Lab Instrument Support Strategies Trends 2013

Publisher Name :
Date: 14-Oct-2013
No. of pages: 50

Executive Summary

  • This market report summarizes the results of HTStec’s industry-wide global web-based benchmarking survey on lab instrument support strategies carried out in October 2013.
  • Proper maintenance of laboratory instrumentation is an important consideration to ensure that lab assets remain available to researchers. Minimizing downtime makes the research process more efficient. A variety of support options are available from original equipment manufacturers (OEM), small third party independent service organizations (ISO), large multi-vendor service (MVS) providers and internal support staffs. A specific aim of this global benchmarking study was to track the increasing use of/interest in MVS providers.
  • The objectives were to understand current practices and opinions on lab instrument support and service, extended warranties, preventative maintenance (PM), and on the contracting out instrument support to third party MVS providers.
  • The results of this survey are intended to be used by MVS providers to help them understand the needs of lab instrument users to ensure future customer alignment and business success.
  • The questionnaire was compiled by HTStec to meet the needs and interests of MVS providers.
  • Equal emphasis was given to soliciting opinion from persons who make or influence purchasing or service maintenance/support decisions for lab instruments in pharma, applied and academic research labs.
  • The survey looked at the following aspects of lab instrument support and service as practiced today (2013) and in a few cases as predicted for the future (2016): the application areas that best describes respondent’s use of lab instruments; typical level of instrument use; reasonable and maximum hourly labour rates for an instrument service visit; reasonable expenses for a service call on top of an hourly rate; who is responsible for setting aside (allocating) an instrument support budget in respondent’s organisation/facility; how an instrument support budget is funded; how lab instruments are currently maintained or serviced; respondents who have purchased an extended warranty or service contract from an instrument manufacturer; whether the extended warranty or service contract was considered worth the price paid; % of the original instrument value respondents expect to pay annually for instrument service and support; respondent’s philosophy on PM; preferred type of PM (i.e. instrument usage versus scheduled purely on calendar driven events); how obsolete instruments are supported; types of lab instrument respondents would you like see covered by a support agreement at their organization; respondents who have ever considered working with a third party MVS provider; current use of MVS providers; satisfaction with MVS providers used; level of MVS coverage wanted; MVS providers most associated with a list of desirable characteristics or attributes; basis for selecting an MVS provider; main reasons/drivers for using/considering an MVS provider; approval needed internally to sign an MVS agreement; most important features offered by MVS; areas of concern/reservation about MVS; importance of specific concerns when thinking about entering into an MVS agreement; categories of instruments most interested in covering with MVS; likelihood will contract out instrument service and support coverage to an MVS provider over the next 3 years; and any unmet needs in instrument support that respondents would like to see addressed by service providers.
  • The main questionnaire consisted of 27 multi-choice questions and 2 open-ended questions. In addition, there were 5 questions related solely to survey demographics.
  • The survey collected 59 validated responses, of these 75% provided comprehensive input.
  • Survey responses were geographically split: 59% North America; 26% Europe; 7% Japan; 5% Rest of World; and 3% Asia (excluding Japan).
  • Respondents came from 12 Large Pharma; 8 University; 6 Medium-Small Pharma; 5 Research Institute; 5 Medical School/Hospital/Clinic; 4 Biotech Company – Established; 4 Contract Research Organization; 3 Biotech Company – Startup; 3 Diagnostics Company; 2 Agrochemical/Agri-Biotech Company ; 2 Government Laboratory; 2 Academic Screening Center; 2 Other and 1 Not-For-Profit Research Center.
  • Most survey respondents had a senior job role or position which was in descending order: 15 principal investigators; 12 lab managers; 9 senior scientists/researchers; 7 research scientists/associates; 6 section/group leaders; 6 directors; 5 principal investigators; 4 others; 3 vice presidents; 3 instrument support staff; 2 professors/assistant professors; 1 department head; and 1 graduate student/PhD student.
