China Outsourced Call Centers (Outsourced Contact Centers) Market Report & Forecast 2021-2027

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Date: 17-Nov-2021
No. of pages: 91
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China Outsourced Call Centers (Outsourced Contact Centers) Market, By Type, 2016-2021, 2022-2027 ($ Millions)

China Outsourced Call Centers (Outsourced Contact Centers) Market Segment Percentages, By Type, 2020 (%)

- On-Premise

- Cloud-based

China Outsourced Call Centers (Outsourced Contact Centers) Market, By Application, 2016-2021, 2022-2027 ($ Millions)

China Outsourced Call Centers (Outsourced Contact Centers) Market Segment Percentages, By Application, 2020 (%)

- Telecom & IT

- BFSI

- Healthcare & Life Sciences

- Government & Public

- Retail & Consumer Goods

- Others

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Outsourced Call Centers (Outsourced Contact Centers) revenues in China market, 2016-2021 (Estimated), ($ millions)

Key companies Outsourced Call Centers (Outsourced Contact Centers) revenues share in China market, 2020 (%)

Further, the report presents profiles of competitors in the market, key players include:

- Teleperformance

- Concentrix (Convergys)

- Alorica

- Atento

- Acticall (Sitel)

- Arvato

- Sykes Enterprises

- TeleTech

- Transcom

- Serco

- HKT Teleservices

- Comdata

China Outsourced Call Centers (Outsourced Contact Centers) Market Report & Forecast 2021-2027

