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Workplace Transformation Market by Type of Services (Enterprise Mobility & Telecom, Unified Communication & Collaboration, Workplace Upgrade & Migration, Field Services, and Service Desk), Organization Size, Vertical, and Region - Global Forecast to 2021

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Date: 14-Feb-2017
No. of pages: 145
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“Increasing trend in the adoption of new technologies such as Bring Your Own Device (BYOD) and enterprise mobility by organizations is driving the growth of the workplace transformation market”

MarketsandMarkets: The workplace transformation market size is estimated to grow from USD 8.02 billion in 2016 to USD 18.06 billion by 2021, at a CAGR of 17.6%. Increasing trend in the adoption of new technologies such as Bring Your Own Device (BYOD) and enterprise mobility by organizations, changing nature of workplace and processes supported by organizational restructuring and reorganizing, reduction in operational expenditures and changing demographic factors are some of driving forces in the workplace transformation market.

“Among the type of services, enterprise mobility & telecom services segment is expected to grow at the highest rate during the forecast period”

The enterprise mobility and telecom service has the fastest growth rate in the workplace transformation market during the forecast period. The rapid proliferation of smartphones, tablets, and other smart devices in organizations is driving the mobility services. Some of the prevalent market trends such as Bring Your Own Identity (BYOD), Carry Your Own Identity (CYOI), and mobile-first approach are also encouraging the organization to adopt enterprise mobility services.

“Small and medium enterprise is expected to have maximum market size during the forecast period”

Among organization size, the Small & Medium Enterprises (SMEs) segment is expected to have the maximum market size in the workplace transformation market during the forecast period.The growth in the adoption of workplace transformation by SMEs will be driven by the increasing deployment of BYOD and enterprise mobility solutions and reduced total cost of ownership in the migration and upgradation from existing traditional legacy systems to digital workplaces.

“Asia-Pacific (APAC) is expected to dominate the workplace transformation market during the forecast period”

APAC is expected to have the maximum market share in the workplace transformation market during the forecast period. The APAC region will continue to grow during the forecast period majorly supported by the increasing adoption of workplace transformation, owing to the rising demand for mobility solutions pertaining to the increasing adoption of smartphones and the greater adoption of cloud-based solutions by enterprises throughout the region.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of profiles of primary participants is given below:


  • By Company: Tier 1: 26%, Tier 2: 41%, and Tier 3: 33%

  • By Designation: C level: 30%, Director level:20%, and Others: 50%

  • By Region: North America: 33%, Europe: 17%, APAC: 50%,


The various key vendors profiled in the report are as follows:


  • Accenture PLC (Ireland)

  • NTT Data Corporation (Japan)

  • Cisco Systems, Inc. (U.S.)

  • Atos (France)

  • Hewlett Packard Enterprise Development (HPE) (U.S.)

  • Capgemini (France)

  • Cognizant Technology Solutions (U.S.)

  • HCL Technologies Ltd. (India)

  • Citrix Systems (U.S.)

  • Computer Sciences Corporation (U.S.)

  • Wipro Ltd. (India)

  • Unisys Corporation (U.S.),

  • IBM Corporation (U.S.)

  • Tata Consultancy Services (India)

  • Infosys (India)

  • Intel Corporation (U.S.)


Scope of the Report:

The report segments the workplace transformation market on the basis of services which includes enterprise mobility & telecom services, unified communication & collaboration services, workplace upgrade & migration services, asset management services, service desk, desktop virtualization, field services, application management services, workplace automation services, and others (data center transformation services and network management services); organization size comprises large enterprises and small & medium enterprises; vertical includes Banking, financial Services and Insurance (BFSI), government, healthcare & life sciences, manufacturing & automotive, retail, transportation & logistics, media & entertainment, telecom & Information Technology (IT), and others (education, energy and utilities); and regions includes North America, Europe, Asia–Pacific (APAC), Middle East and Africa (MEA), and Latin America.

