China Cloud-Based Contact Centers Market Report & Forecast 2021-2027

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Date: 22-Oct-2021
No. of pages: 109
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China Cloud-Based Contact Centers Market, By Type, 2016-2021, 2022-2027 ($ Millions)

China Cloud-Based Contact Centers Market Segment Percentages, By Type, 2020 (%)

- Automatic Call Distribution (ACD)

- Agent Performance Optimization (APO)

- Dialers

- Interactive Voice Response (IVR)

- Computer Telephony Integration (CTI)

- Other

China Cloud-Based Contact Centers Market, By Application, 2016-2021, 2022-2027 ($ Millions)

China Cloud-Based Contact Centers Market Segment Percentages, By Application, 2020 (%)

- BFSI

- IT and Telecom

- Retail

- Government and Public Sector

- Healthcare and Life Sciences

- Manufacturing

- Other

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Cloud-Based Contact Centers revenues in China market, 2016-2021 (Estimated), ($ millions)

Key companies Cloud-Based Contact Centers revenues share in China market, 2020 (%)

Further, the report presents profiles of competitors in the market, key players include:

- 8x8, Inc

- Five9, Inc

- Cisco Systems

- Genesys Telecommunications Laboratories

- Oracle

- Nice-Systems

- Newvoicemedia

- 3clogic

- Connect First

- Aspect Software

- Incontact

- Interactive Intelligence Group

- Broadsoft

- West Corporation

- Liveops Cloud

- Evolve IP

- Mitel Networks

- Ozonetel Systems

China Cloud-Based Contact Centers Market Report & Forecast 2021-2027

Table of Contents
1 Introduction to Research & Analysis Reports
1.1 Cloud-Based Contact Centers Market Definition
1.2 Market Segments
1.2.1 Segment by Type
1.2.2 Segment by Application
1.3 China Cloud-Based Contact Centers Market Overview
1.4 Methodology & Sources of Information
1.4.1 Research Methodology
1.4.2 Research Process
1.4.3 Base Year
2 China Cloud-Based Contact Centers Overall Market Size
2.1 China Cloud-Based Contact Centers Market Size: 2021 VS 2027
2.2 China Cloud-Based Contact Centers Revenue, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Cloud-Based Contact Centers Players in China Market
3.2 Top China Cloud-Based Contact Centers Companies Ranked by Revenue
3.3 China Cloud-Based Contact Centers Revenue by Companies
3.4 Top 3 and Top 5 Cloud-Based Contact Centers Companies in China Market, by Revenue in 2020
3.5 Companies Cloud-Based Contact Centers Product Type
3.6 Tier 1, Tier 2 and Tier 3 Cloud-Based Contact Centers Players in China Market
3.6.1 List of Tier 1 Cloud-Based Contact Centers Companies in China
3.6.2 List of Tier 2 and Tier 3 Cloud-Based Contact Centers Companies in China
4 Sights by Type
4.1 Overview
4.1.1 By Type - China Cloud-Based Contact Centers Market Size Markets, 2021 & 2027
4.1.2 Automatic Call Distribution (ACD)
4.1.3 Agent Performance Optimization (APO)
4.1.4 Dialers
4.1.5 Interactive Voice Response (IVR)
4.1.6 Computer Telephony Integration (CTI)
4.1.7 Other
4.2 By Type - China Cloud-Based Contact Centers Revenue & Forecasts
4.2.1 By Type - China Cloud-Based Contact Centers Revenue, 2016-2021
4.2.2 By Type - China Cloud-Based Contact Centers Revenue, 2022-2027
4.2.3 By Type - China Cloud-Based Contact Centers Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - China Cloud-Based Contact Centers Market Size, 2021 & 2027
5.1.2 BFSI
5.1.3 IT and Telecom
5.1.4 Retail
5.1.5 Government and Public Sector
5.1.6 Healthcare and Life Sciences
5.1.7 Manufacturing
5.1.8 Other
5.2 By Application - China Cloud-Based Contact Centers Revenue & Forecasts
5.2.1 By Application - China Cloud-Based Contact Centers Revenue, 2016-2021
5.2.2 By Application - China Cloud-Based Contact Centers Revenue, 2022-2027
5.2.3 By Application - China Cloud-Based Contact Centers Revenue Market Share, 2016-2027
6 Cloud-Based Contact Centers Companies Profiles
6.1 8x8, Inc
6.1.1 8x8, Inc Company Details
6.1.2 8x8, Inc Business Overview
6.1.3 8x8, Inc Cloud-Based Contact Centers Introduction
6.1.4 8x8, Inc Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.1.5 8x8, Inc Recent Developments
6.2 Five9, Inc
6.2.1 Five9, Inc Company Details
6.2.2 Five9, Inc Business Overview
6.2.3 Five9, Inc Cloud-Based Contact Centers Introduction
