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Global Help Desk Outsourcing Market Size, Status and Forecast 2019-2025

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Date: 11-Jul-2019
No. of pages: 96
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Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.

Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users. 

Factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture.

In 2018, the global Help Desk Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Help Desk Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Help Desk Outsourcing development in United States, Europe and China.

The key players covered in this study

- CSC

- HCL Technologies

- HP Enterprise Services

- IBM

- Qcom Outsourcing

- Wipro

- ...

Market segment by Type, the product can be split into

- Outsourced Level 1 and Level 2 Support Services

- Outsourced Technical Helpdesk Support Services

Market segment by Application, split into

- Large Enterprises

- Small and Medium Enterprises

Market segment by Regions/Countries, this report covers

- United States

- Europe

- China

- Japan

- Southeast Asia

- India

- Central & South America

The study objectives of this report are:

- To analyze global Help Desk Outsourcing status, future forecast, growth opportunity, key market and key players.

- To present the Help Desk Outsourcing development in United States, Europe and China.

- To strategically profile the key players and comprehensively analyze their development plan and strategies.

- To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Help Desk Outsourcing are as follows:

- History Year: 2014-2018

- Base Year: 2018

- Estimated Year: 2019

- Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Global Help Desk Outsourcing Market Size, Status and Forecast 2019-2025

