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CRM & Customer Service Market Research Reports

Titlepublishedprice

The Connected Consumer Survey 2016: mobile churn and customer satisfaction in emerging Asia–Pacific

By Analysys Mason
"...... rences and plans of smartphone users in the emerging Asia–Pacific (EMAP) region. In particular, it focuses on respondents' satisfaction with their mobile services. This report answers the following questions: ......"
10-Apr-2017$4999

CRM Applications Companies in China

By AMID
"...... economy. China is one of the world's major producers for industrial and consumer products. Far outpacing other economies in the world, China is the world's fastest growing market for the consumptions of goods and services. The Chinese economy maint......"
05-Apr-2017$1800

CRM Applications Markets in China

By AMID
"...... onsumer consumption and capital investment for over two decades. This new study examines China's economic trends, investment environment, industry development, supply and demand, industry capacity, industry structure, marketing channels and major ind......"
05-Apr-2017$4000

CRM Applications Industry Forecasts - China Focus

By AMID
"...... of the world's major producers for industrial and consumer products. Far outpacing other economies in the world, China is the world's fastest growing market for the consumptions of goods and services. The Chinese economy maintains a high speed growt......"
05-Apr-2017$1800

Global Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2022

By Global Info Research
"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"
02-Apr-2017$3480

The A multi-dimensional QoE assurance approach to competitive differentiation and customer retention

By Analysys Mason
"...... arkets face a future of declining revenue, increasing competition from over-the-top (OTT) players, and decreasing brand loyalty. In mature markets where mobile penetration is in excess of 100%, acquiring new customers is an expensive task, compared w......"
21-Feb-2017$1499

United States Customer Relationship Management (CRM) Software Market Report 2017

By QYResearch Group
"...... States market, focuses on the top players, with sales, price, revenue and market share for each player, covering - Salesforce - SAP - Oracle - Microsoft - Company 5 - Company 6 - Company 7 - Co......"
20-Feb-2017$3800

The Digital experience: omni-channel strategy should focus on supporting customer lifecycle phases

By Analysys Mason
"...... r's (CSP's) customers. CSPs undertaking transformations into digital service providers (DSPs) should adopt an omni-channel architecture that will provide contextually consistent support for their customers throughout the customer lifecycle phases......."
16-Feb-2017$1499

Global Customer Relationship Management (CRM) Software Sales Market Report 2017

By QYResearch Group
"...... market, especially in United States, China, Europe and Japan, focuses on top players in these regions/countries, with sales, price, revenue and market share for each player in these regions, covering - Salesforce - SAP - Oracle......"
13-Feb-2017$4000

The SaaS-based customer care: CRM leads adoption of SaaS across all telecoms segments

By Analysys Mason
"...... nvestments in software systems as existing systems restrict them from offering consistent or contextual interactions across channels. Software-as-a-service (SaaS) delivery models are becoming increasingly attractive because they have extremely low se......"
18-Jan-2017$1499