6.2.4 Five9, Inc Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.2.5 Five9, Inc Recent Developments
6.3 Cisco Systems
6.3.1 Cisco Systems Company Details
6.3.2 Cisco Systems Business Overview
6.3.3 Cisco Systems Cloud-Based Contact Centers Introduction
6.3.4 Cisco Systems Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.3.5 Cisco Systems Recent Developments
6.4 Genesys Telecommunications Laboratories
6.4.1 Genesys Telecommunications Laboratories Company Details
6.4.2 Genesys Telecommunications Laboratories Business Overview
6.4.3 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Introduction
6.4.4 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.4.5 Genesys Telecommunications Laboratories Recent Developments
6.5 Oracle
6.5.1 Oracle Company Details
6.5.2 Oracle Business Overview
6.5.3 Oracle Cloud-Based Contact Centers Introduction
6.5.4 Oracle Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.5.5 Oracle Recent Developments
6.6 Nice-Systems
6.6.1 Nice-Systems Company Details
6.6.2 Nice-Systems Business Overview
6.6.3 Nice-Systems Cloud-Based Contact Centers Introduction
6.6.4 Nice-Systems Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.6.5 Nice-Systems Recent Developments
6.7 Newvoicemedia
6.7.1 Newvoicemedia Company Details
6.7.2 Newvoicemedia Business Overview
6.7.3 Newvoicemedia Cloud-Based Contact Centers Introduction
6.7.4 Newvoicemedia Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.7.5 Newvoicemedia Recent Developments
6.8 3clogic
6.8.1 3clogic Company Details
6.8.2 3clogic Business Overview
6.8.3 3clogic Cloud-Based Contact Centers Introduction
6.8.4 3clogic Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.8.5 3clogic Recent Developments
6.9 Connect First
6.9.1 Connect First Company Details
6.9.2 Connect First Business Overview
6.9.3 Connect First Cloud-Based Contact Centers Introduction
6.9.4 Connect First Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.9.5 Connect First Recent Developments
6.10 Aspect Software
6.10.1 Aspect Software Company Details
6.10.2 Aspect Software Business Overview
6.10.3 Aspect Software Cloud-Based Contact Centers Introduction
6.10.4 Aspect Software Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.10.5 Aspect Software Recent Developments
6.11 Incontact
6.11.1 Incontact Company Details
6.11.2 Incontact Business Overview
6.11.3 Incontact Cloud-Based Contact Centers Introduction
6.11.4 Incontact Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.11.5 Incontact Recent Developments
6.12 Interactive Intelligence Group
6.12.1 Interactive Intelligence Group Company Details
6.12.2 Interactive Intelligence Group Business Overview
6.12.3 Interactive Intelligence Group Cloud-Based Contact Centers Introduction
6.12.4 Interactive Intelligence Group Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.12.5 Interactive Intelligence Group Recent Developments
6.13 Broadsoft
6.13.1 Broadsoft Company Details
6.13.2 Broadsoft Business Overview
6.13.3 Broadsoft Cloud-Based Contact Centers Introduction
6.13.4 Broadsoft Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.13.5 Broadsoft Recent Developments
6.14 West Corporation
6.14.1 West Corporation Company Details
6.14.2 West Corporation Business Overview
6.14.3 West Corporation Cloud-Based Contact Centers Introduction
6.14.4 West Corporation Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.14.5 West Corporation Recent Developments
6.15 Liveops Cloud
6.15.1 Liveops Cloud Company Details
6.15.2 Liveops Cloud Business Overview
6.15.3 Liveops Cloud Cloud-Based Contact Centers Introduction
6.15.4 Liveops Cloud Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.15.5 Liveops Cloud Recent Developments
6.16 Evolve IP
6.16.1 Evolve IP Company Details
6.16.2 Evolve IP Business Overview
6.16.3 Evolve IP Cloud-Based Contact Centers Introduction
6.16.4 Evolve IP Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.16.5 Evolve IP Recent Developments
6.17 Mitel Networks
6.17.1 Mitel Networks Company Details
6.17.2 Mitel Networks Business Overview
6.17.3 Mitel Networks Cloud-Based Contact Centers Introduction
6.17.4 Mitel Networks Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.17.5 Mitel Networks Recent Developments
6.18 Ozonetel Systems