Reason to Buy the Report:


  • To get a comprehensive overview of the global workplace transformation market

  • To gain wide-ranging information about the top players in this market sphere, their product portfolios, and key strategies adopted by them

  • To gain insights of the major countries/regions in which the workplace transformation market is flourishing in various industries

Workplace Transformation Market by Type of Services (Enterprise Mobility & Telecom, Unified Communication & Collaboration, Workplace Upgrade & Migration, Field Services, and Service Desk), Organization Size, Vertical, and Region - Global Forecast to 2021

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered in the Report
1.4 Currency
1.5 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data Taken From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data Taken From Primary Sources
2.1.2.2 Breakdown of Primary Interviews
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Assumptions

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Workplace Transformation Market
4.2 Market By Region, 2016 vs 2021
4.3 Market By Type of Services, 2016–2021
4.4 Market By Vertical and Region, 2016
4.5 Lifecycle Analysis, By Region, 2016–2021

5 Market Overview
5.1 Introduction
5.2 Market Segmentation
5.2.1 By Type of Service
5.2.2 By Organization Size
5.2.3 By Vertical
5.2.4 By Region
5.3 Market Dynamics
5.3.1 Drivers
5.3.1.1 Increasing Adoption of New Technologies Such as Byod and Enterprise Mobility By Organizations
5.3.1.2 Changing Nature of Workplace and Processes Supported By Organizational Restructuring and Reorganizing
5.3.1.3 Reduction in Operational Expenditures
5.3.1.4 Changing Demographic Factors
5.3.2 Restraints
5.3.2.1 Issues Related to Transformation and Integration of Processes By Organizations
5.3.2.2 Lack of Training and Education Among Workforce
5.3.3 Opportunities
5.3.3.1 Rise in the Adoption of Technological Changes in Cloud and Mobility Market Space By Organizations
5.3.3.2 Profound Growth in the Adoption of Workplace Transformation Services By the Smes
5.3.4 Challenges
5.3.4.1 Concerns Related to Data Security
5.3.4.2 Connectivity Constraints

6 Industry Trends
6.1 Introduction
6.2 Evolution
6.3 Value Chain Analysis
6.4 Strategic Benchmarking

7 Workplace Transformation Market Analysis, By Type of Service
7.1 Introduction
7.2 Enterprise Mobility and Telecom Services
7.3 Unified Communication and Collaboration Services
7.4 Workplace Upgradation and Migration Services
7.5 Asset Management Service
7.6 Service Desk
7.7 Desktop Virtualization
7.8 Field Services
7.9 Workplace Automation Services
7.10 Application Management Services
7.11 Others

8 Workplace Transformation Market Analysis, By Organization Size
8.1 Introduction
8.2 Small and Medium Enterprises
8.3 Large Enterprises

9 Workplace Transformation Market Analysis, By Vertical
9.1 Introduction
9.2 Banking, Financial Services, and Insurance
9.3 Government
9.4 Healthcare and Life Sciences
9.5 Manufacturing and Automotive
9.6 Retail
9.7 Transportation and Logistics
9.8 Media and Entertainment
9.9 Telecom and Information Technology
9.10 Others

10 Geographic Analysis
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia-Pacific
10.5 Middle East and Africa
10.6 Latin America

11 Competitive Landscape
11.1 Overview
11.2 Portfolio Comparison
11.3 Competitive Situation and Trends
11.3.1 Agreements, Partnerships, and Collaborations
11.3.2 Mergers and Acquisitions
11.3.3 New Product and Service Developments
11.3.4 Business Expansions

12 Company Profiles
12.1 Introduction
(Overview, Financials, Products & Services, Strategy, and Developments)*
12.2 Accenture PLC.
12.3 NTT Data Corporation
12.4 Cisco Systems, Inc.
12.5 ATOS SE
12.6 Hewlett Packard Enterprise Development LP (HPE)
12.7 Capgemini
12.8 Cognizant Technology Solutions Corporation
12.9 HCL Technologies Limited
12.10 Citrix Systems, Inc.
12.11 Computer Sciences Corporation
12.12 Wipro Limited
12.13 Unisys Corporation
12.14 IBM Corporation
12.15 Tata Consultancy Services Limited
12.16 Infosys Limited
12.17 Intel Corporation

