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Global Parcel Delivery Market Insight Report 2015

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Date: 01-Oct-2015
No. of pages: 124

The Global Parcel Delivery Market Insight Report 2015 is intended to provide an analysis of the market and the trends which are driving it in particular the growth of online retailing and the delivery challenges it raises and evaulate the world’s largest carriers.

Key findings from the global parcels market report include:


  • The market grew at a CAGR of 7.5% between 2010 and 2014.

  • While the US remains the largest market in value terms, China is witnessing staggering growth in parcel volumes and is now the world’s largest market by volume

  • The combined revenues of carriers covered amounts to US$150bn

  • Carrier consolidation continues. While the big news is the proposed acquisition of TNT by FedEx, there have been many smaller deals, with the acquisitino of capabilities relevant for e-commerce being a particular focus

  • All carriers and retailers are wrestling with last-mile delivery challenges. In the report we review and discuss developments in click and collect, direct delivery by retailers, parcel shops and lockers, delivery to the workplace, home lockers and in-boot deliveries, carrier collaboration initiatives, drone deliveries and new entrants to the area.

  • Some customers have shifted from priority to deferred product options and this has impacted carrier profitability


Industry concentration varies by segment with international air express being the most concentrated. Concentration of domestic (national) parcel delivery services varies from country to country. Even after recent waves of consolidation in the global parcels market, there are still smaller players operating within most domestic and even regional markets. The global parcels industry is witnessing seismic changes from technological innovation, shifts in economic activity, and the booming trend in online retailing.

E-commerce growth has driven a huge growth in B2C parcel market volumes and consumers are now demanding more convenient methods of collecting their parcels as well as more efficient methods of returns. This report highlights the role that national postal operators have played in the parcels market. Traditionally focused on letter mail (now suffering a slow volume decline, largely as a result of e-substitution), postal operators now find themselves in a strong position to benefit from the growth in B2C parcel deliveries.

Many national post offices have expanded significantly in the global parcels market via acquisition. Royal Mail made a number of targeted acquisitions to build a pan-European parcels network, General Logistics Systems. La Poste also followed a similar strategy to build its European network, DPD. The integrators (UPS, FedEx, DHL, TNT) dominate the international express segment, although are strong domestic players in some markets (UPS and FedEx in the US, DHL in Germany and TNT in several major European markets such as the UK and Italy). However, lacklustre performance from TNT in recent years led it to become a takeover target by UPS in 2012. That deal was blocked by the European Commission on antitrust grounds. The same regulators are currently assessing a FedEx proposal to acquire TNT, with a decision widely expected to be favourable due in January 2016.

Which companies are covered in the parcels market report?


  • UPS

  • FedEx

  • Deutsche Post DHL

  • TNT Express

  • Yamato Holdings (Yamato Transport)

  • SG Holdings (Sagawa Express)

  • Japan Post Group

  • United States Postal Service (USPS)

  • China Post

  • Royal Mail

  • La Poste Group


What is the parcels market report methodology?

Apex Insight employs a market map modelling exercise to estimate the market sizes contained in this report. This employs both top-down analysis and bottom-up research. Our top-down approach incorporates GDP and other economic data into our market model whilst the bottom-up work gathers a wide range of data on company activities, associated revenues and market share estimates. We then interpret the results in the light of our experience in and knowledge of the industry

The main sources for the report are:


  • Extensive desk research on the global parcels market and its participants including company accounts, websites and many other sources

  • Published information on key market drivers such as economic data and estimates of home shopping levels and practices

  • Insights from our on-going work in the industry


What is the parcels market definition?

The report covers the global parcels market. The definition of the parcels market includes domestic, intra-region and international parcels. It also includes business-to-business, business-to-consumer and consumer-consigned parcels. Parcel weight definitions vary, between operators and countries, but most describe parcels up to various weights to a maximum of between 30kg to 50kg. All service levels are included (time definite and deferred). Adjacent services, such as mail, pallet distribution, groupage, freight forwarding, sameday courier and contract logistics are excluded wherever possible.

Who is it useful for?

