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Work Order Management Systems Market by Solution, Service (Managed and Professional (Integration & Implementation, Consulting, Support & Maintenance)), Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023

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Date: 10-Oct-2018
No. of pages: 146
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“Growing demand for easier allocation of work orders for better execution of projects is to boost the growth of work order management systems market.”

The global work order management systems market size is expected to grow from USD 414.1 million in 2018 to USD 694.6 million by 2023, at a Compound Annual Growth Rate (CAGR) of 10.9% during the forecast period.The indispensable requirement to have centrally managed work orders is expected to be a major growth driver for the market.Due to the ever-changing customer requirements, enterprises need a robust work order management system that can help them manage all work orders and tasks from a central platform to save time, avoid loss of information, and delegate tasks. The increasing need to promote collaboration among teams for improving workforce utilization is another driving factor for the growth of the work order management systems market. However, lack of supporting infrastructure in developing countries may restrain the market growth.

Solution segment to hold a larger market size during the forecast period

The solution segment is estimated to hold a larger market size in 2018. Work order mangement systems help enterprises save time and cost with respect to organizing and managing field tasks and resources. An increasing need for easier allocation of work orders for better execution of projects would drive the adoption of work order management systems across industry verticals. The services segment is expected to grow at a higher CAGR during the forecast period, as organizations are focusing on reducing operational costs while providing a superior customer experience.

The cloud deployment type to grow at a higher CAGR during the forecast period

In the work order management systems market, the cloud deployment type is expected to grow at a higher CAGR during the forecast period. Major driving factors of the cloud segment include enhanced security features, interactive dashboards, ease of flexibility, and better scalability. The cloud-based solution offers higher agility than that of the on-premises solution.

Asia Pacific (APAC) to record the highest CAGR during the forecast period

APAC is expected to be the fastest growing region in the global work order management systems market during the forecast period. Rapid economic development, globalization, digitalization, and the increasingadoption of cloud-based technologies are expected to drive the work order management systemsmarket in APAC. The growing need for cost and workforce optimization is expected to spurthe demand for work order management solution and associated services.

In the process of determining and verifying the total market size, several segments and sub segments were gathered through secondary research, and extensive primary interviews were conducted with key people.

The breakup of the profiles of the primary participants is as follows:


  • By Company: Tier I – 35%, Tier II – 45%, and Tier III – 20%

  • By Designation: C-Level – 35%, Director Level – 25%, and Others – 40%

  • By Region: North America – 40%, Europe – 28%, APAC – 25%,MEA– 4%, Latin America – 3%


The work order management system secosystem comprises several service and software providers, such as NetSuite (US), IBM (US), Microsoft (US), IFS (Sweden), ClickSoftware (US), Astea (US), Infor (US), ServiceMax (US), Core systems (Switzerland), FieldAware(US), ServiceNow(US), ServicePower(US), Corrigo(US), eMaint(US), Innovapptive (US), Fingent (US), Service Channel(US), FieldEZ(India), 3Floorsup(Australia), Hippo CMMS(Canada), Fieldpoint Service Applications(Canada), Sockeye Technologies(Canada), Maintenance Connection(US), MEX(Australia), and Loc8 (Australia).

Research Coverage

The report includes an in-depth competitive analysis of the key players in the work order management systems market, along with their company profiles, recent developments, and key market strategies. The research report segments the work order management systems market by component, deployment type, organization size, industry vertical, and region.

Reasons to Buy the Report

The work order management systems market report segments the market by component, deployment type, organization size, industry vertical, and region. The report would help market leaders/new entrants in this market in the following ways:


  • The report segments the work order management systems market comprehensively and provides the closest approximations of the revenue numbers for the overall market segments and sub segments. The market numbers are further split across industry verticals and regions.

  • The report helps stakeholders understand the pulse of the market and provides information on the key market drivers, restraints, challenges, and opportunities.

  • The report helps stakeholders understand their competitors better and gain more insights to improve the position of their businesses. There is a separate section on the competitive landscape, including the competitor ecosystem, and mergers and acquisitions. Moreover, the report comprises the company profiles of the major vendors offering work order management solution and services.

