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Telecom Order Management Market by Solution (Customer Order Management, Service Order Management, and Service Inventory Management), Service, Network Type (Wireline and Wireless), Deployment Type, and Region - Global Forecast to 2022

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Date: 16-Nov-2017
No. of pages: 111
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“Rapid increase in the number of connected devices and subscribers is driving the growth of the telecom order management market.”

The global telecom order management market size is expected to grow from USD 1.96 billion in 2017 to USD 3.22 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 10.4 % during the forecast period.

The rapid increase in the number of connected devices, and consolidation of services offered by telecom service providers and network operators are expected to drive the growth of the telecom order management market.  However, resistance to adopt structural changes in systems and new technologies may hinder the market growth.

“The cloud deployment type is expected to grow at a higher rate during the forecast period.”

The cloud computing model is one of most effective technologies that impact every line of business. The high cost associated with telecom order management solutions is one of the major challenges for solution providers, which can be overcome with the cloud deployment model. The advantages of the cloud deployment type include flexibility, scalability, affordability, operational efficiency, and low cost. The overall adoption of cloud-based solutions is in its nascent stage and is expected to grow significantly during the forecast period.

“The wireless network type is expected to have a higher growth rate during the forecast period.”

Networking has become important for companies to maintain global competitiveness in today’s multichannel world. At present, organizations are heavily dependent on networking modes to share their information effectively. Wireless networks enable users to access information from any location within the range of their wireless connection, and help in improving the productivity of employees in the organization.

“Asia Pacific (APAC)is expected to grow at the highest CAGR during the forecast period.”

APAC includes emerging economies such as China, Australia, Singapore, and India. Enterprises in these economies are using telecom order management solutions and services to streamline their business processes. The APAC region is expected to grow at the highest CAGR during the forecasted period. Increasing mobile and broadband infrastructure, along with the growing mobile workforce and Bring Your Own Device (BYOD) trends, is expected to offer potential opportunities for telecom order management vendors to grow in the APAC region. On the other hand, North America is estimated to have the largest market size in 2017.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, innovation and technology directors, and executives from various key organizations operating in the telecom order management market.

The breakup of the profiles of the primary participants is given below:


  • By Company: Tier 1 – 20%, Tier 2 – 45%, and Tier 3 – 35%

  • By Designation: C-Level – 51%, Director Level – 43%, and Others – 6%

  • By Region: North America – 41%, Europe – 26%, APAC – 28%, and Rest of the World (RoW)–5%


The key telecom order management vendors profiled in the report are as follows:


  • Cerillion (UK)

  • Cognizant (US)

  • Ericsson (Sweden)

  • IBM (US)

  • Oracle (US)

  • ChikPea (US)

  • Comarch (Poland)

  • Intellibuzz (India)

  • Fujitsu (Japan)

  • Mphasis (India)

  • Neustar (US)

  • Pegasystems (US)


Research Coverage

The telecom order management market has been segmented on the basis of components (solutions and services), network types, deployment types, and regions. A detailed analysis of the key industry players has been done to provide insights into their business overview; products and services; key strategies; new product launches; partnerships, agreements, and collaborations; expansions; and competitive landscapes associated with the global telecom order management market.

Reasons to Buy the Report

The report will help market leaders/new entrants in the following ways:


  • The report segments the telecom order management market comprehensively and provides the closest approximations to the revenue numbers for the overall market and subsegments across different regions.

  • The report is expected to help stakeholders understand the pulse of the market and provides them information on the key market drivers, restraints, challenges, and opportunities.

  • The report is expected to help stakeholders understand their competitors better and gain more insights to advance their position in the market. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers and acquisitions.

Telecom Order Management Market by Solution (Customer Order Management, Service Order Management, and Service Inventory Management), Service, Network Type (Wireline and Wireless), Deployment Type, and Region - Global Forecast to 2022

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions and Limitations
2.3.1 Assumptions
2.3.2 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Telecom Order Management Market
4.2 Telecom Order Management Market, By Services
4.3 Telecom Order Management Market, Market Share of Top 3 Solutions and Regions
4.4 Market Investment Scenario

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Cost-Effective Business Processes to Gain A Competitive Edge in the Industry
5.2.1.2 Rapid Increase in Connectivity Devices and Subscribers
5.2.1.3 Consolidation of Services By Telecom Service Providers and Network Operators
5.2.2 Restraints
5.2.2.1 Resistance to Adopt Structural Changes in Systems and New Technologies
5.2.2.2 Requirement of Highly Proficient Specialists to Manage the Telecom Order
5.2.3 Opportunities
5.2.3.1 Innovation in Next-Generation Telecom Order Management Tools
5.2.4 Challenges
5.2.4.1 Lack of Standardization and Compatibility Issues With the Existing Systems
5.3 Use Cases
5.3.1 Use Case 1: Intellibuzz
5.3.2 Use Case 2: Cerillion
5.3.3 Use Case 3: Pegasystems
5.3.4 Use Case 4: Comarch

