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Global Interactive Voice Response System Market Size, Status and Forecast 2019-2025

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Date: 16-Jul-2019
No. of pages: 104
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Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.

IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers' queries to be resolved without a live agent. If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions.

In 2018, the global Interactive Voice Response System market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Interactive Voice Response System status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Voice Response System development in United States, Europe and China.

The key players covered in this study

- inContact

- Nuance Communications

- Genesys Telecommunication Laboratories

- 8x8

- AT&T

- Avaya

- Aspect Software Parent

- 24/7 Customer

- Verizon Communications

- Five9

- Cisco Systems

- Convergys Corporation

- West Corporation

- IVR Lab

- NewVoiceMedia

Market segment by Type, the product can be split into

- Speech Based

- Touch-tone Based

Market segment by Application, split into

- BFSI

- Travel and Hospitality

- Pharma and Healthcare

- Telecommunications

- Government and Public Sector

- Transportation and Logistics

- ITES

- Media, Retail, and E-commerce

- Education

Market segment by Regions/Countries, this report covers

- United States

- Europe

- China

- Japan

- Southeast Asia

- India

- Central & South America

The study objectives of this report are:

- To analyze global Interactive Voice Response System status, future forecast, growth opportunity, key market and key players.

- To present the Interactive Voice Response System development in United States, Europe and China.

- To strategically profile the key players and comprehensively analyze their development plan and strategies.

- To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Interactive Voice Response System are as follows:

- History Year: 2014-2018

- Base Year: 2018

- Estimated Year: 2019

- Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Global Interactive Voice Response System Market Size, Status and Forecast 2019-2025

