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Smart Hospitality Market by Software (Hotel Operation Management System, Hotel Building Automation System), Service (Professional, Managed), Hotel Type (Business, Heritage & Boutique, Resorts & Spas), Deployment Model, and Region - Global Forecast to 2021

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Date: 06-Jan-2017
No. of pages: 172
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“Growing demand for real-time optimized guest experience management is expected to drive the growth of the smart hospitality market”

The smart hospitality market is expected to grow from USD 5.74 billion in 2016 to USD 18.11 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 25.8%, due to the need of Internet of Things (IoT) technology for better hotel operation management, security, energy management in hotel, and hospitality services. The restraints of the smart hospitality market include high initial cost of deployment& capacity, integration complexities over legacy systems & network, and limited availability of technically skilled personnel.

“Guest service management system is estimated to be the fastest growing market during the forecast period”

The guest service management system is expected to grow at the highest CAGR during the forecast period. The growing demand for automated real-time optimized guest services and rise of demographic growth & hyper-urbanization are estimated to drive the adoption of smart hospitality solutions across various hotel types. In addition, room automation and control systems provide guests the convenience of controlling multiple functions in their room, such as temperature, drapes, lightning, and audio/video systems using automated interfaces. The solution helps hoteliers track all the data and interaction with a customer during their visit.

“Managed services segment is expected to grow at the highest CAGR during the forecast period”

On the basis of services, the managed services segment is expected to grow at the highest CAGR during the forecast period. Managed services support the implementation of smart hospitality solutions across hotels.

“Europe is expected to dominate the market during the forecast period”

With regards to the geographic analysis, Europe is expected to benefit from its technological advancements, large number of smart devices, strong tourism activities, high usage of big data analytics, and predictive & sensor analytics across the hospitality industry.

Europe is expected to lead the smart hospitality market, by region, between 2016 and 2021. The growth can be attributed to the global competition, increasing penetration of smart devices, connected machines, and increasing investment in smart cities.

In the process of determining and verifying the market size for several segments and sub segments gathered through secondary research, extensive primary interviews were conducted with key industry personnel. The break-up profile of primary discussion participants is given below:


  • By Company: Tier-1 (32%), Tier-2 (39%), and Tier-3 (29%)

  • By Designation: C-Level (72%), Manager Level (20%), and Others (8%)

  • By Region: North America (29%), Europe (43%), Asia-Pacific (APAC) (18%), and Rest of World (RoW) (10%)


The various key smart hospitality vendors profiled in the report are as follows:


  • BuildingIQ (California, U.S.)

  • Cisco Systems, Inc. (San Jose, U.S.)

  • Honeywell International (New Jersey, U.S.)

  • Huawei Technologies (Shenzhen, China)

  • IBM Corporation (New York, U.S.)

  • Infor, Inc. (New York, U.S.)

  • Johnson Controls (Wisconsin, U.S.)

  • NEC Corporation (Tokyo, Japan)

  • Oracle Corporation (California, U.S.)

  • Schneider Electric (Rueil-Malmaison, France)

  • Siemens AG (Munich, Germany)

  • Win hotel Solutions (Balearic Islands, Spain)


Research Coverage

The global smart hospitality market has been segmented by software, service, hotel type, deployment model, and region. A detailed analysis of the regions has been done to provide insights into the potential future business opportunities in different regions. In addition, product portfolio analysis, value chain analysis, and strategic benchmarking are some of the other MarketsandMarkets analyses included in the report.

Reasons to Buy the Report

The report is expected to help the market leaders/new entrants in this market in the following ways:


  • This report segments the smart hospitality market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the sub segments, across different regions.

  • The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.

  • This report will help the stakeholders to better understand the competitors and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.

Smart Hospitality Market by Software (Hotel Operation Management System, Hotel Building Automation System), Service (Professional, Managed), Hotel Type (Business, Heritage & Boutique, Resorts & Spas), Deployment Model, and Region - Global Forecast to 2021

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered for the Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions and Limitations
2.4.1 Assumptions
2.4.2 Limitations
2.5 Vendor Analysis Methodology

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Market
4.2 Smart Hospitality Market, By Region 2016 vs 2021
4.3 Global Market By Software and Region, 2016
4.4 Lifecycle Analysis, By Region

