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Text Analytics Market by Component (Software, Services), Application (Customer Experience Management, Marketing Management, Governance, Risk and Compliance Management), Deployment Model, Organization Size, Industry Vertical, Region - Global Forecast to 2022

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Date: 15-May-2017
No. of pages: 155
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“Growing need for social media analytics and availability of customized solutions is expected to propel the market growth.”

The global text analytics market size is estimated to grow from USD 3.97 billion in 2017 to USD 8.79 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 17.2%. The development and innovations in text analysis is ascribed by the rising acknowledgment of online networking sites and increasing inclination of organizations towards cloud globally. The ability to control misrepresentation of data, supervision of collected data, and creation of a successful plan to mitigate data-related risks are the major factors driving the worldwide text content analysis market. As massive amounts of data are being produced by various data sources, cloud adoption is facilitating various organizations to analyze these data volumes to obtain actionable insights. The strategic benefits from text analytics solutions to enhance market share and gain a leading edge over competitors have influenced the adoption of text analytics solutions in different organizations. Furthermore, text analytics is gaining traction with the advent of cutting-edge technologies which is assisting in transformation of the methods used for making business decisions.

“Customer Experience Management (CEM) is expected to hold the largest market share during the forecast period.”

Among the various applications in the text analytics market, the CEM application is expected to hold the largest market share during the forecast period. Text mining is the most traditional application in customer service and is frequently utilized to improve customer experience through various information sources. Today, text analytics is implemented to offer quick, computerized feedback to the clients, which significantly reduces dependency on executives for resolving issues.

“APAC is projected to grow at the highest rate during the forecast period.”

In 2017, North America is expected to dominate the text analytics market with largest market size. This trend is expected to continue throughout the forecast period. The text analytics market is revealing strong positive trend in this region owing to the easy availability of text analytics solutions. Various companies and industries are adopting text analytics software and services to create business models that support real-time decision making and improve productivity. The APAC region is expected to exhibit the highest growth rate. This growth can be attributed to growing awareness, surge in data, and increasing demand for real-time analytics.

In the process of determining and verifying the market size for several segments and sub segments gathered through secondary research, extensive primary interviews were conducted with key people.

The break-up of the profiles of the primary participants is given below:


  • By Company: Tier 1:22%, Tier 2: 30%, and Tier 3:48%

  • By Designation: C-level:30%, Director level:45%, and Others:25%

  • By Region: North America:48%, Europe:30%, APAC:22%


The key vendors profiled in the report are as follows:


  • SAP SE (Germany)

  • IBM Corporation (US)

  • SAS Institute, Inc. (US)

  • OpenText Corporation (Canada)

  • Clarabridge, Inc.(US)

  • Megaputer Intelligence, Inc.(US)

  • Luminoso Technologies, Inc.(US)

  • MeaningCloud LLC(US)

  • KNIME.com AG (Switzerland)

  • Infegy, Inc.(US)

  • Lexalytics, Inc.(US)

  • Averbis (Germany)

  • Bitext Innovations S.L. (Spain)


Research Coverage

The report segments the text analytics market based on components, which include software and services; services segment is further segmented into managed services and professional services. Under professional services, the report is further segmented into support and maintenance, consulting services, and system integration and deployment. Based on deployment models, the market is segmented into on-premises and cloud. Under organization size, it is segmented into Small and Medium-sized Enterprises (SMEs) and large enterprises, whereas under the application segment, the market is segmented into Customer Experience Management (CEM); marketing management; governance, risk and compliance management; document management; workforce management; and others. Under industry verticals, the market includes Banking, Financial Services, and Insurance (BFSI), telecommunications and Information Technology (IT), retail and e Commerce, healthcare and life sciences, manufacturing, government and defense, energy and utilities, media and entertainment, travel and hospitality, and others. The regions are segmented into North America, Europe, APAC, Middle East and Africa (MEA), and Latin America.

Reasons to buy the report

The report will help the market leaders/new entrants in this market in the following ways:


  • This report segments the text analytics market comprehensively and provides the closest approximations of the revenue numbers for the overall market and sub segments across different verticals and regions.

  • The report helps stakeholders to understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

  • This report will help stakeholders to better understand the competitors and gain more insights to enhance their position in the business. The competitive landscape section includes new product launches; partnerships, agreements, and collaborations; mergers and acquisitions; and expansions.