*Details on Overview, Financials, Product & Services, Strategy, and Developments Might Not Be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Key Insights
13.2 Other Developments
13.3 Discussion Guide
13.4 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.5 Introducing RT: Real-Time Market Intelligence
13.6 Available Customizations
13.7 Related Reports
13.8 Author Details

List of Tables

Table 1 Global Workplace Transformation Market Size and Growth Rate, 2014–2021 (USD Billion, Yoy %)
Table 2 Market Size, By Type of Service, 2014–2021 (USD Million)
Table 3 Enterprise Mobility and Telecom Services: Market Size, By Region, 2014–2021 (USD Million)
Table 4 Unified Communication and Collaboration Services: Market Size, By Region, 2014–2021 (USD Million)
Table 5 Workplace Upgradation and Migration Services: Market Size, By Region, 2014–2021 (USD Million)
Table 6 Asset Management Service: Market Size, By Region, 2014–2021 (USD Million)
Table 7 Service Desk: Market Size, By Region, 2014–2021 (USD Million)
Table 8 Desktop Virtualization: Market Size, By Region, 2014–2021 (USD Million)
Table 9 Field Services: Market Size, By Region, 2014–2021 (USD Million)
Table 10 Workplace Automation Services: Market Size, By Region, 2014–2021 (USD Million)
Table 11 Application Management Services: Market Size, By Region, 2014–2021 (USD Million)
Table 12 Others: Market Size, By Region, 2014–2021 (USD Million)
Table 13 Workplace Transformation Market Size, By Organization Size, 2014–2021 (USD Million)
Table 14 Small and Medium Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 15 Large Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 16 Workplace Transformation Market Size, By Vertical, 2014–2021 (USD Million)
Table 17 Banking, Financial Services, and Insurance: Market Size, By Region, 2014–2021 (USD Million)
Table 18 Government: Market Size, By Region, 2014–2021 (USD Million)
Table 19 Healthcare and Life Sciences: Market Size, By Region, 2014–2021 (USD Million)
Table 20 Manufacturing and Automotive: Market Size, By Region, 2014–2021 (USD Million)
Table 21 Retail: Market Size, By Region, 2014–2021 (USD Million)
Table 22 Transportation and Logistics: Market Size, By Region, 2014–2021 (USD Million)
Table 23 Media and Entertainment: Market Size, By Region, 2014–2021 (USD Million)
Table 24 Telecom and Information Technology: Market Size, By Region, 2014–2021 (USD Million)
Table 25 Others: Market Size, By Region, 2014–2021 (USD Million)
Table 26 Workplace Transformation Market Size, By Region, 2014–2021 (USD Million)
Table 27 North America: Market Size, By Country, 2014–2021 (USD Million)
Table 28 North America: Market Size, By Type of Service, 2014–2021 (USD Million)
Table 29 North America: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 30 North America: Market Size, By Vertical, 2014–2021 (USD Million)
Table 31 Europe: Market Size, By Country, 2014–2021 (USD Million)
Table 32 Europe: Market Size, By Type of Service, 2014–2021 (USD Million)
Table 33 Europe: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 34 Europe: Market Size, By Vertical, 2014–2021 (USD Million)
Table 35 Asia-Pacific: Market Size, By Country, 2014–2021 (USD Million)
Table 36 Asia-Pacific: Market Size, By Type of Service, 2014–2021 (USD Million)
Table 37 Asia-Pacific: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 38 Asia-Pacific: Market Size, By Vertical, 2014–2021 (USD Million)
Table 39 Middle East and Africa: Workplace Transformation Market Size, By Sub-Region, 2014–2021 (USD Million)
Table 40 Middle East and Africa: Market Size, By Type of Service, 2014–2021 (USD Million)
Table 41 Middle East and Africa: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 42 Middle East and Africa: Market Size, By Vertical, 2014–2021 (USD Million)
Table 43 Latin America: Market Size, By Country, 2014–2021 (USD Million)
Table 44 Latin America: Market Size, By Type of Service, 2014–2021 (USD Million)
Table 45 Latin America: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 46 Latin America: Market Size, By Vertical, 2014–2021 (USD Million)
Table 47 Agreements, Partnerships, and Collaborations, 2016
Table 48 Mergers and Acquisitions, 2016
Table 49 New Product and Service Developments, 2016
Table 50 Business Expansions, 2014–2016
Table 51 Agreements, Partnerships, and Collaborations, 2016
Table 52 Mergers and Acquisitions, 2016
Table 53 New Product and Service Developments, 2016

