With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs.
This report elaborates the market size, market characteristics, and market growth of the Technical Support Outsourcing industry, and breaks down according to the type, application, and consumption area of Technical Support Outsourcing. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Technical Support Outsourcing in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Technical Support Outsourcing market covered in Chapter 13:
Support.com
Infosys
Qcom Outsourcing
HCL Technology
Accenture
IBM
Telus International
Wipro
Hudson Software
Genpact
Collabera
Inforonics Global Services
Iyogi
In Chapter 6, on the basis of types, the Technical Support Outsourcing market from 2015 to 2025 is primarily split into:
Helpdesk
Call center
In Chapter 7, on the basis of applications, the Technical Support Outsourcing market from 2015 to 2025 covers:
Information Technology
Finance
Human Capital
Production & Manufacturing
Telecommunication
Automotive
Energy & Utilities
Education
Media & Entertainment
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
2020-2025 Global Technical Support Outsourcing Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)
Table of Content
1 Technical Support Outsourcing Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years
2 Technical Support Outsourcing Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer
3 Technical Support Outsourcing Market Forces
3.1 Global Technical Support Outsourcing Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment
4 Technical Support Outsourcing Market - By Geography
4.1 Global Technical Support Outsourcing Market Value and Market Share by Regions
4.1.1 Global Technical Support Outsourcing Value ($) by Region (2015-2020)
4.1.2 Global Technical Support Outsourcing Value Market Share by Regions (2015-2020)
4.2 Global Technical Support Outsourcing Market Production and Market Share by Major Countries
4.2.1 Global Technical Support Outsourcing Production by Major Countries (2015-2020)
4.2.2 Global Technical Support Outsourcing Production Market Share by Major Countries (2015-2020)
4.3 Global Technical Support Outsourcing Market Consumption and Market Share by Regions
4.3.1 Global Technical Support Outsourcing Consumption by Regions (2015-2020)
4.3.2 Global Technical Support Outsourcing Consumption Market Share by Regions (2015-2020)
5 Technical Support Outsourcing Market - By Trade Statistics
5.1 Global Technical Support Outsourcing Export and Import
5.2 United States Technical Support Outsourcing Export and Import (2015-2020)
5.3 Europe Technical Support Outsourcing Export and Import (2015-2020)
5.4 China Technical Support Outsourcing Export and Import (2015-2020)
5.5 Japan Technical Support Outsourcing Export and Import (2015-2020)
5.6 India Technical Support Outsourcing Export and Import (2015-2020)
5.7 ...
6 Technical Support Outsourcing Market - By Type
6.1 Global Technical Support Outsourcing Production and Market Share by Types (2015-2020)
6.1.1 Global Technical Support Outsourcing Production by Types (2015-2020)
6.1.2 Global Technical Support Outsourcing Production Market Share by Types (2015-2020)
6.2 Global Technical Support Outsourcing Value and Market Share by Types (2015-2020)
6.2.1 Global Technical Support Outsourcing Value by Types (2015-2020)
6.2.2 Global Technical Support Outsourcing Value Market Share by Types (2015-2020)
6.3 Global Technical Support Outsourcing Production, Price and Growth Rate of Helpdesk (2015-2020)
6.4 Global Technical Support Outsourcing Production, Price and Growth Rate of Call center (2015-2020)
7 Technical Support Outsourcing Market - By Application
7.1 Global Technical Support Outsourcing Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Technical Support Outsourcing Consumption by Applications (2015-2020)
7.1.2 Global Technical Support Outsourcing Consumption Market Share by Applications (2015-2020)
7.2 Global Technical Support Outsourcing Consumption and Growth Rate of Information Technology (2015-2020)
7.3 Global Technical Support Outsourcing Consumption and Growth Rate of Finance (2015-2020)
7.4 Global Technical Support Outsourcing Consumption and Growth Rate of Human Capital (2015-2020)
7.5 Global Technical Support Outsourcing Consumption and Growth Rate of Production & Manufacturing (2015-2020)
7.6 Global Technical Support Outsourcing Consumption and Growth Rate of Telecommunication (2015-2020)
7.7 Global Technical Support Outsourcing Consumption and Growth Rate of Automotive (2015-2020)
7.8 Global Technical Support Outsourcing Consumption and Growth Rate of Energy & Utilities (2015-2020)
7.9 Global Technical Support Outsourcing Consumption and Growth Rate of Education (2015-2020)