  • Survey results were expressed as an average of all survey respondents. In addition, where appropriate the data was fully reanalyzed after sub-division into the 5 survey groups: 1) Pharma Labs; 2) Applied Labs; 3) Academic Labs; 4) Europe; & 5) North America.
  • The main application areas of respondent’s lab instruments were basic/academic research or pharmaceutical/drug discovery research.
  • The level of use of instruments by most respondents was occasional use.
  • The median reasonable hourly rate for an instrument service visit was $150-$200/hour.
  • The median maximum hourly rate for an instrument service visit was $200-$250/hour.
  • The claimable expense thought most reasonable on top of an hourly rate was an air fare.
  • Most respondents thought it was a divisional/departmental responsibility for setting aside an instrument support budget.
  • Most respondents would fund an instrument support budget from a general site fund.
  • The approach respondents most currently use to maintain or service lab instruments were instrument manufacturer service contracts.
  • The majority of respondents have purchased an extended warranty or service contract from an instrument manufacturer and thought it was worth the price paid.
  • The median % of the original instrument value respondents would expect to pay annually for instrument service and support was 5%.
  • The primary philosophy towards PM was to inspect regularly & repair as needed.
  • The alternative philosophy towards PM was to follow OEM recommendations.
  • PM based on usage was strongly preferred over PM based on a scheduled date.
  • Feedback on how respondents support obsolete instruments was documented.
  • The instrument types respondents would most like to see covered by a support agreement at their organization were laboratory robotics and liquid handlers/pipettors/dispensers.
  • Most respondents have considered working with a third party MVS provider, but only a minority have worked with an MVS provider to date.
  • The MVS providers most used were PerkinElmer OneSource, GE Healthcare and Unity Lab Services/Thermo.
  • Feedback on respondent’s level of satisfaction with any MVS service providers they have used was documented.
  • The current level of MVS coverage obtained by most respondents was N/A – not using.
  • The most wanted future level of MVS coverage was at the instrument level (selected types only).
  • The first choice MVS service provider most associated with a list of desirable characteristics or attributes was ‘No Vendor’. The MVS provider receiving the most first choice positive selections was Unity Lab Services/Thermo.
  • Cost of service was ranked the most important basis on which to select an MVS provider.
  • Control lab costs and optimize lab operations was ranked the most important reason/driver for using/considering an MVS provider.
  • A corporate decision was the approval level needed internally to sign an MVS agreement.
  • Provision of instrument maintenance/support was ranked the most important MVS feature offered.
  • The biggest concern about MVS was in the area of instrument knowledge.
  • Provider is too selective in instrument coverage offered was rated the biggest concern when thinking of entering into an MVS agreement.
  • Respondents were most interested in covering high-end instruments (>$100K value) with MVS.
  • The median likelihood of using an MVS provider over the next few years was quite possibly (10-50% probability).
  • A bottom up model using respondent data derived from this survey estimated the global market for MVS contracts for lab instruments to be around $150M today (2013).
  • Some unmet needs in instrument support that respondents would like addressed by MVS providers were documented.
  • The full report provides the data, details of the breakdown of the responses for each question, its segmentation and a few estimates for the future (2016). It also highlights some interesting differences between the survey groups.

Lab Instrument Support Strategies Trends 2013 published by HTStec Ltd in 14 October 2013. This report consists of  50 Pages and the price starts from US $ 2500.