The global parcels market report is intended for:


  • Owners and operators of parcel networks

  • Customers of those networks, in particular, retailers who sell via the internet

  • Investors in these businesses

  • Market regulators and policymakers

  • Banks, analysts, consultants and other parties with interests in the sector

Global Parcel Delivery Market Insight Report 2015

Table of Contents

About Apex Insight 2
Consulting Services 2
Custom Market Analysis 2
Commercial / Operational Due Diligence 2
Most Recent Published Reports 2
Research Subscriptions 2
Contents 3

Background, Methodology & Definition 10
Background 10
Methodology 11
Market Definition 12
Executive Summary 13

Worldwide Parcels Market Size 15
Worldwide Parcels Market Size 15
Worldwide Parcels Market by Region 16
Europe Parcels Market 17
North America Parcels Market 19
Asia Pacific Parcels Market 20
China Parcels Market 20
Japan Parcels Market 22
India Parcels Market 24
South America Parcels Market 25
Africa Parcels Market 26
Middle East Parcels Market 27

Global Market Drivers 28
Trends in GDP 28
E-Commerce Growth 29
E-commerce growth 29
E-commerce growth by country 29
Internationalisation of e-commerce 31
Challenges of increased B2C deliveries for carriers 31
Last Mile Challenges and Possible Solutions 31
Increasing delivery success rates 32
Self-employed couriers 32
Parcel shops and locker networks 32
Examples of successful locker and parcel shop roll-outs 34
Delivery to the workplace 35
Home lockers and in-boot deliveries 36
Evidence of collaboration between carriers 36
Potential threat to parcel carriers from alternative models 37
Click-and-collect to store 37
Direct delivery by retailers 38
New entrants with new models 40
Drone deliveries 40
Shifts from Priority to Deferred Impacts on Profitability 40

Competitive Analysis 42
Mapping the Global Parcels Marketplace 42
Post office and independent carrier alliances 43
Group Revenues 44
Parcel Revenues by Company 44
Operating Margins by Company 46
Parcel Volumes by Company 48
Revenue per parcel 49
Mergers and Acquisitions 50
Major strategic moves which have shaped the industry 50
Recent focus on e-commerce 50
Actions of the marketplaces 51
FedEx acquisition of TNT 51

Worldwide Express Parcel Company Profiles 54
UPS 55

Operations 55
Financials 56
Segment Performance 57
Recent Press 60
25 September 2015 – UPS Expands in China 60
9 September 2015 - UPS Acquires Hybrid Electric Vehicles to Expand Fleet 60
16 July 2015 - UPS Capital Acquires the Insured Parcel Services Business of G4S International Logistics 60

Deutsche Post DHL 62
Operations 62
Financials 63
Segment Performance 63
Blue Dart 67
Recent Press 67
18 August 2015 - DHL to establish parcel network in Austria by 2016 67
21 July 2015 - DHL eCommerce expands in China 68
29 May 2015 - DHL invests in its Americas Hub 68
5 March 2015 - DHL Express Invests in South Asia Hub 68
12 February 2015 - DHL to build new hub at Brussels Airport 68
20 November 2014 – DHL Leipzig Hub Completes First Construction Expansion Phase 69

TNT Express 70
Operations 70
Financial Performance 72
Segment Volumes 74
FedEx’s Public Offer for TNT Express 75
Recent Press 76
29 September 2015 - TNT wins five year contract with Harding Safety 76
28 September 2015 - TNT announces major upgrade of Shanghai facility 76
15 September 2015 - TNT improves is international services to the Nordics 76
18 June 2015 - TNT introduces electric express delivery vehicles in Amsterdam and Rotterdam 76

FedEx Corporation 79
Operations 79
Financial Performance 81
Segment Performance 81
Segment Volumes 83
Recent Press 84
20 October 2015 – FedEx, TNT state that EU regulator will not object to acquisition 84
5 October 2015 – FedEx Welcomes TNT Express Shareholders Resolution Adoptions 84
15 December 2014 – FedEx acquires GENCO 84
16 December 2014 – FedEx acquires Bongo International 85
2 May 2014 – FedEx acquires Supaswift in South Africa 85