Table of Contents
1 Introduction to Research & Analysis Reports
1.1 Outsourced Call Centers (Outsourced Contact Centers) Market Definition
1.2 Market Segments
1.2.1 Segment by Type
1.2.2 Segment by Application
1.3 China Outsourced Call Centers (Outsourced Contact Centers) Market Overview
1.4 Methodology & Sources of Information
1.4.1 Research Methodology
1.4.2 Research Process
1.4.3 Base Year
2 China Outsourced Call Centers (Outsourced Contact Centers) Overall Market Size
2.1 China Outsourced Call Centers (Outsourced Contact Centers) Market Size: 2021 VS 2027
2.2 China Outsourced Call Centers (Outsourced Contact Centers) Revenue, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Outsourced Call Centers (Outsourced Contact Centers) Players in China Market
3.2 Top China Outsourced Call Centers (Outsourced Contact Centers) Companies Ranked by Revenue
3.3 China Outsourced Call Centers (Outsourced Contact Centers) Revenue by Companies
3.4 Top 3 and Top 5 Outsourced Call Centers (Outsourced Contact Centers) Companies in China Market, by Revenue in 2020
3.5 Companies Outsourced Call Centers (Outsourced Contact Centers) Product Type
3.6 Tier 1, Tier 2 and Tier 3 Outsourced Call Centers (Outsourced Contact Centers) Players in China Market
3.6.1 List of Tier 1 Outsourced Call Centers (Outsourced Contact Centers) Companies in China
3.6.2 List of Tier 2 and Tier 3 Outsourced Call Centers (Outsourced Contact Centers) Companies in China
4 Sights by Type
4.1 Overview
4.1.1 By Type - China Outsourced Call Centers (Outsourced Contact Centers) Market Size Markets, 2021 & 2027
4.1.2 On-Premise
4.1.3 Cloud-based
4.2 By Type - China Outsourced Call Centers (Outsourced Contact Centers) Revenue & Forecasts
4.2.1 By Type - China Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2016-2021
4.2.2 By Type - China Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2022-2027
4.2.3 By Type - China Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - China Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2021 & 2027
5.1.2 Telecom & IT
5.1.3 BFSI
5.1.4 Healthcare & Life Sciences
5.1.5 Government & Public
5.1.6 Retail & Consumer Goods
5.1.7 Others
5.2 By Application - China Outsourced Call Centers (Outsourced Contact Centers) Revenue & Forecasts
5.2.1 By Application - China Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2016-2021
5.2.2 By Application - China Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2022-2027
5.2.3 By Application - China Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share, 2016-2027
6 Outsourced Call Centers (Outsourced Contact Centers) Companies Profiles
6.1 Teleperformance
6.1.1 Teleperformance Company Details
6.1.2 Teleperformance Business Overview
6.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.1.4 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.1.5 Teleperformance Recent Developments
6.2 Concentrix (Convergys)
6.2.1 Concentrix (Convergys) Company Details
6.2.2 Concentrix (Convergys) Business Overview
6.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.2.4 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.2.5 Concentrix (Convergys) Recent Developments
6.3 Alorica
6.3.1 Alorica Company Details
6.3.2 Alorica Business Overview
6.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.3.4 Alorica Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.3.5 Alorica Recent Developments
6.4 Atento
6.4.1 Atento Company Details
6.4.2 Atento Business Overview
6.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.4.4 Atento Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.4.5 Atento Recent Developments
6.5 Acticall (Sitel)
6.5.1 Acticall (Sitel) Company Details
6.5.2 Acticall (Sitel) Business Overview
6.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.5.4 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.5.5 Acticall (Sitel) Recent Developments
6.6 Arvato
6.6.1 Arvato Company Details
6.6.2 Arvato Business Overview
6.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.6.4 Arvato Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.6.5 Arvato Recent Developments
6.7 Sykes Enterprises
6.7.1 Sykes Enterprises Company Details
6.7.2 Sykes Enterprises Business Overview
6.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.7.4 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.7.5 Sykes Enterprises Recent Developments
6.8 TeleTech
6.8.1 TeleTech Company Details
6.8.2 TeleTech Business Overview
6.8.3 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.8.4 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.8.5 TeleTech Recent Developments
6.9 Transcom
6.9.1 Transcom Company Details
6.9.2 Transcom Business Overview
6.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.9.4 Transcom Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.9.5 Transcom Recent Developments
6.10 Serco
6.10.1 Serco Company Details
6.10.2 Serco Business Overview
6.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.10.4 Serco Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.10.5 Serco Recent Developments
6.11 HKT Teleservices
6.11.1 HKT Teleservices Company Details
6.11.2 HKT Teleservices Business Overview
6.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.11.4 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.11.5 HKT Teleservices Recent Developments
6.12 Comdata
6.12.1 Comdata Company Details
6.12.2 Comdata Business Overview
6.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Introduction
6.12.4 Comdata Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021)
6.12.5 Comdata Recent Developments
7 Conclusion
8 Appendix
8.1 Note
8.2 Examples of Clients
8.3 Author Details
8.4 Disclaimer
List of Tables
Table 1. Outsourced Call Centers (Outsourced Contact Centers) Market Opportunities & Trends in China Market
Table 2. Outsourced Call Centers (Outsourced Contact Centers) Market Drivers in China Market
Table 3. Outsourced Call Centers (Outsourced Contact Centers) Market Restraints in China Market
Table 4. Key Players of Outsourced Call Centers (Outsourced Contact Centers) in China Market
