Healthcare CRM, also known as Healthcare Relationship Management , is a broadly used term for a Customer relationship management system, or CRM, used in healthcare.
This report elaborates the market size, market characteristics, and market growth of the Healthcare CRM industry, and breaks down according to the type, application, and consumption area of Healthcare CRM. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Healthcare CRM in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Healthcare CRM market covered in Chapter 13:
Oracle
Talisma.
Accenture
Influence Health, Inc.
Siemens Healthcare
Infor, Inc.
Healthgrades
SugarCRM
Veeva Systems
IBM
SAP SE
Cerner
Saleforce.Com, Inc.
Amdocs Ltd
Microsoft
NetSuite
In Chapter 6, on the basis of types, the Healthcare CRM market from 2015 to 2025 is primarily split into:
Individual healthcare CRM
Referral healthcare CRM
Individual and referral
In Chapter 7, on the basis of applications, the Healthcare CRM market from 2015 to 2025 covers:
Payers
Providers
Life Science Companies
Others
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
2020-2025 Global Healthcare CRM Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)
Table of Content
1 Healthcare CRM Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years
2 Healthcare CRM Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer
3 Healthcare CRM Market Forces
3.1 Global Healthcare CRM Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment
4 Healthcare CRM Market - By Geography
4.1 Global Healthcare CRM Market Value and Market Share by Regions
4.1.1 Global Healthcare CRM Value ($) by Region (2015-2020)
4.1.2 Global Healthcare CRM Value Market Share by Regions (2015-2020)
4.2 Global Healthcare CRM Market Production and Market Share by Major Countries
4.2.1 Global Healthcare CRM Production by Major Countries (2015-2020)
4.2.2 Global Healthcare CRM Production Market Share by Major Countries (2015-2020)
4.3 Global Healthcare CRM Market Consumption and Market Share by Regions
4.3.1 Global Healthcare CRM Consumption by Regions (2015-2020)
4.3.2 Global Healthcare CRM Consumption Market Share by Regions (2015-2020)
5 Healthcare CRM Market - By Trade Statistics
5.1 Global Healthcare CRM Export and Import
5.2 United States Healthcare CRM Export and Import (2015-2020)
5.3 Europe Healthcare CRM Export and Import (2015-2020)
5.4 China Healthcare CRM Export and Import (2015-2020)
5.5 Japan Healthcare CRM Export and Import (2015-2020)
5.6 India Healthcare CRM Export and Import (2015-2020)
5.7 ...
6 Healthcare CRM Market - By Type
6.1 Global Healthcare CRM Production and Market Share by Types (2015-2020)
6.1.1 Global Healthcare CRM Production by Types (2015-2020)
6.1.2 Global Healthcare CRM Production Market Share by Types (2015-2020)
6.2 Global Healthcare CRM Value and Market Share by Types (2015-2020)
6.2.1 Global Healthcare CRM Value by Types (2015-2020)
6.2.2 Global Healthcare CRM Value Market Share by Types (2015-2020)
6.3 Global Healthcare CRM Production, Price and Growth Rate of Individual healthcare CRM (2015-2020)
6.4 Global Healthcare CRM Production, Price and Growth Rate of Referral healthcare CRM (2015-2020)
6.5 Global Healthcare CRM Production, Price and Growth Rate of Individual and referral (2015-2020)
7 Healthcare CRM Market - By Application
7.1 Global Healthcare CRM Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Healthcare CRM Consumption by Applications (2015-2020)
