Customer Care BPO Business (2015-2020)
10.6.5 TeleTech Holdings Recent Development
10.7 Serco
10.7.1 Serco Company Details
10.7.2 Serco Business Overview and Its Total Revenue
10.7.3 Serco Customer Care BPO Introduction
10.7.4 Serco Revenue in Customer Care BPO Business (2015-2020)
10.7.5 Serco Recent Development
10.8 Acticall (Sitel)
10.8.1 Acticall (Sitel) Company Details
10.8.2 Acticall (Sitel) Business Overview and Its Total Revenue
10.8.3 Acticall (Sitel) Customer Care BPO Introduction
10.8.4 Acticall (Sitel) Revenue in Customer Care BPO Business (2015-2020)
10.8.5 Acticall (Sitel) Recent Development
10.9 Alorica
10.9.1 Alorica Company Details
10.9.2 Alorica Business Overview and Its Total Revenue
10.9.3 Alorica Customer Care BPO Introduction
10.9.4 Alorica Revenue in Customer Care BPO Business (2015-2020)
10.9.5 Alorica Recent Development
10.10 Webhelp
10.10.1 Webhelp Company Details
10.10.2 Webhelp Business Overview and Its Total Revenue
10.10.3 Webhelp Customer Care BPO Introduction
10.10.4 Webhelp Revenue in Customer Care BPO Business (2015-2020)
10.10.5 Webhelp Recent Development
10.11 Amdocs
10.11.1 Amdocs Company Details
10.11.2 Amdocs Business Overview and Its Total Revenue
10.11.3 Amdocs Customer Care BPO Introduction
10.11.4 Amdocs Revenue in Customer Care BPO Business (2015-2020)
10.11.5 Amdocs Recent Development
10.12 Transcom
10.12.1 Transcom Company Details
10.12.2 Transcom Business Overview and Its Total Revenue
10.12.3 Transcom Customer Care BPO Introduction
10.12.4 Transcom Revenue in Customer Care BPO Business (2015-2020)
10.12.5 Transcom Recent Development
10.13 Comdata
10.13.1 Comdata Company Details
10.13.2 Comdata Business Overview and Its Total Revenue
10.13.3 Comdata Customer Care BPO Introduction
10.13.4 Comdata Revenue in Customer Care BPO Business (2015-2020)
10.13.5 Comdata Recent Development
10.14 West Corporation
10.14.1 West Corporation Company Details
10.14.2 West Corporation Business Overview and Its Total Revenue
10.14.3 West Corporation Customer Care BPO Introduction
10.14.4 West Corporation Revenue in Customer Care BPO Business (2015-2020)
10.14.5 West Corporation Recent Development
10.15 Infosys BPM
10.15.1 Infosys BPM Company Details
10.15.2 Infosys BPM Business Overview and Its Total Revenue
10.15.3 Infosys BPM Customer Care BPO Introduction
10.15.4 Infosys BPM Revenue in Customer Care BPO Business (2015-2020)
10.15.5 Infosys BPM Recent Development
10.16 StarTek Inc
10.16.1 StarTek Inc Company Details
10.16.2 StarTek Inc Business Overview and Its Total Revenue
10.16.3 StarTek Inc Customer Care BPO Introduction
10.16.4 StarTek Inc Revenue in Customer Care BPO Business (2015-2020)
10.16.5 StarTek Inc Recent Development
11 Analyst's Viewpoints/Conclusions
12 Appendix
12.1 Research Methodology
12.1.1 Methodology/Research Approach
12.1.2 Data Source
12.2 Disclaimer
12.3 Author Details
List of Tables
Table 1. Customer Care BPO Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Care BPO Revenue
Table 3. Ranking of Global Top Customer Care BPO Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Care BPO Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Onshore Outsourcing
Table 6. Key Players of Offshore Outsourcing
Table 7. COVID-19 Impact Global Market: (Four Customer Care BPO Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for Customer Care BPO Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for Customer Care BPO Players to Combat Covid-19 Impact
Table 12. Global Customer Care BPO Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global Customer Care BPO Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global Customer Care BPO Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global Customer Care BPO Market Share by Regions (2015-2020)
Table 16. Global Customer Care BPO Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global Customer Care BPO Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. Customer Care BPO Market Growth Strategy
Table 22. Main Points Interviewed from Key Customer Care BPO Players
Table 23. Global Customer Care BPO Revenue by Players (2015-2020) (Million US$)
Table 24. Global Customer Care BPO Market Share by Players (2015-2020)
Table 25. Global Top Customer Care BPO Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Care BPO as of 2019)
Table 26. Global Customer Care BPO by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players Customer Care BPO Product Solution and Service
Table 29. Date of Enter into Customer Care BPO Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 32. Global Customer Care BPO Market Size Share by Type (2015-2020)
Table 33. Global Customer Care BPO Revenue Market Share by Type (2021-2026)
Table 34. Global Customer Care BPO Market Size Share by Application (2015-2020)
