Workflow Management System Market by Component (Software, Services), Software (Production, Messaging-Based, Web-Based, Suite-Based), Services, Deployment Type, Industry Verticals, and Region - Global Forecast to 2021

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Date: 11-Jan-2017
No. of pages: 161
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“The increased focus on streamlining businesses processes is expected to drive the workflow management system market”

The workflow management system market size is estimated to grow from USD 3.51 billion in 2016 to USD 9.87 billion by 2021, at an estimated Compound Annual Growth Rate (CAGR) of 23.0%. The workflow management system market is driven by factors such as increased focus on streamlining business processes, achieving cost efficiency through workflow management, and increased access to information. However, high implementation cost constraints and difficulty in integrating new and legacy systems through workflow limit the growth of the workflow management system market.

“Suite-based workflow systems segment is expected to grow at the highest CAGR during the forecast period”

The organizations are rapidly growing their partnership networks to deploy the workflow management system software across the globe. Thus, the suite-based workflow systems segment is expected to grow at the highest CAGR during the forecast period. Suite-based workflow systems allow users to route individual desktop application files instead of folders of documents and forms. The growth in suite-based workflow systems would also be due to its offerings, such as the suite of integrated office applications - spreadsheet, word processor, email, and presentation.

“Integration and implementation services segment is expected to contribute to the largest market share during the forecast period”

The integration and implementation services segment provides end-to-end support to organizations, which is the main reason for its higher adoption. The integration and implementation services type is gaining traction in the workflow management system market as it helps organizations in identifying the project scope; designing the plan layout; optimizing data quality & delivery through testing, building, and deploying customizable designs suiting the organizational business needs; and assisting trained professionals in enabling the smooth installation of these solutions.

“Asia-Pacific is expected to have the highest growth rate during the forecast period”

Asia-Pacific (APAC) includes emerging economies, such as China, Australia, Singapore, and India, which are rapidly deploying workflow management software and services. APAC is expected to grow at the highest CAGR during the forecast period. This is mainly due to the increasing number of cloud service providers, investments in infrastructure, smartphone users, and many emerging industries in the region. The North American region is expected to be the largest revenue-generating region for workflow management software and service providers in 2016. This is due to the high focus on innovation and technology adoption, especially in the developed economies of North America.

In-depth interviews were conducted with CEOs, marketing directors, other innovation & technology directors, and executives from various key organizations operating in the workflow management system market place.


  • By company type: Tier 1: 34%, Tier 2: 40%, Tier 3: 26%

  • By designation: C-Level: 72%, Director Level: 18%, Others: 10%

  • By region: North America: 57%, Europe: 17%, APAC: 19%, RoW: 7%


The report includes the study of key players offering workflow management software and services: Xerox Corporation (U.S.), IBM Corporation (U.S.), Oracle Corporation (U.S.), Pegasystems Inc. (U.S.), Software AG (Germany), Source Code Technology Holdings, Inc. (U.S.), Nintex Global Limited (U.S.), Bizagi (U.K.), Appian (U.S.), and Newgen Software Technologies Limited (India).

Research Coverage:

The report includes in-depth competitive analysis of these key players in the workflow management system market, with their company profiles; Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis; recent developments; and key market strategies. The research report segments the workflow management system market by component (software and services), deployment type, industry vertical, and region.

Reasons to Buy the Report

The workflow management system market has been segmented by component (software and services), deployment type, industry, and region. The report will help the market leaders/new entrants in this market in the following ways:


  • This report segments the workflow management system market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the end users and regions.

  • The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.

  • This report will help the stakeholders to better understand the competitors and gain more insights to better their position in business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.

Workflow Management System Market by Component (Software, Services), Software (Production, Messaging-Based, Web-Based, Suite-Based), Services, Deployment Type, Industry Verticals, and Region - Global Forecast to 2021

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered for the Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 MnM Dive Vendor Comparision Methodology
2.5 Quadrant Description
2.6 Research Assumptions

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Workflow Management System Market
4.2 Market Snapshot: By Top Three Industry Verticals, 2016
4.3 Market Snapshot: By Region and Software, 2016
4.4 Lifecycle Analysis, By Region, 2016
4.5 Market Investment Scenario