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Interactive Voice Response System Market Size Growth Rate by Type (2014-2025)
1.4.2 Speech Based
1.4.3 Touch-tone Based
1.5 Market by Application
1.5.1 Global Interactive Voice Response System Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 Travel and Hospitality
1.5.4 Pharma and Healthcare
1.5.5 Telecommunications
1.5.6 Government and Public Sector
1.5.7 Transportation and Logistics
1.5.8 ITES
1.5.9 Media, Retail, and E-commerce
1.5.10 Education
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Interactive Voice Response System Market Size
2.2 Interactive Voice Response System Growth Trends by Regions
2.2.1 Interactive Voice Response System Market Size by Regions (2014-2025)
2.2.2 Interactive Voice Response System Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Interactive Voice Response System Market Size by Manufacturers
3.1.1 Global Interactive Voice Response System Revenue by Manufacturers (2014-2019)
3.1.2 Global Interactive Voice Response System Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Interactive Voice Response System Market Concentration Ratio (CR5 and HHI)
3.2 Interactive Voice Response System Key Players Head office and Area Served
3.3 Key Players Interactive Voice Response System Product/Solution/Service
3.4 Date of Enter into Interactive Voice Response System Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Interactive Voice Response System Market Size by Type (2014-2019)
4.2 Global Interactive Voice Response System Market Size by Application (2014-2019)
5 United States
5.1 United States Interactive Voice Response System Market Size (2014-2019)
5.2 Interactive Voice Response System Key Players in United States
5.3 United States Interactive Voice Response System Market Size by Type
5.4 United States Interactive Voice Response System Market Size by Application
6 Europe
6.1 Europe Interactive Voice Response System Market Size (2014-2019)
6.2 Interactive Voice Response System Key Players in Europe
6.3 Europe Interactive Voice Response System Market Size by Type
6.4 Europe Interactive Voice Response System Market Size by Application
7 China
7.1 China Interactive Voice Response System Market Size (2014-2019)
7.2 Interactive Voice Response System Key Players in China
7.3 China Interactive Voice Response System Market Size by Type
7.4 China Interactive Voice Response System Market Size by Application
8 Japan
8.1 Japan Interactive Voice Response System Market Size (2014-2019)
8.2 Interactive Voice Response System Key Players in Japan
8.3 Japan Interactive Voice Response System Market Size by Type
8.4 Japan Interactive Voice Response System Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Interactive Voice Response System Market Size (2014-2019)
9.2 Interactive Voice Response System Key Players in Southeast Asia
9.3 Southeast Asia Interactive Voice Response System Market Size by Type
9.4 Southeast Asia Interactive Voice Response System Market Size by Application
10 India
10.1 India Interactive Voice Response System Market Size (2014-2019)
10.2 Interactive Voice Response System Key Players in India
10.3 India Interactive Voice Response System Market Size by Type
10.4 India Interactive Voice Response System Market Size by Application
11 Central & South America
11.1 Central & South America Interactive Voice Response System Market Size (2014-2019)
11.2 Interactive Voice Response System Key Players in Central & South America
11.3 Central & South America Interactive Voice Response System Market Size by Type
11.4 Central & South America Interactive Voice Response System Market Size by Application
12 International Players Profiles
12.1 inContact
12.1.1 inContact Company Details
12.1.2 Company Description and Business Overview
12.1.3 Interactive Voice Response System Introduction
12.1.4 inContact Revenue in Interactive Voice Response System Business (2014-2019)
12.1.5 inContact Recent Development
12.2 Nuance Communications
12.2.1 Nuance Communications Company Details
12.2.2 Company Description and Business Overview
12.2.3 Interactive Voice Response System Introduction
12.2.4 Nuance Communications Revenue in Interactive Voice Response System Business (2014-2019)
12.2.5 Nuance Communications Recent Development
12.3 Genesys Telecommunication Laboratories
12.3.1 Genesys Telecommunication Laboratories Company Details
12.3.2 Company Description and Business Overview
12.3.3 Interactive Voice Response System Introduction
12.3.4 Genesys Telecommunication Laboratories Revenue in Interactive Voice Response System Business (2014-2019)
12.3.5 Genesys Telecommunication Laboratories Recent Development
12.4 8x8
12.4.1 8x8 Company Details
12.4.2 Company Description and Business Overview
12.4.3 Interactive Voice Response System Introduction
12.4.4 8x8 Revenue in Interactive Voice Response System Business (2014-2019)
12.4.5 8x8 Recent Development
12.5 AT&T
12.5.1 AT&T Company Details
12.5.2 Company Description and Business Overview
12.5.3 Interactive Voice Response System Introduction
12.5.4 AT&T Revenue in Interactive Voice Response System Business (2014-2019)
12.5.5 AT&T Recent Development
12.6 Avaya
12.6.1 Avaya Company Details
12.6.2 Company Description and Business Overview
12.6.3 Interactive Voice Response System Introduction
12.6.4 Avaya Revenue in Interactive Voice Response System Business (2014-2019)
12.6.5 Avaya Recent Development
12.7 Aspect Software Parent
12.7.1 Aspect Software Parent Company Details
12.7.2 Company Description and Business Overview
12.7.3 Interactive Voice Response System Introduction
12.7.4 Aspect Software Parent Revenue in Interactive Voice Response System Business (2014-2019)
12.7.5 Aspect Software Parent Recent Development
12.8 24/7 Customer
12.8.1 24/7 Customer Company Details
12.8.2 Company Description and Business Overview
12.8.3 Interactive Voice Response System Introduction
12.8.4 24/7 Customer Revenue in Interactive Voice Response System Business (2014-2019)
12.8.5 24/7 Customer Recent Development
12.9 Verizon Communications
12.9.1 Verizon Communications Company Details
12.9.2 Company Description and Business Overview
