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CRM & Customer Service Market Research Reports

Titlepublishedprice

Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & hospitality), and Region - Global Forecast to 2021

By MarketsandMarkets
"...... D 13.18 billion by 2021, at a CAGR of 21.1% between 2016 and 2021. The major factors driving the CEM market include increasing need to manage customer experience throughout the customer journey, need of retaining customers, competitive differentiatio......"
23-Nov-2016$7150

Telcos' Customer Experience Management : A tech-enabled data-driven revolution

By iDate Research
"...... sales channels -both digital and physical stores. Furthermore the opportunities emerging from big data and analytics will be analyzed, as well as other innovations as chatbots and blockchain technology.Finally, the report presents key met......"
14-Nov-2016$2200

Global Contact Center Market 2016-2020

By Infiniti Research Limited
"...... s enterprises have established several contact centers to manage customer interactions. It could be an in-house team or outsourced to a third-party assistance. Such centers offer different services - such as support or help desk, customer service, an......"
26-Oct-2016$2500

Europe Cloud E-mail Security Market Report 2016

By QYResearch Group
"...... focuses on top players in these countries, with sales, price, revenue and market share for each player in these Countries, covering - Cisco Systems - Intel (McAfee) - Raytheon (Websense) - Symantec - TrendMicro......"
25-Oct-2016$3900

The Customer care systems: worldwide forecast 2016–2020

By Analysys Mason
"...... lion in 2015 to USD15.5 billion in 2020 at a CAGR of 5.8%. The market will be driven by communications service providers' (CSPs') focus on adopting an omni-channel architecture and deploying cloud-native systems in the short term, and automated atten......"
20-Sep-2016$7999

The Customer care systems: worldwide market shares 2015

By Analysys Mason
"...... eir challengers. Growth was driven by CSPs’ aims to deploy omni-channel systems, provide self-service and enable a digital experience for customers. This Market Share Report Provides: detailed market shar......"
02-Aug-2016$7999

Global Contact Center Industry 2016 Market Research Report

By QYResearch Group
"...... is provided for the international markets including development trends, competitive landscape analysis, and key regions development status. Development policies and plans are discussed as well as manufacturing processes and cost struct......"
17-Jun-2016$2800

Global Cloud E-mail Security Industry 2016 Market Research Report

By QYResearch Group
"...... rity market analysis is provided for the international markets including development trends, competitive landscape analysis, and key regions development status. Development policies and plans are discussed as well as manufacturing proc......"
13-Jun-2016$2800

Global SaaS-based CRM Software Market Professional Survey Report 2016

By QYResearch Group
"...... Asia and India The players list (Partly, Players you are interested in can also be added) Salesforce Oracle Aplicor SAP Microsoft NetSuite IBM Zoho ......"
02-Jun-2016$3500

Global Cloud E-mail Security Market 2016-2020

By Infiniti Research Limited
"...... sages, strong passwords, and desktop-based anti-virus or anti-spam applications. They help organizations secure e-mail accounts from sophisticated threats and hackers. This helps in maintaining the confidentiality and integrity of the message by prot......"
29-Apr-2016$2500

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