7.10 Global Technical Support Outsourcing Consumption and Growth Rate of Media & Entertainment (2015-2020)
8 North America Technical Support Outsourcing Market
8.1 North America Technical Support Outsourcing Market Size
8.2 United States Technical Support Outsourcing Market Size
8.3 Canada Technical Support Outsourcing Market Size
8.4 Mexico Technical Support Outsourcing Market Size
8.5 The Influence of COVID-19 on North America Market
9 Europe Technical Support Outsourcing Market Analysis
9.1 Europe Technical Support Outsourcing Market Size
9.2 Germany Technical Support Outsourcing Market Size
9.3 United Kingdom Technical Support Outsourcing Market Size
9.4 France Technical Support Outsourcing Market Size
9.5 Italy Technical Support Outsourcing Market Size
9.6 Spain Technical Support Outsourcing Market Size
9.7 The Influence of COVID-19 on Europe Market
10 Asia-Pacific Technical Support Outsourcing Market Analysis
10.1 Asia-Pacific Technical Support Outsourcing Market Size
10.2 China Technical Support Outsourcing Market Size
10.3 Japan Technical Support Outsourcing Market Size
10.4 South Korea Technical Support Outsourcing Market Size
10.5 Southeast Asia Technical Support Outsourcing Market Size
10.6 India Technical Support Outsourcing Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market
11 Middle East and Africa Technical Support Outsourcing Market Analysis
11.1 Middle East and Africa Technical Support Outsourcing Market Size
11.2 Saudi Arabia Technical Support Outsourcing Market Size
11.3 UAE Technical Support Outsourcing Market Size
11.4 South Africa Technical Support Outsourcing Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market
12 South America Technical Support Outsourcing Market Analysis
12.1 South America Technical Support Outsourcing Market Size
12.2 Brazil Technical Support Outsourcing Market Size
12.3 The Influence of COVID-19 on South America Market
13 Company Profiles
13.1 Support.com
13.1.1 Support.com Basic Information
13.1.2 Support.com Product Profiles, Application and Specification
13.1.3 Support.com Technical Support Outsourcing Market Performance (2015-2020)
13.2 Infosys
13.2.1 Infosys Basic Information
13.2.2 Infosys Product Profiles, Application and Specification
13.2.3 Infosys Technical Support Outsourcing Market Performance (2015-2020)
13.3 Qcom Outsourcing
13.3.1 Qcom Outsourcing Basic Information
13.3.2 Qcom Outsourcing Product Profiles, Application and Specification
13.3.3 Qcom Outsourcing Technical Support Outsourcing Market Performance (2015-2020)
13.4 HCL Technology
13.4.1 HCL Technology Basic Information
13.4.2 HCL Technology Product Profiles, Application and Specification
13.4.3 HCL Technology Technical Support Outsourcing Market Performance (2015-2020)
13.5 Accenture
13.5.1 Accenture Basic Information
13.5.2 Accenture Product Profiles, Application and Specification
13.5.3 Accenture Technical Support Outsourcing Market Performance (2015-2020)
13.6 IBM
13.6.1 IBM Basic Information
13.6.2 IBM Product Profiles, Application and Specification
13.6.3 IBM Technical Support Outsourcing Market Performance (2015-2020)
13.7 Telus International
13.7.1 Telus International Basic Information
13.7.2 Telus International Product Profiles, Application and Specification
13.7.3 Telus International Technical Support Outsourcing Market Performance (2015-2020)
13.8 Wipro
13.8.1 Wipro Basic Information
13.8.2 Wipro Product Profiles, Application and Specification
13.8.3 Wipro Technical Support Outsourcing Market Performance (2015-2020)
13.9 Hudson Software
13.9.1 Hudson Software Basic Information
13.9.2 Hudson Software Product Profiles, Application and Specification
13.9.3 Hudson Software Technical Support Outsourcing Market Performance (2015-2020)
13.10 Genpact
13.10.1 Genpact Basic Information
13.10.2 Genpact Product Profiles, Application and Specification
13.10.3 Genpact Technical Support Outsourcing Market Performance (2015-2020)
13.11 Collabera
13.11.1 Collabera Basic Information
13.11.2 Collabera Product Profiles, Application and Specification
13.11.3 Collabera Technical Support Outsourcing Market Performance (2015-2020)
13.12 Inforonics Global Services
13.12.1 Inforonics Global Services Basic Information
13.12.2 Inforonics Global Services Product Profiles, Application and Specification
13.12.3 Inforonics Global Services Technical Support Outsourcing Market Performance (2015-2020)
13.13 Iyogi
13.13.1 Iyogi Basic Information
13.13.2 Iyogi Product Profiles, Application and Specification
13.13.3 Iyogi Technical Support Outsourcing Market Performance (2015-2020)
14 Market Forecast - By Regions
14.1 North America Technical Support Outsourcing Market Forecast (2020-2025)
14.2 Europe Technical Support Outsourcing Market Forecast (2020-2025)