Aramex 86
Operations 86
Financial Performance 87
Segment Performance 87
Segment Volumes 88

Yamato Holdings 89
Operations 89
Financial Performance 90
Segment Performance 90
Segment Volumes 92
Recent Press 93
30 July 2015 – First Quarter 2016 Financial Results 93
3 March 2015 – Yamato announces launch of TA-Q-BIN Compact and NEKOPOSU 93

Japan Post Group 94
Japan Post Group IPO Date Set 94
Operations 94
Financial Performance 94
Segment Performance 95
Segment Volumes 96
Acquisition of Toll Group 96
Recent Press 97
10 September 2015 – Japan Post Group Obtains Approval for IPO 97

China Post 98
Financial Performance 98
Segment Performance 98
USPS 99
Operations 99
Financial Performance 100
Segment Performance 100
Segment Volumes 101
Recent Press 102
10 August 2015 – USPS reports double digit package growth 102
8 May 2015 – USPS posts $1.5bn net loss in Q2 102

Royal Mail 103
Operations 103
Financial Performance 104
Segment Performance 104
Segment Volumes 106
Recent Press 106
7 September 2015 – Royal Mail secures stake in Market Engine 106
22 July 2015 – Royal Mail acquires stake in Mallzee 106
21 May 2015 – Royal Mail announces results for year end 2015 106

La Poste 107
Operations 107
Financial Performance 107
Segment Performance 108
Services-Mail-Parcels 109
GeoPost 109
Segment Volumes 110
Recent Press 111
16 September 2015 – DPD extends its Pickup network 111
25 June 2015 – DPD and PostNord expand partnership 111
7 October 2014 – DPD Poland acquires Siódemka 111

SG Holdings 112
Operations 112
Financial Performance 113
Segment Performance 113
Segment Volumes 115

Worldwide Parcels Market Forecasts 116
Worldwide Parcels Market Forecast 116
Worldwide Parcels Market Forecast by Region / Country 117
Europe Parcels Market Forecast 117
North America Parcels Market Forecast 118
Asia Pacific Parcels Market Forecast 119
South America Parcels Market Forecast 120
Africa Parcels Market Forecast 121
Middle East Parcels Market Forecast 122
Outlook for the Competitive Landscape 123
Risk to Market Forecasts 123