5 Market Overview
5.1 Market Segmentation
5.1.1 By Software
5.1.2 By Service
5.1.3 By Hotel Type
5.1.4 By Deployment Model
5.1.5 By Region
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Growing Demand for Real-Time Optimized Guest Experience Management
5.2.1.2 Attractive Revenue Growth and Low Operational Costs
5.2.1.3 Increasing Adoption of Iot and Energy Management Systems
5.2.2 Restraints
5.2.2.1 High Initial Cost of Deployment
5.2.2.2 Integration Complexities Over Legacy Systems and Networks
5.2.2.3 Limited Availability of Technically-Skilled Personnel
5.2.3 Opportunities
5.2.3.1 Evolving Cloud-Based Iot Platforms
5.2.3.2 Untapped Concept of Byod Applications Within the Hospitality Industry
5.2.4 Challenges
5.2.4.1 Integration of Real-Time Streaming Analytics Capabilities Into Smart Solutions
5.2.4.2 Lack of Information and Communication Technology Infrastructure and Interoperability

6 Industry Trends
6.1 Introduction
6.2 Technology Roadmap
6.3 Value Chain Analysis
6.4 Strategic Benchmarking
6.5 Vendor Portfolio Analysis

7 Smart Hospitality Market Analysis, By Type
7.1 Introduction
7.2 Smart Hospitality Market Analysis, By Software
7.2.1 Hotel Operation Management System
7.2.1.1 Staff Mobility and Workforce Management
7.2.1.2 Inventory and Logistics Management
7.2.1.3 Revenue Management
7.2.2 Integrated Security System
7.2.2.1 Video Surveillance System
7.2.2.2 Access Control System
7.2.2.3 Emergency Incident Management System
7.2.3 Hotel Building Automation System
7.2.3.1 Energy Management Platforms
7.2.3.2 Facility Management System
7.2.4 Guest Service Management System
7.2.4.1 Centralized Reservation System
7.2.4.2 Room Automation and Control System
7.2.4.3 Guest Experience Management System
7.2.5 Integrated Communication Technology Solutions
7.2.5.1 Network Management System
7.2.5.2 Unified Communications and Collaboration
7.2.5.3 Mobile Device Management System
7.3 Smart Hospitality Market Analysis, By Service
7.3.1 Professional Services
7.3.1.1 Consulting Services
7.3.1.2 Deployment and Integration
7.3.1.3 Support and Maintenance
7.3.2 Managed Services

8 Smart Hospitality Market Analysis, By Hotel Type
8.1 Introduction
8.2 Business Hotels
8.3 Heritage and Boutique Hotels
8.4 Resorts and Spas
8.5 Others

9 Smart Hospitality Market Analysis, By Deployment Model
9.1 Introduction
9.2 On-Premises
9.3 On-Demand

10 Smart Hospitality Market Analysis, By Region
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia-Pacific
10.5 Middle East and Africa
10.6 Latin America

11 Competitive Landscape
11.1 Overview
11.2 Competitive Situations and Trends
11.3 New Product Launches
11.3.1 New Product Launches, 2015–2016
11.4 Partnerships, Agreements, and Collaborations
11.4.1 Partnerships, Contracts, Agreements,and Collaborations, 2016
11.5 Mergers and Acquisitions
11.5.1 Mergers and Acquisitions, 2012–2016
11.6 Expansions
11.6.1 Expansions, 2014–2015
11.7 Vendor Analysis

12 Company Profiles
12.1 Introduction
(Overview, Financials, Products & Services, Strategy, and Developments)*
12.2 NEC Corporation
12.3 Huawei Technologies Co.Ltd
12.4 IBM Corporation
12.5 Cisco Systems, Inc.
12.6 Schneider Electric Se
12.7 Siemens AG
12.8 Johnson Controls
12.9 Honeywell International, Inc.
12.10 Winhotel Solution S.L.
12.11 Oracle Corporation
12.12 Buildingiq Inc.
12.13 Infor, Inc.

*Details on Overview, Financials, Product & Services, Strategy, and Developments Might Not Be Captured in Case of Unlisted Companies.