6 Telecom Order Management Market, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Customer Order Management
6.2.2 Service Order Management
6.2.3 Service Inventory Management
6.3 Services
6.3.1 Integration and Installation Services
6.3.2 Consulting Services
6.3.3 Support Services

7 Telecom Order Management Market, By Network Type
7.1 Introduction
7.2 Wireline
7.3 Wireless

8 Telecom Order Management Market, By Deployment Type
8.1 Introduction
8.2 On-Premises
8.3 Cloud

9 Telecom Order Management Market, By Region
9.1 Introduction
9.2 North America
9.2.1 United States
9.2.2 Canada
9.3 Europe
9.3.1 United Kingdom
9.3.2 Germany
9.3.3 Others
9.4 Asia Pacific
9.5 Middle East and Africa
9.6 Latin America

10 Competitive Landscape
10.1 Overview
10.2 Competitive Situations and Trends
10.2.1 Agreements, Partnerships, and Collaborations
10.2.2 New Product/Service Developments
10.2.3 Mergers and Acquisitions
10.2.4 Business Expansions
10.3 Market Standing, By Key Player

11 Company Profiles
11.1 Introduction
11.2 Cerillion
11.3 Cognizant
11.4 Ericsson
11.5 IBM
11.6 Oracle
11.7 ChikPea
11.8 Comarch
11.9 Fujitsu
11.10 Intellibuzz
11.11 Mphasis
11.12 Neustar
11.13 Pegasystems

*Details on Business Overview, Products/Solutions Offered, Recent Developments, SWOT Analysis  and MNM View might not be captured in case of unlisted companies.

12 Appendix
12.1 Other Key Developments
12.1.1 Mergers and Acquisitions
12.1.2 Partnerships, Collaborations, and Agreements
12.2 Discussion Guide
12.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
12.4 Introducing RT: Real-Time Market Intelligence
12.5 Available Customizations
12.6 Related Reports
12.7 Author Details