Table 35. Global Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 36. Global Customer Care BPO Market Size Share by Application (2021-2026)
Table 37. North America Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 38. North America Key Players Customer Care BPO Market Share (2019-2020)
Table 39. North America Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 40. North America Customer Care BPO Market Share by Type (2015-2020)
Table 41. North America Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 42. North America Customer Care BPO Market Share by Application (2015-2020)
Table 43. Europe Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players Customer Care BPO Market Share (2019-2020)
Table 45. Europe Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 46. Europe Customer Care BPO Market Share by Type (2015-2020)
Table 47. Europe Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 48. Europe Customer Care BPO Market Share by Application (2015-2020)
Table 49. Brazil Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 50. Brazil Key Players Customer Care BPO Market Share (2019-2020)
Table 51. Brazil Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 52. Brazil Customer Care BPO Market Share by Type (2015-2020)
Table 53. Brazil Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 54. Brazil Customer Care BPO Market Share by Application (2015-2020)
Table 55. India Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 56. India Key Players Customer Care BPO Market Share (2019-2020)
Table 57. India Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 58. India Customer Care BPO Market Share by Type (2015-2020)
Table 59. India Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 60. India Customer Care BPO Market Share by Application (2015-2020)
Table 61. Teleperformance SA Company Details
Table 62. Teleperformance SA Business Overview
Table 63. Teleperformance SA Product
Table 64. Teleperformance SA Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 65. Teleperformance SA Recent Development
Table 66. Convergys Company Details
Table 67. Convergys Business Overview
Table 68. Convergys Product
Table 69. Convergys Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 70. Convergys Recent Development
Table 71. Arvato Company Details
Table 72. Arvato Business Overview
Table 73. Arvato Product
Table 74. Arvato Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 75. Arvato Recent Development
Table 76. Sykes Enterprises Company Details
Table 77. Sykes Enterprises Business Overview
Table 78. Sykes Enterprises Product
Table 79. Sykes Enterprises Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 80. Sykes Enterprises Recent Development
Table 81. Atento Company Details
Table 82. Atento Business Overview
Table 83. Atento Product
Table 84. Atento Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 85. Atento Recent Development
Table 86. TeleTech Holdings Company Details
Table 87. TeleTech Holdings Business Overview
Table 88. TeleTech Holdings Product
Table 89. TeleTech Holdings Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 90. TeleTech Holdings Recent Development
Table 91. Serco Company Details
Table 92. Serco Business Overview
Table 93. Serco Product
Table 94. Serco Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 95. Serco Recent Development
Table 96. Acticall (Sitel) Business Overview
Table 97. Acticall (Sitel) Product
Table 98. Acticall (Sitel) Company Details
Table 99. Acticall (Sitel) Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 100. Acticall (Sitel) Recent Development
Table 101. Alorica Company Details
Table 102. Alorica Business Overview
Table 103. Alorica Product
Table 104. Alorica Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 105. Alorica Recent Development
Table 106. Webhelp Company Details
Table 107. Webhelp Business Overview
Table 108. Webhelp Product
Table 109. Webhelp Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 110. Webhelp Recent Development
Table 111. Amdocs Company Details
Table 112. Amdocs Business Overview
Table 113. Amdocs Product
Table 114. Amdocs Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 115. Amdocs Recent Development
Table 116. Transcom Company Details
Table 117. Transcom Business Overview
Table 118. Transcom Product
Table 119. Transcom Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 120. Transcom Recent Development
Table 121. Comdata Company Details
Table 122. Comdata Business Overview
Table 123. Comdata Product
Table 124. Comdata Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 125. Comdata Recent Development
Table 126. West Corporation Company Details
Table 127. West Corporation Business Overview
Table 128. West Corporation Product
Table 129. West Corporation Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 130. West Corporation Recent Development
