China Contact Center Analytics Market Report & Forecast 2021-2027

China Contact Center Analytics Market Report & Forecast 2021-2027

Table of Contents
1 Introduction to Research & Analysis Reports
1.1 Contact Center Analytics Market Definition
1.2 Market Segments
1.2.1 Segment by Type
1.2.2 Segment by Application
1.3 China Contact Center Analytics Market Overview
1.4 Methodology & Sources of Information
1.4.1 Research Methodology
1.4.2 Research Process
1.4.3 Base Year
2 China Contact Center Analytics Overall Market Size
2.1 China Contact Center Analytics Market Size: 2021 VS 2027
2.2 China Contact Center Analytics Revenue, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Analytics Players in China Market
3.2 Top China Contact Center Analytics Companies Ranked by Revenue
3.3 China Contact Center Analytics Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Analytics Companies in China Market, by Revenue in 2020
3.5 Companies Contact Center Analytics Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Analytics Players in China Market
3.6.1 List of Tier 1 Contact Center Analytics Companies in China
3.6.2 List of Tier 2 and Tier 3 Contact Center Analytics Companies in China
4 Sights by Type
4.1 Overview
4.1.1 By Type - China Contact Center Analytics Market Size Markets, 2021 & 2027
4.1.2 On-Premises
4.1.3 On-Demand
4.2 By Type - China Contact Center Analytics Revenue & Forecasts
4.2.1 By Type - China Contact Center Analytics Revenue, 2016-2021
4.2.2 By Type - China Contact Center Analytics Revenue, 2022-2027
4.2.3 By Type - China Contact Center Analytics Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - China Contact Center Analytics Market Size, 2021 & 2027
5.1.2 Automatic Call Distributor
5.1.3 Log Management
5.1.4 Risk and Compliance Management
5.1.5 Real-time Monitoring and Reporting
5.1.6 Workforce Optimization
5.1.7 Customer Experience Management
5.1.8 Others applications
5.2 By Application - China Contact Center Analytics Revenue & Forecasts
5.2.1 By Application - China Contact Center Analytics Revenue, 2016-2021
5.2.2 By Application - China Contact Center Analytics Revenue, 2022-2027
5.2.3 By Application - China Contact Center Analytics Revenue Market Share, 2016-2027
6 Contact Center Analytics Companies Profiles
6.1 Cisco Systems, Inc.
6.1.1 Cisco Systems, Inc. Company Details
6.1.2 Cisco Systems, Inc. Business Overview
6.1.3 Cisco Systems, Inc. Contact Center Analytics Introduction
6.1.4 Cisco Systems, Inc. Contact Center Analytics Revenue in China Market (2016-2021)
6.1.5 Cisco Systems, Inc. Recent Developments
6.2 Genpact Limited
6.2.1 Genpact Limited Company Details
6.2.2 Genpact Limited Business Overview
6.2.3 Genpact Limited Contact Center Analytics Introduction
6.2.4 Genpact Limited Contact Center Analytics Revenue in China Market (2016-2021)
6.2.5 Genpact Limited Recent Developments
6.3 Verint Systems Inc.
6.3.1 Verint Systems Inc. Company Details
6.3.2 Verint Systems Inc. Business Overview
6.3.3 Verint Systems Inc. Contact Center Analytics Introduction
6.3.4 Verint Systems Inc. Contact Center Analytics Revenue in China Market (2016-2021)
6.3.5 Verint Systems Inc. Recent Developments
6.4 8x8, Inc.
