2020-2025 Global Contact Center Transformation Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

Publisher Name :
Date: 04-May-2021
No. of pages: 106

This report elaborates the market size, market characteristics, and market growth of the Contact Center Transformation industry, and breaks down according to the type, application, and consumption area of Contact Center Transformation. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Contact Center Transformation in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Contact Center Transformation market covered in Chapter 13:

Aculab

SAP SE

RingCentral, Inc.

AT&T Inc.

Metaswitch Networks

Mitel Networks Corp.

AGC Networks Ltd.

Five9, Inc.

Cisco Systems, Inc.

Genesys

AVAYA

Talkdesk, Inc.

In Chapter 6, on the basis of types, the Contact Center Transformation market from 2015 to 2025 is primarily split into:

Integration & Deployment

Support & Maintenance

Training & Consulting

Managed Services

In Chapter 7, on the basis of applications, the Contact Center Transformation market from 2015 to 2025 covers:

BFSI

Consumer Goods & Retail

Government

Healthcare

IT & Telecom

Travel & Hospitality

Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

2020-2025 Global Contact Center Transformation Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

Table of Content

1 Contact Center Transformation Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 Contact Center Transformation Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 Contact Center Transformation Market Forces
3.1 Global Contact Center Transformation Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 Contact Center Transformation Market - By Geography
4.1 Global Contact Center Transformation Market Value and Market Share by Regions
4.1.1 Global Contact Center Transformation Value ($) by Region (2015-2020)
4.1.2 Global Contact Center Transformation Value Market Share by Regions (2015-2020)
4.2 Global Contact Center Transformation Market Production and Market Share by Major Countries
4.2.1 Global Contact Center Transformation Production by Major Countries (2015-2020)
4.2.2 Global Contact Center Transformation Production Market Share by Major Countries (2015-2020)
4.3 Global Contact Center Transformation Market Consumption and Market Share by Regions
4.3.1 Global Contact Center Transformation Consumption by Regions (2015-2020)
4.3.2 Global Contact Center Transformation Consumption Market Share by Regions (2015-2020)

5 Contact Center Transformation Market - By Trade Statistics
5.1 Global Contact Center Transformation Export and Import
5.2 United States Contact Center Transformation Export and Import (2015-2020)
5.3 Europe Contact Center Transformation Export and Import (2015-2020)
5.4 China Contact Center Transformation Export and Import (2015-2020)
5.5 Japan Contact Center Transformation Export and Import (2015-2020)
5.6 India Contact Center Transformation Export and Import (2015-2020)
5.7 ...

6 Contact Center Transformation Market - By Type
6.1 Global Contact Center Transformation Production and Market Share by Types (2015-2020)
6.1.1 Global Contact Center Transformation Production by Types (2015-2020)
6.1.2 Global Contact Center Transformation Production Market Share by Types (2015-2020)
6.2 Global Contact Center Transformation Value and Market Share by Types (2015-2020)
6.2.1 Global Contact Center Transformation Value by Types (2015-2020)
6.2.2 Global Contact Center Transformation Value Market Share by Types (2015-2020)
6.3 Global Contact Center Transformation Production, Price and Growth Rate of Integration & Deployment (2015-2020)
6.4 Global Contact Center Transformation Production, Price and Growth Rate of Support & Maintenance (2015-2020)
6.5 Global Contact Center Transformation Production, Price and Growth Rate of Training & Consulting (2015-2020)
6.6 Global Contact Center Transformation Production, Price and Growth Rate of Managed Services (2015-2020)

7 Contact Center Transformation Market - By Application
7.1 Global Contact Center Transformation Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Contact Center Transformation Consumption by Applications (2015-2020)
7.1.2 Global Contact Center Transformation Consumption Market Share by Applications (2015-2020)
7.2 Global Contact Center Transformation Consumption and Growth Rate of BFSI (2015-2020)
7.3 Global Contact Center Transformation Consumption and Growth Rate of Consumer Goods & Retail (2015-2020)
7.4 Global Contact Center Transformation Consumption and Growth Rate of Government (2015-2020)
7.5 Global Contact Center Transformation Consumption and Growth Rate of Healthcare (2015-2020)
7.6 Global Contact Center Transformation Consumption and Growth Rate of IT & Telecom (2015-2020)
7.7 Global Contact Center Transformation Consumption and Growth Rate of Travel & Hospitality (2015-2020)
7.8 Global Contact Center Transformation Consumption and Growth Rate of Others (2015-2020)