Table 131. Infosys BPM Company Details
Table 132. Infosys BPM Business Overview
Table 133. Infosys BPM Product
Table 134. Infosys BPM Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 135. Infosys BPM Recent Development
Table 136. StarTek Inc Company Details
Table 137. StarTek Inc Business Overview
Table 138. StarTek Inc Product
Table 139. StarTek Inc Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 140. StarTek Inc Recent Development
Table 141. Research Programs/Design for This Report
Table 142. Key Data Information from Secondary Sources
Table 143. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Care BPO Market Share by Type: 2020 VS 2026
Figure 2. Onshore Outsourcing Features
Figure 3. Offshore Outsourcing Features
Figure 4. Global Customer Care BPO Market Share by Application: 2020 VS 2026
Figure 5. Telecom and IT Case Studies
Figure 6. BFSI Case Studies
Figure 7. Healthcare and Life Sciences Case Studies
Figure 8. Government and Public Case Studies
Figure 9. Retail and Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Customer Care BPO Report Years Considered
Figure 12. Global Customer Care BPO Market Size YoY Growth 2015-2026 (US$ Million)
Figure 13. Global Customer Care BPO Market Share by Regions: 2020 VS 2026
Figure 14. Global Customer Care BPO Market Share by Regions (2021-2026)
Figure 15. Porter's Five Forces Analysis
Figure 16. Global Customer Care BPO Market Share by Players in 2019
Figure 17. Global Top Customer Care BPO Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Care BPO as of 2019
Figure 18. The Top 10 and 5 Players Market Share by Customer Care BPO Revenue in 2019
Figure 19. North America Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Europe Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Brazil Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. India Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Teleperformance SA Total Revenue (US$ Million): 2019 Compared with 2018
Figure 24. Teleperformance SA Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 25. Convergys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 26. Convergys Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 27. Arvato Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Arvato Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 29. Sykes Enterprises Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Sykes Enterprises Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 31. Atento Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. Atento Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 33. TeleTech Holdings Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. TeleTech Holdings Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 35. Serco Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Serco Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 37. Acticall (Sitel) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. Acticall (Sitel) Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 39. Alorica Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Alorica Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 41. Webhelp Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. Webhelp Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 43. Amdocs Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. Amdocs Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 45. Transcom Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. Transcom Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 47. Comdata Total Revenue (US$ Million): 2019 Compared with 2018
Figure 48. Comdata Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 49. West Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 50. West Corporation Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 51. Infosys BPM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 52. Infosys BPM Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 53. StarTek Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 54. StarTek Inc Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 55. Bottom-up and Top-down Approaches for This Report
Figure 56. Data Triangulation
Figure 57. Key Executives Interviewed

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Published: 10-Jan-2024        Price: US 2900 Onwards        Pages: 70

The global Human Source Service market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during The forecast period 2024-2030. North American market for Human Source Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during The forecast period of 2024 through 2030. Asia-Pacific market for Human Source Service is estimated to increase from $ million in 2023 to reach $ millio......

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