13 Key Innovators
13.1 Control4
13.1.1 Business Overview
13.2 Mitel Networks Corporation
13.2.1 Business Overview
13.3 Smartodom Automation
13.3.1 Business Overview
13.4 Springer-Miller Systems
13.4.1 Business Overview
13.5 Sabre Corporation
13.5.1 Business Overview

14 Appendix
14.1 Other Developments
14.1.1 New Product Launches
14.1.2 Partnerships, Agreements, and Collabrations
14.2 Discussion Guide
14.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
14.4 Introduction RT: Real-Time Market Intelligence
14.5 Available Customizations
14.6 Related Reports
14.7 Author Details

List of Tables

Table 1 Global Smart Hospitality Market Size, By Type, 2014–2021 (USD Million)
Table 2 Global Market Size, By Type, 2014–2021 (USD Million)
Table 3 Software: Market Size, By Software, 2014–2021 (USD Million)
Table 4 Software: Market Size, By Region, 2014–2021 (USD Million)
Table 5 Hotel Operation Management System: Market Size, By Type, 2014–2021 (USD Million)
Table 6 Hotel Operation Management System: Market Size, By Region, 2014–2021 (USD Million)
Table 7 Staff Mobility and Workforce Management Market Size, By Region, 2014–2021 (USD Million)
Table 8 Inventory and Logistics Management Market Size, By Region, 2014–2021 (USD Million)
Table 9 Revenue Management Market Size, By Region, 2014–2021 (USD Million)
Table 10 Integrated Security System: Smart Hospitality Market Size, By Type, 2014–2021 (USD Million)
Table 11 Integrated Security System: Market Size, By Region, 2014–2021 (USD Million)
Table 12 Video Surveillance System Market Size, By Region, 2014–2021 (USD Million)
Table 13 Access Control System Market Size, By Region, 2014–2021 (USD Million)
Table 14 Emergency Incident Management System Market Size, By Region, 2014–2021 (USD Million)
Table 15 Hotel Building Automation System: Market Size, By Type, 2014–2021 (USD Million)
Table 16 Hotel Building Automation System: Market Size, By Region, 2014–2021 (USD Million)
Table 17 Energy Management Platforms Market Size, By Region, 2014–2021 (USD Million)
Table 18 Facility Management System Market Size, By Region, 2014–2021 (USD Million)
Table 19 Guest Service Management System: Market Size, By Type, 2014–2021 (USD Million)
Table 20 Guest Service Management System: Market Size, By Region, 2014–2021 (USD Million)
Table 21 Centralized Reservation System Market Size, By Region, 2014–2021 (USD Million)
Table 22 Room Automation and Control System Market Size, By Region, 2014–2021 (USD Million)
Table 23 Guest Experience Management System Market Size, By Region, 2014–2021 (USD Million)
Table 24 Integrated Communication Technology Solutions: Market Size, By Type, 2014–2021 (USD Million)
Table 25 Integrated Communication Technology Solutions: Market Size, By Region, 2014–2021 (USD Million)
Table 26 Network Management System Market Size, By Region, 2014–2021 (USD Million)
Table 27 Unified Communications and Collaboration Market Size, By Region, 2014–2021 (USD Million)
Table 28 Mobile Device Management System Market Size, By Region, 2014–2021 (USD Million)
Table 29 Services: Smart Hospitality Market Size, By Type, 2014–2021 (USD Million)
Table 30 Services: Market Size, By Region, 2014–2021 (USD Million)
Table 31 Professional Services: Market Size, By Type, 2014–2021 (USD Million)
Table 32 Professional Services: Market Size, By Region, 2014–2021 (USD Million)
Table 33 Consulting Services Market Size, By Region, 2014–2021 (USD Million)
Table 34 Deployment and Integration Market Size, By Region, 2014–2021 (USD Million)
Table 35 Support and Maintenance Services Market Size, By Region, 2014–2021 (USD Million)
Table 36 Managed Services: Market Size, By Region, 2014–2021 (USD Million)
Table 37 Hotel Type: Market Size, Byhotel Type, 2014–2021 (USD Million)
Table 38 Hotel Type: Market Size, By Region, 2014–2021 (USD Million)
Table 39 Business Hotels: Market Size, By Region, 2014–2021 (USD Million)
Table 40 Heritage and Boutique Hotels: Market Size, By Region, 2014–2021 (USD Million)
Table 41 Resorts and Spas: Market Size, By Region, 2014–2021 (USD Million)
Table 42 Others: Smart Hospitality Market Size, By Region, 2014–2021 (USD Million)
Table 43 Deployment Model: Market Size, By Type, 2014–2021 (USD Million)
Table 44 Deployment Model: Market Size, By Region, 2014–2021 (USD Million)
Table 45 On-Premises: Market Size, By Region, 2014–2021 (USD Million)
Table 46 On-Demand: Market Size, By Region, 2014–2021 (USD Million)
Table 47 Smart Hospitality Market Size, By Region, 2014–2021 (USD Million)
Table 48 North America: Market Size, By Type, 2014–2021 (USD Million)
Table 49 North America: Market Size, By Software, 2014–2021 (USD Million)