12.9.3 Interactive Voice Response System Introduction
12.9.4 Verizon Communications Revenue in Interactive Voice Response System Business (2014-2019)
12.9.5 Verizon Communications Recent Development
12.10 Five9
12.10.1 Five9 Company Details
12.10.2 Company Description and Business Overview
12.10.3 Interactive Voice Response System Introduction
12.10.4 Five9 Revenue in Interactive Voice Response System Business (2014-2019)
12.10.5 Five9 Recent Development
12.11 Cisco Systems
12.12 Convergys Corporation
12.13 West Corporation
12.14 IVR Lab
12.15 NewVoiceMedia
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Interactive Voice Response System Key Market Segments
Table Key Players Interactive Voice Response System Covered
Table Global Interactive Voice Response System Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global Interactive Voice Response System Market Size Market Share by Type 2014-2025
Figure Speech Based Figures
Table Key Players of Speech Based
Figure Touch-tone Based Figures
Table Key Players of Touch-tone Based
Table Global Interactive Voice Response System Market Size Growth by Application 2014-2025 (Million US$)
Figure BFSI Case Studies
Figure Travel and Hospitality Case Studies
Figure Pharma and Healthcare Case Studies
Figure Telecommunications Case Studies
Figure Government and Public Sector Case Studies
Figure Transportation and Logistics Case Studies
Figure ITES Case Studies
Figure Media, Retail, and E-commerce Case Studies
Figure Education Case Studies
Figure Interactive Voice Response System Report Years Considered
Table Global Interactive Voice Response System Market Size 2014-2025 (Million US$)
Figure Global Interactive Voice Response System Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Interactive Voice Response System Market Size by Regions 2014-2025 (Million US$)
Table Global Interactive Voice Response System Market Size by Regions 2014-2019 (Million US$)
Table Global Interactive Voice Response System Market Share by Regions 2014-2019
Figure Global Interactive Voice Response System Market Share by Regions 2014-2019
Figure Global Interactive Voice Response System Market Share by Regions 2019
Table Market Top Trends
Table Global Interactive Voice Response System Revenue by Manufacturers (2014-2019) (Million US$)
Table Global Interactive Voice Response System Market Share by Manufacturers (2014-2019)
Figure Global Interactive Voice Response System Market Share by Manufacturers in 2018
Table Global Interactive Voice Response System Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Interactive Voice Response System Product/Solution/Service
Table Date of Enter into Interactive Voice Response System Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Interactive Voice Response System Market Size by Type (2014-2019) (Million US$)
Table Global Interactive Voice Response System Market Size Share by Type (2014-2019)
Figure Global Interactive Voice Response System Market Size Market Share by Type (2014-2019)
Table Global Interactive Voice Response System Market Size by Application (2014-2019) (Million US$)
Table Global Interactive Voice Response System Market Size Share by Application (2014-2019)
Figure Global Interactive Voice Response System Market Size Market Share by Application (2014-2019)
Figure Global Interactive Voice Response System Revenue Market Share by Application in 2018
Figure United States Interactive Voice Response System Market Size 2014-2019 (Million US$)
Table United States Key Players Interactive Voice Response System Revenue (2018-2019) (Million US$)
Table United States Key Players Interactive Voice Response System Market Share (2018-2019)
Table United States Interactive Voice Response System Market Size by Type (2014-2019) (Million US$)
Table United States Interactive Voice Response System Market Share by Type (2014-2019)
Table United States Interactive Voice Response System Market Size by Application (2014-2019) (Million US$)
Table United States Interactive Voice Response System Market Share by Application (2014-2019)
Figure Europe Interactive Voice Response System Market Size 2014-2019 (Million US$)
Table Europe Key Players Interactive Voice Response System Revenue (2018-2019) (Million US$)
Table Europe Key Players Interactive Voice Response System Market Share (2018-2019)
Table Europe Interactive Voice Response System Market Size by Type (2014-2019) (Million US$)
Table Europe Interactive Voice Response System Market Share by Type (2014-2019)
Table Europe Interactive Voice Response System Market Size by Application (2014-2019) (Million US$)
Table Europe Interactive Voice Response System Market Share by Application (2014-2019)
Figure China Interactive Voice Response System Market Size 2014-2019 (Million US$)
Table China Key Players Interactive Voice Response System Revenue (2018-2019) (Million US$)
Table China Key Players Interactive Voice Response System Market Share (2018-2019)
Table China Interactive Voice Response System Market Size by Type (2014-20189) (Million US$)
Table China Interactive Voice Response System Market Share by Type (2014-2019)
Table China Interactive Voice Response System Market Size by Application (2014-2019) (Million US$)
Table China Interactive Voice Response System Market Share by Application (2014-2019)
Figure Japan Interactive Voice Response System Market Size 2014-2019 (Million US$)
Table Japan Key Players Interactive Voice Response System Revenue (2018-2019) (Million US$)
Table Japan Key Players Interactive Voice Response System Market Share (2018-2019)
Table Japan Interactive Voice Response System Market Size by Type (2014-2019) (Million US$)
Table Japan Interactive Voice Response System Market Share by Type (2014-2019)
Table Japan Interactive Voice Response System Market Size by Application (2014-2019) (Million US$)
Table Japan Interactive Voice Response System Market Share by Application (2014-2019)
Figure Southeast Asia Interactive Voice Response System Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Interactive Voice Response System Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Interactive Voice Response System Market Share (2018-2019)
