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2020-2025 Global ITSM Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

Publisher Name :
Date: 23-Mar-2021
No. of pages: 113

IT service management refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.

This report elaborates the market size, market characteristics, and market growth of the ITSM industry, and breaks down according to the type, application, and consumption area of ITSM. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for ITSM in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global ITSM market covered in Chapter 13:

Alemba

Hornbill

Atlassian

House on the Hill

Micro Focus

ServiceNow

HP

Zendesk

HEAT

BMC

In Chapter 6, on the basis of types, the ITSM market from 2015 to 2025 is primarily split into:

On-premise

Hybrid

Cloud

In Chapter 7, on the basis of applications, the ITSM market from 2015 to 2025 covers:

BFSI

IT & Telecommunication

Retail & Consumer Goods

Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

2020-2025 Global ITSM Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

Table of Content

1 ITSM Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 ITSM Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 ITSM Market Forces
3.1 Global ITSM Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 ITSM Market - By Geography
4.1 Global ITSM Market Value and Market Share by Regions
4.1.1 Global ITSM Value ($) by Region (2015-2020)
4.1.2 Global ITSM Value Market Share by Regions (2015-2020)
4.2 Global ITSM Market Production and Market Share by Major Countries
4.2.1 Global ITSM Production by Major Countries (2015-2020)
4.2.2 Global ITSM Production Market Share by Major Countries (2015-2020)
4.3 Global ITSM Market Consumption and Market Share by Regions
4.3.1 Global ITSM Consumption by Regions (2015-2020)
4.3.2 Global ITSM Consumption Market Share by Regions (2015-2020)

5 ITSM Market - By Trade Statistics
5.1 Global ITSM Export and Import
5.2 United States ITSM Export and Import (2015-2020)
5.3 Europe ITSM Export and Import (2015-2020)
5.4 China ITSM Export and Import (2015-2020)
5.5 Japan ITSM Export and Import (2015-2020)
5.6 India ITSM Export and Import (2015-2020)
5.7 ...

6 ITSM Market - By Type
6.1 Global ITSM Production and Market Share by Types (2015-2020)
6.1.1 Global ITSM Production by Types (2015-2020)
6.1.2 Global ITSM Production Market Share by Types (2015-2020)
6.2 Global ITSM Value and Market Share by Types (2015-2020)
6.2.1 Global ITSM Value by Types (2015-2020)
6.2.2 Global ITSM Value Market Share by Types (2015-2020)
6.3 Global ITSM Production, Price and Growth Rate of On-premise (2015-2020)
6.4 Global ITSM Production, Price and Growth Rate of Hybrid (2015-2020)
6.5 Global ITSM Production, Price and Growth Rate of Cloud (2015-2020)

7 ITSM Market - By Application
7.1 Global ITSM Consumption and Market Share by Applications (2015-2020)
7.1.1 Global ITSM Consumption by Applications (2015-2020)
7.1.2 Global ITSM Consumption Market Share by Applications (2015-2020)
7.2 Global ITSM Consumption and Growth Rate of BFSI (2015-2020)
7.3 Global ITSM Consumption and Growth Rate of IT & Telecommunication (2015-2020)
7.4 Global ITSM Consumption and Growth Rate of Retail & Consumer Goods (2015-2020)
7.5 Global ITSM Consumption and Growth Rate of Others (2015-2020)