Lab Instrument Support Strategies Trends 2013

Table of Contents

Executive Summary  2
Table of Contents 4
Survey Methodology    5
Respondent’s Organisational Origin and Response to Survey   7
Respondent’s Geographic Origin   8
Respondent’s Company or Organisational Origin   9
Respondent’s Job Role     10
Application Areas That Best Describes Respondent’s Use of Instruments      11
Respondent’s Level of Instrument Use     12
Reasonable Hourly Labour Rate for an Instrument Service Visit    13
Maximum Hourly Labour Charge for an Instrument Service Visit    14
Service Call Expenses Respondents Would Pay on Top of an Hourly Rate      15
Who is Responsible for Setting Aside an Instrument Support Budget?     16
How is an Instrument Support Budget Funded in a Respondent’s Lab?       17
Summary of Survey Findings (1)   18
How Respondents Currently Maintain or Service Lab Instruments   19
Respondents Who Have Purchased an Extended Warranty   20
Respondents Who Think an Extended Warranty Was Worth the Price Paid     21 % of Original Instrument Value Respondents Would Pay For Annual Service & Support    22
Respondent’s Philosophy on Preventative Maintenance  23
Respondent’s Preferred Preventative Maintenance Strategy    24
How Respondent Support Obsolete Instruments   25
Types of Lab Instruments Wanted To Covered by a Support Agreement (1)     27
Types of Lab Instruments Wanted To Covered by a Support Agreement (2)     28
Respondents Who Have Considered Working With a Third Party MVS Provider     29
Current Use of MVS Providers by Respondents    30
Level of Satisfaction With MVS Providers Used  31
Most Wanted Level of MVS Coverage    32
First Choice MVS Providers – Association With Positive Attributes   33
Second Choice MVS Providers – Association With Positive Attributes      34
Summary of Survey Findings (2)   35
Basis on Which Respondents Select an MVS Provider (1)  36
Basis on Which Respondents Select an MVS Provider (2)  37
Main Reasons/Drivers for Using/Considering an MVS Provider (1)   38
Main Reasons/Drivers for Using/Considering an MVS Provider (2)   39
Approval Needed Internally to Sign an MVS Agreement  40
Most Important Features Offered by MVS (1)   41
Most Important Features Offered by MVS (2)   42
Respondents Who Have Concerns About MVS in the Following Areas      43
Importance of Concerns When Thinking About an MVS Agreement (1)       44
Importance of Concerns When Thinking About an MVS Agreement (2)       45
Instrument Categories Respondents Most Want To Cover With MVS  46
Likelihood Respondents Will Contract Out Instrument Support to an MVS Provider     47
Market Estimate for MVS Contracts    48
Unmet Needs in Instrument Support That Respondents Would Like Addressed By MVS Providers     49
Summary of Survey Findings (3)   50

  • Overview of the Global Retail Market
    The global retail industry continued to grow despite the difficult economic conditions in the world. In the fiscal year of 2011, sales-weighted, currency-adjusted revenue rose by 5.1% to $4.271 trillion for the world’s top 250 retailers. According to GRDI (Global Retail Development Index), in 2013 Brazil occupied the top spot in retail development. Chile and [...]
  • Bright Future Predicted for the Tourism Industry in Singapore
    Travel and tourism industry in Singapore has been growing at a steady rate and is considered to be a major contributor to the economic growth of the country. In 2012, Singapore’s IVA (International Visitors Arrivals) reached a record high of 14.5 million, with a growth rate of 10.1% year-on-year. In recent years, inbound travel to [...]
  • Potential of Staffing Market in United States
    The staffing industry places individuals into contract, temporary and permanent positions in firms around the world. Major staffing markets include France, Spain, Italy and Japan as well as many emerging markets. Temporary staffing around the world has been growing, but in US temporary market has been flat since 2006. The majority of staffing revenue majorly [...]
  • Growth in the Indian Watch Industry
    Earlier, in India watches were seen as a luxury item. However, watches are now witnessing a fundamental change in perception, and are now gaining respect as an essential utility item. With the liberalization of the Indian market, coupled with the rising purchasing power of the young and consumerist Indians, watch industry in India seems to [...]
  • Global Retail Ready Packaging Market to Witness Steady Growth
    The market for retail ready packaging has witnessed impressive growth in recent years with boom in the retail industry. Retail ready packaging, also known as shelf-ready packaging is designed for the retail outlet, ready to be placed on shelf without any need for unpacking or repacking. In 2011, the global market for retail packaging was [...]