7.1.2 Global Healthcare CRM Consumption Market Share by Applications (2015-2020)
7.2 Global Healthcare CRM Consumption and Growth Rate of Payers (2015-2020)
7.3 Global Healthcare CRM Consumption and Growth Rate of Providers (2015-2020)
7.4 Global Healthcare CRM Consumption and Growth Rate of Life Science Companies (2015-2020)
7.5 Global Healthcare CRM Consumption and Growth Rate of Others (2015-2020)
8 North America Healthcare CRM Market
8.1 North America Healthcare CRM Market Size
8.2 United States Healthcare CRM Market Size
8.3 Canada Healthcare CRM Market Size
8.4 Mexico Healthcare CRM Market Size
8.5 The Influence of COVID-19 on North America Market
9 Europe Healthcare CRM Market Analysis
9.1 Europe Healthcare CRM Market Size
9.2 Germany Healthcare CRM Market Size
9.3 United Kingdom Healthcare CRM Market Size
9.4 France Healthcare CRM Market Size
9.5 Italy Healthcare CRM Market Size
9.6 Spain Healthcare CRM Market Size
9.7 The Influence of COVID-19 on Europe Market
10 Asia-Pacific Healthcare CRM Market Analysis
10.1 Asia-Pacific Healthcare CRM Market Size
10.2 China Healthcare CRM Market Size
10.3 Japan Healthcare CRM Market Size
10.4 South Korea Healthcare CRM Market Size
10.5 Southeast Asia Healthcare CRM Market Size
10.6 India Healthcare CRM Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market
11 Middle East and Africa Healthcare CRM Market Analysis
11.1 Middle East and Africa Healthcare CRM Market Size
11.2 Saudi Arabia Healthcare CRM Market Size
11.3 UAE Healthcare CRM Market Size
11.4 South Africa Healthcare CRM Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market
12 South America Healthcare CRM Market Analysis
12.1 South America Healthcare CRM Market Size
12.2 Brazil Healthcare CRM Market Size
12.3 The Influence of COVID-19 on South America Market
13 Company Profiles
13.1 Oracle
13.1.1 Oracle Basic Information
13.1.2 Oracle Product Profiles, Application and Specification
13.1.3 Oracle Healthcare CRM Market Performance (2015-2020)
13.2 Talisma.
13.2.1 Talisma. Basic Information
13.2.2 Talisma. Product Profiles, Application and Specification
13.2.3 Talisma. Healthcare CRM Market Performance (2015-2020)
13.3 Accenture
13.3.1 Accenture Basic Information
13.3.2 Accenture Product Profiles, Application and Specification
13.3.3 Accenture Healthcare CRM Market Performance (2015-2020)
13.4 Influence Health, Inc.
13.4.1 Influence Health, Inc. Basic Information
13.4.2 Influence Health, Inc. Product Profiles, Application and Specification
13.4.3 Influence Health, Inc. Healthcare CRM Market Performance (2015-2020)
13.5 Siemens Healthcare
13.5.1 Siemens Healthcare Basic Information
13.5.2 Siemens Healthcare Product Profiles, Application and Specification
13.5.3 Siemens Healthcare Healthcare CRM Market Performance (2015-2020)
13.6 Infor, Inc.
13.6.1 Infor, Inc. Basic Information
13.6.2 Infor, Inc. Product Profiles, Application and Specification
13.6.3 Infor, Inc. Healthcare CRM Market Performance (2015-2020)
13.7 Healthgrades
13.7.1 Healthgrades Basic Information
13.7.2 Healthgrades Product Profiles, Application and Specification
13.7.3 Healthgrades Healthcare CRM Market Performance (2015-2020)
13.8 SugarCRM
13.8.1 SugarCRM Basic Information
13.8.2 SugarCRM Product Profiles, Application and Specification
13.8.3 SugarCRM Healthcare CRM Market Performance (2015-2020)
13.9 Veeva Systems
13.9.1 Veeva Systems Basic Information
13.9.2 Veeva Systems Product Profiles, Application and Specification
13.9.3 Veeva Systems Healthcare CRM Market Performance (2015-2020)
13.10 IBM
13.10.1 IBM Basic Information
13.10.2 IBM Product Profiles, Application and Specification
13.10.3 IBM Healthcare CRM Market Performance (2015-2020)
13.11 SAP SE
13.11.1 SAP SE Basic Information
13.11.2 SAP SE Product Profiles, Application and Specification
13.11.3 SAP SE Healthcare CRM Market Performance (2015-2020)
13.12 Cerner
13.12.1 Cerner Basic Information
13.12.2 Cerner Product Profiles, Application and Specification
13.12.3 Cerner Healthcare CRM Market Performance (2015-2020)
13.13 Saleforce.Com, Inc.
13.13.1 Saleforce.Com, Inc. Basic Information
13.13.2 Saleforce.Com, Inc. Product Profiles, Application and Specification
13.13.3 Saleforce.Com, Inc. Healthcare CRM Market Performance (2015-2020)
13.14 Amdocs Ltd
13.14.1 Amdocs Ltd Basic Information
13.14.2 Amdocs Ltd Product Profiles, Application and Specification
13.14.3 Amdocs Ltd Healthcare CRM Market Performance (2015-2020)
13.15 Microsoft
13.15.1 Microsoft Basic Information
13.15.2 Microsoft Product Profiles, Application and Specification
13.15.3 Microsoft Healthcare CRM Market Performance (2015-2020)
13.16 NetSuite