5 Market Overview
5.1 Introduction
5.2 Market Segmentation
5.2.1 By Component
5.2.2 By Deployment Type
5.2.3 By Industry Vertical
5.2.4 By Region
5.3 Evolution
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Increased Focus on Streamlining Business Processes
5.4.1.2 Achieving Cost-Efficiency Through Workflow Management
5.4.1.3 Increased Access to Information
5.4.2 Restraints
5.4.2.1 High Implementation Costs Associated With Workflow Management System
5.4.2.2 Difficulty in Integrating New and Legacy Systems Through Workflows
5.4.3 Opportunities
5.4.3.1 Huge Growth Potential in Emerging Markets
5.4.3.2 Increased Adoption of Cloud Deployment Model
5.4.3.3 Increased Focus on Digital Transformation Initiatives
5.4.4 Challenges
5.4.4.1 Less Awareness About Workflow Management System
5.4.4.2 Concern Among Employees Due to Workflow Management System Implementation

6 Industry Trends
6.1 Introduction
6.2 Value Chain Analysis
6.2.1 Workflow Management System Software Providers
6.2.2 Workflow Management System Cloud Deployment Platform Providers
6.2.3 Workflow Management System Service Providers
6.2.4 Industry Verticals
6.3 Architecture
6.4 Strategic Benchmarking

7 Workflow Management System Market Analysis, By Component
7.1 Introduction
7.2 Software
7.2.1 Production Workflow Systems
7.2.2 Messaging-Based Workflow Systems
7.2.3 Web-Based Workflow Systems
7.2.4 Suite-Based Workflow Systems
7.2.5 Others
7.3 Services
7.3.1 IT Consulting
7.3.2 Integration and Implementation
7.3.3 Training and Development

8 Market Analysis, By Deployment Type
8.1 Introduction
8.2 Cloud
8.3 On-Premises

9 Workflow Management System Market Analysis, By Industry Vertical
9.1 Introduction
9.2 Banking, Financial Services, and Insurance
9.3 Public Sector
9.4 Healthcare
9.5 Energy and Utilities
9.6 Retail
9.7 IT and Telecom
9.8 Travel and Hospitality
9.9 Transportation and Logistics
9.10 Education
9.11 Others

10 Geographic Analysis
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia-Pacific
10.5 Middle East and Africa
10.6 Latin America

11 Competitive Landscape
11.1 Overview
11.2 Competitive Situation and Trends
11.2.1 New Product Launches and Upgradation
11.2.2 Partnerships, Agreements, and Collaborations
11.2.3 Mergers and Acquisitions
11.2.4 Expansions
11.3 MnM Dive: Workflow Management System Vendor Scorecard

12 Company Profiles
(Overview, Products and Services, Financials, Strategy & Development)*
12.1 Introduction
12.2 Xerox Corporation
12.3 IBM Corporation
12.4 Oracle Corporation
12.5 Pegasystems Inc.
12.6 Software AG
12.7 Sourcecode Technology Holdings, Inc.
12.8 Nintex Global Limited
12.9 Bizagi
12.10 Appian
12.11 Newgen Software Technologies Limited

*Details on Overview, Products and Services, Financials, Strategy & Development Might Not Be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Other Developments
13.1.1 Other Developments: New Product Launches, 2014–2016
13.1.2 Other Developments: Partnerships, Agreements, and Collaborations, 2014–2016
13.2 Industry Experts
13.3 Discussion Guide
13.4 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.5 Introducing RT: Real Time Market Intelligence
13.6 Available Customizations
13.7 Related Reports
13.8 Author Details