Text Analytics Market by Component (Software, Services), Application (Customer Experience Management, Marketing Management, Governance, Risk and Compliance Management), Deployment Model, Organization Size, Industry Vertical, Region - Global Forecast to 2022

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Microquadrant Description
2.4 Research Assumptions
2.5 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Opportunities in the Text Analytics Market
4.2 Market Share, By Region
4.3 Market By Industry Vertical and Region
4.4 Life Cycle Analysis, By Region, 2017

5 Text Analytics Market Overview and Industry Trends
5.1 Market Overview
5.1.1 Introduction
5.1.2 Market Dynamics
5.1.2.1 Drivers
5.1.2.1.1 Growing Need for Social Media Analytics
5.1.2.1.2 Predictive Analytics for Businesses
5.1.2.1.3 Rise in Highly Customized and Industry-Specific Applications
5.1.2.2 Restraints
5.1.2.2.1 Lack of Awareness, Skilled Workforce, and Other Operational Challenges
5.1.2.3 Opportunities
5.1.2.3.1 Enhancing Customer Service and Competitive Intelligence
5.1.2.3.2 Rising Significance of Big Data and IoT in Analytics Market
5.1.2.4 Challenges
5.1.2.4.1 Achieving Consistency in Business Semantics and Interpretations
5.1.2.4.2 Data Privacy and Security Concerns
5.1.2.4.3 Concerns About Positive RoI
5.2 Industry Trends
5.2.1 Introduction
5.2.2 Text Analytics Use Cases
5.2.2.1 Introduction
5.2.2.2 Use Case 1: Luminoso Technologies, Inc (Retail)
5.2.2.3 Use Case 2: Lexalytics, Inc. (Hospitality)
5.2.2.4 Use Case 3: Meaningcloud LLC. (BFSI)
5.2.3 Text Analytics Architecture
5.2.4 Technologies in Text Analytics
5.2.4.1 Big Data
5.2.4.2 Natural Language Processing
5.2.4.3 Artificial Intelligence

6 Text Analytics Market Analysis, By Component
6.1 Introduction
6.2 Software
6.3 Services
6.3.1 Managed Services
6.3.2 Professional Services
6.3.2.1 Support and Maintenance
6.3.2.2 Consulting Services
6.3.2.3 System Integration and Deployment

7 Text Analytics Market Analysis, By Application
7.1 Introduction
7.2 Customer Experience Management
7.3 Marketing Management
7.4 Governance, Risk, and Compliance Management
7.5 Document Management
7.6 Workforce Management
7.7 Others

8 Text Analytics Market Analysis, By Deployment Model
8.1 Introduction
8.2 On-Premises
8.3 Cloud

9 Text Analytics Market Analysis, By Organization Size
9.1 Introduction
9.2 Small and Medium-Sized Enterprises
9.3 Large Enterprises

10 Text Analytics Market Analysis, By Industry Vertical
10.1 Introduction
10.2 Banking, Financial Services, and Insurance
10.3 Retail and Ecommerce
10.4 Government and Defense
10.5 Healthcare and Life Sciences
10.6 Manufacturing
10.7 Telecommunications and Information Technology
10.8 Energy and Utilities
10.9 Media and Entertainment
10.10 Travel and Hospitality
10.11 Others

11 Geographic Analysis
11.1 Introduction
11.2 North America
11.3 Europe
11.4 Asia Pacific
11.5 Middle East and Africa
11.6 Latin America

12 Competitive Landscape
12.1 Introduction
12.1.1 Vanguards
12.1.2 Innovators
12.1.3 Dynamic
12.1.4 Emerging
12.2 Microquadrant
12.3 Competitive Benchmarking

13 Company Profiles
(Business Overview, Product Offering and Business Strategy, Recent Developments, MnM View)*
13.1 SAP SE
13.2 International Business Machines Corporation
13.3 SAS Institute, Inc.
13.4 Opentext Corporation
13.5 Clarabridge, Inc.
13.6 Bitext Innovations S.L.
13.7 Lexalytics, Inc.
13.8 Megaputer Intelligence, Inc.
13.9 Luminoso Technologies, Inc.
13.10 Knime.Com AG
13.11 Infegy, Inc.
13.12 Averbis
13.13 Meaningcloud LLC

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

14 Appendix
14.1 Key Insights of Industry Experts
14.2 Discussion Guide
14.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
14.4 Introducing RT: Real-Time Market Intelligence
14.5 Available Customizations
14.6 Related Reports
14.7 Author Details

