Global Live Chat Software Market 2016-2020
Table of Contents
PART 01: Executive summary
Highlights
PART 02: Scope of the report
Market overview
End-user segmentation
Geographical information
Vendor selection
Summation errors
Currency exchange rates
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
Evolution of live chat software
PART 05: Benefits of live chat software
Improved customer satisfaction
Increased sales
Enhanced customer engagement
Reduced expenses
Improved business intelligence
PART 06: Market landscape
Market overview
Market size and forecast
PART 07: Market segmentation by end-user
Global live chat software market by end-user
Retail and e-commerce
Travel and hospitality
IT and consulting
Telecommunication
Pharmaceutical
PART 08: Geographical segmentation
Global live chat software market by geography
Americas
EMEA
APAC
PART 09: Market drivers
Increased need to improve CRM
Increase in adoption of live chat software in healthcare insurance industry
Advantages of live chat over other customer support options
PART 10: Impact of drivers
PART 11: Market challenges
Requirement of compliances
Increasing demand for web self-service
Lack of standardization
PART 12: Impact of drivers and challenges
PART 13: Market trends
Live chat software integration with social media
Increase in mobility
Growing popularity of live chat
PART 14: Impact of trends
PART 15: Five forces model
PART 16: Vendor landscape
Competitive scenario
Top-vendor offerings
Vendor matrix
PART 17: Key vendor analysis
Competitive analysis
Vendor profiles
PART 18: Prominent vendors
PART 19: Assumptions
Market assumptions
PART 20: Appendix
List of abbreviations
List of Exhibits
Exhibit 01: Major countries covered in market analysis
Exhibit 02: Currency exchange rates 2013-2015
Exhibit 03: Customer satisfaction levels for customer service communication
Exhibit 04: Global live chat software market 2015-2020 ($ millions)
Exhibit 05: Global live chat software market by end-user 2015 (% share)
Exhibit 06: Global live chat software market by geography 2015 and 2020 (%)
Exhibit 07: Global live chat software by geography 2015-2020 ($ millions)
Exhibit 08: Live chat software market in Americas 2015-2020 ($ millions)
Exhibit 09: Live chat software market in EMEA 2015-2020 ($ millions)
Exhibit 10: Live chat software market in APAC 2015-2020 ($ millions)
Exhibit 11: Internet users in APAC countries
Exhibit 12: Number and growth rate of healthcare insurers in US 2008-2014
Exhibit 13: Impact of drivers
Exhibit 14: Impact of drivers and challenges
Exhibit 15: Usage of live chat by age
Exhibit 16: Impact of trends
Exhibit 17: Five force analysis
Exhibit 18: Products offerings
Exhibit 19: Vendor matrix by features
Exhibit 20: Vendor matrix by deployment model
Exhibit 21: Vendor matrix by support
Exhibit 22: Vendor matrix by pricing
Exhibit 23: Vendor analysis
Exhibit 24: Prominent vendors
Exhibit 25: Market assumptions
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