Global Contact Center Analytics Market Size, Status and Forecast 2019-2025

Global Contact Center Analytics Market Size, Status and Forecast 2019-2025

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Contact Center Analytics Market Size Growth Rate by Type (2014-2025)
1.4.2 On-Premises
1.4.3 On-Demand
1.5 Market by Application
1.5.1 Global Contact Center Analytics Market Share by Application (2019-2025)
1.5.2 Automatic Call Distributor
1.5.3 Log Management
1.5.4 Risk and Compliance Management
1.5.5 Real-time Monitoring and Reporting
1.5.6 Workforce Optimization
1.5.7 Customer Experience Management
1.5.8 Others applications
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Contact Center Analytics Market Size
2.2 Contact Center Analytics Growth Trends by Regions
2.2.1 Contact Center Analytics Market Size by Regions (2019-2025)
2.2.2 Contact Center Analytics Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
3 Market Share by Key Players
3.1 Contact Center Analytics Market Size by by Players
3.1.1 Global Contact Center Analytics Revenue by by Players (2014-2019)
3.1.2 Global Contact Center Analytics Revenue Market Share by by Players (2014-2019)
3.1.3 Global Contact Center Analytics Market Concentration Ratio (CR5 and HHI)
3.2 Contact Center Analytics Key Players Head office and Area Served
3.3 Key Players Contact Center Analytics Product/Solution/Service
3.4 Date of Enter into Contact Center Analytics Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Contact Center Analytics Market Size by Type (2014-2019)
4.2 Global Contact Center Analytics Market Size by Application (2014-2019)
5 North America
5.1 North America Contact Center Analytics Market Size (2014-2019)
5.2 Contact Center Analytics Key Players in North America
5.3 North America Contact Center Analytics Market Size by Type
5.4 North America Contact Center Analytics Market Size by Application
6 Europe
6.1 Europe Contact Center Analytics Market Size (2014-2019)
6.2 Contact Center Analytics Key Players in Europe
6.3 Europe Contact Center Analytics Market Size by Type
6.4 Europe Contact Center Analytics Market Size by Application
7 China
7.1 China Contact Center Analytics Market Size (2014-2019)
7.2 Contact Center Analytics Key Players in China
7.3 China Contact Center Analytics Market Size by Type
7.4 China Contact Center Analytics Market Size by Application
8 Japan
8.1 Japan Contact Center Analytics Market Size (2014-2019)
8.2 Contact Center Analytics Key Players in Japan
8.3 Japan Contact Center Analytics Market Size by Type
8.4 Japan Contact Center Analytics Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Contact Center Analytics Market Size (2014-2019)
9.2 Contact Center Analytics Key Players in Southeast Asia
9.3 Southeast Asia Contact Center Analytics Market Size by Type
9.4 Southeast Asia Contact Center Analytics Market Size by Application
10 India
10.1 India Contact Center Analytics Market Size (2014-2019)
10.2 Contact Center Analytics Key Players in India
10.3 India Contact Center Analytics Market Size by Type
10.4 India Contact Center Analytics Market Size by Application
11 Central & South America
11.1 Central & South America Contact Center Analytics Market Size (2014-2019)
11.2 Contact Center Analytics Key Players in Central & South America
11.3 Central & South America Contact Center Analytics Market Size by Type
11.4 Central & South America Contact Center Analytics Market Size by Application
12 International Players Profiles
12.1 Cisco Systems, Inc.
12.1.1 Cisco Systems, Inc. Company Details
12.1.2 Company Description and Business Overview
12.1.3 Contact Center Analytics Introduction
12.1.4 Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2014-2019))
12.1.5 Cisco Systems, Inc. Recent Development
12.2 Genpact Limited
12.2.1 Genpact Limited Company Details
12.2.2 Company Description and Business Overview
12.2.3 Contact Center Analytics Introduction
12.2.4 Genpact Limited Revenue in Contact Center Analytics Business (2014-2019)
12.2.5 Genpact Limited Recent Development
12.3 Verint Systems Inc.
12.3.1 Verint Systems Inc. Company Details
12.3.2 Company Description and Business Overview
12.3.3 Contact Center Analytics Introduction
12.3.4 Verint Systems Inc. Revenue in Contact Center Analytics Business (2014-2019)
12.3.5 Verint Systems Inc. Recent Development
12.4 8x8, Inc.