Work Order Management Systems Market by Solution, Service (Managed and Professional (Integration & Implementation, Consulting, Support & Maintenance)), Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023

Table of Contents

1 Introduction
1.1 Objectives of The Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for The Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities In The Work Order Management Systems Market
4.2 Market, By Component
4.3 Market, By Service
4.4 Market, By Deployment Type
4.5 Market, By Organization Size
4.6 Market: By Top 3 Industry Verticals and Regions (2018)

5 Market Dynamics
5.1 Introduction
5.2 Market Dynamics
5.3 Drivers
5.3.1 Increasing Adoption of Mobile Apps And Wearable Devices Among Field Workers
5.3.2 Growing Demand for Easier Allocation Of Work Orders For Better Execution Of Projects
5.4 Restraints
5.4.1 Lack of Expertise Among Field Workers To Use Work Order Management Systems
5.5 Opportunities
5.5.1 Growing Adoption Of Ai And IoT-Based Technologies
5.5.2 Increasing Focus on Better Flow Of Information To Field Technicians
5.6 Challenges
5.6.1 Lack of Infrastructure In Emerging Economies
5.7 Use Cases
5.7.1 Innovapptive
5.7.2Emaint
5.7.3Emaint

6 Work Order Management Systems Market, By Component
6.1 Introduction
6.2 Solution
6.3 Services
6.3.1 Professional Services
6.3.1.1 Integration and Implementation
6.3.1.2 Consulting
6.3.1.3 Support and Maintenance
6.3.1.4 Training and Education
6.3.2 Managed Services

7 Market, By Deployment Type
7.1 Introduction
7.2 Cloud
7.3 On-Premises

8 Work Order Management Systems Market, By Organization Size
8.1 Introduction
8.2 Small and Medium-Sized Enterprises
8.3 Large Enterprises

9 Market, By Industry Vertical
9.1 Introduction
9.2 Banking, Financial Services, And Insurance
9.3 Telecom And IT
9.4 Manufacturing
9.5 Healthcare And Life Sciences
9.6 Consumer Goods And Retail
9.7 Transportation And Logistics
9.8 Construction And Real Estate
9.9 Energy And Utilities
9.10 Others

10 Work Order Management Systems Market, By Region
10.1 Introduction
10.2 North America
10.2.1 United States
10.2.2 Canada
10.3 Europe
10.3.1 United Kingdom
10.3.2 Germany
10.3.3 Rest Of Europe
10.4 Asia Pacific
10.4.1 China
10.4.2 Japan
10.4.3 Australia And New Zealand
10.4.4 Rest Of Asia Pacific
10.5 Middle East And Africa
10.5.1 Kingdom Of Saudi Arabia
10.5.2 United Arab Emirates
10.5.3 South Africa
10.5.4 Rest Of Middle East And Africa
10.6 Latin America
10.6.1 Brazil
10.6.2 Mexico
10.6.3 Rest Of Latin America

11 Competitive Landscape
11.1 Overview
11.2 Competitive Scenario
11.2.1 New Product Launches And Upgradations
11.2.2 Acquisitions
11.2.3 Partnerships

12 Company Profiles
(Business Overview, Products And Services Offered, Recent Developments, Swot Analysis, Mnm View)*
12.1 Introduction
12.2 ClickSoftware
12.3 IFS
12.4 IBM
12.5 Microsoft
12.6 NetSuite
12.7 Astea
12.8 Coresystems
12.9 Corrigo
12.10 eMaint
12.11 FieldAware
12.12 FieldEZ
12.13 Fieldpoint Service Application
12.14 Hippo CMMS
12.15 Infor
12.16 Maintenance Connection
12.17 ServiceChannel
12.18 ServiceMax
12.19 ServiceNow
12.20 ServicePower
12.21 Sockeye Technologies
12.22 Loc8
12.23 Innovapptive
12.24 Fingent
12.25 MEX
12.26 3Floorsup

*Details On Business Overview, Products And Services Offered, Recent Developments, Swot Analysis, Mnm View Might Not Be Captured In Case Of Unlisted Companies.