6.4.1 8x8, Inc. Company Details
6.4.2 8x8, Inc. Business Overview
6.4.3 8x8, Inc. Contact Center Analytics Introduction
6.4.4 8x8, Inc. Contact Center Analytics Revenue in China Market (2016-2021)
6.4.5 8x8, Inc. Recent Developments
6.5 Genesys
6.5.1 Genesys Company Details
6.5.2 Genesys Business Overview
6.5.3 Genesys Contact Center Analytics Introduction
6.5.4 Genesys Contact Center Analytics Revenue in China Market (2016-2021)
6.5.5 Genesys Recent Developments
6.6 Oracle Corporation
6.6.1 Oracle Corporation Company Details
6.6.2 Oracle Corporation Business Overview
6.6.3 Oracle Corporation Contact Center Analytics Introduction
6.6.4 Oracle Corporation Contact Center Analytics Revenue in China Market (2016-2021)
6.6.5 Oracle Corporation Recent Developments
6.7 Mitel Networks Corporation
6.7.1 Mitel Networks Corporation Company Details
6.7.2 Mitel Networks Corporation Business Overview
6.7.3 Mitel Networks Corporation Contact Center Analytics Introduction
6.7.4 Mitel Networks Corporation Contact Center Analytics Revenue in China Market (2016-2021)
6.7.5 Mitel Networks Corporation Recent Developments
6.8 SAP SE
6.8.1 SAP SE Company Details
6.8.2 SAP SE Business Overview
6.8.3 SAP SE Contact Center Analytics Introduction
6.8.4 SAP SE Contact Center Analytics Revenue in China Market (2016-2021)
6.8.5 SAP SE Recent Developments
6.9 Nice Ltd.
6.9.1 Nice Ltd. Company Details
6.9.2 Nice Ltd. Business Overview
6.9.3 Nice Ltd. Contact Center Analytics Introduction
6.9.4 Nice Ltd. Contact Center Analytics Revenue in China Market (2016-2021)
6.9.5 Nice Ltd. Recent Developments
6.10 Enghouse Interactive
6.10.1 Enghouse Interactive Company Details
6.10.2 Enghouse Interactive Business Overview
6.10.3 Enghouse Interactive Contact Center Analytics Introduction
6.10.4 Enghouse Interactive Contact Center Analytics Revenue in China Market (2016-2021)
6.10.5 Enghouse Interactive Recent Developments
6.11 Five9, Inc.
6.11.1 Five9, Inc. Company Details
6.11.2 Five9, Inc. Business Overview
6.11.3 Five9, Inc. Contact Center Analytics Introduction
6.11.4 Five9, Inc. Contact Center Analytics Revenue in China Market (2016-2021)
6.11.5 Five9, Inc. Recent Developments
6.12 Callminer
6.12.1 Callminer Company Details
6.12.2 Callminer Business Overview
6.12.3 Callminer Contact Center Analytics Introduction
6.12.4 Callminer Contact Center Analytics Revenue in China Market (2016-2021)
6.12.5 Callminer Recent Developments
6.13 Servion Global Solutions
6.13.1 Servion Global Solutions Company Details
6.13.2 Servion Global Solutions Business Overview
6.13.3 Servion Global Solutions Contact Center Analytics Introduction
6.13.4 Servion Global Solutions Contact Center Analytics Revenue in China Market (2016-2021)
6.13.5 Servion Global Solutions Recent Developments
7 Conclusion
8 Appendix
8.1 Note
8.2 Examples of Clients
8.3 Author Details
8.4 Disclaimer
List of Tables
Table 1. Contact Center Analytics Market Opportunities & Trends in China Market
Table 2. Contact Center Analytics Market Drivers in China Market
Table 3. Contact Center Analytics Market Restraints in China Market
Table 4. Key Players of Contact Center Analytics in China Market
Table 5. Top Contact Center Analytics Players in China Market, Ranking by Revenue (2019)
Table 6. China Contact Center Analytics Revenue by Companies, (US$, Mn), 2016-2021
Table 7. China Contact Center Analytics Revenue Share by Companies, 2016-2021
Table 8. Companies Contact Center Analytics Product Type
Table 9. List of Tier 1 Contact Center Analytics Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Tier 2 and Tier 3 Contact Center Analytics Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - China Contact Center Analytics Revenue, (US$, Mn), 2021 & 2027
Table 12. By Type - China Contact Center Analytics Revenue (US$, Mn), 2016-2021
Table 13. By Type - China Contact Center Analytics Revenue (US$, Mn), 2022-2027
Table 14. By Application - China Contact Center Analytics Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - China Contact Center Analytics Revenue (US$, Mn), 2016-2021
Table 16. By Application - China Contact Center Analytics Revenue (US$, Mn), 2022-2027
Table 17. Cisco Systems, Inc. Company Details
Table 18. Cisco Systems, Inc. Business Overview
Table 19. Cisco Systems, Inc. Contact Center Analytics Product
Table 20. Cisco Systems, Inc. Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 21. Cisco Systems, Inc. Recent Developments
Table 22. Genpact Limited Company Details
Table 23. Genpact Limited Business Overview
Table 24. Genpact Limited Contact Center Analytics Product
