China Interactive Voice Response Market Report & Forecast 2021-2027

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Date: 12-Nov-2021
No. of pages: 90
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China Interactive Voice Response Market, By Type, 2016-2021, 2022-2027 ($ Millions)

China Interactive Voice Response Market Segment Percentages, By Type, 2020 (%)

- Speech Based

- Touch-tone Based

China Interactive Voice Response Market, By Application, 2016-2021, 2022-2027 ($ Millions)

China Interactive Voice Response Market Segment Percentages, By Application, 2020 (%)

- BFSI

- Travel and Hospitality

- Pharma and Healthcare

- Telecommunications

- Government and Public Sector

- Transportation and Logistics

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Interactive Voice Response revenues in China market, 2016-2021 (Estimated), ($ millions)

Key companies Interactive Voice Response revenues share in China market, 2020 (%)

Further, the report presents profiles of competitors in the market, key players include:

- inContact Inc.

- Nuance Communications, Inc.

- Genesys Telecommunication Laboratories, Inc.

- AT&T Inc.

- Avaya Inc.

- Aspect Software Parent, Inc.

- Verizon Communications Inc.

- Five9, Inc.

- Cisco Systems, Inc.

- Convergys Corporation

- West Corporation

- IVR Lab

- NewVoiceMedia

China Interactive Voice Response Market Report & Forecast 2021-2027

Table of Contents
1 Introduction to Research & Analysis Reports
1.1 Interactive Voice Response Market Definition
1.2 Market Segments
1.2.1 Segment by Type
1.2.2 Segment by Application
1.3 China Interactive Voice Response Market Overview
1.4 Methodology & Sources of Information
1.4.1 Research Methodology
1.4.2 Research Process
1.4.3 Base Year
2 China Interactive Voice Response Overall Market Size
2.1 China Interactive Voice Response Market Size: 2021 VS 2027
2.2 China Interactive Voice Response Revenue, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Interactive Voice Response Players in China Market
3.2 Top China Interactive Voice Response Companies Ranked by Revenue
3.3 China Interactive Voice Response Revenue by Companies
3.4 Top 3 and Top 5 Interactive Voice Response Companies in China Market, by Revenue in 2020
3.5 Companies Interactive Voice Response Product Type
3.6 Tier 1, Tier 2 and Tier 3 Interactive Voice Response Players in China Market
3.6.1 List of Tier 1 Interactive Voice Response Companies in China
3.6.2 List of Tier 2 and Tier 3 Interactive Voice Response Companies in China
4 Sights by Type
4.1 Overview
4.1.1 By Type - China Interactive Voice Response Market Size Markets, 2021 & 2027
4.1.2 Speech Based
4.1.3 Touch-tone Based
4.2 By Type - China Interactive Voice Response Revenue & Forecasts
4.2.1 By Type - China Interactive Voice Response Revenue, 2016-2021
4.2.2 By Type - China Interactive Voice Response Revenue, 2022-2027
4.2.3 By Type - China Interactive Voice Response Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - China Interactive Voice Response Market Size, 2021 & 2027
5.1.2 BFSI
5.1.3 Travel and Hospitality
5.1.4 Pharma and Healthcare
5.1.5 Telecommunications
5.1.6 Government and Public Sector
5.1.7 Transportation and Logistics
5.2 By Application - China Interactive Voice Response Revenue & Forecasts
5.2.1 By Application - China Interactive Voice Response Revenue, 2016-2021
5.2.2 By Application - China Interactive Voice Response Revenue, 2022-2027
5.2.3 By Application - China Interactive Voice Response Revenue Market Share, 2016-2027
6 Interactive Voice Response Companies Profiles
6.1 inContact Inc.
6.1.1 inContact Inc. Company Details
6.1.2 inContact Inc. Business Overview
6.1.3 inContact Inc. Interactive Voice Response Introduction
6.1.4 inContact Inc. Interactive Voice Response Revenue in China Market (2016-2021)
6.1.5 inContact Inc. Recent Developments
6.2 Nuance Communications, Inc.
6.2.1 Nuance Communications, Inc. Company Details
6.2.2 Nuance Communications, Inc. Business Overview
6.2.3 Nuance Communications, Inc. Interactive Voice Response Introduction
6.2.4 Nuance Communications, Inc. Interactive Voice Response Revenue in China Market (2016-2021)
6.2.5 Nuance Communications, Inc. Recent Developments
6.3 Genesys Telecommunication Laboratories, Inc.
6.3.1 Genesys Telecommunication Laboratories, Inc. Company Details
6.3.2 Genesys Telecommunication Laboratories, Inc. Business Overview
6.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Introduction
6.3.4 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue in China Market (2016-2021)
6.3.5 Genesys Telecommunication Laboratories, Inc. Recent Developments
6.4 AT&T Inc.
6.4.1 AT&T Inc. Company Details
6.4.2 AT&T Inc. Business Overview
6.4.3 AT&T Inc. Interactive Voice Response Introduction