List of Figures

Figure 1 Global Workplace Transformation Market: Research Design
Figure 2 Breakdown of Primary Interview: By Company Type, Designation, and Region
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Data Triangulation
Figure 6 Workplace Transformation Market Size, By Type of Services Snapshot (2016 and 2021): Enterprise Mobility and Telecom Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 7 Workplace Transformation Market Size, By Organization Size Snapshot (2016 and 2021): Small and Medium Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 8 Workplace Transformation Market Size, By Industry Verticals Snapshot (2016 and 2021)
Figure 9 North America is Estimated to Hold the Largest Market Share in 2016
Figure 10 Increasing Demand Among Organizations for Workplace Transformation is Driving the Overall Growth of the Market
Figure 11 Asia-Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 12 Enterprise Mobility and Telecom Services is Expected to Have the Largest Market Size in the Market
Figure 13 North America is Expected to Hold the Largest Market Share in the Workplace Transformation Market in 2016
Figure 14 Workplace Transformation Market Regional Lifecycle: Asia-Pacific Exhibits the Highest Growth Potential During the Forecast Period
Figure 15 Market: Market Investment Scenario
Figure 16 Market Segmentation, By Type of Service
Figure 17 Market Segmentation, By Organization Size
Figure 18 Market Segmentation, By Vertical
Figure 19 Market Segmentation, By Region
Figure 20 Market Drivers, Restraints, Opportunities, and Challenges
Figure 21 Workplace Transformation Market: Evolution
Figure 22 Value Chain Analysis (2016)
Figure 23 Companies Adopted Different Strategies to Gain Competitive Advantage
Figure 24 Enterprise Mobility and Telecom Service Segment is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 25 Small and Medium Enterprises Segment is Expected to Exhibit A Higher CAGR in the Forecast Period
Figure 26 Banking Financial Services and Insurance Industry has the Largest Market Size During the Forecast Period
Figure 27 Asia-Pacific Will Exhibit the Highest CAGR in the Workplace Transformation Market During the Forecast Period
Figure 28 North America: Market Snapshot
Figure 29 Asia-Pacific: Market Snapshot
Figure 30 Companies Adopted Partnership and Agreement as the Key Growth Strategy During the Period 2014–2016
Figure 31 Workplace Transformation: Portfolio Comparison
Figure 32 Battle for Market Share: Partnership and Agreement has Been the Key Strategy for Company Growth
Figure 33 Geographic Revenue Mix of Top 5 By Key Market Players
Figure 34 Accenture PLC.: Company Snapshot
Figure 35 Accenture PLC.: SWOT Analysis
Figure 36 NTT Data Corporation: Company Snapshot
Figure 37 NTT Data Corporation: SWOT Analysis
Figure 38 Cisco Systems, Inc.: Company Snapshot
Figure 39 Cisco Systems, Inc.: SWOT Analysis
Figure 40 ATOS SE: Company Snapshot
Figure 41 ATOS SE : SWOT Analysis
Figure 42 Hewlett Packard Enterprise Development LP (HPE): Company Snapshot
Figure 43 Hewlett Packard Enterprise Development LP (HPE): SWOT Analysis
Figure 44 Capgemini: Company Snapshot
Figure 45 Cognizant Technology Solutions Corporation: Company Snapshot
Figure 46 HCL Technologies Limited: Company Snapshot
Figure 47 Citrix Systems, Inc.: Company Snapshot
Figure 48 Computer Sciences Corporation: Company Snapshot
Figure 49 Wipro Limited: Company Snapshot
Figure 50 Unisys Corporation: Company Snapshot
Figure 51 IBM Corporation: Company Snapshot
Figure 52 Tata Consultancy Services Limited: Company Snapshot
Figure 53 Infosys Limited: Company Snapshot
Figure 54 Intel Corporation: Company Snapshot

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