13 Appendix
13.1 Discussion Guide
13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.3 Available Customizations
13.4 Related Reports
13.5 Author Details

List of Tables

Table 1 Currency Conversion
Table 2 Work Order Management Systems Market Size, By Component, 2016–2023 (USD Million)
Table 3 Solution: Market Size, By Region, 2016–2023 (USD Million)
Table 4 Services: Market Size, By Type, 2016–2023 (USD Million)
Table 5 Services: Market Size,By Region, 2016–2023 (USD Million)
Table 6 Professional Services Market Size, By Type, 2016–2023 (USD Million)
Table 7 Professional Services Market Size, By Region, 2016–2023 (USD Million)
Table 8 Integration And Implementation Market Size, By Region, 2016–2023 (USD Million)
Table 9 Consulting Market Size, By Region, 2016–2023 (USD Million)
Table 10 Support and Maintenance Market Size, By Region, 2016–2023 (USD Million)
Table 11 Training and Education Market Size, By Region, 2016–2023 (USD Million)
Table 12 Managed Services Market Size, By Region, 2016–2023 (USD Million)
Table 13 Work Order Management Systems Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 14 Cloud: Market Size, By Region, 2016–2023 (USD Million)
Table 15 On-Premises: Market Size, By Region, 2016–2023 (USD Million)
Table 16 Market Size, By Organization Size, 2016–2023 (USD Million)
Table 17 Small and Medium-Sized Enterprises: Market Size, By Region, 2016–2023 (USD Million)
Table 18 Large Enterprises: Market Size, By Region, 2016–2023 (USD Million)
Table 19 Work Order Management Systems Market Size, By Industry Vertical, 2016–2023 (USD Million)
Table 20 Banking, Financial Services, And Insurance: Market Size, By Region, 2016–2023 (USD Million)
Table 21 Telecom And It: Market Size, By Region, 2016–2023 (USD Million)
Table 22 Manufacturing: Market Size, By Region, 2016–2023 (USD Million)
Table 23 Healthcare And Life Sciences: Market Size, By Region, 2016–2023 (USD Million)
Table 24 Consumer Goods And Retail: Market Size, By Region, 2016–2023 (USD Million)
Table 25 Transportation And Logistics: Market Size, By Region, 2016–2023 (USD Million)
Table 26 Construction And Real Estate: Market Size, By Region, 2016–2023 (USD Million)
Table 27 Energy And Utilities: Market Size, By Region, 2016–2023 (USD Million)
Table 28 Others: Market Size, By Region, 2016–2023 (USD Million)
Table 29 Work Order Management Systems Market Size, By Region, 2016–2023 (USD Million)
Table 30 North America: Market Size, By Country, 2016–2023 (USD Million)
Table 31 North America: Market Size, By Component, 2016–2023 (USD Million)
Table 32 North America: Market Size, By Service, 2016–2023 (USD Million)
Table 33 North America: Market Size, By Professional Service, 2016–2023 (USD Million)
Table 34 North America: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 35 North America: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 36 North America: Market Size, By Industry Vertical, 2016–2023 (USD Million)
Table 37 Europe: Work Order Management Systems Market Size, By Country, 2016–2023 (USD Million)
Table 38 Europe: Market Size, By Component, 2016–2023 (USD Million)
Table 39 Europe: Market Size, By Service, 2016–2023 (USD Million)
Table 40 Europe: Market Size, By Professional Service, 2016–2023 (USD Million)
Table 41 Europe: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 42 Europe: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 43 Europe: Market Size, By Industry Vertical, 2016–2023 (USD Million)
Table 44 Asia Pacific: Work Order Management Systems Market Size, By Country, 2016–2023 (USD Million)
Table 45 Asia Pacific: Market Size, By Component, 2016–2023 (USD Million)
Table 46 Asia Pacific: Market Size, By Service, 2016–2023 (USD Million)
Table 47 Asia Pacific: Market Size, By Professional Service, 2016–2023 (USD Million)
Table 48 Asia Pacific: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 49 Asia Pacific: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 50 Asia Pacific: Market Size, By Industry Vertical, 2016–2023 (USD Million)
Table 51 Middle East And Africa: Work Order Management Systems Market Size, By Country, 2016–2023 (USD Million)
Table 52 Middle East And Africa: Market Size, By Component, 2016–2023 (USD Million)
Table 53 Middle East And Africa: Market Size, By Service, 2016–2023 (USD Million)
Table 54 Middle East And Africa: Market Size, By Professional Service, 2016–2023 (USD Million)
Table 55 Middle East And Africa: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 56 Middle East And Africa: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 57 Middle East And Africa: Market Size, By Industry Vertical, 2016–2023 (USD Million)
Table 58 Latin America: Work Order Management Systems Market Size, By Country, 2016–2023 (USD Million)
Table 59 Latin America: Market Size, By Component, 2016–2023 (USD Million)
Table 60 Latin America: Market Size, By Service, 2016–2023 (USD Million)
Table 61 Latin America: Market Size, By Professional Service, 2016–2023 (USD Million)
Table 62 Latin America: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 63 Latin America: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 64 Latin America: Market Size, By Industry Vertical, 2016–2023 (USD Million)
Table 65 New Product Launches And Upgradations, 2018
Table 66 Acquisitions, 2017–2018
Table 67 Partnerships, 2018

