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"Only a minority of business customers in Australia would consider purchasing ICT services from their operator."
We interviewed 251 businesses in Australia about their usage and providers of telecoms and ICT services, and their satisfaction with these services. This report provides the key findings relating to Australia and analyses how it compares to other countries. It covers fixed and mobile services, cloud, security and IoT, and provides the key implications for operators.
This report provides:
- Net Promoter Scores for fixed and mobile operators
- data on satisfaction levels for the various service aspects for each of the major fixed and mobile operators
- data on cloud growth and the potential for fixed operators to provide cloud services
- analysis of the state of cyber security
- analysis of the potential for operators to enter the ICT market
- data on the state of IoT deployment and development in Australia
- data on routes to market for fixed, mobile and IoT services
- discussion of the key implications for operators.