List of Tables

Table 1 United States Dollar Exchange Rate, 2014–2016
Table 2 Text Analytics Market Size and Growth, 2015–2022 (USD Billion, Y-O-Y %)
Table 3 Market Size, By Component, 2015–2022 (USD Million)
Table 4 Software: Market Size, By Region, 2015-2022 (USD Million)
Table 5 Services: Market Size, By Service, 2015-2022 (USD Million)
Table 6 Services: Market Size, By Region, 2015-2022 (USD Million)
Table 7 Managed Services: Market Size, By Region, 2015-2022 (USD Million)
Table 8 Professional Services: Market Size, By Region, 2015-2022 (USD Million)
Table 9 Support and Maintenance: Market Size, By Region, 2015-2022 (USD Million)
Table 10 Consulting Services: Market Size, By Region, 2015-2022 (USD Million)
Table 11 System Integration and Deployment: Market Size, By Region, 2015-2022 (USD Million)
Table 12 Text Analytics Market Size, By Application, 2015–2022 (USD Million)
Table 13 Customer Experience Manegement: Market Size, By Region, 2015–2022 (USD Million)
Table 14 Marketing Management: Market Size, By Region, 2015–2022 (USD Million)
Table 15 Governance, Risk, and Compliance Management: Market Size, By Region, 2015–2022 (USD Million)
Table 16 Document Management: Market Size, By Region, 2015–2022 (USD Million)
Table 17 Workforce Management: Market Size, By Region, 2015–2022 (USD Million)
Table 18 Others: Market Size, By Region, 2015–2022 (USD Million)
Table 19 Text Analytics Market Size, By Deployment Model, 2015-2022 (USD Million)
Table 20 On-Premises: Market Size, By Region, 2015-2022 (USD Million)
Table 21 Cloud: Market Size, By Region, 2015-2022 (USD Million)
Table 22 Text Analytics Market Size, By Organization Size, 2015-2022 (USD Million)
Table 23 Small and Medium-Sized Enterprises: Market Size, By Region, 2015-2022 (USD Million)
Table 24 Large Enterprises: Market Size, By Region, 2015-2022 (USD Million)
Table 25 Text Analytics Market Size, By Vertical, 2015–2022 (USD Million)
Table 26 Banking, Financial Services, and Insurance: Market Size, By Region, 2015–2022 (USD Million)
Table 27 Retail and Ecommerce: Market Size, By Region, 2015–2022 (USD Million)
Table 28 Government and Defense: Market Size, By Region, 2015–2022 (USD Million)
Table 29 Healthcare and Life Sciences: Market Size, By Region, 2015–2022 (USD Million)
Table 30 Manufacturing: Market Size, By Region, 2015–2022 (USD Million)
Table 31 Telecommunications and It: Market Size, By Region, 2015–2022 (USD Million)
Table 32 Energy and Utilities: Market Size, By Region, 2015–2022 (USD Million)
Table 33 Media and Entertainment: Market Size, By Region, 2015–2022 (USD Million)
Table 34 Travel and Hospitality: Market Size, By Region, 2015–2022 (USD Million)
Table 35 Others: Market Size, By Region, 2015–2022 (USD Million)
Table 36 Text Analytics Market Size, By Region, 2015–2022 (USD Million)
Table 37 North America: Market Size, By Component, 2015–2022 (USD Million)
Table 38 North America: Market Size, By Service, 2015–2022 (USD Million)
Table 39 North America: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 40 North America: Market Size, By Application, 2015–2022 (USD Million)
Table 41 North America: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 42 North America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 43 North America: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 44 Europe: Text Analytics Market Size, By Component, 2015–2022 (USD Million)
Table 45 Europe: Market Size, By Service, 2015–2022 (USD Million)
Table 46 Europe: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 47 Europe: Market Size, By Application, 2015–2022 (USD Million)
Table 48 Europe: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 49 Europe: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 50 Europe: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 51 Asia Pacific: Text Analytics Market Size, By Component, 2015–2022 (USD Million)
Table 52 Asia Pacific: Market Size, By Service, 2015–2022 (USD Million)
Table 53 Asia Pacific: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 54 Asia Pacific: Market Size, By Application, 2015–2022 (USD Million)
Table 55 Asia Pacific: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 56 Asia Pacific: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 57 Asia Pacific: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 58 Middle East and Africa: Text Analytics Market Size, By Component, 2015–2022 (USD Million)
Table 59 Middle East and Africa: Market Size, By Service, 2015–2022 (USD Million)
Table 60 Middle East and Africa: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 61 Middle East and Africa: Market Size, By Application, 2015–2022 (USD Million)
Table 62 Middle East and Africa: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 63 Middle East and Africa: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 64 Middle East and Africa: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 65 Latin America: Text Analytics Market Size, By Component, 2015–2022 (USD Million)
Table 66 Latin America: Market Size, By Service, 2015–2022 (USD Million)
Table 67 Latin America: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 68 Latin America: Market Size, By Application, 2015–2022 (USD Million)
Table 69 Latin America: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 70 Latin America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 71 Latin America: Market Size, By Industry Vertical, 2015–2022 (USD Million)