Table 25. Genpact Limited Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 26. Genpact Limited Recent Developments
Table 27. Verint Systems Inc. Company Details
Table 28. Verint Systems Inc. Business Overview
Table 29. Verint Systems Inc. Contact Center Analytics Product
Table 30. Verint Systems Inc. Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 31. Verint Systems Inc. Recent Developments
Table 32. 8x8, Inc. Company Details
Table 33. 8x8, Inc. Business Overview
Table 34. 8x8, Inc. Contact Center Analytics Product
Table 35. 8x8, Inc. Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 36. 8x8, Inc. Recent Developments
Table 37. Genesys Company Details
Table 38. Genesys Business Overview
Table 39. Genesys Contact Center Analytics Product
Table 40. Genesys Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 41. Genesys Recent Developments
Table 42. Oracle Corporation Company Details
Table 43. Oracle Corporation Business Overview
Table 44. Oracle Corporation Contact Center Analytics Product
Table 45. Oracle Corporation Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 46. Oracle Corporation Recent Developments
Table 47. Mitel Networks Corporation Company Details
Table 48. Mitel Networks Corporation Business Overview
Table 49. Mitel Networks Corporation Contact Center Analytics Product
Table 50. Mitel Networks Corporation Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 51. Mitel Networks Corporation Recent Developments
Table 52. SAP SE Company Details
Table 53. SAP SE Business Overview
Table 54. SAP SE Contact Center Analytics Product
Table 55. SAP SE Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 56. SAP SE Recent Developments
Table 57. Nice Ltd. Company Details
Table 58. Nice Ltd. Business Overview
Table 59. Nice Ltd. Contact Center Analytics Product
Table 60. Nice Ltd. Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 61. Nice Ltd. Recent Developments
Table 62. Enghouse Interactive Company Details
Table 63. Enghouse Interactive Business Overview
Table 64. Enghouse Interactive Contact Center Analytics Product
Table 65. Enghouse Interactive Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 66. Enghouse Interactive Recent Developments
Table 67. Five9, Inc. Company Details
Table 68. Five9, Inc. Business Overview
Table 69. Five9, Inc. Contact Center Analytics Product
Table 70. Five9, Inc. Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 71. Five9, Inc. Recent Developments
Table 72. Callminer Company Details
Table 73. Callminer Business Overview
Table 74. Callminer Contact Center Analytics Product
Table 75. Callminer Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 76. Callminer Recent Developments
Table 77. Servion Global Solutions Company Details
Table 78. Servion Global Solutions Business Overview
Table 79. Servion Global Solutions Contact Center Analytics Product
Table 80. Servion Global Solutions Contact Center Analytics Revenue in China Market (2016-2021) & (US$ Million)
Table 81. Servion Global Solutions Recent Developments
List of Figures
Figure 1. Contact Center Analytics Segment by Type
Figure 2. Contact Center Analytics Segment by Application
Figure 3. China Contact Center Analytics Market Overview: 2020
Figure 4. China Contact Center Analytics Market Size: 2021 VS 2027 (US$, Mn)
Figure 5. China Contact Center Analytics Revenue, 2016-2027 (US$, Mn)
Figure 6. The Top 3 and 5 Players Market Share by Contact Center Analytics Revenue in 2020
Figure 7. By Type - China Contact Center Analytics Revenue Market Share, 2016-2027
Figure 8. By Application - China Contact Center Analytics Revenue Market Share, 2016-2027
Figure 9. Cisco Systems, Inc. Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 10. Genpact Limited Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 11. Verint Systems Inc. Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 12. 8x8, Inc. Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 13. Genesys Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 14. Oracle Corporation Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 15. Mitel Networks Corporation Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 16. SAP SE Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 17. Nice Ltd. Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 18. Enghouse Interactive Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 19. Five9, Inc. Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 20. Callminer Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 21. Servion Global Solutions Contact Center Analytics Revenue Year Over Year Growth (US$, Mn) & (2016-2021)

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