List of Tables

Table 1 Global Workflow Management System Market Size and Growth Rate, 2014–2021 (USD Million, Y-O-Y %)
Table 2 Global Market Size, By Component, 2014–2021 (USD Million)
Table 3 Workflow Management System Market Size, By Component, 2014–2021 (USD Million)
Table 4 Market Size, By Software, 2014–2021 (USD Million)
Table 5 Production Workflow Systems: Market Size, By Region, 2014–2021 (USD Million)
Table 6 Production Workflow Systems: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 7 Messaging-Based Workflow Systems: Market Size, By Region, 2014–2021 (USD Million)
Table 8 Messaging-Based Workflow Systems: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 9 Web-Based Workflow Systems: Market Size, By Region, 2014–2021 (USD Million)
Table 10 Web-Based Workflow Systems: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 11 Suite-Based Workflow Systems: Market Size, By Region, 2014–2021 (USD Million)
Table 12 Suite-Based Workflow Systems: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 13 Others: Market Size, By Region, 2014–2021 (USD Million)
Table 14 Others: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 15 Workflow Management System Market Size, By Service Type, 2014–2021 (USD Million)
Table 16 IT Consulting: Market Size, By Region, 2014–2021 (USD Million)
Table 17 Integration and Implementation: Market Size, By Region, 2014–2021 (USD Million)
Table 18 Training and Development: Market Size, By Region, 2014–2021 (USD Million)
Table 19 Workflow Management System Software Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 20 Cloud: Market Size, By Region, 2014–2021 (USD Million)
Table 21 Cloud: Market Size, By Software, 2014–2021 (USD Million)
Table 22 On-Premises: Market Size, By Region, 2014–2021 (USD Million)
Table 23 On-Premises: Market Size, By Software 2014–2021 (USD Million)
Table 24 Workflow Management System Market Size, By Industry Vertical, 2014–2021 (USD Million)
Table 25 Banking, Financial Services, and Insurance: Market Size, By Region, 2014–2021 (USD Million)
Table 26 Public Sector: Market Size, By Region, 2014–2021 (USD Million)
Table 27 Healthcare: Market Size, By Region, 2014–2021 (USD Million)
Table 28 Energy and Utilities: Market Size, By Region, 2014–2021 (USD Million)
Table 29 Retail: Workflow Management System Market Size, By Region, 2014–2021 (USD Million)
Table 30 IT and Telecom: Market Size, By Region, 2014–2021 (USD Million)
Table 31 Travel and Hospitality: Market Size, By Region, 2014–2021 (USD Million)
Table 32 Transportation and Logistics: Market Size, By Region, 2014–2021 (USD Million)
Table 33 Education: Market Size, By Region, 2014–2021 (USD Million)
Table 34 Others: Market Size, By Region, 2014–2021 (USD Million)
Table 35 Workflow Management System Market Size, By Region, 2014–2021 (USD Million)
Table 36 North America: Workflow Management System Market Size, By Component, 2014–2021 (USD Million)
Table 37 North America: Market Size, By Software, 2014–2021 (USD Million)
Table 38 North America: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 39 North America: Market Size, By Service Type, 2014–2021 (USD Million)
Table 40 North America: Market Size, By Industry Vertical, 2014–2021 (USD Million)
Table 41 Europe: Workflow Management System Market Size, By Component, 2014–2021 (USD Million)
Table 42 Europe: Market Size, By Software, 2014–2021 (USD Million)
Table 43 Europe: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 44 Europe: Market Size, By Service Type, 2014–2021 (USD Million)
Table 45 Europe: Market Size, By Industry Vertical, 2014–2021 (USD Million)
Table 46 Asia-Pacific: Workflow Management System Market Size, By Component, 2014–2021 (USD Million)
Table 47 Asia-Pacific: Market Size, By Software, 2014–2021 (USD Million)
Table 48 Asia-Pacific: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 49 Asia-Pacific: Market Size, By Service Type, 2014–2021 (USD Million)
Table 50 Asia-Pacific: Market Size, By Industry Vertical, 2014–2021 (USD Million)
Table 51 Middle East and Africa: Workflow Management System Market Size, By Component, 2014–2021 (USD Million)
Table 52 Middle East and Africa: Market Size, By Software, 2014–2021 (USD Million)
Table 53 Middle East and Africa: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 54 Middle East and Africa: Market Size, By Service Type, 2014–2021 (USD Million)
Table 55 Middle East and Africa: Market Size, By Industry Vertical, 2014–2021 (USD Million)
Table 56 Latin America: Workflow Management System Market Size, By Component, 2014–2021 (USD Million)
Table 57 Latin America: Market Size, By Software, 2014–2021 (USD Million)
Table 58 Latin America: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 59 Latin America: Market Size, By Service Type, 2014–2021 (USD Million)
Table 60 Latin America: Market Size, By Industry Vertical, 2014–2021 (USD Million)
Table 61 New Product Launches and Upgradation, 2016
Table 62 Partnerships, Agreements, and Collaborations, 2016
Table 63 Mergers and Acquisitions, 2014–2016
Table 64 Expansions, 2014–2015
Table 65 Other Developments: New Product Launches, 2014–2016
Table 66 Other Developments: Partnerships, Agreements, and Collaborations, 2014–2016