List of Tables and Figures

Worldwide Parcels Market Value, 2010-2014 (US$m) 15
Worldwide Parcels Market Value by Region, 2010-2014 (US$m) 16
Worldwide Parcels Market Value by Region, 2010-2014 (US$m) 16
Worldwide Parcels Market: Largest Country Markets, 2010-2014 (US$m) 17
Europe Parcels Market Value, 2010-2014 (US$m) 18
Europe Parcels Market Value by Country, 2010-2014 (US$m) 18
North America Parcels Market Value, 2010-2014 (US$m) 19
North America Parcels Market Value by Country, 2010-2014 (US$m).. 20
Asia Pacific Parcels Market Value, 2010-2014 (US$m) 20
Asia Pacific Parcels Market Value by Country, 2010-2014 (US$m) 20
China Parcels Market Value & Growth ($m), 2010-2014 22
China Parcels Market Volume & Growth (m), 2010-2014 22
China Parcels Market – Revenue per Parcel ($m), 2010-2014 22
Japan Parcels Market Volume by Leading Carriers, 2010-2015 (Parcels, m) 23
Japan Parcels Market Share by Leading Carriers, 2010-2015 % 23
South America Parcels Market Value, 2010-2014 (US$m) 25
South America Parcels Market Value by Country, 2010-2014 (US$m). 25
Africa Parcels Market Value, 2010-2014 (US$m) 26
Africa Parcels Market Value by Country, 2010-2014 (US$m) 26
Middle East Parcels Market Value, 2010-2014 (US$m) 27
Middle East Parcels Market Value by Country, 2010-2014 (US$m) 27
Leading Economies’ GDP and Growth, 2010-2014 28
Comparison of Retail E-Commerce Sales in Major Economies, 2013-4 30
Retail E-commerce Market Size by Country, 2013-214 / US$bn 30
Global Parcels Market Map – 2014 42
Global Parcel Companies by Group Revenue, Latest Revenues (US$m) 44
Global Parcel Companies by Parcel Revenue, Latest Revenues (US$m) 45
Global Parcel Companies by Operating Margin (Parcels), (%) 46
Global Parcel Companies – RoS vs RMS 47
Global Parcel Companies by Parcel Volume (m) 48
Global Parcel Companies by Parcel Volume (m) 49
Recent Mergers and Acquisition Activity in the Global Parcels Industry 52
United Parcel Service Inc Group Financials ($m), 2010-2014 56
United Parcel Service Inc Group Revenues by Segment ($m), 2010-2014 57
United Parcel Service Inc Parcel Operating Profit by Segment ($m), 2010-2014 57
United Parcel Service Inc Parcel Operating Margin by Segment (%), 2010-2014 58
United Parcel Service Inc Parcel Volumes by Segment (m), 2010-2014 58
United Parcel Service Inc Revenue Per Parcel ($), 2010-2014 59
United Parcel Service Inc Revenue by Geography (Product Line) ($), 2010-2014 59
United Parcel Service Inc Revenue by Geography (Group Revenues) ($), 2010-2014.. 59
Deutsche Post DHL Group Financials (€m), 2010-2014 63
Deutsche Post DHL Group Financials ($m), 2010-2014 63
Deutsche Post DHL Group Revenues by Segment (€m), 2010-2014 64
Deutsche Post DHL Group Revenues by Segment ($m), 2010-2014 64
Deutsche Post DHL Group Operating Profit by Segment (€m), 2010-2014 65
Deutsche Post DHL Group Operating Profit by Segment ($m), 2010-2014 65
Deutsche Post DHL Group Operating Margin by Segment (%), 2010-2014 65
Deutsche Post DHL Group Revenues by Segment (Further Split) (€m), 2013-2014 66
Deutsche Post DHL Group Revenues by Segment (Further Split) ($m), 2013-2014 66
Deutsche Post DHL Express Estimated Revenues & Volumes by Service Line (€m) (Time Definite International; Time Definite Domestic), 2013-2014 67
Deutsche Post DHL Express Estimated Revenues & Volumes by Service Line ($m) (Time Definite International; Time Definite Domestic), 2013-2014 67
TNT Express International AMEA Revenue by Region (€m), 2014 71
TNT Express Group Financials (€m), 2013-2014 72
TNT Express Group Financials ($m), 2013-2014 72
TNT Express Group Revenues By Operating Segment (€m), 2013-2014 73
TNT Express Group Revenues & Growth By Operating Segment (€m), 2013-2014 73
TNT Express Group Revenues & Growth By Operating Segment ($m), 2013-2014 73
TNT Express Segment Operating Income and Margins (€), 2013-2014 74
TNT Express Daily & Annual Consignment Volumes by Segment & Revenue per Consignment, 2013-2014 74
TNT Express Employees by Segment, 2014-2015 75
FedEx Corporation Group Financials ($m), 2010-2015 81
FedEx Corporation Group Revenues by Business Segment ($m), 2010-2015 82