Table 50 North America: Market Size, By Hotel Operation Management, 2014–2021 (USD Million)
Table 51 North America: Market Size, By Integrated Security System, 2014–2021 (USD Million)
Table 52 North America: Market Size, By Hotel Building Automation System, 2014–2021 (USD Million)
Table 53 North America: Market Size, By Guest Service Management System, 2014–2021 (USD Million)
Table 54 North America: Market Size, By Integrated Communication Technology Solution, 2014–2021 (USD Million)
Table 55 North America: Market Size, By Service, 2014–2021 (USD Million)
Table 56 North America: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 57 North America: Market Size, By Hotel Type, 2014–2021 (USD Million)
Table 58 North America: Market Size, By Deployment Model, 2014–2021 (USD Million)
Table 59 Europe: Smart Hospitality Market Size, By Type, 2014–2021 (USD Million)
Table 60 Europe: Market Size, By Software, 2014–2021 (USD Million)
Table 61 Europe: Market Size, By Hotel Operation Management System, 2014–2021 (USD Million)
Table 62 Europe: Market Size, By Integrated Security System, 2014–2021 (USD Million)
Table 63 Europe: Market Size, By Hotel Building Automation System, 2014–2021 (USD Million)
Table 64 Europe: Market Size, By Guest Service Management System, 2014–2021 (USD Million)
Table 65 Europe: Market Size, By Integrated Communication Technology Solution, 2014–2021 (USD Million)
Table 66 Europe: Smart Hospitality Market Size, By Service, 2014–2021 (USD Million)
Table 67 Europe: Market Size, By Professional Services, 2014–2021 (USD Million)
Table 68 Europe: Market Size, By Hotel Type, 2014–2021 (USD Million)
Table 69 Europe: Market Size, By Deployment Model, 2014–2021 (USD Million)
Table 70 Asia-Pacific: Market Size, By Type, 2014–2021 (USD Million)
Table 71 Asia-Pacific: Market Size, By Software, 2014–2021 (USD Million)
Table 72 Asia-Pacific: Market Size, By Hotel Operation Management System, 2014–2021 (USD Million)
Table 73 Asia-Pacific: Market Size, By Integrated Security System, 2014–2021 (USD Million)
Table 74 Asia-Pacific: Market Size, By Hotel Building Automation System, 2014–2021 (USD Million)
Table 75 Asia-Pacific: Market Size, By Guest Service Management System, 2014–2021 (USD Million)
Table 76 Asia-Pacific: Market Size, By Integrated Communication Technology Solution, 2014–2021 (USD Million)
Table 77 Asia-Pacific: Smart Hospitality Market Size, By Service, 2014–2021 (USD Million)
Table 78 Asia-Pacific: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 79 Asia-Pacific: Market Size, By Hotel Type, 2014–2021 (USD Million)
Table 80 Asia-Pacific: Market Size, By Deployment Model, 2014–2021 (USD Million)
Table 81 Middle East and Africa: Market Size, By Type, 2014–2021 (USD Million)
Table 82 Middle East and Africa: Market Size, By Software, 2014–2021 (USD Million)
Table 83 Middle East and Africa: Market Size, By Hotel Operation Management System, 2014–2021 (USD Million)
Table 84 Middle East and Africa: Market Size, By Integrated Security System, 2014–2021 (USD Million)
Table 85 Middle East and Africa: Market Size, By Hotel Building Automation System, 2014–2021 (USD Million)
Table 86 Middle East and Africa: Market Size, By Guest Service Management System, 2014–2021 (USD Million)
Table 87 Middle East and Africa: Market Size, By Integrated Communication Technology Solution, 2014–2021 (USD Million)
Table 88 Middle East and Africa: Market Size, By Service, 2014–2021 (USD Million)
Table 89 Middle East and Africa: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 90 Middle East and Africa: Market Size, By Hotel Type, 2014–2021 (USD Million)
Table 91 Middle East and Africa: Market Size, By Deployment Model, 2014–2021 (USD Million)
Table 92 Latin America: Smart Hospitality Market Size, By Type, 2014–2021 (USD Million)
Table 93 Latin America: Market Size, By Software, 2014–2021 (USD Million)
Table 94 Latin America: Market Size, By Hotel Operation Management System, 2014–2021 (USD Million)
Table 95 Latin America: Market Size, By Integrated Security System, 2014–2021 (USD Million)
Table 96 Latin America: Market Size, By Hotel Building Automation System, 2014–2021 (USD Million)
Table 97 Latin America: Market Size, By Guest Service Management System, 2014–2021 (USD Million)
Table 98 Latin America: Market Size, By Integrated Communication Technology Solution, 2014–2021 (USD Million)
Table 99 Latin America: Smart Hospitality Market Size, By Service, 2014–2021 (USD Million)
Table 100 Latin America: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 101 Latin America: Market Size, By Hotel Type, 2014–2021 (USD Million)
Table 102 Latin America: Market Size, By Deployment Model, 2014–2021 (USD Million)