14.3 Asia-Pacific Technical Support Outsourcing Market Forecast (2020-2025)
14.4 Middle East and Africa Technical Support Outsourcing Market Forecast (2020-2025)
14.5 South America Technical Support Outsourcing Market Forecast (2020-2025)
15 Market Forecast - By Type and Applications
15.1 Global Technical Support Outsourcing Market Forecast by Types (2020-2025)
15.1.1 Global Technical Support Outsourcing Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Technical Support Outsourcing Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Technical Support Outsourcing Market Forecast by Applications (2020-2025)
List of Tables and Figures
Figure Technical Support Outsourcing Picture
Table Technical Support Outsourcing Key Market Segments
Figure Study and Forecasting Years
Figure Global Technical Support Outsourcing Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Technical Support Outsourcing Value ($) and Growth Rate (2015-2020)
Table Global Technical Support Outsourcing Value ($) by Countries (2015-2020)
Table Global Technical Support Outsourcing Value Market Share by Regions (2015-2020)
Figure Global Technical Support Outsourcing Value Market Share by Regions in 2019
Figure Global Technical Support Outsourcing Production and Growth Rate (2015-2020)
Table Global Technical Support Outsourcing Production by Major Countries (2015-2020)
Table Global Technical Support Outsourcing Production Market Share by Major Countries (2015-2020)
Figure Global Technical Support Outsourcing Production Market Share by Regions in 2019
Figure Global Technical Support Outsourcing Consumption and Growth Rate (2015-2020)
Table Global Technical Support Outsourcing Consumption by Regions (2015-2020)
Table Global Technical Support Outsourcing Consumption Market Share by Regions (2015-2020)
Figure Global Technical Support Outsourcing Consumption Market Share by Regions in 2019
Table Global Technical Support Outsourcing Export Top 3 Country 2019
Table Global Technical Support Outsourcing Import Top 3 Country 2019
Table United States Technical Support Outsourcing Export and Import (2015-2020)
Table Europe Technical Support Outsourcing Export and Import (2015-2020)
Table China Technical Support Outsourcing Export and Import (2015-2020)
Table Japan Technical Support Outsourcing Export and Import (2015-2020)
Table India Technical Support Outsourcing Export and Import (2015-2020)
Table Global Technical Support Outsourcing Production by Types (2015-2020)
Table Global Technical Support Outsourcing Production Market Share by Types (2015-2020)
Figure Global Technical Support Outsourcing Production Share by Type (2015-2020)
Table Global Technical Support Outsourcing Value by Types (2015-2020)
Table Global Technical Support Outsourcing Value Market Share by Types (2015-2020)
Figure Global Technical Support Outsourcing Value Share by Type (2015-2020)
Figure Global Helpdesk Production and Growth Rate (2015-2020)
Figure Global Helpdesk Price (2015-2020)
Figure Global Call center Production and Growth Rate (2015-2020)
Figure Global Call center Price (2015-2020)
Table Global Technical Support Outsourcing Consumption by Applications (2015-2020)
Table Global Technical Support Outsourcing Consumption Market Share by Applications (2015-2020)
Figure Global Technical Support Outsourcing Consumption Share by Application (2015-2020)
Figure Global Information Technology Consumption and Growth Rate (2015-2020)
Figure Global Finance Consumption and Growth Rate (2015-2020)
Figure Global Human Capital Consumption and Growth Rate (2015-2020)
Figure Global Production & Manufacturing Consumption and Growth Rate (2015-2020)
Figure Global Telecommunication Consumption and Growth Rate (2015-2020)
Figure Global Automotive Consumption and Growth Rate (2015-2020)
Figure Global Energy & Utilities Consumption and Growth Rate (2015-2020)
Figure Global Education Consumption and Growth Rate (2015-2020)
Figure Global Media & Entertainment Consumption and Growth Rate (2015-2020)
Figure North America Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Table North America Technical Support Outsourcing Consumption by Countries (2015-2020)
Table North America Technical Support Outsourcing Consumption Market Share by Countries (2015-2020)
Figure North America Technical Support Outsourcing Consumption Market Share by Countries (2015-2020)
Figure United States Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Canada Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Mexico Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Europe Technical Support Outsourcing Consumption by Countries (2015-2020)