FedEx Corporation Group Operating Profit by Segment ($m), 2010-2015 82
FedEx Corporation Group Operating Margin by Segment (%), 2010-2015 83
FedEx Express Parcel Volumes by Segment (m), 2010-2015 83
FedEx Express Revenue per Parcel ($), 2010-2015 83
FedEx Corporation Revenue by Geography ($), 2010-2015 84
Aramex Group Financials ($m), 2010-2014 87
Aramex Group Revenue by Segment ($m), 2010-2014 87
Yamato Group Financials (¥m), 2010-2015 90
Yamato Group Financials ($m), 2010-2015 90
Yamato Group Revenues by Business Segment (¥m), 2010-2015 91
Yamato Group Revenues by Business Segment ($m), 2010-2015 91
Yamato Group Parcel Volumes by Product (TA-Q-BIN / Kuroneko Mail), 2010-2015 92
Yamato Group Parcel Operating Revenue by Product (TA-Q-BIN / Kuroneko Mail), (¥m), 2010-2015 92
Yamato Group Parcel Operating Revenue by Product (TA-Q-BIN / Kuroneko Mail), ($m), 2010-2015 92
Yamato Group Revenue per Item by Product (TA-Q-BIN / Kuroneko Mail), (¥), 2010-2015 92
Yamato Group Revenue per Item by Product (TA-Q-BIN / Kuroneko Mail), ($), 2010-2015 92
Japan Post Group Financials (¥bn), 2010-2014 94
Japan Post Group Financials ($bn), 2010-2014 95
Japan Post Group Operating Income by Business Segment (¥m), 2010-2014 95
Japan Post Group Operating Income by Business Segment ($m), 2010-2014 95
United States Postal Service Financials ($m), 2010-2014 100
United States Postal Service Revenue by Segment ($m), 2012-2014 100
United States Postal Service Shipping and Packages Revenue by Segment ($m), 2012-2014 101
United States Postal Service Item Volume by Segment (m), 2012-2014 101
United States Postal Service Shipping and Packages Volume by Segment (m), 2012-2014 101
Royal Mail Group Financials (£m), 2011-2015 104
Royal Mail Group Financials ($m), 2011-2015 104
Royal Mail Group Revenue by Segment (£m), 2013-2015 105
Royal Mail Group Revenue by Segment ($m), 2013-2015 105
Royal Mail Group Operating Profit by Segment (£m), 2014-2015 105
Royal Mail Group Operating Profit by Segment ($m), 2014-2015 105
Royal Mail Group Operating Margin by Segment (%), 2014-2015 105
Royal Mail Group Parcel Volumes by Segment (m), 2013-2015 106
La Poste Group Financials (€m), 2013-2014 107
La Poste Group Financials ($m), 2013-2014 108
La Poste Group Revenue by Segment (€m), 2013-2014 108
La Poste Group Operating Profit by Segment (€m), 2013-2014 108
La Poste Group - GeoPost Operating Subsidiaries (% Holding), 2014 110
La Poste Group Parcel Volumes by Segment (m), 2013-2014 110
SG Holdings Group Financials (¥m), 2010-2015 113
SG Holdings Group Financials ($m), 2010-2015 113
SG Holdings Group Revenues by Business Segment (¥m), 2010-2015 113
SG Holdings Group Revenues by Business Segment ($m), 2010-2015 114
SG Holdings Group Operating Income by Business Segment (¥m), 2010-2015 114
SG Holdings Group Operating Income by Business Segment ($m), 2010-2015 114
SG Holdings Group Operating Margin % by Business Segment (%), 2010-2015 114
SG Holdings Delivery Parcel Volumes by Service Type (mn), 2010-2015 115
SG Holdings Delivery Average Revenue per Parcel (¥), 2010-2015 115
SG Holdings Delivery Average Revenue per Parcel ($), 2010-2015 115
Worldwide Parcels Market Forecast, 2014-2020 (US$m) 116
Worldwide Parcels Market Forecast by Region, 2014-2020 (US$m) 117
Europe Parcels Market Forecast, 2014-2020 (US$m) 117
Europe Parcels Market Forecast by Country, 2014-2020 (US$m) 118
North America Parcels Market Forecast, 2014-2020 (US$m) 118
North America Parcels Market Forecast, 2014-2020 (US$m) 118
Asia Pacific Parcels Market Forecast, 2014-2020 (US$m) 119
Asia Pacific Parcels Market Forecast by Country, 2014-2020 (US$m) 119
South America Parcels Market Forecast, 2014-2020 (US$m) 120
South America Parcels Market Forecast by Country, 2014-2020 (US$m) 120
Africa Parcels Market Forecast, 2014-2020 (US$m) 121
Africa Parcels Market Forecast by Country, 2014-2020 (US$m) 121
Middle East Parcels Market Forecast, 2014-2020 (US$m) 122
Middle East Parcels Market Forecast by Country, 2014-2020 (US$m) 122

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