  • Tissue Diagnostics Market by Technology (Immunohistochemistry, in Situ Hybridization, Digital pathology & Workflow, Special Staining), Disease (Breast Cancer, Gastric Cancer, Lymphoma, Prostate Cancer, Non Small Cell Lung Cancer and Others), Product (Instruments and Consumables), End-Users (Hospitals, Pharmaceutical companies, Research Laboratories, Contract Research Organizations and Others) & by Region (The Americas, Europe, BRIC, Japan & RoW) – Trends & Forecast to 2018
    Published: 11-Apr-2014        Price: US $4650 Onwards        Pages: 251
    Tissue diagnostics is used to determine the stage, prognosis, and treatment course of cancer. According to estimates by the International Agency for Research on Cancer (ICRA) and World Health Organization (WHO), 19.3 million new cancer cases are expected to be detected per year by 2025, up from the 14.1 million new cases reported in 2012. The rapidly increasing incidence of cancer is the most important growth driver for the tissue diagnostics market in the forecast period from 2013 to 2018. A......
  • Global High-performance Liquid Chromatography (HPLC) Systems and Accessories Market 2014-2018
    Published: 11-Apr-2014        Price: US $2500 Onwards        Pages: 59
    HPLC is a chromatographic technique that relies on high operational pressure of over 50-30 bars separated by sorbent particle sizes roughly equal to 2-50 micrometers. Hence, HPLC technique allows the separation of molecules with high resolving power and remains the most popular chromatographic technique. Owing to the increased demand for biopharmaceuticals, increase in automation, and increase in pharmaceutical and biological research, HPLC systems have become indispensable tools in laboratories......
  • X-Ray Equipment Markets in the Top 5 European Countries to 2018 – Market Size, Trends, and Forecasts
    Published: 10-Apr-2014        Price: US $2601 Onwards        
    This industry report package offers the most up-to-date market data on the actual market situation, trends, and future outlook for X-ray equipment in the top 5 European countries. The package includes X-ray equipment country reports from the following countries: France, Germany, Italy, Spain, United Kingdom The reports include historic market data from 2007 to 2013 and forecasts until 2018 which makes the reports an invaluable resource for industry executives, marketing, sales and product mana......
  • X-Ray Equipment Markets in the Top 5 Asian Countries to 2018 – Market Size, Trends, and Forecasts
    Published: 10-Apr-2014        Price: US $2601 Onwards        
    This industry report package offers the most up-to-date market data on the actual market situation, trends, and future outlook for X-ray equipment in the top 5 Asian countries. The package includes X-ray equipment country reports from the following countries: China, India, Iran, Japan, South Korea The reports include historic market data from 2007 to 2013 and forecasts until 2018 which makes the reports an invaluable resource for industry executives, marketing, sales and product managers, anal......
  • 2014 Analysis of Molecular and Immunohematology Blood Typing, Grouping and Infectious Disease NAT Screening Assays, and Strategic Profiles of Leading Suppliers
    Published: 10-Apr-2014        Price: US $3850 Onwards        Pages: 280
    This 280-page report presents a comprehensive analysis of the clinical significance and market needs for major blood typing, grouping, and infectious disease screening assays, including NAT tests, as well as extensive listings of companies developing or marketing new blood banking technologies and products. The report also presents strategic assessments of current and emerging suppliers, including their sales, product portfolios, marketing tactics, technological know-how, new products in R&am......
  • X-Ray Equipment Markets in the Top 5 American Countries to 2018 – Market Size, Trends, and Forecasts
    Published: 10-Apr-2014        Price: US $2601 Onwards        
    This industry report package offers the most up-to-date market data on the actual market situation, trends, and future outlook for X-ray equipment in the top 5 American countries. The package includes X-ray equipment country reports from the following countries: Argentina, Canada, Colombia, Mexico, United States The reports include historic market data from 2007 to 2013 and forecasts until 2018 which makes the reports an invaluable resource for industry executives, marketing, sales and product......