8 North America Contact Center Transformation Market
8.1 North America Contact Center Transformation Market Size
8.2 United States Contact Center Transformation Market Size
8.3 Canada Contact Center Transformation Market Size
8.4 Mexico Contact Center Transformation Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe Contact Center Transformation Market Analysis
9.1 Europe Contact Center Transformation Market Size
9.2 Germany Contact Center Transformation Market Size
9.3 United Kingdom Contact Center Transformation Market Size
9.4 France Contact Center Transformation Market Size
9.5 Italy Contact Center Transformation Market Size
9.6 Spain Contact Center Transformation Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Contact Center Transformation Market Analysis
10.1 Asia-Pacific Contact Center Transformation Market Size
10.2 China Contact Center Transformation Market Size
10.3 Japan Contact Center Transformation Market Size
10.4 South Korea Contact Center Transformation Market Size
10.5 Southeast Asia Contact Center Transformation Market Size
10.6 India Contact Center Transformation Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Contact Center Transformation Market Analysis
11.1 Middle East and Africa Contact Center Transformation Market Size
11.2 Saudi Arabia Contact Center Transformation Market Size
11.3 UAE Contact Center Transformation Market Size
11.4 South Africa Contact Center Transformation Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Contact Center Transformation Market Analysis
12.1 South America Contact Center Transformation Market Size
12.2 Brazil Contact Center Transformation Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 Aculab
13.1.1 Aculab Basic Information
13.1.2 Aculab Product Profiles, Application and Specification
13.1.3 Aculab Contact Center Transformation Market Performance (2015-2020)
13.2 SAP SE
13.2.1 SAP SE Basic Information
13.2.2 SAP SE Product Profiles, Application and Specification
13.2.3 SAP SE Contact Center Transformation Market Performance (2015-2020)
13.3 RingCentral, Inc.
13.3.1 RingCentral, Inc. Basic Information
13.3.2 RingCentral, Inc. Product Profiles, Application and Specification
13.3.3 RingCentral, Inc. Contact Center Transformation Market Performance (2015-2020)
13.4 AT&T Inc.
13.4.1 AT&T Inc. Basic Information
13.4.2 AT&T Inc. Product Profiles, Application and Specification
13.4.3 AT&T Inc. Contact Center Transformation Market Performance (2015-2020)
13.5 Metaswitch Networks
13.5.1 Metaswitch Networks Basic Information
13.5.2 Metaswitch Networks Product Profiles, Application and Specification
13.5.3 Metaswitch Networks Contact Center Transformation Market Performance (2015-2020)
13.6 Mitel Networks Corp.
13.6.1 Mitel Networks Corp. Basic Information
13.6.2 Mitel Networks Corp. Product Profiles, Application and Specification
13.6.3 Mitel Networks Corp. Contact Center Transformation Market Performance (2015-2020)
13.7 AGC Networks Ltd.
13.7.1 AGC Networks Ltd. Basic Information
13.7.2 AGC Networks Ltd. Product Profiles, Application and Specification
13.7.3 AGC Networks Ltd. Contact Center Transformation Market Performance (2015-2020)
13.8 Five9, Inc.
13.8.1 Five9, Inc. Basic Information
13.8.2 Five9, Inc. Product Profiles, Application and Specification
13.8.3 Five9, Inc. Contact Center Transformation Market Performance (2015-2020)
13.9 Cisco Systems, Inc.
13.9.1 Cisco Systems, Inc. Basic Information
13.9.2 Cisco Systems, Inc. Product Profiles, Application and Specification
13.9.3 Cisco Systems, Inc. Contact Center Transformation Market Performance (2015-2020)
13.10 Genesys
13.10.1 Genesys Basic Information
13.10.2 Genesys Product Profiles, Application and Specification
13.10.3 Genesys Contact Center Transformation Market Performance (2015-2020)
13.11 AVAYA
13.11.1 AVAYA Basic Information
13.11.2 AVAYA Product Profiles, Application and Specification
13.11.3 AVAYA Contact Center Transformation Market Performance (2015-2020)
13.12 Talkdesk, Inc.
13.12.1 Talkdesk, Inc. Basic Information
13.12.2 Talkdesk, Inc. Product Profiles, Application and Specification
13.12.3 Talkdesk, Inc. Contact Center Transformation Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America Contact Center Transformation Market Forecast (2020-2025)
14.2 Europe Contact Center Transformation Market Forecast (2020-2025)
14.3 Asia-Pacific Contact Center Transformation Market Forecast (2020-2025)
14.4 Middle East and Africa Contact Center Transformation Market Forecast (2020-2025)