8 North America ITSM Market
8.1 North America ITSM Market Size
8.2 United States ITSM Market Size
8.3 Canada ITSM Market Size
8.4 Mexico ITSM Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe ITSM Market Analysis
9.1 Europe ITSM Market Size
9.2 Germany ITSM Market Size
9.3 United Kingdom ITSM Market Size
9.4 France ITSM Market Size
9.5 Italy ITSM Market Size
9.6 Spain ITSM Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific ITSM Market Analysis
10.1 Asia-Pacific ITSM Market Size
10.2 China ITSM Market Size
10.3 Japan ITSM Market Size
10.4 South Korea ITSM Market Size
10.5 Southeast Asia ITSM Market Size
10.6 India ITSM Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa ITSM Market Analysis
11.1 Middle East and Africa ITSM Market Size
11.2 Saudi Arabia ITSM Market Size
11.3 UAE ITSM Market Size
11.4 South Africa ITSM Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America ITSM Market Analysis
12.1 South America ITSM Market Size
12.2 Brazil ITSM Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 Alemba
13.1.1 Alemba Basic Information
13.1.2 Alemba Product Profiles, Application and Specification
13.1.3 Alemba ITSM Market Performance (2015-2020)
13.2 Hornbill
13.2.1 Hornbill Basic Information
13.2.2 Hornbill Product Profiles, Application and Specification
13.2.3 Hornbill ITSM Market Performance (2015-2020)
13.3 Atlassian
13.3.1 Atlassian Basic Information
13.3.2 Atlassian Product Profiles, Application and Specification
13.3.3 Atlassian ITSM Market Performance (2015-2020)
13.4 House on the Hill
13.4.1 House on the Hill Basic Information
13.4.2 House on the Hill Product Profiles, Application and Specification
13.4.3 House on the Hill ITSM Market Performance (2015-2020)
13.5 Micro Focus
13.5.1 Micro Focus Basic Information
13.5.2 Micro Focus Product Profiles, Application and Specification
13.5.3 Micro Focus ITSM Market Performance (2015-2020)
13.6 ServiceNow
13.6.1 ServiceNow Basic Information
13.6.2 ServiceNow Product Profiles, Application and Specification
13.6.3 ServiceNow ITSM Market Performance (2015-2020)
13.7 HP
13.7.1 HP Basic Information
13.7.2 HP Product Profiles, Application and Specification
13.7.3 HP ITSM Market Performance (2015-2020)
13.8 Zendesk
13.8.1 Zendesk Basic Information
13.8.2 Zendesk Product Profiles, Application and Specification
13.8.3 Zendesk ITSM Market Performance (2015-2020)
13.9 HEAT
13.9.1 HEAT Basic Information
13.9.2 HEAT Product Profiles, Application and Specification
13.9.3 HEAT ITSM Market Performance (2015-2020)
13.10 BMC
13.10.1 BMC Basic Information
13.10.2 BMC Product Profiles, Application and Specification
13.10.3 BMC ITSM Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America ITSM Market Forecast (2020-2025)
14.2 Europe ITSM Market Forecast (2020-2025)
14.3 Asia-Pacific ITSM Market Forecast (2020-2025)
14.4 Middle East and Africa ITSM Market Forecast (2020-2025)
14.5 South America ITSM Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global ITSM Market Forecast by Types (2020-2025)
15.1.1 Global ITSM Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global ITSM Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global ITSM Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure ITSM Picture
Table ITSM Key Market Segments
Figure Study and Forecasting Years
Figure Global ITSM Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global ITSM Value ($) and Growth Rate (2015-2020)
Table Global ITSM Value ($) by Countries (2015-2020)
Table Global ITSM Value Market Share by Regions (2015-2020)
Figure Global ITSM Value Market Share by Regions in 2019
Figure Global ITSM Production and Growth Rate (2015-2020)
Table Global ITSM Production by Major Countries (2015-2020)
Table Global ITSM Production Market Share by Major Countries (2015-2020)
Figure Global ITSM Production Market Share by Regions in 2019
Figure Global ITSM Consumption and Growth Rate (2015-2020)
Table Global ITSM Consumption by Regions (2015-2020)
Table Global ITSM Consumption Market Share by Regions (2015-2020)
Figure Global ITSM Consumption Market Share by Regions in 2019
Table Global ITSM Export Top 3 Country 2019
Table Global ITSM Import Top 3 Country 2019
Table United States ITSM Export and Import (2015-2020)
Table Europe ITSM Export and Import (2015-2020)
Table China ITSM Export and Import (2015-2020)
Table Japan ITSM Export and Import (2015-2020)
Table India ITSM Export and Import (2015-2020)
Table Global ITSM Production by Types (2015-2020)
Table Global ITSM Production Market Share by Types (2015-2020)
Figure Global ITSM Production Share by Type (2015-2020)
Table Global ITSM Value by Types (2015-2020)
Table Global ITSM Value Market Share by Types (2015-2020)
Figure Global ITSM Value Share by Type (2015-2020)
Figure Global On-premise Production and Growth Rate (2015-2020)
Figure Global On-premise Price (2015-2020)
Figure Global Hybrid Production and Growth Rate (2015-2020)
Figure Global Hybrid Price (2015-2020)
Figure Global Cloud Production and Growth Rate (2015-2020)
Figure Global Cloud Price (2015-2020)
Table Global ITSM Consumption by Applications (2015-2020)