13.16.1 NetSuite Basic Information
13.16.2 NetSuite Product Profiles, Application and Specification
13.16.3 NetSuite Healthcare CRM Market Performance (2015-2020)
14 Market Forecast - By Regions
14.1 North America Healthcare CRM Market Forecast (2020-2025)
14.2 Europe Healthcare CRM Market Forecast (2020-2025)
14.3 Asia-Pacific Healthcare CRM Market Forecast (2020-2025)
14.4 Middle East and Africa Healthcare CRM Market Forecast (2020-2025)
14.5 South America Healthcare CRM Market Forecast (2020-2025)
15 Market Forecast - By Type and Applications
15.1 Global Healthcare CRM Market Forecast by Types (2020-2025)
15.1.1 Global Healthcare CRM Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Healthcare CRM Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Healthcare CRM Market Forecast by Applications (2020-2025)
List of Tables and Figures
Figure Healthcare CRM Picture
Table Healthcare CRM Key Market Segments
Figure Study and Forecasting Years
Figure Global Healthcare CRM Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Healthcare CRM Value ($) and Growth Rate (2015-2020)
Table Global Healthcare CRM Value ($) by Countries (2015-2020)
Table Global Healthcare CRM Value Market Share by Regions (2015-2020)
Figure Global Healthcare CRM Value Market Share by Regions in 2019
Figure Global Healthcare CRM Production and Growth Rate (2015-2020)
Table Global Healthcare CRM Production by Major Countries (2015-2020)
Table Global Healthcare CRM Production Market Share by Major Countries (2015-2020)
Figure Global Healthcare CRM Production Market Share by Regions in 2019
Figure Global Healthcare CRM Consumption and Growth Rate (2015-2020)
Table Global Healthcare CRM Consumption by Regions (2015-2020)
Table Global Healthcare CRM Consumption Market Share by Regions (2015-2020)
Figure Global Healthcare CRM Consumption Market Share by Regions in 2019
Table Global Healthcare CRM Export Top 3 Country 2019
Table Global Healthcare CRM Import Top 3 Country 2019
Table United States Healthcare CRM Export and Import (2015-2020)
Table Europe Healthcare CRM Export and Import (2015-2020)
Table China Healthcare CRM Export and Import (2015-2020)
Table Japan Healthcare CRM Export and Import (2015-2020)
Table India Healthcare CRM Export and Import (2015-2020)
Table Global Healthcare CRM Production by Types (2015-2020)
Table Global Healthcare CRM Production Market Share by Types (2015-2020)
Figure Global Healthcare CRM Production Share by Type (2015-2020)
Table Global Healthcare CRM Value by Types (2015-2020)
Table Global Healthcare CRM Value Market Share by Types (2015-2020)
Figure Global Healthcare CRM Value Share by Type (2015-2020)
Figure Global Individual healthcare CRM Production and Growth Rate (2015-2020)
Figure Global Individual healthcare CRM Price (2015-2020)
Figure Global Referral healthcare CRM Production and Growth Rate (2015-2020)
Figure Global Referral healthcare CRM Price (2015-2020)
Figure Global Individual and referral Production and Growth Rate (2015-2020)
Figure Global Individual and referral Price (2015-2020)
Table Global Healthcare CRM Consumption by Applications (2015-2020)
Table Global Healthcare CRM Consumption Market Share by Applications (2015-2020)
Figure Global Healthcare CRM Consumption Share by Application (2015-2020)
Figure Global Payers Consumption and Growth Rate (2015-2020)
Figure Global Providers Consumption and Growth Rate (2015-2020)
Figure Global Life Science Companies Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Table North America Healthcare CRM Consumption by Countries (2015-2020)
Table North America Healthcare CRM Consumption Market Share by Countries (2015-2020)
Figure North America Healthcare CRM Consumption Market Share by Countries (2015-2020)
Figure United States Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure Canada Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure Mexico Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Table Europe Healthcare CRM Consumption by Countries (2015-2020)
Table Europe Healthcare CRM Consumption Market Share by Countries (2015-2020)
Figure Europe Healthcare CRM Consumption Market Share by Countries (2015-2020)
Figure Germany Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure France Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure Italy Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure Spain Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Healthcare CRM Consumption by Countries (2015-2020)
Table Asia-Pacific Healthcare CRM Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Healthcare CRM Consumption Market Share by Countries (2015-2020)