6.18.1 Ozonetel Systems Company Details
6.18.2 Ozonetel Systems Business Overview
6.18.3 Ozonetel Systems Cloud-Based Contact Centers Introduction
6.18.4 Ozonetel Systems Cloud-Based Contact Centers Revenue in China Market (2016-2021)
6.18.5 Ozonetel Systems Recent Developments
7 Conclusion
8 Appendix
8.1 Note
8.2 Examples of Clients
8.3 Author Details
8.4 Disclaimer
List of Tables
Table 1. Cloud-Based Contact Centers Market Opportunities & Trends in China Market
Table 2. Cloud-Based Contact Centers Market Drivers in China Market
Table 3. Cloud-Based Contact Centers Market Restraints in China Market
Table 4. Key Players of Cloud-Based Contact Centers in China Market
Table 5. Top Cloud-Based Contact Centers Players in China Market, Ranking by Revenue (2019)
Table 6. China Cloud-Based Contact Centers Revenue by Companies, (US$, Mn), 2016-2021
Table 7. China Cloud-Based Contact Centers Revenue Share by Companies, 2016-2021
Table 8. Companies Cloud-Based Contact Centers Product Type
Table 9. List of Tier 1 Cloud-Based Contact Centers Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Tier 2 and Tier 3 Cloud-Based Contact Centers Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - China Cloud-Based Contact Centers Revenue, (US$, Mn), 2021 & 2027
Table 12. By Type - China Cloud-Based Contact Centers Revenue (US$, Mn), 2016-2021
Table 13. By Type - China Cloud-Based Contact Centers Revenue (US$, Mn), 2022-2027
Table 14. By Application - China Cloud-Based Contact Centers Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - China Cloud-Based Contact Centers Revenue (US$, Mn), 2016-2021
Table 16. By Application - China Cloud-Based Contact Centers Revenue (US$, Mn), 2022-2027
Table 17. 8x8, Inc Company Details
Table 18. 8x8, Inc Business Overview
Table 19. 8x8, Inc Cloud-Based Contact Centers Product
Table 20. 8x8, Inc Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 21. 8x8, Inc Recent Developments
Table 22. Five9, Inc Company Details
Table 23. Five9, Inc Business Overview
Table 24. Five9, Inc Cloud-Based Contact Centers Product
Table 25. Five9, Inc Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 26. Five9, Inc Recent Developments
Table 27. Cisco Systems Company Details
Table 28. Cisco Systems Business Overview
Table 29. Cisco Systems Cloud-Based Contact Centers Product
Table 30. Cisco Systems Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 31. Cisco Systems Recent Developments
Table 32. Genesys Telecommunications Laboratories Company Details
Table 33. Genesys Telecommunications Laboratories Business Overview
Table 34. Genesys Telecommunications Laboratories Cloud-Based Contact Centers Product
Table 35. Genesys Telecommunications Laboratories Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 36. Genesys Telecommunications Laboratories Recent Developments
Table 37. Oracle Company Details
Table 38. Oracle Business Overview
Table 39. Oracle Cloud-Based Contact Centers Product
Table 40. Oracle Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 41. Oracle Recent Developments
Table 42. Nice-Systems Company Details
Table 43. Nice-Systems Business Overview
Table 44. Nice-Systems Cloud-Based Contact Centers Product
Table 45. Nice-Systems Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 46. Nice-Systems Recent Developments
Table 47. Newvoicemedia Company Details
Table 48. Newvoicemedia Business Overview
Table 49. Newvoicemedia Cloud-Based Contact Centers Product
Table 50. Newvoicemedia Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 51. Newvoicemedia Recent Developments
Table 52. 3clogic Company Details
Table 53. 3clogic Business Overview
Table 54. 3clogic Cloud-Based Contact Centers Product
Table 55. 3clogic Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 56. 3clogic Recent Developments
Table 57. Connect First Company Details
Table 58. Connect First Business Overview
Table 59. Connect First Cloud-Based Contact Centers Product
Table 60. Connect First Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 61. Connect First Recent Developments
Table 62. Aspect Software Company Details
Table 63. Aspect Software Business Overview
Table 64. Aspect Software Cloud-Based Contact Centers Product
