Content Services Platforms Market by Solution (Document & Records Management, Workflow Management, Data Capture, Information Security, and Governance), Service, Organization Size, Deployment Type, Vertical, and Region - Global Forecast to 2023

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Date: 18-Apr-2019
No. of pages: 135
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“The proliferation of digital content across enterprises is expected to drive the overall growth of the content services platform market”

The global content services platform market is expected to grow from USD 22.6 billion in 2018 to USD 60.3 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 21.7% during the forecast period. The content services platform market is driven by various factors, such as growing adoption of SMAC technologies and proliferation of digital content across enterprises. However, data privacy and security concern scan hinder the growth of the market.

Services segment is expected to grow at the highest CAGR during the forecast period

With the increasing adoption of content services platform solutions, the demand for supporting services is also growing among end users.Content services platform related services include consulting, integration and deployment, and support and maintenance services. As this market grows, the demand for services is also expected to increase. Moreover, these services help implement solutions in a cost-efficient manner to accomplish business processes within the time frame and budget effectively. Furthermore, services are sometimes provided by channel partners who strengthen the geographical reach of the software vendor. The demand for integration and deployment services is expected to be quite promising in the future, due to the presence of various integration platforms.

BFSI vertical is expected to hold the largest market share during the forecast period

The BFSI industry vertical is one of the most regulated industry verticals. There are a number of regulatory compliances that the BFSI organizations have to adhere with. This industry vertical also happens to be the one which has seen a large number of cyber-attacks in recent times. The BFSI vertical produces large volumes of enterprise content from their daily operations. Content services platform vendors are looking at providing solutions and services based on standardized best-practice processes for improving data security, and lowering operating costs, as well as efficient audit-compliant processes in observation of all relevant regulations.

APAC is expected to record the highest growth rate during the forecast period

The content services platform market in APAC is expected to witness substantial growth, as SMEs and large enterprises in the region are rapidly adopting the content services platforms to ensure that their content management needs are met. Growing economies in countries such as China, Australia and New Zealand, and Japan, provide huge opportunities for the adoption of the content services platform solutions and services across different industry verticals. Meanwhile, North America is projected to hold the largest market size during the forecast period.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the content services platform market place.


  • By company type: Tier 1 – 38%, Tier 2 – 42%, and Tier 3 – 20%

  • By Designation: C-level – 40%, D-level – 35%, and Others – 25%

  • By Region: North America–35%, Europe–27%, APAC– 23%,RoW*- 15%


*RoW includes Latin America and MEA

Major vendors offering content services platform solutions and services across the globe include Microsoft (US), Hyland (US), Open Text (Canada), Box (US), Laserfiche (US), Adobe (US), IBM (US), M-Files (Finland), Nuxeo (US), Objective (US), Fabasoft (Austria), Micro Focus (UK), GRM Information Management (US), Everteam (France), DocuWare (Germany), Alfresco (US), Newgen (India), SER Group (Germany), and Oracle (US).The study includes an in-depth competitive analysis of these key players in the content services platform market, with their company profiles, recent developments, and key market strategies.

Research Coverage

The market study covers content services platform market across segments. The report aims at estimating the content services platform market size and future growth potential across different segments, such as component, solutions, services, deployment type, organization size, vertical, and region. Furthermore, the report also includes an in-depth competitive analysis of the key players in the market, their strengths and weaknesses, recent developments, and key market strategies.

Key Benefits of Buying the Report

The report will help the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall content services platform market and the sub-segments. This report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Content Services Platforms Market by Solution (Document & Records Management, Workflow Management, Data Capture, Information Security, and Governance), Service, Organization Size, Deployment Type, Vertical, and Region - Global Forecast to 2023

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Market Forecast
2.5 Competitive Leadership Mapping Research Methodology
2.6 Assumptions for the Study
2.7 Limitations of the Study

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Content Services Platforms Market
4.2 Market, By Solution (2018 vs 2023)
4.3 Market, By Deployment Type (2018 vs 2023)
4.4 Market, By Vertical (2018 vs 2023)
4.5 Market Investment Scenario