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Help Desk Outsourcing Market Size Growth Rate by Type (2014-2025)
1.4.2 Outsourced Level 1 and Level 2 Support Services
1.4.3 Outsourced Technical Helpdesk Support Services
1.5 Market by Application
1.5.1 Global Help Desk Outsourcing Market Share by Application (2014-2025)
1.5.2 Large Enterprises
1.5.3 Small and Medium Enterprises
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Help Desk Outsourcing Market Size
2.2 Help Desk Outsourcing Growth Trends by Regions
2.2.1 Help Desk Outsourcing Market Size by Regions (2014-2025)
2.2.2 Help Desk Outsourcing Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Help Desk Outsourcing Market Size by Manufacturers
3.1.1 Global Help Desk Outsourcing Revenue by Manufacturers (2014-2019)
3.1.2 Global Help Desk Outsourcing Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Help Desk Outsourcing Market Concentration Ratio (CR5 and HHI)
3.2 Help Desk Outsourcing Key Players Head office and Area Served
3.3 Key Players Help Desk Outsourcing Product/Solution/Service
3.4 Date of Enter into Help Desk Outsourcing Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Help Desk Outsourcing Market Size by Type (2014-2019)
4.2 Global Help Desk Outsourcing Market Size by Application (2014-2019)
5 United States
5.1 United States Help Desk Outsourcing Market Size (2014-2019)
5.2 Help Desk Outsourcing Key Players in United States
5.3 United States Help Desk Outsourcing Market Size by Type
5.4 United States Help Desk Outsourcing Market Size by Application
6 Europe
6.1 Europe Help Desk Outsourcing Market Size (2014-2019)
6.2 Help Desk Outsourcing Key Players in Europe
6.3 Europe Help Desk Outsourcing Market Size by Type
6.4 Europe Help Desk Outsourcing Market Size by Application
7 China
7.1 China Help Desk Outsourcing Market Size (2014-2019)
7.2 Help Desk Outsourcing Key Players in China
7.3 China Help Desk Outsourcing Market Size by Type
7.4 China Help Desk Outsourcing Market Size by Application
8 Japan
8.1 Japan Help Desk Outsourcing Market Size (2014-2019)
8.2 Help Desk Outsourcing Key Players in Japan
8.3 Japan Help Desk Outsourcing Market Size by Type
8.4 Japan Help Desk Outsourcing Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Help Desk Outsourcing Market Size (2014-2019)
9.2 Help Desk Outsourcing Key Players in Southeast Asia
9.3 Southeast Asia Help Desk Outsourcing Market Size by Type
9.4 Southeast Asia Help Desk Outsourcing Market Size by Application
10 India
10.1 India Help Desk Outsourcing Market Size (2014-2019)
10.2 Help Desk Outsourcing Key Players in India
10.3 India Help Desk Outsourcing Market Size by Type
10.4 India Help Desk Outsourcing Market Size by Application
11 Central & South America
11.1 Central & South America Help Desk Outsourcing Market Size (2014-2019)
11.2 Help Desk Outsourcing Key Players in Central & South America
11.3 Central & South America Help Desk Outsourcing Market Size by Type
11.4 Central & South America Help Desk Outsourcing Market Size by Application
12 International Players Profiles
12.1 CSC
12.1.1 CSC Company Details
12.1.2 Company Description and Business Overview
12.1.3 Help Desk Outsourcing Introduction
12.1.4 CSC Revenue in Help Desk Outsourcing Business (2014-2019)
12.1.5 CSC Recent Development
12.2 HCL Technologies
12.2.1 HCL Technologies Company Details
12.2.2 Company Description and Business Overview
12.2.3 Help Desk Outsourcing Introduction
12.2.4 HCL Technologies Revenue in Help Desk Outsourcing Business (2014-2019)
12.2.5 HCL Technologies Recent Development
12.3 HP Enterprise Services
12.3.1 HP Enterprise Services Company Details
12.3.2 Company Description and Business Overview
12.3.3 Help Desk Outsourcing Introduction
12.3.4 HP Enterprise Services Revenue in Help Desk Outsourcing Business (2014-2019)
12.3.5 HP Enterprise Services Recent Development
12.4 IBM
12.4.1 IBM Company Details
12.4.2 Company Description and Business Overview
12.4.3 Help Desk Outsourcing Introduction
12.4.4 IBM Revenue in Help Desk Outsourcing Business (2014-2019)
12.4.5 IBM Recent Development
12.5 Qcom Outsourcing
12.5.1 Qcom Outsourcing Company Details
12.5.2 Company Description and Business Overview
12.5.3 Help Desk Outsourcing Introduction
12.5.4 Qcom Outsourcing Revenue in Help Desk Outsourcing Business (2014-2019)
12.5.5 Qcom Outsourcing Recent Development
12.6 Wipro
12.6.1 Wipro Company Details
12.6.2 Company Description and Business Overview
12.6.3 Help Desk Outsourcing Introduction
12.6.4 Wipro Revenue in Help Desk Outsourcing Business (2014-2019)
12.6.5 Wipro Recent Development
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Help Desk Outsourcing Key Market Segments
Table Key Players Help Desk Outsourcing Covered
Table Global Help Desk Outsourcing Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global Help Desk Outsourcing Market Size Market Share by Type 2014-2025
Figure Outsourced Level 1 and Level 2 Support Services Figures
Table Key Players of Outsourced Level 1 and Level 2 Support Services
Figure Outsourced Technical Helpdesk Support Services Figures
Table Key Players of Outsourced Technical Helpdesk Support Services
Table Global Help Desk Outsourcing Market Size Growth by Application 2014-2025 (Million US$)
Figure Large Enterprises Case Studies
Figure Small and Medium Enterprises Case Studies
Figure Help Desk Outsourcing Report Years Considered
Table Global Help Desk Outsourcing Market Size 2014-2025 (Million US$)
Figure Global Help Desk Outsourcing Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Help Desk Outsourcing Market Size by Regions 2014-2025 (Million US$)
Table Global Help Desk Outsourcing Market Size by Regions 2014-2019 (Million US$)
Table Global Help Desk Outsourcing Market Share by Regions 2014-2019
Figure Global Help Desk Outsourcing Market Share by Regions 2014-2019
Figure Global Help Desk Outsourcing Market Share by Regions 2019
Table Market Top Trends
Table Global Help Desk Outsourcing Revenue by Manufacturers (2014-2019) (Million US$)
Table Global Help Desk Outsourcing Market Share by Manufacturers (2014-2019)
Figure Global Help Desk Outsourcing Market Share by Manufacturers in 2018
Table Global Help Desk Outsourcing Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Help Desk Outsourcing Product/Solution/Service