List of Tables

Table 1 United States Dollar Exchange Rate, 2014–2016
Table 2 Telecom Order Management Market Size, By Component, 2015–2022 (USD Million)
Table 3 Solutions: Market Size, By Type, 2015–2022 (USD Million)
Table 4 Solutions: Market Size, By Region, 2015–2022 (USD Million)
Table 5 Customer Order Management Market Size, By Region, 2015–2022 (USD Million)
Table 6 Service Order Management Market Size, By Region, 2015–2022 (USD Million)
Table 7 Service Inventory Management Market Size, By Region, 2015–2022 (USD Million)
Table 8 Services: Market Size, By Type, 2015–2022 (USD Million)
Table 9 Services: Market Size, By Region, 2015–2022 (USD Million)
Table 10 Integration and Installation Services Market Size, By Region, 2015–2022 (USD Million)
Table 11 Consulting Services Market Size, By Region, 2015–2022 (USD Million)
Table 12 Support Services Market Size, By Region, 2015–2022 (USD Million)
Table 13 Telecom Order Management Market Size, By Network Type, 2015–2022 (USD Million)
Table 14 Wireline: Market Size, By Region, 2015–2022 (USD Million)
Table 15 Wireless: Market Size, By Region, 2015–2022 (USD Million)
Table 16 Telecom Order Management Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 17 On-Premises: Market Size, By Region, 2015–2022 (USD Million)
Table 18 Cloud: Market Size, By Region, 2015–2022 (USD Million)
Table 19 Telecom Order Management Market Size, By Region, 2015–2022 (USD Million)
Table 20 North America: Market Size, By Component, 2015–2022 (USD Million)
Table 21 North America: Market Size, By Solution, 2015–2022 (USD Million)
Table 22 North America: Market Size, By Service, 2015–2022 (USD Million)
Table 23 North America: Market Size, By Network Type, 2015–2022 (USD Million)
Table 24 North America: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 25 North America: Market Size, By Country, 2015–2022 (USD Million)
Table 26 United States: Telecom Order Management Market Size, By Component, 2015–2022 (USD Million)
Table 27 United States: Market Size, By Solution, 2015–2022 (USD Million)
Table 28 United States: Market Size, By Service, 2015–2022 (USD Million)
Table 29 United States: Market Size, By Network Type, 2015–2022 (USD Million)
Table 30 United States: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 31 Canada: Telecom Order Management Market Size, By Component, 2015–2022 (USD Million)
Table 32 Canada: Market Size, By Solution, 2015–2022 (USD Million)
Table 33 Canada: Market Size, By Service, 2015–2022 (USD Million)
Table 34 Canada: Market Size, By Network Type, 2015–2022 (USD Million)
Table 35 Canada: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 36 Europe: Telecom Order Management Market Size, By Component, 2015–2022 (USD Million)
Table 37 Europe: Market Size, By Solution, 2015–2022 (USD Million)
Table 38 Europe: Market Size, By Service, 2015–2022 (USD Million)
Table 39 Europe: Market Size, By Network Type, 2015–2022 (USD Million)
Table 40 Europe: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 41 Europe: Market Size, By Country, 2015–2022 (USD Million)
Table 42 United Kingdom: Telecom Order Management Market Size, By Component, 2015–2022 (USD Million)
Table 43 United Kingdom: Market Size, By Solution, 2015–2022 (USD Million)
Table 44 United Kingdom: Market Size, By Service, 2015–2022 (USD Million)
Table 45 United Kingdom: Market Size, By Network Type, 2015–2022 (USD Million)
Table 46 United Kingdom: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 47 Asia Pacific: Telecom Order Management Market Size, By Component, 2015–2022 (USD Million)
Table 48 Asia Pacific: Market Size, By Solution, 2015–2022 (USD Million)
Table 49 Asia Pacific: Market Size, By Service, 2015–2022 (USD Million)
Table 50 Asia Pacific: Market Size, By Network Type, 2015–2022 (USD Million)
Table 51 Asia Pacific: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 52 Middle East and Africa: Telecom Order Management Market Size, By Component, 2015–2022 (USD Million)
Table 53 Middle East and Africa: Market Size, By Solution, 2015–2022 (USD Million)
Table 54 Middle East and Africa: Market Size, By Service, 2015–2022 (USD Million)
Table 55 Middle East and Africa: Market Size, By Network Type, 2015–2022 (USD Million)
Table 56 Middle East and Africa: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 57 Latin America: Telecom Order Management Market Size, By Component, 2015–2022 (USD Million)
Table 58 Latin America: Market Size, By Solution, 2015–2022 (USD Million)
Table 59 Latin America: Market Size, By Service, 2015–2022 (USD Million)
Table 60 Latin America: Market Size, By Network Type, 2015–2022 (USD Million)
Table 61 Latin America: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 62 Agreements, Partnerships, and Collaborations, 2016–2017
Table 63 New Product/Service Developments, 2015–2016
Table 64 Mergers and Acquisitions, 2015–2017
Table 65 Business Expansions, 2015–2017
Table 66 Telecom Order Management Market: Market Standing, 2017

List of Figures

Figure 1 Telecom Order Management Market: Market Segmentation
Figure 2 Market: Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Telecom Order Management Market Size, By Component (2017 vs 2022)
Figure 7 Market Size, By Solution (2017 vs 2022)
Figure 8 Market Size, By Network Type (2017 vs 2022)
Figure 9 Market Size, By Deployment Type (2017 vs 2022)
Figure 10 Market: Regional Snapshot
Figure 11 Rapidly Growing Number of Connectivity Devices and Subscribers is Expected to Drive the Market
Figure 12 Consulting Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 13 Customer Order Management and North America are Estimated to Have the Largest Market Shares in 2017
Figure 14 Asia Pacific is Expected to Emerge as the Best Market for Investment Over the Next 5 Years
Figure 15 Telecom Order Management Market: Drivers, Restraints, Opportunities, and Challenges
Figure 16 Services Component is Expected to Exhibit A Higher CAGR During the Forecast Period
Figure 17 Service Order Management Segment is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 18 Consulting Services Segment is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 19 Wireless Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 20 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 Regional Snapshot: Asia Pacific is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 23 North America: Market Snapshot
Figure 24 Asia Pacific: Market Snapshot
Figure 25 Companies Adopted New Product Launches as the Key Growth Strategy During 2015–2017
Figure 26 Market Evaluation Framework
Figure 27 Geographic Revenue Mix: Top 5 Market Players
Figure 28 Cerillion: Company Snapshot
Figure 29 Cerillion: SWOT Analysis
Figure 30 Cognizant: Company Snapshot
Figure 31 Cognizant: SWOT Analysis
Figure 32 Ericsson: Company Snapshot
Figure 33 Ericsson: SWOT Analysis
Figure 34 IBM: Company Snapshot
Figure 35 IBM: SWOT Analysis
Figure 36 Oracle: Company Snapshot
Figure 37 Oracle: SWOT Analysis
Figure 38 Comarch: Company Snapshot
Figure 39 Fujitsu: Company Snapshot
Figure 40 Mphasis: Company Snapshot
Figure 41 Pegasystems: Company Snapshot

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