Global Interactive Voice Response System Market 2017-2021

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Date: 23-Feb-2017
No. of pages: 70
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Interactive voice response (IVR) is an automated telephony system that interacts with callers, collects information, and routes calls to the appropriate recipient. An IVR system (IVRS) receives a voice input and touch-tone keypad selection and provides responses by means of voice, fax, callback, and e-mail.

The analysts forecast the global IVR system market to grow at a CAGR of 12.63% during the period 2017-2021.

Covered in this report

This report covers the present scenario and the growth prospects of the global IVR system market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:


  • Americas

  • APAC

  • EMEA


The report, Global IVR System Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. This report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors


  • Avaya

  • Cisco Systems

  • Convergys

  • Genesys


Other prominent vendors


  • Altitude

  • Aspect Software

  • Diagenix

  • Exotel Techcom

  • Enghouse Interactive

  • inContact

  • NEC

  • Ozonetel

  • Pronexus

  • Unify

  • Vocalcom

  • Zendesk


Market driver


  • Exponential increase in contact center data.

  • For a full, detailed list, view our report


Market challenge


  • Technological challenge to IVR system.

  • For a full, detailed list, view our report


Market trend


  • Rise in use of multi-channel and multi-modal access.

  • For a full, detailed list, view our report


Key questions answered in this report


  • What will the market size be in 2021 and what will the growth rate be?

  • What are the key market trends?

  • What is driving this market?

  • What are the challenges to market growth?

  • Who are the key vendors in this market space?

  • What are the market opportunities and threats faced by the key vendors?

  • What are the strengths and weaknesses of the key vendors?

Global Interactive Voice Response System Market 2017-2021

Table of Contents

PART 01: Executive summary

PART 02: Scope of the report

PART 03: Research Methodology

PART 04: Introduction
Key market highlights

PART 05: Market landscape
Market overview
Standards for using IVR systems

PART 06: Market size and forecast
Market size and forecast

PART 07: Market segmentation by deployment model
Market segmentation by deployment model

PART 08: Market segmentation by end-user
Market overview
BFSI
Healthcare
Hospitality
Others

PART 09: Market segmentation by technology
Market segmentation by technology

PART 10: Geographical segmentation
Geographical segmentation
Americas
EMEA
APAC

PART 11: Decision framework

PART 12: Drivers and challenges
Market drivers
Impact of drivers on key customer segments
Market challenges
Impact of challenges on key customer segments

PART 13: Market trends
Rise in use of multi-channel and multi-modal access
Incorporation of voice biometrics
Increased use of IP-based IVRs
Emergence of vertical-specific IVRs

PART 14: Buying criteria
Buying criteria

PART 15: Five forces analysis
Five forces analysis

PART 16: Vendor landscape
Competitive landscape
Other prominent vendors

PART 17: Key vendor profiles
Avaya
Cisco Systems
Convergys
Genesys

PART 18: Appendix
List of abbreviations

List of Exhibits

Exhibit 01: Working of IVR Systems
Exhibit 02: Global IVR system market 2016-2021 ($ billions)
Exhibit 03: Difference between on-premises and cloud-based IVR systems
Exhibit 04: Global IVR system market: Segmentation by deployment model 2016 (% share)
Exhibit 05: Global IVR system market: Segmentation by deployment model 2016-2021 ($ billions)
Exhibit 06: Vendors offering various deployment models of IVR system
Exhibit 07: Global IVR system market: Segmentation by end-users 2016 (% share)
Exhibit 08: Global IVR system market: Segmentation by end-users 2016-2021 ($ billions)
Exhibit 09: Global IVR system market: Segmentation by technology 2016 (% share)
Exhibit 10: Global IVR system market: Segmentation by technology 2016-2021 ($ billions)
Exhibit 11: Global IVR system market: Segmentation by geography 2016 (% share)
Exhibit 12: Global IVR system market: Segmentation by geography 2016-2021 ($ billions)
Exhibit 13: Impact of drivers
Exhibit 14: Impact of challenges
Exhibit 15: Buying criteria for IVR systems
Exhibit 16: Five forces analysis
Exhibit 17: Vendor matrix: Features
Exhibit 18: Vendor matrix: Deployment model
Exhibit 19: Other prominent vendors
Exhibit 20: Avaya: Recent development
Exhibit 21: Cisco Systems: Recent developments
Exhibit 22: Convergys: Recent development
Exhibit 23: Genesys: Recent development

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