Global Live Chat Software Market 2016-2020

Global Live Chat Software Market 2016-2020

Table of Contents

PART 01: Executive summary
Highlights

PART 02: Scope of the report
Market overview
End-user segmentation
Geographical information
Vendor selection
Summation errors
Currency exchange rates

PART 03: Market research methodology
Research methodology
Economic indicators

PART 04: Introduction
Key market highlights
Evolution of live chat software

PART 05: Benefits of live chat software
Improved customer satisfaction
Increased sales
Enhanced customer engagement
Reduced expenses
Improved business intelligence

PART 06: Market landscape
Market overview
Market size and forecast

PART 07: Market segmentation by end-user
Global live chat software market by end-user
Retail and e-commerce
Travel and hospitality
IT and consulting
Telecommunication
Pharmaceutical

PART 08: Geographical segmentation
Global live chat software market by geography
Americas
EMEA
APAC

PART 09: Market drivers
Increased need to improve CRM
Increase in adoption of live chat software in healthcare insurance industry
Advantages of live chat over other customer support options

PART 10: Impact of drivers

PART 11: Market challenges
Requirement of compliances
Increasing demand for web self-service
Lack of standardization

PART 12: Impact of drivers and challenges

PART 13: Market trends
Live chat software integration with social media
Increase in mobility
Growing popularity of live chat

PART 14: Impact of trends

PART 15: Five forces model

PART 16: Vendor landscape
Competitive scenario
Top-vendor offerings
Vendor matrix

PART 17: Key vendor analysis
Competitive analysis
Vendor profiles

PART 18: Prominent vendors

PART 19: Assumptions
Market assumptions

PART 20: Appendix
List of abbreviations

List of Exhibits

Exhibit 01: Major countries covered in market analysis
Exhibit 02: Currency exchange rates 2013-2015
Exhibit 03: Customer satisfaction levels for customer service communication
Exhibit 04: Global live chat software market 2015-2020 ($ millions)
Exhibit 05: Global live chat software market by end-user 2015 (% share)
Exhibit 06: Global live chat software market by geography 2015 and 2020 (%)
Exhibit 07: Global live chat software by geography 2015-2020 ($ millions)
Exhibit 08: Live chat software market in Americas 2015-2020 ($ millions)
Exhibit 09: Live chat software market in EMEA 2015-2020 ($ millions)
Exhibit 10: Live chat software market in APAC 2015-2020 ($ millions)
Exhibit 11: Internet users in APAC countries
Exhibit 12: Number and growth rate of healthcare insurers in US 2008-2014
Exhibit 13: Impact of drivers
Exhibit 14: Impact of drivers and challenges
Exhibit 15: Usage of live chat by age
Exhibit 16: Impact of trends
Exhibit 17: Five force analysis
Exhibit 18: Products offerings
Exhibit 19: Vendor matrix by features
Exhibit 20: Vendor matrix by deployment model
Exhibit 21: Vendor matrix by support
Exhibit 22: Vendor matrix by pricing
Exhibit 23: Vendor analysis
Exhibit 24: Prominent vendors
Exhibit 25: Market assumptions

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