China Contact Center Market Report & Forecast 2021-2027

China Contact Center Market Report & Forecast 2021-2027

Table of Contents
1 Introduction to Research & Analysis Reports
1.1 Contact Center Market Definition
1.2 Market Segments
1.2.1 Segment by Type
1.2.2 Segment by Application
1.3 China Contact Center Market Overview
1.4 Methodology & Sources of Information
1.4.1 Research Methodology
1.4.2 Research Process
1.4.3 Base Year
2 China Contact Center Overall Market Size
2.1 China Contact Center Market Size: 2021 VS 2027
2.2 China Contact Center Revenue, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Players in China Market
3.2 Top China Contact Center Companies Ranked by Revenue
3.3 China Contact Center Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Companies in China Market, by Revenue in 2020
3.5 Companies Contact Center Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Players in China Market
3.6.1 List of Tier 1 Contact Center Companies in China
3.6.2 List of Tier 2 and Tier 3 Contact Center Companies in China
4 Sights by Type
4.1 Overview
4.1.1 By Type - China Contact Center Market Size Markets, 2021 & 2027
4.1.2 On-premise Type
4.1.3 Cloud-based Type
4.2 By Type - China Contact Center Revenue & Forecasts
4.2.1 By Type - China Contact Center Revenue, 2016-2021
4.2.2 By Type - China Contact Center Revenue, 2022-2027
4.2.3 By Type - China Contact Center Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - China Contact Center Market Size, 2021 & 2027
5.1.2 Telecommunication
5.1.3 Banking, Financial Services and Insurance (BFSI)
5.1.4 Government and Public Sector
5.1.5 Healthcare and Life Sciences
5.1.6 Retail and Consumer Goods
5.1.7 Others
5.2 By Application - China Contact Center Revenue & Forecasts
5.2.1 By Application - China Contact Center Revenue, 2016-2021
5.2.2 By Application - China Contact Center Revenue, 2022-2027
5.2.3 By Application - China Contact Center Revenue Market Share, 2016-2027
6 Contact Center Companies Profiles
6.1 Teleperformance
6.1.1 Teleperformance Company Details
6.1.2 Teleperformance Business Overview
6.1.3 Teleperformance Contact Center Introduction
6.1.4 Teleperformance Contact Center Revenue in China Market (2016-2021)
6.1.5 Teleperformance Recent Developments
6.2 Alorica
6.2.1 Alorica Company Details
6.2.2 Alorica Business Overview
6.2.3 Alorica Contact Center Introduction
6.2.4 Alorica Contact Center Revenue in China Market (2016-2021)
6.2.5 Alorica Recent Developments
6.3 Convergys
6.3.1 Convergys Company Details
6.3.2 Convergys Business Overview
6.3.3 Convergys Contact Center Introduction
6.3.4 Convergys Contact Center Revenue in China Market (2016-2021)
6.3.5 Convergys Recent Developments
6.4 Atento S.A
6.4.1 Atento S.A Company Details
6.4.2 Atento S.A Business Overview
6.4.3 Atento S.A Contact Center Introduction
6.4.4 Atento S.A Contact Center Revenue in China Market (2016-2021)
6.4.5 Atento S.A Recent Developments
6.5 Sykes Enterprises
6.5.1 Sykes Enterprises Company Details
6.5.2 Sykes Enterprises Business Overview
6.5.3 Sykes Enterprises Contact Center Introduction
6.5.4 Sykes Enterprises Contact Center Revenue in China Market (2016-2021)
6.5.5 Sykes Enterprises Recent Developments
6.6 Arvato
6.6.1 Arvato Company Details
6.6.2 Arvato Business Overview
6.6.3 Arvato Contact Center Introduction
6.6.4 Arvato Contact Center Revenue in China Market (2016-2021)
6.6.5 Arvato Recent Developments
6.7 Serco Group
6.7.1 Serco Group Company Details
6.7.2 Serco Group Business Overview
6.7.3 Serco Group Contact Center Introduction
6.7.4 Serco Group Contact Center Revenue in China Market (2016-2021)
6.7.5 Serco Group Recent Developments
6.8 Acticall (Sitel)
6.8.1 Acticall (Sitel) Company Details
6.8.2 Acticall (Sitel) Business Overview
6.8.3 Acticall (Sitel) Contact Center Introduction
6.8.4 Acticall (Sitel) Contact Center Revenue in China Market (2016-2021)
6.8.5 Acticall (Sitel) Recent Developments
6.9 Transcom
6.9.1 Transcom Company Details
6.9.2 Transcom Business Overview
6.9.3 Transcom Contact Center Introduction
6.9.4 Transcom Contact Center Revenue in China Market (2016-2021)
6.9.5 Transcom Recent Developments
6.10 TeleTech
6.10.1 TeleTech Company Details
6.10.2 TeleTech Business Overview
6.10.3 TeleTech Contact Center Introduction
6.10.4 TeleTech Contact Center Revenue in China Market (2016-2021)
6.10.5 TeleTech Recent Developments
6.11 Concentrix (SYNNEX)
6.11.1 Concentrix (SYNNEX) Company Details
6.11.2 Concentrix (SYNNEX) Business Overview
6.11.3 Concentrix (SYNNEX) Contact Center Introduction
6.11.4 Concentrix (SYNNEX) Contact Center Revenue in China Market (2016-2021)
6.11.5 Concentrix (SYNNEX) Recent Developments
6.12 HKT Teleservices
6.12.1 HKT Teleservices Company Details
6.12.2 HKT Teleservices Business Overview
6.12.3 HKT Teleservices Contact Center Introduction
6.12.4 HKT Teleservices Contact Center Revenue in China Market (2016-2021)
6.12.5 HKT Teleservices Recent Developments
6.13 Comdata Group
6.13.1 Comdata Group Company Details
6.13.2 Comdata Group Business Overview
6.13.3 Comdata Group Contact Center Introduction
6.13.4 Comdata Group Contact Center Revenue in China Market (2016-2021)
6.13.5 Comdata Group Recent Developments
7 Conclusion
8 Appendix
8.1 Note
8.2 Examples of Clients
8.3 Author Details
8.4 Disclaimer
List of Tables
Table 1. Contact Center Market Opportunities & Trends in China Market
Table 2. Contact Center Market Drivers in China Market
Table 3. Contact Center Market Restraints in China Market