12.4.1 8x8, Inc. Company Details
12.4.2 Company Description and Business Overview
12.4.3 Contact Center Analytics Introduction
12.4.4 8x8, Inc. Revenue in Contact Center Analytics Business (2014-2019)
12.4.5 8x8, Inc. Recent Development
12.5 Genesys
12.5.1 Genesys Company Details
12.5.2 Company Description and Business Overview
12.5.3 Contact Center Analytics Introduction
12.5.4 Genesys Revenue in Contact Center Analytics Business (2014-2019)
12.5.5 Genesys Recent Development
12.6 Oracle Corporation
12.6.1 Oracle Corporation Company Details
12.6.2 Company Description and Business Overview
12.6.3 Contact Center Analytics Introduction
12.6.4 Oracle Corporation Revenue in Contact Center Analytics Business (2014-2019)
12.6.5 Oracle Corporation Recent Development
12.7 Mitel Networks Corporation
12.7.1 Mitel Networks Corporation Company Details
12.7.2 Company Description and Business Overview
12.7.3 Contact Center Analytics Introduction
12.7.4 Mitel Networks Corporation Revenue in Contact Center Analytics Business (2014-2019)
12.7.5 Mitel Networks Corporation Recent Development
12.8 SAP SE
12.8.1 SAP SE Company Details
12.8.2 Company Description and Business Overview
12.8.3 Contact Center Analytics Introduction
12.8.4 SAP SE Revenue in Contact Center Analytics Business (2014-2019)
12.8.5 SAP SE Recent Development
12.9 Nice Ltd.
12.9.1 Nice Ltd. Company Details
12.9.2 Company Description and Business Overview
12.9.3 Contact Center Analytics Introduction
12.9.4 Nice Ltd. Revenue in Contact Center Analytics Business (2014-2019)
12.9.5 Nice Ltd. Recent Development
12.10 Enghouse Interactive
12.10.1 Enghouse Interactive Company Details
12.10.2 Company Description and Business Overview
12.10.3 Contact Center Analytics Introduction
12.10.4 Enghouse Interactive Revenue in Contact Center Analytics Business (2014-2019)
12.10.5 Enghouse Interactive Recent Development
12.11 Five9, Inc.
12.12 Callminer
12.13 Servion Global Solutions
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Contact Center Analytics Key Market Segments
Table Key Players Contact Center Analytics Covered
Table Global Contact Center Analytics Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer On-Premises Figures
Table Key Players of On-Premises
Figuer On-Demand Figures
Table Key Players of On-Demand
Table Global Contact Center Analytics Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Contact Center Analytics Market Share by Application in 2018 & 2025
Figure Automatic Call Distributor Case Studies
Figure Log Management Case Studies
Figure Risk and Compliance Management Case Studies
Figure Real-time Monitoring and Reporting Case Studies
Figure Workforce Optimization Case Studies
Figure Customer Experience Management Case Studies
Figure Others applications Case Studies
Figure Contact Center Analytics Report Years Considered
Figure Global Contact Center Analytics Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Contact Center Analytics Market Size by Regions 2019-2025 (Million US$)
Table Global Contact Center Analytics Market Size by Regions 2019-2025 (Million US$)
Table Global Contact Center Analytics Market Share by Regions 2014-2019
Figure Global Contact Center Analytics Market Share by Regions 2014-2019
Figure Global Contact Center Analytics Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Contact Center Analytics Revenue by by Players (2014-2019) (Million US$)
Table Global Contact Center Analytics Market Share by by Players (2014-2019)
Figure Global Contact Center Analytics Market Share by by Players in 2018
Table Global Contact Center Analytics by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Contact Center Analytics Product/Solution/Service
Table Date of Enter into Contact Center Analytics Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Contact Center Analytics Market Size by Type (2014-2019) (Million US$)
Table Global Contact Center Analytics Market Size Share by Type (2014-2019)
Figure Global Contact Center Analytics Market Size Market Share by Type (2014-2019)
Table Global Contact Center Analytics Market Size by Application (2014-2019) (Million US$)