List of Figures

Figure 1 Work Order Management Systems Market: Market Segmentation
Figure 2 Regional Scope: Work Order Management Systems Market
Figure 3 Work Order Management Systems Market: Research Design
Figure 4 Breakup Of Primary Interviews: By Company, Designation, And Region
Figure 5 Data Triangulation
Figure 6 Market Size Estimation Methodology: Bottom-Up Approach
Figure 7 Market Size Estimation Methodology: Top-Down Approach
Figure 8 Work Order Management Systems Market: Assumptions
Figure 9 Top 3 Segments With The Largest Market Shares In 2018
Figure 10 North America Is Estimated To Hold The Largest Market Share In 2018
Figure 11 Growing Focus On Streamlining Work Orders Is Expected To Drive The Market During The Forecast Period
Figure 12 Services Segment Is Expected To Grow At A Higher CAGR During The Forecast Period
Figure 13 Managed Services Segment Is Expected To Grow At A Higher CAGR During The Forecast Period
Figure 14 Cloud Deployment Type Is Expected To Grow At A Higher CAGR During The Forecast Period
Figure 15 Small And Medium-Sized Enterprises Segment Is Expected To Grow At
Figure 16 Manufacturing Vertical And North America Are Estimated To Hold The Largest Market Shares In The Work Order Management Systems Market In 2018
Figure 17 Market: Drivers, Restraints, Opportunities, And Challenges
Figure 18 Services Segment Is Expected To Grow At A Higher CAGR During The Forecast Period
Figure 19 Managed Services Segment Is Expected To Grow At A Higher CAGR During The Forecast Period
Figure 20 Consulting Segment Is Expected To Grow At The Highest CAGR During The Forecast Period
Figure 21 Cloud Deployment Type Is Expected To Grow At A Higher CAGR During The Forecast Period
Figure 22 Small And Medium-Sized Enterprises Segment Is Expected To Grow At
Figure 23 Telecom And It Industry Vertical Is Expected To Grow At The Highest CAGR During The Forecast Period
Figure 24 Asia Pacific Is Expected To Witness A Significant Growth During The Forecast Period
Figure 25 North America: Market Snapshot
Figure 26 Asia Pacific: Market Snapshot
Figure 27 Market Evaluation Framework
Figure 28 Geographic Revenue Mix Of Top Market Players
Figure 29 ClickSoftware Swot Analysis
Figure 30 IFS : Company Snapshot
Figure 31 IFS : Swot Analysis
Figure 32 IBM: Company Snapshot
Figure 33 IBM: Swot Analysis
Figure 34 Microsoft: Company Snapshot
Figure 35 Microsoft: Swot Analysis
Figure 36 Netsuite: Swot Analysis
Figure 37 Astea: Company Snapshot
Figure 38 Infor: Company Snapshot
Figure 39 ServiceNow: Company Snapshot

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