List of Figures

Figure 1 Smart Hospitality Market: Research Design
Figure 2 Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Market Breakdown and Data Triangulation
Figure 5 Vendor Analysis: Criteria Weightage
Figure 6 Smart Hospitality Market Analysis
Figure 7 Europe is Expected to Hold the Largest Market Share in 2016
Figure 8 Top Revenue-Generating Segments in the Smart Hospitality Market, 2016
Figure 9 Emergence of IoT Technology Offers Attractive Market Opportunities
Figure 10 Europe Region is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 11 Hotel Building Automation System Segment is Expected to Hold the Largest Market Share Among Software in 2016
Figure 12 The Smart Hospitality Market has Immense Opportunities for Growth in Asia-Pacific
Figure 13 Market Segmentation By Software
Figure 14 Market Segmentation By Service
Figure 15 Market Segmentation By Hotel Type
Figure 16 Market Segmentation By Deployment Model
Figure 17 Market Segmentation By Region
Figure 18 Market Drivers, Restraints, Opportunities, and Challenges
Figure 19 Market Technology Roadmap
Figure 20 Market Value Chain Analysis
Figure 21 Market Strategic Benchmarking
Figure 22 Strategic Benchmarking: Technology Integration and Product Enhancement
Figure 23 Vendor Portfolio Analysis
Figure 24 Smart Hospitality Software Would Be the Leading Type in Terms of Market Size During the Forecast Period
Figure 25 Hotel Building Automation System Holds the Major Market Share for the Smart Hospitality Market
Figure 26 Professional Services Segment Holds the Major Market Share for the Smart Hospitality Market During the Forecast Period
Figure 27 Business Hotels Segment Holds the Major Market Share for the Market During the Forecast Period
Figure 28 On-Premises Deployment Holds the Major Market Share for the Market During the Forecast Period
Figure 29 Europe Would Be the Leading Region in Terms of Market Size During the Forecast Period
Figure 30 Europe: Hot Spot for Smart Hospitality Market During the Forecast Period
Figure 31 North America Market Snapshot
Figure 32 Europe Market Snapshot
Figure 33 Companies Adopted the Strategy of New Product Launch as the Key Growth Strategy From 2014 to 2016
Figure 34 Market Evaluation Framework
Figure 35 Battle for Market Share: Partnerships, Agreements, and Collaborations and New Product Launches Were the Key Strategies Adopted By Key Players in the Smart Hospitality Market During the Period 2014–2016
Figure 36 Evaluation Overview: Product Offerings
Figure 37 Evaluation Overview: Business Strategies
Figure 38 Geographic Revenue Mix of Top Market Players
Figure 39 NEC Corporation: Company Snapshot
Figure 40 NEC Corporation: SWOT Analysis
Figure 41 Huawei Technologies Co. Ltd.: Company Snapshot
Figure 42 Huawei Technologies Co. Ltd.: SWOT Analysis
Figure 43 IBM Corporation: Company Snapshot
Figure 44 IBM Corporation: SWOT Analysis
Figure 45 Schneider Electric SE: Company Snapshot
Figure 46 Schneider Electric SE: SWOT Analysis
Figure 47 Siemens AG: Company Snapshot
Figure 48 Honeywell International, Inc.: Company Snapshot
Figure 49 Oracle Corporation: Company Snapshot
Figure 50 Buildingiq Inc.: Company Snapshot
Figure 51 Infor, Inc.: Company Snapshot
Figure 52 Control4: Company Snapshot

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