Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025

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Date: 17-Jul-2018
No. of pages: 108
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This report studies the global Interactive Voice Response (IVR) market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Interactive Voice Response (IVR) market by companies, region, type and end-use industry.

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.

North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region. The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.

In 2017, the global Interactive Voice Response (IVR) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global top players, covered

- inContact

- Nuance

- Genesys Telecommunication Laboratories

- 8x8

- AT&T

- Avaya

- Aspect Software Parent

- 24/7 Customer

- Verizon Communications

- Five9

- Cisco Systems

- Convergys

- West Corporation

- IVR Lab

- NewVoiceMedia

Market segment by Regions/Countries, this report covers

- United States

- Europe

- China

- Japan

- Southeast Asia

- India

Market segment by Type, the product can be split into

- Speech Based

- Touch-tone Based

Market segment by Application, split into

- BFSI

- Travel and Hospitality

- Pharma and Healthcare

- Telecommunications

- Government and Public Sector

- Transportation and Logistics

- ITES

- Media, Retail, and E-commerce

- Education

- Others

The study objectives of this report are:

- To study and forecast the market size of Interactive Voice Response (IVR) in global market.

- To analyze the global key players, SWOT analysis, value and global market share for top players.

- To define, describe and forecast the market by type, end use and region.

- To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.

- To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.

- To identify significant trends and factors driving or inhibiting the market growth.

- To analyze the opportunities in the market for stakeholders by identifying the high growth segments.

- To strategically analyze each submarket with respect to individual growth trend and their contribution to the market

- To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market

- To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) are as follows:

- History Year: 2013-2017

- Base Year: 2017

- Estimated Year: 2018

- Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders

Interactive Voice Response (IVR) Manufacturers

Interactive Voice Response (IVR) Distributors/Traders/Wholesalers

Interactive Voice Response (IVR) Subcomponent Manufacturers

Industry Association

Downstream Vendors

Available Customizations

With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:

Regional and country-level analysis of the Interactive Voice Response (IVR) market, by end-use.

Detailed analysis and profiles of additional market players.

Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025

Table of Contents
Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025
1 Industry Overview of Interactive Voice Response (IVR)
1.1 Interactive Voice Response (IVR) Market Overview
1.1.1 Interactive Voice Response (IVR) Product Scope
1.1.2 Market Status and Outlook
1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 Interactive Voice Response (IVR) Market by Type
1.3.1 Speech Based
1.3.2 Touch-tone Based
1.4 Interactive Voice Response (IVR) Market by End Users/Application
1.4.1 BFSI
1.4.2 Travel and Hospitality
1.4.3 Pharma and Healthcare
1.4.4 Telecommunications
1.4.5 Government and Public Sector
1.4.6 Transportation and Logistics
1.4.7 ITES
1.4.8 Media, Retail, and E-commerce
1.4.9 Education
1.4.10 Others
2 Global Interactive Voice Response (IVR) Competition Analysis by Players
2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 inContact
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.2 Nuance
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.3 Genesys Telecommunication Laboratories
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.4 8x8
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.5 AT&T
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.6 Avaya
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.7 Aspect Software Parent
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.8 24/7 Customer
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.9 Verizon Communications
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.10 Five9
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.11 Cisco Systems
3.12 Convergys
3.13 West Corporation
3.14 IVR Lab
3.15 NewVoiceMedia
4 Global Interactive Voice Response (IVR) Market Size by Type and Application (2013-2018)
4.1 Global Interactive Voice Response (IVR) Market Size by Type (2013-2018)
4.2 Global Interactive Voice Response (IVR) Market Size by Application (2013-2018)
4.3 Potential Application of Interactive Voice Response (IVR) in Future
4.4 Top Consumer/End Users of Interactive Voice Response (IVR)
5 United States Interactive Voice Response (IVR) Development Status and Outlook
5.1 United States Interactive Voice Response (IVR) Market Size (2013-2018)
5.2 United States Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
5.3 United States Interactive Voice Response (IVR) Market Size by Application (2013-2018)
6 Europe Interactive Voice Response (IVR) Development Status and Outlook
6.1 Europe Interactive Voice Response (IVR) Market Size (2013-2018)
6.2 Europe Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
6.3 Europe Interactive Voice Response (IVR) Market Size by Application (2013-2018)
7 China Interactive Voice Response (IVR) Development Status and Outlook
7.1 China Interactive Voice Response (IVR) Market Size (2013-2018)
7.2 China Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
7.3 China Interactive Voice Response (IVR) Market Size by Application (2013-2018)
8 Japan Interactive Voice Response (IVR) Development Status and Outlook
8.1 Japan Interactive Voice Response (IVR) Market Size (2013-2018)
8.2 Japan Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
8.3 Japan Interactive Voice Response (IVR) Market Size by Application (2013-2018)
9 Southeast Asia Interactive Voice Response (IVR) Development Status and Outlook
9.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2013-2018)
9.2 Southeast Asia Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
9.3 Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2013-2018)
10 India Interactive Voice Response (IVR) Development Status and Outlook
10.1 India Interactive Voice Response (IVR) Market Size (2013-2018)
10.2 India Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
10.3 India Interactive Voice Response (IVR) Market Size by Application (2013-2018)
11 Market Forecast by Regions, Type and Application (2018-2025)
11.1 Global Interactive Voice Response (IVR) Market Size (Value) by Regions (2018-2025)
11.1.1 United States Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
11.1.2 Europe Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
11.1.3 China Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
11.1.4 Japan Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
11.1.5 Southeast Asia Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
11.1.6 India Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
11.2 Global Interactive Voice Response (IVR) Market Size (Value) by Type (2018-2025)
11.3 Global Interactive Voice Response (IVR) Market Size by Application (2018-2025)
12 Interactive Voice Response (IVR) Market Dynamics
12.1 Interactive Voice Response (IVR) Market Opportunities
12.2 Interactive Voice Response (IVR) Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Interactive Voice Response (IVR) Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Interactive Voice Response (IVR) Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
Methodology
Analyst Introduction
Data Source
List of Tables and Figures
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) Status and Outlook (2013-2018)
Table Global Interactive Voice Response (IVR) Revenue (Million USD) Comparison by Regions (2013-2018)
Figure Global Interactive Voice Response (IVR) Market Share by Regions (2013-2018)
Figure United States Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Europe Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Japan Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure India Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Table Global Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
Figure Global Interactive Voice Response (IVR) Revenue Market Share by Type in 2017
Figure Speech Based Market Size (Million USD) and Growth Rate (2013-2018)
Figure Touch-tone Based Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global Interactive Voice Response (IVR) Market Share by Application in 2017
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in BFSI (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Travel and Hospitality (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Pharma and Healthcare (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Telecommunications (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Government and Public Sector (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Transportation and Logistics (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in ITES (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Media, Retail, and E-commerce (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Education (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Others (2013-2018)
Table Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table inContact Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of inContact (2013-2018)
Figure inContact Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Nuance Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Nuance (2013-2018)
Figure Nuance Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Genesys Telecommunication Laboratories Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Genesys Telecommunication Laboratories (2013-2018)
Figure Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table 8x8 Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of 8x8 (2013-2018)
Figure 8x8 Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table AT&T Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of AT&T (2013-2018)
Figure AT&T Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Avaya Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Avaya (2013-2018)
Figure Avaya Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Aspect Software Parent Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Aspect Software Parent (2013-2018)
Figure Aspect Software Parent Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table 24/7 Customer Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of 24/7 Customer (2013-2018)
Figure 24/7 Customer Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Verizon Communications Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Verizon Communications (2013-2018)
Figure Verizon Communications Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Five9 Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Five9 (2013-2018)
Figure Five9 Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Cisco Systems Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Cisco Systems (2013-2018)
Figure Cisco Systems Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Convergys Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Convergys (2013-2018)
Figure Convergys Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table West Corporation Basic Information List
Table IVR Lab Basic Information List
Table NewVoiceMedia Basic Information List
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Product (2013-2018)
Figure Global Interactive Voice Response (IVR) Revenue Market Share (%) by Product (2013-2018)
Figure Global Interactive Voice Response (IVR) Market Share by Product in 2017
Table Global Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure Global Interactive Voice Response (IVR) Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of Interactive Voice Response (IVR)
Figure United States Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table United States Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure United States Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure United States Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table United States Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure United States Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure United States Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure Europe Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table Europe Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure Europe Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure Europe Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table Europe Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure Europe Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure Europe Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table China Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table China Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure China Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure China Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure Japan Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table Japan Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure Japan Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure Japan Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table Japan Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure Japan Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure Japan Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure Southeast Asia Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure India Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table India Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure India Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure India Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table India Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure India Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure India Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure Global Interactive Voice Response (IVR) Market Size and Growth Rate (2018-2025)
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Regions (2018-2025)
Figure Global Interactive Voice Response (IVR) Market Size Share (2018-2025)
Figure Global Interactive Voice Response (IVR) Market Size Share by Regions in 2025
Figure United States Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Figure Europe Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Figure China Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Figure Japan Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Figure Southeast Asia Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Figure India Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Type (2018-2025)
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2018
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2025
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Application (2018-2025)
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2018
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