Table Global ITSM Consumption Market Share by Applications (2015-2020)
Figure Global ITSM Consumption Share by Application (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global IT & Telecommunication Consumption and Growth Rate (2015-2020)
Figure Global Retail & Consumer Goods Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America ITSM Market Consumption and Growth Rate (2015-2020)
Table North America ITSM Consumption by Countries (2015-2020)
Table North America ITSM Consumption Market Share by Countries (2015-2020)
Figure North America ITSM Consumption Market Share by Countries (2015-2020)
Figure United States ITSM Market Consumption and Growth Rate (2015-2020)
Figure Canada ITSM Market Consumption and Growth Rate (2015-2020)
Figure Mexico ITSM Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe ITSM Market Consumption and Growth Rate (2015-2020)
Table Europe ITSM Consumption by Countries (2015-2020)
Table Europe ITSM Consumption Market Share by Countries (2015-2020)
Figure Europe ITSM Consumption Market Share by Countries (2015-2020)
Figure Germany ITSM Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom ITSM Market Consumption and Growth Rate (2015-2020)
Figure France ITSM Market Consumption and Growth Rate (2015-2020)
Figure Italy ITSM Market Consumption and Growth Rate (2015-2020)
Figure Spain ITSM Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific ITSM Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific ITSM Consumption by Countries (2015-2020)
Table Asia-Pacific ITSM Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific ITSM Consumption Market Share by Countries (2015-2020)
Figure China ITSM Market Consumption and Growth Rate (2015-2020)
Figure Japan ITSM Market Consumption and Growth Rate (2015-2020)
Figure South Korea ITSM Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia ITSM Market Consumption and Growth Rate (2015-2020)
Figure India ITSM Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa ITSM Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa ITSM Consumption by Countries (2015-2020)
Table Middle East and Africa ITSM Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa ITSM Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia ITSM Market Consumption and Growth Rate (2015-2020)
Figure UAE ITSM Market Consumption and Growth Rate (2015-2020)
Figure South Africa ITSM Market Consumption and Growth Rate (2015-2020)
Figure South America ITSM Market Consumption and Growth Rate (2015-2020)
Table South America ITSM Consumption by Countries (2015-2020)
Table South America ITSM Consumption Market Share by Countries (2015-2020)
Figure South America ITSM Consumption Market Share by Countries (2015-2020)
Figure Brazil ITSM Market Consumption and Growth Rate (2015-2020)
Table Alemba Company Profile
Table Alemba Production, Value, Price, Gross Margin 2015-2020
Figure Alemba Production and Growth Rate
Figure Alemba Value ($) Market Share 2015-2020
Table Hornbill Company Profile
Table Hornbill Production, Value, Price, Gross Margin 2015-2020
Figure Hornbill Production and Growth Rate
Figure Hornbill Value ($) Market Share 2015-2020
Table Atlassian Company Profile
Table Atlassian Production, Value, Price, Gross Margin 2015-2020
Figure Atlassian Production and Growth Rate
Figure Atlassian Value ($) Market Share 2015-2020
Table House on the Hill Company Profile
Table House on the Hill Production, Value, Price, Gross Margin 2015-2020
Figure House on the Hill Production and Growth Rate
Figure House on the Hill Value ($) Market Share 2015-2020
Table Micro Focus Company Profile
Table Micro Focus Production, Value, Price, Gross Margin 2015-2020
Figure Micro Focus Production and Growth Rate
Figure Micro Focus Value ($) Market Share 2015-2020
Table ServiceNow Company Profile
Table ServiceNow Production, Value, Price, Gross Margin 2015-2020
Figure ServiceNow Production and Growth Rate
Figure ServiceNow Value ($) Market Share 2015-2020
Table HP Company Profile
Table HP Production, Value, Price, Gross Margin 2015-2020
Figure HP Production and Growth Rate
Figure HP Value ($) Market Share 2015-2020
Table Zendesk Company Profile
Table Zendesk Production, Value, Price, Gross Margin 2015-2020
Figure Zendesk Production and Growth Rate
Figure Zendesk Value ($) Market Share 2015-2020
Table HEAT Company Profile
Table HEAT Production, Value, Price, Gross Margin 2015-2020
Figure HEAT Production and Growth Rate
Figure HEAT Value ($) Market Share 2015-2020
Table BMC Company Profile
Table BMC Production, Value, Price, Gross Margin 2015-2020
Figure BMC Production and Growth Rate
Figure BMC Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global ITSM Market Forecast Production by Types (2020-2025)
Table Global ITSM Market Forecast Production Share by Types (2020-2025)
Table Global ITSM Market Forecast Value ($) by Types (2020-2025)
Table Global ITSM Market Forecast Value Share by Types (2020-2025)
Table Global ITSM Market Forecast Consumption by Applications (2020-2025)
Table Global ITSM Market Forecast Consumption Share by Applications (2020-2025)
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