Table Europe Technical Support Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Europe Technical Support Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Germany Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure France Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Italy Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Spain Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Technical Support Outsourcing Consumption by Countries (2015-2020)
Table Asia-Pacific Technical Support Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Technical Support Outsourcing Consumption Market Share by Countries (2015-2020)
Figure China Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Japan Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure South Korea Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure India Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Technical Support Outsourcing Consumption by Countries (2015-2020)
Table Middle East and Africa Technical Support Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Technical Support Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure UAE Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure South Africa Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure South America Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Table South America Technical Support Outsourcing Consumption by Countries (2015-2020)
Table South America Technical Support Outsourcing Consumption Market Share by Countries (2015-2020)
Figure South America Technical Support Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Brazil Technical Support Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Support.com Company Profile
Table Support.com Production, Value, Price, Gross Margin 2015-2020
Figure Support.com Production and Growth Rate
Figure Support.com Value ($) Market Share 2015-2020
Table Infosys Company Profile
Table Infosys Production, Value, Price, Gross Margin 2015-2020
Figure Infosys Production and Growth Rate
Figure Infosys Value ($) Market Share 2015-2020
Table Qcom Outsourcing Company Profile
Table Qcom Outsourcing Production, Value, Price, Gross Margin 2015-2020
Figure Qcom Outsourcing Production and Growth Rate
Figure Qcom Outsourcing Value ($) Market Share 2015-2020
Table HCL Technology Company Profile
Table HCL Technology Production, Value, Price, Gross Margin 2015-2020
Figure HCL Technology Production and Growth Rate
Figure HCL Technology Value ($) Market Share 2015-2020
Table Accenture Company Profile
Table Accenture Production, Value, Price, Gross Margin 2015-2020
Figure Accenture Production and Growth Rate
Figure Accenture Value ($) Market Share 2015-2020
Table IBM Company Profile
Table IBM Production, Value, Price, Gross Margin 2015-2020
Figure IBM Production and Growth Rate
Figure IBM Value ($) Market Share 2015-2020
Table Telus International Company Profile
Table Telus International Production, Value, Price, Gross Margin 2015-2020
Figure Telus International Production and Growth Rate
Figure Telus International Value ($) Market Share 2015-2020
Table Wipro Company Profile
Table Wipro Production, Value, Price, Gross Margin 2015-2020
Figure Wipro Production and Growth Rate
Figure Wipro Value ($) Market Share 2015-2020
Table Hudson Software Company Profile
Table Hudson Software Production, Value, Price, Gross Margin 2015-2020
Figure Hudson Software Production and Growth Rate
Figure Hudson Software Value ($) Market Share 2015-2020
Table Genpact Company Profile
Table Genpact Production, Value, Price, Gross Margin 2015-2020
Figure Genpact Production and Growth Rate
Figure Genpact Value ($) Market Share 2015-2020
Table Collabera Company Profile
Table Collabera Production, Value, Price, Gross Margin 2015-2020
Figure Collabera Production and Growth Rate
Figure Collabera Value ($) Market Share 2015-2020
Table Inforonics Global Services Company Profile
Table Inforonics Global Services Production, Value, Price, Gross Margin 2015-2020
Figure Inforonics Global Services Production and Growth Rate
Figure Inforonics Global Services Value ($) Market Share 2015-2020
Table Iyogi Company Profile
Table Iyogi Production, Value, Price, Gross Margin 2015-2020
Figure Iyogi Production and Growth Rate
Figure Iyogi Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Technical Support Outsourcing Market Forecast Production by Types (2020-2025)
Table Global Technical Support Outsourcing Market Forecast Production Share by Types (2020-2025)
Table Global Technical Support Outsourcing Market Forecast Value ($) by Types (2020-2025)
Table Global Technical Support Outsourcing Market Forecast Value Share by Types (2020-2025)
Table Global Technical Support Outsourcing Market Forecast Consumption by Applications (2020-2025)
Table Global Technical Support Outsourcing Market Forecast Consumption Share by Applications (2020-2025)
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