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Growing Adoption of Smac Technologies
5.2.1.2 Proliferation of Digital Content Across the Enterprises
5.2.1.3 Need for Delivering Contextualized User Experience
5.2.2 Restraints
5.2.2.1 Data Privacy and Security Concerns
5.2.3 Opportunities
5.2.3.1 Growing Adoption of End-To-End, Cross-Platform Solutions
5.2.3.2 Integrating Rpa With CSP Solutions
5.2.4 Challenges
5.2.4.1 Aligning CSP Strategy With the Strategic Initiatives of Organizations
5.2.5 Innovation Spotlight

6 Content Services Platforms Market, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Document and Records Management
6.2.1.1 Growing Focus of Organizations on Managing Their Enterprise Records Efficiently to Drive the Adoption of Document and Records Management Solutions
6.2.2 Workflow Management
6.2.2.1 Emphasis on Streamlining Workflows and Business Processes to Drive the Adoption of Workflow Management Solutions
6.2.3 Data Capture
6.2.3.1 Growing Need for Capturing Data in Timely and Efficient Manner to Drive the Adoption of Data Capture Solutions
6.2.4 Case Management
6.2.4.1 Growing Need for Managing Unique Business Processes and Cases to Drive the Adoption of Case Management Solutions
6.2.5 Information Security and Governance
6.2.5.1 Growing Focus of Enterprises on Safeguarding Enterprise Data Against Data Breaches to Drive the Adoption of Information Security and Governance Solutions
6.2.6 Content Reporting and Analytics
6.2.6.1 Emphasis on Gathering Business Insights From Enterprise Content to Drive the Adoption of Content Reporting and Analytics Solutions
6.2.7 Others
6.3 Services
6.3.1 Consulting
6.3.1.1 Growing Need for Innovative Ways of Dealing With Increasing Content to Drive the Demand for Consulting Services
6.3.2 Integration and Deployment
6.3.2.1 Increasing Focus on Enhanced Operational Efficiency to Drive the Demand for Integration and Deployment Services
6.3.3 Support and Maintenance
6.3.3.1 Growing Need for Seamless Performance of Software to Boost the Demand for Support and Maintenance Services

7 Content Services Platforms Market, By Deployment Type
7.1 Introduction
7.2 0n-Premises
7.2.1 Need for Data Security Among Enterprises to Drive the Adoption of On-Premises CSP Solutions
7.3 Cloud
7.3.1 Scalability and Cost-Effectiveness to Boost the Adoption of Cloud-Based CSP Solutions

8 Market, By Organization Size
8.1 Introduction
8.2 Small and Medium-Sized Enterprises
8.2.1 Need for Cost-Effective Solutions to Drive the Demand for CSP Solutions in SMEs
8.3 Large Enterprises
8.3.1 Rising Need for Operational Efficiency to Drive the Demand for CSP Solutions in Large Enterprises

9 Market, By Vertical
9.1 Introduction
9.2 Banking, Financial Services, and Insurance
9.2.1 Increasing Usage of Internet and Mobile Banking to Generate the Demand for CSP Solutions in the BFSI Vertical
9.3 Government and Public Sector
9.3.1 Increasing Need for Digitalization to Drive the Adoption of CSP Solutions in the Government and Public Sector
9.4 Healthcare and Life Sciences
9.4.1 Growing Regulatory Compliances to Drive the Adoption of CSP Solutions and Services in the Healthcare and Life Sciences Vertical
9.5 Energy and Utilities
9.5.1 Rising Need for Enhancing Operational Efficiency to Drive the Adoption of CSP Solutions in the Energy and Utilities Vertical
9.6 IT and Telecom
9.6.1 Rapid Technological Advancements to Boost the Adoption of CSP Solutions in the IT and Telecom Vertical
9.7 Education
9.7.1 Need for Effectively Managing A Plethora of Contents in Different Formats to Drive the Adoption of CSP Solutions in the Education Vertical
9.8 Manufacturing
9.8.1 Need for Manufacturers to Aggregate and Synchronize Content Driving the Adoption of CSP Solutions in the Manufacturing Vertical
9.9 Legal
9.9.1 Rapid Adoption of Digitalization in Legal Firms to Boost the Demand for CSP Solutions in the Legal Sector
9.10 Transportation and Logistics
9.10.1 Growing Need for Collecting, Managing, and Analyzing Large Amount of Content to Boost the Adoption of CSP Solutions in the Transportation and Logistics Vertical
9.11 Others