6.4.4 AT&T Inc. Interactive Voice Response Revenue in China Market (2016-2021)
6.4.5 AT&T Inc. Recent Developments
6.5 Avaya Inc.
6.5.1 Avaya Inc. Company Details
6.5.2 Avaya Inc. Business Overview
6.5.3 Avaya Inc. Interactive Voice Response Introduction
6.5.4 Avaya Inc. Interactive Voice Response Revenue in China Market (2016-2021)
6.5.5 Avaya Inc. Recent Developments
6.6 Aspect Software Parent, Inc.
6.6.1 Aspect Software Parent, Inc. Company Details
6.6.2 Aspect Software Parent, Inc. Business Overview
6.6.3 Aspect Software Parent, Inc. Interactive Voice Response Introduction
6.6.4 Aspect Software Parent, Inc. Interactive Voice Response Revenue in China Market (2016-2021)
6.6.5 Aspect Software Parent, Inc. Recent Developments
6.7 Verizon Communications Inc.
6.7.1 Verizon Communications Inc. Company Details
6.7.2 Verizon Communications Inc. Business Overview
6.7.3 Verizon Communications Inc. Interactive Voice Response Introduction
6.7.4 Verizon Communications Inc. Interactive Voice Response Revenue in China Market (2016-2021)
6.7.5 Verizon Communications Inc. Recent Developments
6.8 Five9, Inc.
6.8.1 Five9, Inc. Company Details
6.8.2 Five9, Inc. Business Overview
6.8.3 Five9, Inc. Interactive Voice Response Introduction
6.8.4 Five9, Inc. Interactive Voice Response Revenue in China Market (2016-2021)
6.8.5 Five9, Inc. Recent Developments
6.9 Cisco Systems, Inc.
6.9.1 Cisco Systems, Inc. Company Details
6.9.2 Cisco Systems, Inc. Business Overview
6.9.3 Cisco Systems, Inc. Interactive Voice Response Introduction
6.9.4 Cisco Systems, Inc. Interactive Voice Response Revenue in China Market (2016-2021)
6.9.5 Cisco Systems, Inc. Recent Developments
6.10 Convergys Corporation
6.10.1 Convergys Corporation Company Details
6.10.2 Convergys Corporation Business Overview
6.10.3 Convergys Corporation Interactive Voice Response Introduction
6.10.4 Convergys Corporation Interactive Voice Response Revenue in China Market (2016-2021)
6.10.5 Convergys Corporation Recent Developments
6.11 West Corporation
6.11.1 West Corporation Company Details
6.11.2 West Corporation Business Overview
6.11.3 West Corporation Interactive Voice Response Introduction
6.11.4 West Corporation Interactive Voice Response Revenue in China Market (2016-2021)
6.11.5 West Corporation Recent Developments
6.12 IVR Lab
6.12.1 IVR Lab Company Details
6.12.2 IVR Lab Business Overview
6.12.3 IVR Lab Interactive Voice Response Introduction
6.12.4 IVR Lab Interactive Voice Response Revenue in China Market (2016-2021)
6.12.5 IVR Lab Recent Developments
6.13 NewVoiceMedia
6.13.1 NewVoiceMedia Company Details
6.13.2 NewVoiceMedia Business Overview
6.13.3 NewVoiceMedia Interactive Voice Response Introduction
6.13.4 NewVoiceMedia Interactive Voice Response Revenue in China Market (2016-2021)
6.13.5 NewVoiceMedia Recent Developments
7 Conclusion
8 Appendix
8.1 Note
8.2 Examples of Clients
8.3 Author Details
8.4 Disclaimer
List of Tables
Table 1. Interactive Voice Response Market Opportunities & Trends in China Market
Table 2. Interactive Voice Response Market Drivers in China Market
Table 3. Interactive Voice Response Market Restraints in China Market
Table 4. Key Players of Interactive Voice Response in China Market
Table 5. Top Interactive Voice Response Players in China Market, Ranking by Revenue (2019)
Table 6. China Interactive Voice Response Revenue by Companies, (US$, Mn), 2016-2021
Table 7. China Interactive Voice Response Revenue Share by Companies, 2016-2021
Table 8. Companies Interactive Voice Response Product Type
Table 9. List of Tier 1 Interactive Voice Response Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Tier 2 and Tier 3 Interactive Voice Response Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - China Interactive Voice Response Revenue, (US$, Mn), 2021 & 2027
Table 12. By Type - China Interactive Voice Response Revenue (US$, Mn), 2016-2021
Table 13. By Type - China Interactive Voice Response Revenue (US$, Mn), 2022-2027
Table 14. By Application - China Interactive Voice Response Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - China Interactive Voice Response Revenue (US$, Mn), 2016-2021
Table 16. By Application - China Interactive Voice Response Revenue (US$, Mn), 2022-2027
Table 17. inContact Inc. Company Details
Table 18. inContact Inc. Business Overview
Table 19. inContact Inc. Interactive Voice Response Product
Table 20. inContact Inc. Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 21. inContact Inc. Recent Developments
Table 22. Nuance Communications, Inc. Company Details
Table 23. Nuance Communications, Inc. Business Overview
Table 24. Nuance Communications, Inc. Interactive Voice Response Product
Table 25. Nuance Communications, Inc. Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 26. Nuance Communications, Inc. Recent Developments