Table 4. Key Players of Contact Center in China Market
Table 5. Top Contact Center Players in China Market, Ranking by Revenue (2019)
Table 6. China Contact Center Revenue by Companies, (US$, Mn), 2016-2021
Table 7. China Contact Center Revenue Share by Companies, 2016-2021
Table 8. Companies Contact Center Product Type
Table 9. List of Tier 1 Contact Center Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Tier 2 and Tier 3 Contact Center Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - China Contact Center Revenue, (US$, Mn), 2021 & 2027
Table 12. By Type - China Contact Center Revenue (US$, Mn), 2016-2021
Table 13. By Type - China Contact Center Revenue (US$, Mn), 2022-2027
Table 14. By Application - China Contact Center Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - China Contact Center Revenue (US$, Mn), 2016-2021
Table 16. By Application - China Contact Center Revenue (US$, Mn), 2022-2027
Table 17. Teleperformance Company Details
Table 18. Teleperformance Business Overview
Table 19. Teleperformance Contact Center Product
Table 20. Teleperformance Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 21. Teleperformance Recent Developments
Table 22. Alorica Company Details
Table 23. Alorica Business Overview
Table 24. Alorica Contact Center Product
Table 25. Alorica Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 26. Alorica Recent Developments
Table 27. Convergys Company Details
Table 28. Convergys Business Overview
Table 29. Convergys Contact Center Product
Table 30. Convergys Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 31. Convergys Recent Developments
Table 32. Atento S.A Company Details
Table 33. Atento S.A Business Overview
Table 34. Atento S.A Contact Center Product
Table 35. Atento S.A Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 36. Atento S.A Recent Developments
Table 37. Sykes Enterprises Company Details
Table 38. Sykes Enterprises Business Overview
Table 39. Sykes Enterprises Contact Center Product
Table 40. Sykes Enterprises Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 41. Sykes Enterprises Recent Developments
Table 42. Arvato Company Details
Table 43. Arvato Business Overview
Table 44. Arvato Contact Center Product
Table 45. Arvato Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 46. Arvato Recent Developments
Table 47. Serco Group Company Details
Table 48. Serco Group Business Overview
Table 49. Serco Group Contact Center Product
Table 50. Serco Group Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 51. Serco Group Recent Developments
Table 52. Acticall (Sitel) Company Details
Table 53. Acticall (Sitel) Business Overview
Table 54. Acticall (Sitel) Contact Center Product
Table 55. Acticall (Sitel) Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 56. Acticall (Sitel) Recent Developments
Table 57. Transcom Company Details
Table 58. Transcom Business Overview
Table 59. Transcom Contact Center Product
Table 60. Transcom Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 61. Transcom Recent Developments
Table 62. TeleTech Company Details
Table 63. TeleTech Business Overview
Table 64. TeleTech Contact Center Product
Table 65. TeleTech Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 66. TeleTech Recent Developments
Table 67. Concentrix (SYNNEX) Company Details
Table 68. Concentrix (SYNNEX) Business Overview
Table 69. Concentrix (SYNNEX) Contact Center Product
Table 70. Concentrix (SYNNEX) Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 71. Concentrix (SYNNEX) Recent Developments
Table 72. HKT Teleservices Company Details
Table 73. HKT Teleservices Business Overview
Table 74. HKT Teleservices Contact Center Product
Table 75. HKT Teleservices Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 76. HKT Teleservices Recent Developments
Table 77. Comdata Group Company Details
Table 78. Comdata Group Business Overview
Table 79. Comdata Group Contact Center Product
Table 80. Comdata Group Contact Center Revenue in China Market (2016-2021) & (US$ Million)
Table 81. Comdata Group Recent Developments
List of Figures
Figure 1. Contact Center Segment by Type
Figure 2. Contact Center Segment by Application
Figure 3. China Contact Center Market Overview: 2020
Figure 4. China Contact Center Market Size: 2021 VS 2027 (US$, Mn)
Figure 5. China Contact Center Revenue, 2016-2027 (US$, Mn)
Figure 6. The Top 3 and 5 Players Market Share by Contact Center Revenue in 2020
Figure 7. By Type - China Contact Center Revenue Market Share, 2016-2027
Figure 8. By Application - China Contact Center Revenue Market Share, 2016-2027
Figure 9. Teleperformance Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 10. Alorica Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 11. Convergys Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 12. Atento S.A Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 13. Sykes Enterprises Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 14. Arvato Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 15. Serco Group Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 16. Acticall (Sitel) Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 17. Transcom Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 18. TeleTech Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 19. Concentrix (SYNNEX) Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 20. HKT Teleservices Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 21. Comdata Group Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)

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