Table Global Contact Center Analytics Market Size Share by Application (2014-2019)
Figure Global Contact Center Analytics Market Size Market Share by Application (2014-2019)
Figure Global Contact Center Analytics Revenue Market Share by Application in 2018
Figure North America Contact Center Analytics Market Size 2014-2019 (Million US$)
Table North America Key Players Contact Center Analytics Revenue (2018-2019) (Million US$)
Table North America Key Players Contact Center Analytics Market Share (2018-2019)
Table North America Contact Center Analytics Market Size by Type 2014-2019 (Million US$)
Table North America Contact Center Analytics Market Share by Type 2014-2019
Table North America Contact Center Analytics Market Size by Application 2014-2019 (Million US$)
Table North America Contact Center Analytics Market Share by Application 2014-2019
Figure Europe Contact Center Analytics Market Size 2014-2019 (Million US$)
Table Europe Key Players Contact Center Analytics Revenue (2018-2019) (Million US$)
Table Europe Key Players Contact Center Analytics Market Share (2018-2019)
Table Europe Contact Center Analytics Market Size by Type 2014-2019 (Million US$)
Table Europe Contact Center Analytics Market Share by Type 2014-2019
Table Europe Contact Center Analytics Market Size by Application 2014-2019 (Million US$)
Table Europe Contact Center Analytics Market Share by Application 2014-2019
Figure China Contact Center Analytics Market Size 2014-2019 (Million US$)
Table China Key Players Contact Center Analytics Revenue (2018-2019) (Million US$)
Table China Key Players Contact Center Analytics Market Share (2018-2019)
Table China Contact Center Analytics Market Size by Type 2014-2019 (Million US$)
Table China Contact Center Analytics Market Share by Type 2014-2019
Table China Contact Center Analytics Market Size by Application 2014-2019 (Million US$)
Table China Contact Center Analytics Market Share by Application 2014-2019
Figure Japan Contact Center Analytics Market Size 2014-2019 (Million US$)
Table Japan Key Players Contact Center Analytics Revenue (2018-2019) (Million US$)
Table Japan Key Players Contact Center Analytics Market Share (2018-2019)
Table Japan Contact Center Analytics Market Size by Type 2014-2019 (Million US$)
Table Japan Contact Center Analytics Market Share by Type 2014-2019
Table Japan Contact Center Analytics Market Size by Application 2014-2019 (Million US$)
Table Japan Contact Center Analytics Market Share by Application 2014-2019
Figure Southeast Asia Contact Center Analytics Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Contact Center Analytics Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Contact Center Analytics Market Share (2018-2019)
Table Southeast Asia Contact Center Analytics Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia Contact Center Analytics Market Share by Type 2014-2019
Table Southeast Asia Contact Center Analytics Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia Contact Center Analytics Market Share by Application 2014-2019
Figure India Contact Center Analytics Market Size 2014-2019 (Million US$)
Table India Key Players Contact Center Analytics Revenue (2018-2019) (Million US$)
Table India Key Players Contact Center Analytics Market Share (2018-2019)
Table India Contact Center Analytics Market Size by Type 2014-2019 (Million US$)
Table India Contact Center Analytics Market Share by Type 2014-2019
Table India Contact Center Analytics Market Size by Application 2014-2019 (Million US$)
Table India Contact Center Analytics Market Share by Application 2014-2019
Figure Central & South America Contact Center Analytics Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Contact Center Analytics Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Contact Center Analytics Market Share (2018-2019)
Table Central & South America Contact Center Analytics Market Size by Type 2014-2019 (Million US$)
Table Central & South America Contact Center Analytics Market Share by Type 2014-2019
Table Central & South America Contact Center Analytics Market Size by Application 2014-2019 (Million US$)
Table Central & South America Contact Center Analytics Market Share by Application 2014-2019