14.5 South America Contact Center Transformation Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global Contact Center Transformation Market Forecast by Types (2020-2025)
15.1.1 Global Contact Center Transformation Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Contact Center Transformation Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Contact Center Transformation Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure Contact Center Transformation Picture
Table Contact Center Transformation Key Market Segments
Figure Study and Forecasting Years
Figure Global Contact Center Transformation Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Contact Center Transformation Value ($) and Growth Rate (2015-2020)
Table Global Contact Center Transformation Value ($) by Countries (2015-2020)
Table Global Contact Center Transformation Value Market Share by Regions (2015-2020)
Figure Global Contact Center Transformation Value Market Share by Regions in 2019
Figure Global Contact Center Transformation Production and Growth Rate (2015-2020)
Table Global Contact Center Transformation Production by Major Countries (2015-2020)
Table Global Contact Center Transformation Production Market Share by Major Countries (2015-2020)
Figure Global Contact Center Transformation Production Market Share by Regions in 2019
Figure Global Contact Center Transformation Consumption and Growth Rate (2015-2020)
Table Global Contact Center Transformation Consumption by Regions (2015-2020)
Table Global Contact Center Transformation Consumption Market Share by Regions (2015-2020)
Figure Global Contact Center Transformation Consumption Market Share by Regions in 2019
Table Global Contact Center Transformation Export Top 3 Country 2019
Table Global Contact Center Transformation Import Top 3 Country 2019
Table United States Contact Center Transformation Export and Import (2015-2020)
Table Europe Contact Center Transformation Export and Import (2015-2020)
Table China Contact Center Transformation Export and Import (2015-2020)
Table Japan Contact Center Transformation Export and Import (2015-2020)
Table India Contact Center Transformation Export and Import (2015-2020)
Table Global Contact Center Transformation Production by Types (2015-2020)
Table Global Contact Center Transformation Production Market Share by Types (2015-2020)
Figure Global Contact Center Transformation Production Share by Type (2015-2020)
Table Global Contact Center Transformation Value by Types (2015-2020)
Table Global Contact Center Transformation Value Market Share by Types (2015-2020)
Figure Global Contact Center Transformation Value Share by Type (2015-2020)
Figure Global Integration & Deployment Production and Growth Rate (2015-2020)
Figure Global Integration & Deployment Price (2015-2020)
Figure Global Support & Maintenance Production and Growth Rate (2015-2020)
Figure Global Support & Maintenance Price (2015-2020)
Figure Global Training & Consulting Production and Growth Rate (2015-2020)
Figure Global Training & Consulting Price (2015-2020)
Figure Global Managed Services Production and Growth Rate (2015-2020)
Figure Global Managed Services Price (2015-2020)
Table Global Contact Center Transformation Consumption by Applications (2015-2020)
Table Global Contact Center Transformation Consumption Market Share by Applications (2015-2020)
Figure Global Contact Center Transformation Consumption Share by Application (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Consumer Goods & Retail Consumption and Growth Rate (2015-2020)
Figure Global Government Consumption and Growth Rate (2015-2020)
Figure Global Healthcare Consumption and Growth Rate (2015-2020)
Figure Global IT & Telecom Consumption and Growth Rate (2015-2020)
Figure Global Travel & Hospitality Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Table North America Contact Center Transformation Consumption by Countries (2015-2020)
Table North America Contact Center Transformation Consumption Market Share by Countries (2015-2020)
Figure North America Contact Center Transformation Consumption Market Share by Countries (2015-2020)
Figure United States Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure Canada Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure Mexico Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Table Europe Contact Center Transformation Consumption by Countries (2015-2020)
Table Europe Contact Center Transformation Consumption Market Share by Countries (2015-2020)
Figure Europe Contact Center Transformation Consumption Market Share by Countries (2015-2020)