10 Content Services Platforms Market, By Region
10.1 Introduction
10.2 North America
10.2.1 United States
10.2.1.1 Increasing Focus Toward Technological Innovations to Drive the Growth of CSP Market in the US
10.2.2 Canada
10.2.2.1 Early Adoption of Advanced Technologies to Boost the Growth of CSP Market in Canada
10.3 Europe
10.3.1 United Kingdom
10.3.1.1 Increase in Digital Transformation to Drive the Adoption of CSP Solutions Among Organizations in the UK
10.3.2 Germany
10.3.2.1 New Government Regulations and Adoption of Advanced Technologies to Fuel the Growth of CSP Market in Germany
10.3.3 France
10.3.3.1 Increasing Need for Providing Delightful Customer Experience to Boost the Adoption of CSP Solutions in France
10.3.4 Rest of Europe
10.4 Asia Pacific
10.4.1 China
10.4.1.1 Increasing Use of Connected Technology to Increase the Demand for Solutions in China
10.4.2 Japan
10.4.2.1 Indirect Presence of CSP Vendors to Drive the Growth of CSP Market in Japan
10.4.3 Australia and New Zealand
10.4.3.1 Rising Adoption of Advanced Technologies to Increase the Growth Opportunities of CSP Solutions in Anz
10.4.4 Rest of Asia Pacific
10.5 Middle East and Africa
10.5.1 Kingdom of Saudi Arabia
10.5.1.1 Increasing Focus on Digital Transformation to Boost the Growth of CSP Market in Ksa
10.5.2 United Arab Emirates
10.5.2.1 Increase in Adoption of IoT, AI, and Cloud Computing Technologies to Drive the Growth of CSP Market in UAE
10.5.3 South Africa
10.5.3.1 Need for Enhancing Customer Experience to Boost the Demand for CSP Solutions in South Africa
10.5.4 Rest of Middle East and Africa
10.6 Latin America
10.6.1 Brazil
10.6.1.1 Increasing Need for Automation to Drive the Growth of CSP Market in Brazil
10.6.2 Mexico
10.6.2.1 Growing Need for Enhanced Security Solutions to Boost the Growth of CSP Market in Mexico
10.6.3 Rest of Latin America

11 Competitive Landscape
11.1 Competitive Scenario
11.1.1 New Product Launches
11.1.2 Business Expansions
11.1.3 Acquisitions
11.2 Competitive Leadership Mapping
11.2.1 Visionary Leaders
11.2.2 Innovators
11.2.3 Dynamic Differentiators
11.2.4 Emerging Companies

12 Company Profiles
(Business Overview, Products Offered, Recent Developments, SWOT Analysis & MnM View)*
12.1 Microsoft
12.2 IBM
12.3 Hyland
12.4 Opentext
12.5 BOX
12.6 Laserfiche
12.7 Adobe
12.8 M-Files
12.9 Nuxeo
12.10 Newgen
12.11 Fabasoft
12.12 Micro Focus
12.13 Everteam
12.14 Docuware
12.15 Objective
12.16 Oracle
12.17 Alfresco
12.18 GRM Information Management
12.19 SER Group

*Details on Business Overview, Products Offered, Recent Developments, SWOT Analysis & MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Discussion Guide
13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.3 Available Customizations
13.4 Related Reports
13.5 Author Details