Table Cisco Systems, Inc. Company Details
Table Cisco Systems, Inc. Revenue in Contact Center Analytics Business 2014-2019 (Million US$)
Figure Cisco Systems, Inc. Revenue Growth Rate in Contact Center Analytics Business (2014-2019)
Table Cisco Systems, Inc. Recent Development
Table Genpact Limited Company Details
Table Genpact Limited Revenue in Contact Center Analytics Business 2014-2019 (Million US$)
Figure Genpact Limited Revenue Growth Rate in Contact Center Analytics Business (2014-2019)
Table Genpact Limited Recent Development
Table Verint Systems Inc. Company Details
Table Verint Systems Inc. Revenue in Contact Center Analytics Business 2014-2019 (Million US$)
Figure Verint Systems Inc. Revenue Growth Rate in Contact Center Analytics Business (2014-2019)
Table Verint Systems Inc. Recent Development
Table 8x8, Inc. Company Details
Table 8x8, Inc. Revenue in Contact Center Analytics Business 2014-2019 (Million US$)
Figure 8x8, Inc. Revenue Growth Rate in Contact Center Analytics Business (2014-2019)
Table 8x8, Inc. Recent Development
Table Genesys Company Details
Table Genesys Revenue in Contact Center Analytics Business 2014-2019 (Million US$)
Figure Genesys Revenue Growth Rate in Contact Center Analytics Business (2014-2019)
Table Genesys Recent Development
Table Oracle Corporation Company Details
Table Oracle Corporation Revenue in Contact Center Analytics Business 2014-2019 (Million US$)
Figure Oracle Corporation Revenue Growth Rate in Contact Center Analytics Business (2014-2019)
Table Oracle Corporation Recent Development
Table Mitel Networks Corporation Company Details
Table Mitel Networks Corporation Revenue in Contact Center Analytics Business 2014-2019 (Million US$)
Figure Mitel Networks Corporation Revenue Growth Rate in Contact Center Analytics Business (2014-2019)
Table Mitel Networks Corporation Recent Development
Table SAP SE Company Details
Table SAP SE Revenue in Contact Center Analytics Business 2014-2019 (Million US$)
Figure SAP SE Revenue Growth Rate in Contact Center Analytics Business (2014-2019)
Table SAP SE Recent Development
Table Nice Ltd. Company Details
Table Nice Ltd. Revenue in Contact Center Analytics Business 2014-2019 (Million US$)
Figure Nice Ltd. Revenue Growth Rate in Contact Center Analytics Business (2014-2019)
Table Nice Ltd. Recent Development
Table Enghouse Interactive Company Details
Table Enghouse Interactive Revenue in Contact Center Analytics Business 2014-2019 (Million US$)
Figure Enghouse Interactive Revenue Growth Rate in Contact Center Analytics Business (2014-2019)
Table Enghouse Interactive Recent Development
Table Five9, Inc. Company Details
Table Callminer Company Details
Table Servion Global Solutions Company Details
Table Global Contact Center Analytics Market Size by Regions (Million US$) 2019-2025
Figure Global Contact Center Analytics Market Size Share by Regions (2019-2025)
Figure Global Contact Center Analytics Market Size Share by Regions in 2025
Figure North America Contact Center Analytics Market Size Forecast (2019-2025)(Million USD)
Figure Europe Contact Center Analytics Market Size Forecast (2019-2025)(Million USD)
Figure China Contact Center Analytics Market Size Forecast (2019-2025)(Million USD)
Figure Japan Contact Center Analytics Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Contact Center Analytics Market Size Forecast (2019-2025)(Million USD)
Figure India Contact Center Analytics Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Contact Center Analytics Market Size Forecast (2019-2025)(Million USD)
Table Global Contact Center Analytics Market Size by Product (2019-2025) (Million US$)
Figure Global Contact Center Analytics Market Size by Product (2019-2025)
Figure Global Contact Center Analytics Market Size by Product in 2025
Table Global Contact Center Analytics Market Size by Application (2019-2025) (Million US$)
Figure Global Contact Center Analytics Market Size by Application (2019-2025)
Figure Global Contact Center Analytics Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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