Table Southeast Asia Interactive Voice Response System Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Interactive Voice Response System Market Share by Type (2014-2019)
Table Southeast Asia Interactive Voice Response System Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Interactive Voice Response System Market Share by Application (2014-2019)
Figure India Interactive Voice Response System Market Size 2014-2019 (Million US$)
Table India Key Players Interactive Voice Response System Revenue (2018-2019) (Million US$)
Table India Key Players Interactive Voice Response System Market Share (2018-2019)
Table India Interactive Voice Response System Market Size by Type (2014-2019) (Million US$)
Table India Interactive Voice Response System Market Share by Type (2014-2019)
Table India Interactive Voice Response System Market Size by Application (2014-2019) (Million US$)
Table India Interactive Voice Response System Market Share by Application (2014-2019)
Figure Central & South America Interactive Voice Response System Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Interactive Voice Response System Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Interactive Voice Response System Market Share (2018-2019)
Table Central & South America Interactive Voice Response System Market Size by Type (2014-2019) (Million US$)
Table Central & South America Interactive Voice Response System Market Share by Type (2014-2019)
Table Central & South America Interactive Voice Response System Market Size by Application (2014-2019) (Million US$)
Table Central & South America Interactive Voice Response System Market Share by Application (2014-2019)
Table inContact Company Details
Table inContact Revenue in Interactive Voice Response System Business (2014-2019) (Million US$)
Figure inContact Revenue Growth Rate in Interactive Voice Response System Business (2014-2019)
Table inContact Recent Development
Table Nuance Communications Company Details
Table Nuance Communications Revenue in Interactive Voice Response System Business (2014-2019)(Million US$)
Figure Nuance Communications Revenue Growth Rate in Interactive Voice Response System Business (2014-2019)
Table Nuance Communications Recent Development
Table Genesys Telecommunication Laboratories Company Details
Table Genesys Telecommunication Laboratories Revenue in Interactive Voice Response System Business (2014-2019)(Million US$)
Figure Genesys Telecommunication Laboratories Revenue Growth Rate in Interactive Voice Response System Business (2014-2019)
Table Genesys Telecommunication Laboratories Recent Development
Table 8x8 Company Details
Table 8x8 Revenue in Interactive Voice Response System Business (2014-2019)(Million US$)
Figure 8x8 Revenue Growth Rate in Interactive Voice Response System Business (2014-2019)
Table 8x8 Recent Development
Table AT&T Company Details
Table AT&T Revenue in Interactive Voice Response System Business (2014-2019)(Million US$)
Figure AT&T Revenue Growth Rate in Interactive Voice Response System Business (2014-2019)
Table AT&T Recent Development
Table Avaya Company Details
Table Avaya Revenue in Interactive Voice Response System Business (2014-2019)(Million US$)
Figure Avaya Revenue Growth Rate in Interactive Voice Response System Business (2014-2019)
Table Avaya Recent Development
Table Aspect Software Parent Company Details
Table Aspect Software Parent Revenue in Interactive Voice Response System Business (2014-2019)(Million US$)
Figure Aspect Software Parent Revenue Growth Rate in Interactive Voice Response System Business (2014-2019)
Table Aspect Software Parent Recent Development
Table 24/7 Customer Company Details
Table 24/7 Customer Revenue in Interactive Voice Response System Business (2014-2019)(Million US$)
Figure 24/7 Customer Revenue Growth Rate in Interactive Voice Response System Business (2014-2019)
Table 24/7 Customer Recent Development
Table Verizon Communications Company Details
Table Verizon Communications Revenue in Interactive Voice Response System Business (2014-2019)(Million US$)
Figure Verizon Communications Revenue Growth Rate in Interactive Voice Response System Business (2014-2019)
Table Verizon Communications Recent Development
Table Five9 Company Details
Table Five9 Revenue in Interactive Voice Response System Business (2014-2019)(Million US$)
Figure Five9 Revenue Growth Rate in Interactive Voice Response System Business (2014-2019)
Table Five9 Recent Development
Table Cisco Systems Company Details
Table Convergys Corporation Company Details
Table West Corporation Company Details
Table IVR Lab Company Details
Table NewVoiceMedia Company Details
Table Global Interactive Voice Response System Market Size by Regions (Million US$) 2019-2025
Figure Global Interactive Voice Response System Market Size Share by Regions (2019-2025)
Figure Global Interactive Voice Response System Market Size Share by Regions in 2025
Figure United States Interactive Voice Response System Market Size Forecast (2019-2025)(Million USD)
Figure Europe Interactive Voice Response System Market Size Forecast (2019-2025)(Million USD)
Figure China Interactive Voice Response System Market Size Forecast (2019-2025)(Million USD)
Figure Japan Interactive Voice Response System Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Interactive Voice Response System Market Size Forecast (2019-2025)(Million USD)
Figure India Interactive Voice Response System Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Interactive Voice Response System Market Size Forecast (2019-2025)(Million USD)
Table Global Interactive Voice Response System Market Size by Product (2019-2025) (Million US$)
Figure Global Interactive Voice Response System Market Size by Product (2019-2025)
Figure Global Interactive Voice Response System Market Size by Product in 2025
Table Global Interactive Voice Response System Market Size by Application (2019-2025) (Million US$)
Figure Global Interactive Voice Response System Market Size by Application (2019-2025)
Figure Global Interactive Voice Response System Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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