List of Tables

Table 1 United States Dollar Exchange Rate, 2015–2017
Table 2 Factor Analysis
Table 3 Competitive Leadership Mapping Matrix: Criteria Weightage
Table 4 Content Services Platforms Market Size, By Component, 2016–2023 (USD Million)
Table 5 Solutions: Market Size, By Region, 2016–2023 (USD Million)
Table 6 Market Size, By Solution, 2016–2023 (USD Million)
Table 7 Document and Records Management: Market Size, By Region, 2016–2023 (USD Million)
Table 8 Workflow Management: Market Size, By Region, 2016–2023 (USD Million)
Table 9 Data Capture: Market Size, By Region, 2016–2023 (USD Million)
Table 10 Case Management: Content Services Platforms Market Size, By Region, 2016–2023 (USD Million)
Table 11 Information Security and Governance: Market Size, By Region, 2016–2023 (USD Million)
Table 12 Content Reporting and Analytics: Market Size, By Region, 2016–2023 (USD Million)
Table 13 Others: Market Size, By Region, 2016–2023 (USD Million)
Table 14 Services: Market Size, By Region, 2016–2023 (USD Million)
Table 15 Services: Market Size, By Type, 2016–2023 (USD Million)
Table 16 Consulting: Market Size, By Region, 2016–2023 (USD Million)
Table 17 Integration and Deployment: Market Size, By Region, 2016–2023 (USD Million)
Table 18 Support and Maintenance Services: Content Services Platforms Market Size, By Region, 2016–2023 (USD Million)
Table 19 Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 20 On-Premises: Market Size, By Region, 2016–2023 (USD Million)
Table 21 Cloud: Market Size, By Region, 2016–2023 (USD Million)
Table 22 Market Size, By Organization Size, 2016–2023 (USD Million)
Table 23 Small and Medium-Sized Enterprises: Market Size, By Region, 2016–2023 (USD Million)
Table 24 Large Enterprises: Market Size, By Region, 2016–2023 (USD Million)
Table 25 Market Size, By Vertical, 2016–2023 (USD Million)
Table 26 Banking, Financial Services, and Insurance: Market Size, By Region, 2016–2023 (USD Million)
Table 27 Government and Public Sector: Market Size, By Region, 2016–2023 (USD Million)
Table 28 Healthcare and Life Sciences: Market Size, By Region, 2016–2023 (USD Million)
Table 29 Energy and Utilities: Content Services Platforms Market Size, By Region, 2016–2023 (USD Million)
Table 30 IT and Telecom: Market Size, By Region, 2016–2023 (USD Million)
Table 31 Education: Market Size, By Region, 2016–2023 (USD Million)
Table 32 Manufacturing: Market Size, By Region, 2016–2023 (USD Million)
Table 33 Legal: Market Size, By Region, 2016–2023 (USD Million)
Table 34 Transportation and Logistics: Market Size, By Region, 2016–2023 (USD Million)
Table 35 Others: Market Size, By Region, 2016–2023 (USD Million)
Table 36 Market Size, By Region, 2016–2023 (USD Million)
Table 37 North America: Content Services Platforms Market Size, By Component, 2016–2023 (USD Million)
Table 38 North America: Market Size, By Solution, 2016–2023 (USD Million)
Table 39 North America: Market Size, By Service, 2016–2023 (USD Million)
Table 40 North America: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 41 North America: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 42 North America: Market Size, By Vertical, 2016–2023 (USD Million)
Table 43 North America: Market Size, By Country, 2016–2023 (USD Million)
Table 44 Europe: Content Services Platforms Market Size, By Component, 2016–2023 (USD Million)
Table 45 Europe: Market Size, By Solution, 2016–2023 (USD Million)
Table 46 Europe: Market Size, By Service, 2016–2023 (USD Million)
Table 47 Europe: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 48 Europe: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 49 Europe: Market Size, By Vertical, 2016–2023 (USD Million)
Table 50 Europe: Market Size, By Country, 2016–2023 (USD Million)
Table 51 Asia Pacific: Content Services Platforms Market Size, By Component, 2016–2023 (USD Million)
Table 52 Asia Pacific: Market Size, By Solution, 2016–2023 (USD Million)
Table 53 Asia Pacific: Market Size, By Service, 2016–2023 (USD Million)
Table 54 Asia Pacific: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 55 Asia Pacific: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 56 Asia Pacific: Market Size, By Vertical, 2016–2023 (USD Million)
Table 57 Asia Pacific: Market Size, By Country, 2016–2023 (USD Million)
Table 58 Middle East and Africa: Content Services Platforms Market Size, By Component, 2016–2023 (USD Million)
Table 59 Middle East and Africa: Market Size, By Solution, 2016–2023 (USD Million)
Table 60 Middle East and Africa: Market Size, By Service, 2016–2023 (USD Million)
Table 61 Middle East and Africa: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 62 Middle East and Africa: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 63 Middle East and Africa: Market Size, By Vertical, 2016–2023 (USD Million)
Table 64 Middle East and Africa: Market Size, By Country, 2016–2023 (USD Million)
Table 65 Latin America: Content Services Platforms Market Size, By Component 2016–2023 (USD Million)
Table 66 Latin America: Market Size, By Solution, 2016–2023 (USD Million)
Table 67 Latin America: Market Size, By Service, 2016–2023 (USD Million)
Table 68 Latin America: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 69 Latin America: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 70 Latin America: Market Size, By Vertical, 2016–2023 (USD Million)
Table 71 Latin America: Market Size, By Country, 2016–2023 (USD Million)
Table 72 New Product Launches, 2017–2018
Table 73 Business Expansions, 2018–2019
Table 74 Acquisitions, 2016–2019