Table 5. Top Outsourced Call Centers (Outsourced Contact Centers) Players in China Market, Ranking by Revenue (2019)
Table 6. China Outsourced Call Centers (Outsourced Contact Centers) Revenue by Companies, (US$, Mn), 2016-2021
Table 7. China Outsourced Call Centers (Outsourced Contact Centers) Revenue Share by Companies, 2016-2021
Table 8. Companies Outsourced Call Centers (Outsourced Contact Centers) Product Type
Table 9. List of Tier 1 Outsourced Call Centers (Outsourced Contact Centers) Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Tier 2 and Tier 3 Outsourced Call Centers (Outsourced Contact Centers) Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - China Outsourced Call Centers (Outsourced Contact Centers) Revenue, (US$, Mn), 2021 & 2027
Table 12. By Type - China Outsourced Call Centers (Outsourced Contact Centers) Revenue (US$, Mn), 2016-2021
Table 13. By Type - China Outsourced Call Centers (Outsourced Contact Centers) Revenue (US$, Mn), 2022-2027
Table 14. By Application - China Outsourced Call Centers (Outsourced Contact Centers) Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - China Outsourced Call Centers (Outsourced Contact Centers) Revenue (US$, Mn), 2016-2021
Table 16. By Application - China Outsourced Call Centers (Outsourced Contact Centers) Revenue (US$, Mn), 2022-2027
Table 17. Teleperformance Company Details
Table 18. Teleperformance Business Overview
Table 19. Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Product
Table 20. Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 21. Teleperformance Recent Developments
Table 22. Concentrix (Convergys) Company Details
Table 23. Concentrix (Convergys) Business Overview
Table 24. Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Product
Table 25. Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 26. Concentrix (Convergys) Recent Developments
Table 27. Alorica Company Details
Table 28. Alorica Business Overview
Table 29. Alorica Outsourced Call Centers (Outsourced Contact Centers) Product
Table 30. Alorica Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 31. Alorica Recent Developments
Table 32. Atento Company Details
Table 33. Atento Business Overview
Table 34. Atento Outsourced Call Centers (Outsourced Contact Centers) Product
Table 35. Atento Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 36. Atento Recent Developments
Table 37. Acticall (Sitel) Company Details
Table 38. Acticall (Sitel) Business Overview
Table 39. Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Product
Table 40. Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 41. Acticall (Sitel) Recent Developments
Table 42. Arvato Company Details
Table 43. Arvato Business Overview
Table 44. Arvato Outsourced Call Centers (Outsourced Contact Centers) Product
Table 45. Arvato Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 46. Arvato Recent Developments
Table 47. Sykes Enterprises Company Details
Table 48. Sykes Enterprises Business Overview
Table 49. Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Product
Table 50. Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 51. Sykes Enterprises Recent Developments
Table 52. TeleTech Company Details
Table 53. TeleTech Business Overview
Table 54. TeleTech Outsourced Call Centers (Outsourced Contact Centers) Product
Table 55. TeleTech Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 56. TeleTech Recent Developments
Table 57. Transcom Company Details
Table 58. Transcom Business Overview
Table 59. Transcom Outsourced Call Centers (Outsourced Contact Centers) Product
Table 60. Transcom Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 61. Transcom Recent Developments
Table 62. Serco Company Details
Table 63. Serco Business Overview
Table 64. Serco Outsourced Call Centers (Outsourced Contact Centers) Product
Table 65. Serco Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 66. Serco Recent Developments
Table 67. HKT Teleservices Company Details
Table 68. HKT Teleservices Business Overview
Table 69. HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Product
Table 70. HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 71. HKT Teleservices Recent Developments
Table 72. Comdata Company Details
Table 73. Comdata Business Overview
Table 74. Comdata Outsourced Call Centers (Outsourced Contact Centers) Product
Table 75. Comdata Outsourced Call Centers (Outsourced Contact Centers) Revenue in China Market (2016-2021) & (US$ Million)
Table 76. Comdata Recent Developments
List of Figures
Figure 1. Outsourced Call Centers (Outsourced Contact Centers) Segment by Type
Figure 2. Outsourced Call Centers (Outsourced Contact Centers) Segment by Application
Figure 3. China Outsourced Call Centers (Outsourced Contact Centers) Market Overview: 2020
Figure 4. China Outsourced Call Centers (Outsourced Contact Centers) Market Size: 2021 VS 2027 (US$, Mn)
Figure 5. China Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2016-2027 (US$, Mn)
Figure 6. The Top 3 and 5 Players Market Share by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2020
Figure 7. By Type - China Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share, 2016-2027
Figure 8. By Application - China Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share, 2016-2027
Figure 9. Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 10. Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 11. Alorica Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 12. Atento Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 13. Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 14. Arvato Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 15. Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 16. TeleTech Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 17. Transcom Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 18. Serco Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 19. HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 20. Comdata Outsourced Call Centers (Outsourced Contact Centers) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
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