Table Date of Enter into Help Desk Outsourcing Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Global Help Desk Outsourcing Market Size Share by Type (2014-2019)
Figure Global Help Desk Outsourcing Market Size Market Share by Type (2014-2019)
Table Global Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Global Help Desk Outsourcing Market Size Share by Application (2014-2019)
Figure Global Help Desk Outsourcing Market Size Market Share by Application (2014-2019)
Figure Global Help Desk Outsourcing Revenue Market Share by Application in 2018
Figure United States Help Desk Outsourcing Market Size 2014-2019 (Million US$)
Table United States Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$)
Table United States Key Players Help Desk Outsourcing Market Share (2018-2019)
Table United States Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$)
Table United States Help Desk Outsourcing Market Share by Type (2014-2019)
Table United States Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$)
Table United States Help Desk Outsourcing Market Share by Application (2014-2019)
Figure Europe Help Desk Outsourcing Market Size 2014-2019 (Million US$)
Table Europe Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$)
Table Europe Key Players Help Desk Outsourcing Market Share (2018-2019)
Table Europe Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Europe Help Desk Outsourcing Market Share by Type (2014-2019)
Table Europe Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Europe Help Desk Outsourcing Market Share by Application (2014-2019)
Figure China Help Desk Outsourcing Market Size 2014-2019 (Million US$)
Table China Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$)
Table China Key Players Help Desk Outsourcing Market Share (2018-2019)
Table China Help Desk Outsourcing Market Size by Type (2014-20189) (Million US$)
Table China Help Desk Outsourcing Market Share by Type (2014-2019)
Table China Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$)
Table China Help Desk Outsourcing Market Share by Application (2014-2019)
Figure Japan Help Desk Outsourcing Market Size 2014-2019 (Million US$)
Table Japan Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$)
Table Japan Key Players Help Desk Outsourcing Market Share (2018-2019)
Table Japan Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Japan Help Desk Outsourcing Market Share by Type (2014-2019)
Table Japan Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Japan Help Desk Outsourcing Market Share by Application (2014-2019)
Figure Southeast Asia Help Desk Outsourcing Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Help Desk Outsourcing Market Share (2018-2019)
Table Southeast Asia Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Help Desk Outsourcing Market Share by Type (2014-2019)
Table Southeast Asia Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Help Desk Outsourcing Market Share by Application (2014-2019)
Figure India Help Desk Outsourcing Market Size 2014-2019 (Million US$)
Table India Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$)
Table India Key Players Help Desk Outsourcing Market Share (2018-2019)
Table India Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$)
Table India Help Desk Outsourcing Market Share by Type (2014-2019)
Table India Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$)
Table India Help Desk Outsourcing Market Share by Application (2014-2019)
Figure Central & South America Help Desk Outsourcing Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Help Desk Outsourcing Market Share (2018-2019)
Table Central & South America Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Central & South America Help Desk Outsourcing Market Share by Type (2014-2019)
Table Central & South America Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Central & South America Help Desk Outsourcing Market Share by Application (2014-2019)
Table CSC Company Details
Table CSC Revenue in Help Desk Outsourcing Business (2014-2019) (Million US$)
Figure CSC Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019)
Table CSC Recent Development
Table HCL Technologies Company Details
Table HCL Technologies Revenue in Help Desk Outsourcing Business (2014-2019)(Million US$)
Figure HCL Technologies Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019)
Table HCL Technologies Recent Development
Table HP Enterprise Services Company Details
Table HP Enterprise Services Revenue in Help Desk Outsourcing Business (2014-2019)(Million US$)
Figure HP Enterprise Services Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019)
Table HP Enterprise Services Recent Development
Table IBM Company Details
Table IBM Revenue in Help Desk Outsourcing Business (2014-2019)(Million US$)
Figure IBM Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019)
Table IBM Recent Development
Table Qcom Outsourcing Company Details
Table Qcom Outsourcing Revenue in Help Desk Outsourcing Business (2014-2019)(Million US$)
Figure Qcom Outsourcing Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019)
Table Qcom Outsourcing Recent Development
Table Wipro Company Details
Table Wipro Revenue in Help Desk Outsourcing Business (2014-2019)(Million US$)
Figure Wipro Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019)
Table Wipro Recent Development
Table Global Help Desk Outsourcing Market Size by Regions (Million US$) 2019-2025
Figure Global Help Desk Outsourcing Market Size Share by Regions (2019-2025)
Figure Global Help Desk Outsourcing Market Size Share by Regions in 2025
Figure United States Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Europe Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure China Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Japan Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure India Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD)
Table Global Help Desk Outsourcing Market Size by Product (2019-2025) (Million US$)
Figure Global Help Desk Outsourcing Market Size by Product (2019-2025)
Figure Global Help Desk Outsourcing Market Size by Product in 2025
Table Global Help Desk Outsourcing Market Size by Application (2019-2025) (Million US$)
Figure Global Help Desk Outsourcing Market Size by Application (2019-2025)
Figure Global Help Desk Outsourcing Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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