Table 65. Aspect Software Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 66. Aspect Software Recent Developments
Table 67. Incontact Company Details
Table 68. Incontact Business Overview
Table 69. Incontact Cloud-Based Contact Centers Product
Table 70. Incontact Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 71. Incontact Recent Developments
Table 72. Interactive Intelligence Group Company Details
Table 73. Interactive Intelligence Group Business Overview
Table 74. Interactive Intelligence Group Cloud-Based Contact Centers Product
Table 75. Interactive Intelligence Group Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 76. Interactive Intelligence Group Recent Developments
Table 77. Broadsoft Company Details
Table 78. Broadsoft Business Overview
Table 79. Broadsoft Cloud-Based Contact Centers Product
Table 80. Broadsoft Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 81. Broadsoft Recent Developments
Table 82. West Corporation Company Details
Table 83. West Corporation Business Overview
Table 84. West Corporation Cloud-Based Contact Centers Product
Table 85. West Corporation Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 86. West Corporation Recent Developments
Table 87. Liveops Cloud Business Overview
Table 88. Liveops Cloud Company Details
Table 89. Liveops Cloud Cloud-Based Contact Centers Product
Table 90. Liveops Cloud Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 91. Liveops Cloud Recent Developments
Table 92. Evolve IP Company Details
Table 93. Evolve IP Business Overview
Table 94. Evolve IP Cloud-Based Contact Centers Product
Table 95. Evolve IP Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 96. Evolve IP Recent Developments
Table 97. Mitel Networks Company Details
Table 98. Mitel Networks Business Overview
Table 99. Mitel Networks Cloud-Based Contact Centers Product
Table 100. Mitel Networks Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 101. Mitel Networks Recent Developments
Table 102. Ozonetel Systems Company Details
Table 103. Ozonetel Systems Business Overview
Table 104. Ozonetel Systems Cloud-Based Contact Centers Product
Table 105. Ozonetel Systems Cloud-Based Contact Centers Revenue in China Market (2016-2021) & (US$ Million)
Table 106. Ozonetel Systems Recent Developments
List of Figures
Figure 1. Cloud-Based Contact Centers Segment by Type
Figure 2. Cloud-Based Contact Centers Segment by Application
Figure 3. China Cloud-Based Contact Centers Market Overview: 2020
Figure 4. China Cloud-Based Contact Centers Market Size: 2021 VS 2027 (US$, Mn)
Figure 5. China Cloud-Based Contact Centers Revenue, 2016-2027 (US$, Mn)
Figure 6. The Top 3 and 5 Players Market Share by Cloud-Based Contact Centers Revenue in 2020
Figure 7. By Type - China Cloud-Based Contact Centers Revenue Market Share, 2016-2027
Figure 8. By Application - China Cloud-Based Contact Centers Revenue Market Share, 2016-2027
Figure 9. 8x8, Inc Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 10. Five9, Inc Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 11. Cisco Systems Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 12. Genesys Telecommunications Laboratories Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 13. Oracle Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 14. Nice-Systems Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 15. Newvoicemedia Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 16. 3clogic Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 17. Connect First Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 18. Aspect Software Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 19. Incontact Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 20. Interactive Intelligence Group Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 21. Broadsoft Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 22. West Corporation Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 23. Liveops Cloud Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 24. Evolve IP Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 25. Mitel Networks Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 26. Ozonetel Systems Cloud-Based Contact Centers Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
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