Market Research Assistance

On the Web
Refine Result

By Date

Last Month
Last 3 Months
Last 6 Months
Last Year
Last 2 Years

By Price

< $1000
$1000-$2500
$2501-$4000
$4001-$5500
$5501-$7500
$7501-$9000
>$9000

CRM & Customer Service Market Research Reports

Titlepublishedprice

The Customer engagement: CSPs must invest in customer journey management

By Analysys Mason
"...... become digital service providers need to transform their customer engagement processes, to deliver a consistent and personalised experience to customers. This report assesses and discusses the ability of CSPs to deliver good experience across differ......"
12-Oct-2017$1499

Customer Journey Analytics Market by Application (Customer Segmentation and Targeting, Customer Behavioral Analysis, Campaign Management), Touchpoint, Component, Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2022

By MarketsandMarkets
"...... USD 4.76 billion in 2017 to USD 12.22 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 20.8%. Enterprises are recognizing the importance of providing personalized, engaging, and efficient customer experience to drive customer brand loyalty......"
09-Oct-2017$5650

Asia-Pacific Contact Center Market by Manufacturers, Regions, Type and Application, Forecast to 2022

By Global Info Research
"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"
07-Sep-2017$4480

United States Contact Center Market Report 2017

By QYResearch Group
"...... > - The West - Southwest - The Middle Atlantic - New England - The South - The Midwest with sales (volume), revenue (value), market share and growth rate of Contact Center in these regions, from 2012 to 20......"
01-Aug-2017$3800

Europe Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2022

By Global Info Research
"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"
01-Aug-2017$4480

Global Contact Center Sales Market Report 2017

By QYResearch Group
"...... revenue (Million USD) , market share and growth rate of Contact Center for these regions, from 2012 to 2022 (forecast) , covering - United States - China - Europe - Japan - Southeast Asia - India ......"
26-Jul-2017$4000

Global Contact Center Market Research Report 2017

By QYResearch Group
"...... tion, revenue (million USD), market share and growth rate of Contact Center in these regions, from 2012 to 2022 (forecast), covering - North America - Europe - China - Japan - Southeast Asia - India ......"
21-Jul-2017$2900

The Customer care systems: worldwide forecast 2017–2021

By Analysys Mason
"...... ications service providers' (CSPs') push to increase customer self-service in the short term and adopting automated attendants in the long term. Professional services spending will grow, but revenue from outsourcing operations will decline......."
18-Jul-2017$7999

Contact Center Analytics Market by Component (Software and Services), Application (Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management) - Global Forecast to 2022

By MarketsandMarkets
"...... n 2017 to USD 1,483.6 million by 2022, at a Compound Annual Growth Rate (CAGR) of 15.9%. Proliferation of cloud computing, growing demand for speech and text analytics solutions, and increased compliance requirements are other key factors fueling the......"
17-Jul-2017$5650

Global (North America, Europe and Asia-Pacific, South America, Middle East and Africa) Contact Center Market 2017 Forecast to 2022

By Global Info Research
"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"
05-Jul-2017$4880