Figure China Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure Japan Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure South Korea Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure India Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Healthcare CRM Consumption by Countries (2015-2020)
Table Middle East and Africa Healthcare CRM Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Healthcare CRM Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure UAE Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure South Africa Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Figure South America Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Table South America Healthcare CRM Consumption by Countries (2015-2020)
Table South America Healthcare CRM Consumption Market Share by Countries (2015-2020)
Figure South America Healthcare CRM Consumption Market Share by Countries (2015-2020)
Figure Brazil Healthcare CRM Market Consumption and Growth Rate (2015-2020)
Table Oracle Company Profile
Table Oracle Production, Value, Price, Gross Margin 2015-2020
Figure Oracle Production and Growth Rate
Figure Oracle Value ($) Market Share 2015-2020
Table Talisma. Company Profile
Table Talisma. Production, Value, Price, Gross Margin 2015-2020
Figure Talisma. Production and Growth Rate
Figure Talisma. Value ($) Market Share 2015-2020
Table Accenture Company Profile
Table Accenture Production, Value, Price, Gross Margin 2015-2020
Figure Accenture Production and Growth Rate
Figure Accenture Value ($) Market Share 2015-2020
Table Influence Health, Inc. Company Profile
Table Influence Health, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Influence Health, Inc. Production and Growth Rate
Figure Influence Health, Inc. Value ($) Market Share 2015-2020
Table Siemens Healthcare Company Profile
Table Siemens Healthcare Production, Value, Price, Gross Margin 2015-2020
Figure Siemens Healthcare Production and Growth Rate
Figure Siemens Healthcare Value ($) Market Share 2015-2020
Table Infor, Inc. Company Profile
Table Infor, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Infor, Inc. Production and Growth Rate
Figure Infor, Inc. Value ($) Market Share 2015-2020
Table Healthgrades Company Profile
Table Healthgrades Production, Value, Price, Gross Margin 2015-2020
Figure Healthgrades Production and Growth Rate
Figure Healthgrades Value ($) Market Share 2015-2020
Table SugarCRM Company Profile
Table SugarCRM Production, Value, Price, Gross Margin 2015-2020
Figure SugarCRM Production and Growth Rate
Figure SugarCRM Value ($) Market Share 2015-2020
Table Veeva Systems Company Profile
Table Veeva Systems Production, Value, Price, Gross Margin 2015-2020
Figure Veeva Systems Production and Growth Rate
Figure Veeva Systems Value ($) Market Share 2015-2020
Table IBM Company Profile
Table IBM Production, Value, Price, Gross Margin 2015-2020
Figure IBM Production and Growth Rate
Figure IBM Value ($) Market Share 2015-2020
Table SAP SE Company Profile
Table SAP SE Production, Value, Price, Gross Margin 2015-2020
Figure SAP SE Production and Growth Rate
Figure SAP SE Value ($) Market Share 2015-2020
Table Cerner Company Profile
Table Cerner Production, Value, Price, Gross Margin 2015-2020
Figure Cerner Production and Growth Rate
Figure Cerner Value ($) Market Share 2015-2020
Table Saleforce.Com, Inc. Company Profile
Table Saleforce.Com, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Saleforce.Com, Inc. Production and Growth Rate
Figure Saleforce.Com, Inc. Value ($) Market Share 2015-2020
Table Amdocs Ltd Company Profile
Table Amdocs Ltd Production, Value, Price, Gross Margin 2015-2020
Figure Amdocs Ltd Production and Growth Rate
Figure Amdocs Ltd Value ($) Market Share 2015-2020
Table Microsoft Company Profile
Table Microsoft Production, Value, Price, Gross Margin 2015-2020
Figure Microsoft Production and Growth Rate
Figure Microsoft Value ($) Market Share 2015-2020
Table NetSuite Company Profile
Table NetSuite Production, Value, Price, Gross Margin 2015-2020
Figure NetSuite Production and Growth Rate
Figure NetSuite Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Healthcare CRM Market Forecast Production by Types (2020-2025)
Table Global Healthcare CRM Market Forecast Production Share by Types (2020-2025)
Table Global Healthcare CRM Market Forecast Value ($) by Types (2020-2025)
Table Global Healthcare CRM Market Forecast Value Share by Types (2020-2025)
Table Global Healthcare CRM Market Forecast Consumption by Applications (2020-2025)
Table Global Healthcare CRM Market Forecast Consumption Share by Applications (2020-2025)
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