List of Figures

Figure 1 Text Analytics Market: Market Segmentation
Figure 2 Regional Scope
Figure 3 Text Analytics Market: Research Design
Figure 4 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 5 Data Triangulation
Figure 6 Market Size Estimation Methodology: Bottom-Up Approach
Figure 7 Market Size Estimation Methodology: Top-Down Approach
Figure 8 Evaluation Criteria
Figure 9 Text Analytics Market: Assumptions
Figure 10 Market is Expected to Show a Significant Growth During the Forecast Period
Figure 11 Market Snapshot, By Component (2017 vs 2022)
Figure 12 Market Snapshot, By Service (2017–2022)
Figure 13 Market Snapshot, By Professional Service (2017–2022)
Figure 14 Market Snapshot, By Organization Size (2017 vs 2022)
Figure 15 Market Snapshot, By Application (2017)
Figure 16 Market Snapshot, By Deployment Model (2017–2022)
Figure 17 Market Snapshot, By Industry Vertical (2017 - 2022)
Figure 18 Market is Driven By Emergence of Multilingual Text Analytics to Break the Language Barrier, as Well As, Increase in Industry-Specific Text Analytics Applications
Figure 19 North America is Expected to Have the Largest Market Share During the Forecast Period
Figure 20 Retail and Ecommerce Vertical, and North America are Expected to Have the Largest Market Size in 2017
Figure 21 Asia Pacific to Have an Exponential Growth During the Forecast Period
Figure 22 Text Analytics Market: Drivers, Restraints, Opportunities, and Challenges
Figure 23 Text Analytics Architecture
Figure 24 Services Component is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 25 Managed Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 26 Consulting Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 27 Governance, Risk, and Compliance Management Application is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 28 Cloud-Based Deployment Model is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 29 Small and Medium-Sized Enterprise Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 30 Healthcare and Life Sciences Industry Vertical is Projected to Grow at the Highest CAGR During the Forecast Period
Figure 31 Regional Snapshot: Asia Pacific is Estimated to Have the Highest CAGR in the Text Analytics Market
Figure 32 North America: Market Snapshot
Figure 33 Asia Pacific: Market Snapshot
Figure 34 Product Offerings (For All 25 Players)
Figure 35 Business Strategies (For All 25 Players)
Figure 36 SAP SE: Company Snapshot
Figure 37 SAP SE: Product Offering Scorecard
Figure 38 SAP SE: Business Strategy Scorecard
Figure 39 International Business Machines Corporation: Company Snapshot
Figure 40 International Business Machines Corporation: Product Offering Scorecard
Figure 41 International Business Machines Corporation: Business Strategy Scorecard
Figure 42 SAS Institute, Inc.: Company Snapshot
Figure 43 SAS Institute, Inc.: Product Offering Scorecard
Figure 44 SAS Institute, Inc.: Business Strategy Scorecard
Figure 45 Opentext Corporation: Company Snapshot
Figure 46 Opentext Corporation: Product Offering Scorecard
Figure 47 Opentext Corporation: Business Strategy Scorecard
Figure 48 Clarabridge, Inc.: Product Offering Scorecard
Figure 49 Clarabridge, Inc.: Business Strategy Scorecard
Figure 50 Bitext Innovations S.L.: Product Offering Scorecard
Figure 51 Bitext Innovations S.L.: Business Strategy Scorecard
Figure 52 Lexalytics, Inc.: Product Offering Scorecard
Figure 53 Lexalytics, Inc.: Business Strategy Scorecard
Figure 54 Megaputer Intelligence, Inc.: Product Offering Scorecard
Figure 55 Megaputer Intelligence, Inc.: Business Strategy Scorecard
Figure 56 Luminoso Technologies, Inc.: Product Offering Scorecard
Figure 57 Luminoso Technologies, Inc.: Business Strategy Scorecard
Figure 58 Knime.Com AG: Product Offering Scorecard
Figure 59 Knime.Com AG: Business Strategy Scorecard
Figure 60 Infegy, Inc.: Product Offering Scorecard
Figure 61 Infegy, Inc.: Business Strategy Scorecard
Figure 62 Averbis: Product Offering Scorecard
Figure 63 Averbis: Business Strategy Scorecard
Figure 64 Meaningcloud LLC: Product Offering Scorecard
Figure 65 Meaningcloud LLC: Business Strategy Scorecard

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