The Consumer smartphone analytics 2016: applications and services

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Date: 28-Apr-2017
No. of pages: 33
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"Operators should design mobile plans that encourage user engagement and data generation."

A deeper understanding of how users engage with their smartphones can help telecoms operators, vendors and software developers make more-informed strategic and tactical decisions. In this report, we analyse data collected in real time from more than 8000 smartphones, and provide insights into how people use and interact with key applications and services in Germany, India, the UK and the USA.

This report provides answers to the following questions:


  • How much time is spent on smartphones on average and how is this distributed across various apps and services?

  • How much data is generated by each app or service?

  • Which networks are used for which apps and services, and to what degree?

  • When is usage more active and why?

  • What is the overall penetration of various app types and services?

  • How many distinct app types and services does an average smartphone user use?

  • How does this vary across the panel?


Survey data coverage

The analysis is based on data provided by Verto Analytics, and was collected using a passive on-device monitoring app called Smart Panel. The app runs in the background of the device. It registers actions undertaken by the user and relevant activity on the device, namely:


  • app download and usage

  • system processes

  • data traffic by each app/process

  • voice traffic

  • web browser activity.


Geographical coverage


  • Germany

  • India

  • United Kingdom (UK)

  • United States of America (USA).

The Consumer smartphone analytics 2016: applications and services

Table of Contents

Executive summary
Smartphone engagement time and data usage
Time spent on app types
Variety of app types and features in use
Methodology and panel information
About the authors and Analysys Mason

List of Figures

Figure 1: Average daily app usage by category of activity, app types and services [n = 8408]
Figure 2: Time spent compared with total data traffic consumed, by app types and services, Wi-Fi and cellular [n = 8408]
Figure 3: Average cellular share of total traffic for selected categories of activity, by country [n = 8408]
Figure 4: Cellular’s share of smartphone data traffic by time of day and country [n = 8408]
Figure 5: Average daily app usage by category of activity, app types and services [n = 8408]
Figure 6: Time spent by interface type [n = 8408]
Figure 7: Time spent compared with total data traffic consumed, by app types and services, Wi-Fi and cellular [n = 8408]
Figure 8: Active smartphone time by category of activity [n = 8408]
Figure 9: Total smartphone data traffic by category of activity [n = 8408]
Figure 10: Average cellular share of total traffic for selected categories of activity, by country, [n = 8408]
Figure 11: Active users’ average data consumption (megabyte per month) by app types and services [n = 8408]
Figure 12: Total and distribution of time spent on communication apps and services, average smartphone [n = 8408]
Figure 13: Total and distribution of time spent on entertainment apps and services, average smartphone [n = 8408]
Figure 14: Penetration and active users’ average usage of social networking and gaming apps and services, by country [n = 8408]
Figure 15: Share of active smartphone time by time of day [n = 8408]
Figure 16: Cellular’s share of smartphone data traffic by time of day and country [n = 8408]
Figure 17: Ratio of time spent in a given hour over maximum time spent in any hour of a day, by category of activity, UK [n = 8408]
Figure 18: Distribution of panellists by number of app types and services used at least once in a month, by country [n = 8408]
Figure 19: Similarity percentage of users below the 20th percentile relative to an average user in terms of app types and services, by country [n = 8408]

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