List of Figures

Figure 1 Content Services Platforms Market: Research Design
Figure 2 Market: Top-Down and Bottom-Up Approaches
Figure 3 Market Snapshot, 2016–2023
Figure 4 Document and Records Management Segment to Hold the Largest Market Size in 2018
Figure 5 On-Premises Deployment Type to Hold A Higher Market Share in 2018
Figure 6 Banking, Financial Services, and Insurance Vertical to Hold the Largest Market Size in 2018
Figure 7 Market: Regional Snapshot
Figure 8 Digital Transformation Across Industries and Mounting Unstructured Data to Drive the Market
Figure 9 Document and Records Management Segment to Account for the Highest Market Share in 2018
Figure 10 On-Premises Segment to Account for A Higher Market Share in 2018
Figure 11 Banking, Financial Services, and Insurance Vertical to Account for the Highest Market Share in 2018
Figure 12 Asia Pacific to Emerge as the Best Market for Investments Over the Next 5 Years
Figure 13 Drivers, Restraints, Opportunities, and Challenges: Content Services Platforms Market
Figure 14 Services Segment to Grow at A Higher CAGR During the Forecast Period
Figure 15 Information Security and Governance Segment to Grow at the Highest CAGR During the Forecast Period
Figure 16 Integration and Deployment Services Segment to Grow at the Highest CAGR During the Forecast Period
Figure 17 Cloud Deployment Type to Grow at A Higher CAGR During the Forecast Period
Figure 18 Small and Medium-Sized Enterprises to Grow at A Higher CAGR During the Forecast Period
Figure 19 Healthcare and Life Sciences Vertical to Grow at the Highest CAGR During the Forecast Period
Figure 20 Asia Pacific to Grow at the Highest CAGR During the Forecast Period
Figure 21 North America: Market Snapshot
Figure 22 Asia Pacific: Market Snapshot
Figure 23 Key Developments in the Market During 2016–2019
Figure 24 Content Services Platforms Market (Global) Competitive Leadership Mapping, 2018
Figure 25 Microsoft: Company Snapshot
Figure 26 SWOT Analysis: Microsoft
Figure 27 IBM: Company Snapshot
Figure 28 SWOT Analysis: IBM
Figure 29 SWOT Analysis: Hyland
Figure 30 Opentext: Company Snapshot
Figure 31 SWOT Analysis: Opentext
Figure 32 BOX: Company Snapshot
Figure 33 SWOT Analysis: BOX
Figure 34 Adobe: Company Snapshot
Figure 35 Newgen: Company Snapshot

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