Figure Germany Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure France Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure Italy Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure Spain Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Contact Center Transformation Consumption by Countries (2015-2020)
Table Asia-Pacific Contact Center Transformation Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Contact Center Transformation Consumption Market Share by Countries (2015-2020)
Figure China Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure Japan Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure South Korea Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure India Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Contact Center Transformation Consumption by Countries (2015-2020)
Table Middle East and Africa Contact Center Transformation Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Contact Center Transformation Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure UAE Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure South Africa Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Figure South America Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Table South America Contact Center Transformation Consumption by Countries (2015-2020)
Table South America Contact Center Transformation Consumption Market Share by Countries (2015-2020)
Figure South America Contact Center Transformation Consumption Market Share by Countries (2015-2020)
Figure Brazil Contact Center Transformation Market Consumption and Growth Rate (2015-2020)
Table Aculab Company Profile
Table Aculab Production, Value, Price, Gross Margin 2015-2020
Figure Aculab Production and Growth Rate
Figure Aculab Value ($) Market Share 2015-2020
Table SAP SE Company Profile
Table SAP SE Production, Value, Price, Gross Margin 2015-2020
Figure SAP SE Production and Growth Rate
Figure SAP SE Value ($) Market Share 2015-2020
Table RingCentral, Inc. Company Profile
Table RingCentral, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure RingCentral, Inc. Production and Growth Rate
Figure RingCentral, Inc. Value ($) Market Share 2015-2020
Table AT&T Inc. Company Profile
Table AT&T Inc. Production, Value, Price, Gross Margin 2015-2020
Figure AT&T Inc. Production and Growth Rate
Figure AT&T Inc. Value ($) Market Share 2015-2020
Table Metaswitch Networks Company Profile
Table Metaswitch Networks Production, Value, Price, Gross Margin 2015-2020
Figure Metaswitch Networks Production and Growth Rate
Figure Metaswitch Networks Value ($) Market Share 2015-2020
Table Mitel Networks Corp. Company Profile
Table Mitel Networks Corp. Production, Value, Price, Gross Margin 2015-2020
Figure Mitel Networks Corp. Production and Growth Rate
Figure Mitel Networks Corp. Value ($) Market Share 2015-2020
Table AGC Networks Ltd. Company Profile
Table AGC Networks Ltd. Production, Value, Price, Gross Margin 2015-2020
Figure AGC Networks Ltd. Production and Growth Rate
Figure AGC Networks Ltd. Value ($) Market Share 2015-2020
Table Five9, Inc. Company Profile
Table Five9, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Five9, Inc. Production and Growth Rate
Figure Five9, Inc. Value ($) Market Share 2015-2020
Table Cisco Systems, Inc. Company Profile
Table Cisco Systems, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Cisco Systems, Inc. Production and Growth Rate
Figure Cisco Systems, Inc. Value ($) Market Share 2015-2020
Table Genesys Company Profile
Table Genesys Production, Value, Price, Gross Margin 2015-2020
Figure Genesys Production and Growth Rate
Figure Genesys Value ($) Market Share 2015-2020
Table AVAYA Company Profile
Table AVAYA Production, Value, Price, Gross Margin 2015-2020
Figure AVAYA Production and Growth Rate
Figure AVAYA Value ($) Market Share 2015-2020
Table Talkdesk, Inc. Company Profile
Table Talkdesk, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Talkdesk, Inc. Production and Growth Rate
Figure Talkdesk, Inc. Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Contact Center Transformation Market Forecast Production by Types (2020-2025)
Table Global Contact Center Transformation Market Forecast Production Share by Types (2020-2025)
Table Global Contact Center Transformation Market Forecast Value ($) by Types (2020-2025)
Table Global Contact Center Transformation Market Forecast Value Share by Types (2020-2025)
Table Global Contact Center Transformation Market Forecast Consumption by Applications (2020-2025)
Table Global Contact Center Transformation Market Forecast Consumption Share by Applications (2020-2025)
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