List of Figures

Figure 1 Workflow Management System Market: Research Methodology
Figure 2 Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Market Breakdown and Data Triangulation
Figure 5 Vendor Dive Matrix: Criteria Weightage
Figure 6 Vendor Dive Matrix
Figure 7 Workflow Management System Market: Assumptions
Figure 8 Market: Cloud Deployment is Expected to Grow at Highest CAGR From 2016 to 2021
Figure 9 Market: Top Three Growing Segments During the Period 2016 -2021
Figure 10 North America is Expected to Hold the Largest Market Share in 2016
Figure 11 Emerging Economies Offer Attractive Market Opportunities in the Workflow Management System Market During the Forecast Period
Figure 12 Banking, Financial Services, and Insurance Vertical is Estimated to Have the Largest Market Size in the Workflow Management System Market in Forecast Period
Figure 13 North America is Expected to Have the Largest Market Size in 2016
Figure 14 Regional Lifecycle: Asia-Pacific is Expected to Exhibit the Highest Growth Potential
Figure 15 Workflow Management System Market: Asia-Pacific is Expected to Have the Highest Investment Potential in the Market
Figure 16 Market Segmentation: By Component
Figure 17 Market Segmentation: By Deployment Type
Figure 18 Market Segmentation: By Industry Vertical
Figure 19 Market Segmentation: By Region
Figure 20 Evolution of the Market
Figure 21 Market: Drivers, Restraints, Opportunities, and Challenges
Figure 22 Market: Value Chain Analysis
Figure 23 Workflow Management System Architecture
Figure 24 Strategic Benchmarking: New Product Launches, 2014-2016
Figure 25 Suite-Based Workflow Systems Software Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 26 Middle East and Africa is Expected to Be the Fastest-Growing Region for Production Workflow Systems Software During the Forecast Period
Figure 27 Asia-Pacific is Expected to Be the Fastest-Growing Region for Messaging-Based Workflow Systems Software During the Forecast Period
Figure 28 Asia-Pacific is Expected to Be the Fastest-Growing Region for Web-Based Workflow Systems Software During the Forecast Period
Figure 29 Asia-Pacific is Expected to Be the Fastest-Growing Region for Suite-Based Workflow Systems Software During the Forecast Period
Figure 30 Asia-Pacific is Expected to Be the Fastest-Growing Region for Other Workflow Systems Software During the Forecast Period
Figure 31 IT Consulting Segment is Expected to Have the Highest CAGR During the Forecast Period
Figure 32 Cloud Deployment Segment is Expected to Have the Highest CAGR During the Forecast Period
Figure 33 Asia-Pacific is Expected to Be the Fastest-Growing Region for Cloud Deployments During the Forecast Period
Figure 34 IT and Telecom, Retail, and Education Verticals are Expected to Dominate the Workflow Management System Market in Terms of CAGR During the Forecast Period
Figure 35 Asia-Pacific is Expected to Be the Fastest-Growing Region for IT and Telecom Industry Vertical During the Forecast Period
Figure 36 North America is Expected to Continue to Lead the Workflow Management System Market in Terms of Market Size During the Forecast Period
Figure 37 Geographic Snapshot: Asia-Pacific is Expected to Emerge as A New Hotspot for the Workflow Management System Market By 2021
Figure 38 North America Market Snapshot
Figure 39 Asia-Pacific Market Snapshot
Figure 40 Companies Adopted New Product Launch as the Key Growth Strategy Between 2014 and 2016
Figure 41 Market Evaluation Framework
Figure 42 Battle for Market Share: New Product Launches and Partnerships Were the Key Strategies During the Forecast Period (2016-2021)
Figure 43 Evaluation Overview: Product Offering
Figure 44 Evaluation Overview: Business Strategy
Figure 45 Geographic Revenue Mix of Top 4 Market Players
Figure 46 Xerox Corporation: Company Snapshot
Figure 47 Xerox Corporation: SWOT Analysis
Figure 48 IBM Corporation: Company Snapshot
Figure 49 IBM Corporation: SWOT Analysis
Figure 50 Oracle Corporation: Company Snapshot
Figure 51 Oracle Corporation: SWOT Analysis
Figure 52 Pegasystems Inc.: Company Snapshot
Figure 53 Pegasystems Inc.: SWOT Analysis
Figure 54 Software AG: Company Snapshot
Figure 55 Software AG: SWOT Analysis

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