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CRM & Customer Service Market Research Reports


The A multi-dimensional QoE assurance approach to competitive differentiation and customer retention

By Analysys Mason
"...... arkets face a future of declining revenue, increasing competition from over-the-top (OTT) players, and decreasing brand loyalty. In mature markets where mobile penetration is in excess of 100%, acquiring new customers is an expensive task, compared w......"

United States Customer Relationship Management (CRM) Software Market Report 2017

By QYResearch Group
"...... States market, focuses on the top players, with sales, price, revenue and market share for each player, covering - Salesforce - SAP - Oracle - Microsoft - Company 5 - Company 6 - Company 7 - Co......"

The Digital experience: omni-channel strategy should focus on supporting customer lifecycle phases

By Analysys Mason
"...... r's (CSP's) customers. CSPs undertaking transformations into digital service providers (DSPs) should adopt an omni-channel architecture that will provide contextually consistent support for their customers throughout the customer lifecycle phases......."

Global Customer Relationship Management (CRM) Software Sales Market Report 2017

By QYResearch Group
"...... market, especially in United States, China, Europe and Japan, focuses on top players in these regions/countries, with sales, price, revenue and market share for each player in these regions, covering - Salesforce - SAP - Oracle......"

The SaaS-based customer care: CRM leads adoption of SaaS across all telecoms segments

By Analysys Mason
"...... nvestments in software systems as existing systems restrict them from offering consistent or contextual interactions across channels. Software-as-a-service (SaaS) delivery models are becoming increasingly attractive because they have extremely low se......"

The Connected Consumer Survey 2017: mobile churn and customer satisfaction in Sub-Saharan Africa

By Analysys Mason
"...... hone users in the Sub-Saharan Africa (SSA) region. In particular, it focuses on respondents’ satisfaction with their mobile services. This report answers the following questions. How do churn levels diffe......"

Global E-mail Encryption Market 2017-2021

By Technavio
"...... events unauthorized access to confidential e-mails. E-mail encryption involves the use of the public-key cryptography method to encrypt the message and a private key to decrypt the message. The analysts forecast the global e-mail encryption m......"

Global Inbound Support Market - Procurement Market Intelligence Report 2017-2021

By Technavio
"...... responsible for addressing all customer queries and enhancing their satisfaction. The procurement specialist forecast the global inbound support market to grow at a CAGR of 9.21% during the period 2017-2021. Covered in this re......"

Global Outbound Telemarketing Market - Procurement Market Intelligence Report 2017-2021

By Technavio
"...... appointment setting, event registration, and fund-raisers. B2C telemarketing involves the generation of sales leads, telesales, and up-selling and cross selling activities. This channel involves direct interaction with prospective customers, which st......"

Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & hospitality), and Region - Global Forecast to 2021

By MarketsandMarkets
"...... D 13.18 billion by 2021, at a CAGR of 21.1% between 2016 and 2021. The major factors driving the CEM market include increasing need to manage customer experience throughout the customer journey, need of retaining customers, competitive differentiatio......"

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