  • 2014 Analysis of Molecular and Immunohematology Blood Banking Instrumentation, and Strategic Profiles of Leading Suppliers
    Published: 10-Apr-2014        Price: US $3850 Onwards        Pages: 111
    This 111-page report reviews current instrumentation technologies, and compares features of leading blood banking automated and semi-automated analyzers. The report also presents strategic assessments of current and emerging suppliers of blood banking products, including their sales, product portfolios, marketing tactics, technological know-how, new products in R&D, collaborative arrangements, and business strategies.......
  • 2014 Analysis of Molecular and Immunohematology Blood Banking Technologies, and Strategic Profiles of Leading Suppliers
    Published: 10-Apr-2014        Price: US $3850 Onwards        Pages: 154
    This 154-page report provides assessments of such technologies as molecular diagnostics, monoclonal and polyclonal antibodies, immunoassays, microtitration plates, IT, lasers, synthetic red cell substitutes, genetically engineered blood components, blood preservation, autologous blood transfusion/freezing and their potential applications for blood banking. The report also presents strategic assessments of current and emerging suppliers of blood banking products, including their sales, product......
  • X-Ray Equipment Markets in the World to 2018 – Market Size, Trends, and Forecasts
    Published: 10-Apr-2014        Price: US $21458 Onwards        
    The expansion of the global X-ray equipment industry is forecast to reach 5.7% p.a. in the coming years. Between 2007 and 2013 the market increased with an average annual growth of 5.4%. Currently, medical X-ray equipment account for 52.6% of the global demand while the remaining market share is divided between non-medical X-ray equipment (22.4%), X-ray tubes (17.8%), and dental X-ray equipment (7.2%). China, Germany, Italy, Japan, and the United States represent the largest X-ray equipment mar......
  • SERVICES
    Value for Money
    We believe in "optimum utilization of available budget and resources". While servicing our clients' (your) market research requirements, we keep the same approach in focus to help you get the best value for your $$s.
    Ever Growing Inventory
    Ranging from the smallest feasible / required data (datasheets, data facts, SWOT analysis, company profiles, etc) to full research reports that help you make decisions, our inventory is updated almost on a daily basis with the latest industry reports from domain experts that track more than 5000 niche sectors.
    One Stop Solution
    Need a custom research report on medical devices market? Require all available business intelligence on 3D printing industry? Exploring F&B sector of a particular country/region? RnRMarketResearch.com is your one-stop-solution to all market intelligence needs. We not only offer custom research and consulting services, we also "bundle" reports to meet your needs and help you fetch the data analysis you require for your business.
    Dedicated Client Engagement
    Not limited to only "finding" relevant reports for you, our client engagement team dedicates its efforts to understand your "business need" and accordingly maps available research data to help you move forward. Call "your" client engagement executive any time of your day and get your questions answered in order to make the correct business decision.
    Saving Time and Efforts
    Simply share your research requirement details with us and let us do all the hard work to find required intelligence for you. When you add up our "one stop solution" and "dedicated client engagement" services mentioned above, you obviously know the time and effort saving you do by working with us.
    Payment Flexibility
    Working with Fortune 500 organizations, we understand the importance of being flexible for payments. Share your payment terms with us and we will surely match up to them to ensure you get access to required business intelligence data without having to wait for the payment to be done.
    Post-Purchase Research Support
    Have questions after reading a report / datasheet bought through us? Not sure about the methodology used for data available in the research? Talk to us / Share your questions with us and if required, we will connect you with the analyst(s)/author(s) of the report(s) and ensure you get satisfactory answers for the same. Need more data / analysis / report(s) on the topic of your research/project? The RnRMarketResearch.com team is here for you 24X7 to support you with your post-purchase requirements. Subscription Offers & Packages (Get in touch with us for more details - sales@rnrmarketresearch.com / +1 888 391 5441 )
    • Ad Hoc
    • Pay - as - you - go / Bucket Subscriptions
    • Fixed Cost for #of reports
    • Customize / Personalize as per your needs