Table 27. Genesys Telecommunication Laboratories, Inc. Company Details
Table 28. Genesys Telecommunication Laboratories, Inc. Business Overview
Table 29. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Product
Table 30. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 31. Genesys Telecommunication Laboratories, Inc. Recent Developments
Table 32. AT&T Inc. Company Details
Table 33. AT&T Inc. Business Overview
Table 34. AT&T Inc. Interactive Voice Response Product
Table 35. AT&T Inc. Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 36. AT&T Inc. Recent Developments
Table 37. Avaya Inc. Company Details
Table 38. Avaya Inc. Business Overview
Table 39. Avaya Inc. Interactive Voice Response Product
Table 40. Avaya Inc. Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 41. Avaya Inc. Recent Developments
Table 42. Aspect Software Parent, Inc. Company Details
Table 43. Aspect Software Parent, Inc. Business Overview
Table 44. Aspect Software Parent, Inc. Interactive Voice Response Product
Table 45. Aspect Software Parent, Inc. Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 46. Aspect Software Parent, Inc. Recent Developments
Table 47. Verizon Communications Inc. Company Details
Table 48. Verizon Communications Inc. Business Overview
Table 49. Verizon Communications Inc. Interactive Voice Response Product
Table 50. Verizon Communications Inc. Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 51. Verizon Communications Inc. Recent Developments
Table 52. Five9, Inc. Company Details
Table 53. Five9, Inc. Business Overview
Table 54. Five9, Inc. Interactive Voice Response Product
Table 55. Five9, Inc. Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 56. Five9, Inc. Recent Developments
Table 57. Cisco Systems, Inc. Company Details
Table 58. Cisco Systems, Inc. Business Overview
Table 59. Cisco Systems, Inc. Interactive Voice Response Product
Table 60. Cisco Systems, Inc. Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 61. Cisco Systems, Inc. Recent Developments
Table 62. Convergys Corporation Company Details
Table 63. Convergys Corporation Business Overview
Table 64. Convergys Corporation Interactive Voice Response Product
Table 65. Convergys Corporation Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 66. Convergys Corporation Recent Developments
Table 67. West Corporation Company Details
Table 68. West Corporation Business Overview
Table 69. West Corporation Interactive Voice Response Product
Table 70. West Corporation Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 71. West Corporation Recent Developments
Table 72. IVR Lab Company Details
Table 73. IVR Lab Business Overview
Table 74. IVR Lab Interactive Voice Response Product
Table 75. IVR Lab Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 76. IVR Lab Recent Developments
Table 77. NewVoiceMedia Company Details
Table 78. NewVoiceMedia Business Overview
Table 79. NewVoiceMedia Interactive Voice Response Product
Table 80. NewVoiceMedia Interactive Voice Response Revenue in China Market (2016-2021) & (US$ Million)
Table 81. NewVoiceMedia Recent Developments
List of Figures
Figure 1. Interactive Voice Response Segment by Type
Figure 2. Interactive Voice Response Segment by Application
Figure 3. China Interactive Voice Response Market Overview: 2020
Figure 4. China Interactive Voice Response Market Size: 2021 VS 2027 (US$, Mn)
Figure 5. China Interactive Voice Response Revenue, 2016-2027 (US$, Mn)
Figure 6. The Top 3 and 5 Players Market Share by Interactive Voice Response Revenue in 2020
Figure 7. By Type - China Interactive Voice Response Revenue Market Share, 2016-2027
Figure 8. By Application - China Interactive Voice Response Revenue Market Share, 2016-2027
Figure 9. inContact Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 10. Nuance Communications, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 11. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 12. AT&T Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 13. Avaya Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 14. Aspect Software Parent, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 15. Verizon Communications Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 16. Five9, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 17. Cisco Systems, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 18. Convergys Corporation Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 19. West Corporation Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 20. IVR Lab Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 21. NewVoiceMedia Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
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