Global Cloud Contact Center Market Size, Status and Forecast 2018-2025

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Date: 19-Oct-2018
No. of pages: 109
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In 2017, the global Cloud Contact Center market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.

This report focuses on the global Cloud Contact Center status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Cloud Contact Center development in United States, Europe and China.

The key players covered in this study

- 8x8, Inc.

- Five9

- Cisco

- Genesys

- Oracle

- Newvoicemedia

- Connect First

- Aspect Software

- Nice Ltd.

- 3clogic

- Bt Group

- West Corporation

- Liveops

- Mitel Networks Corporation

- Ozonetel Systems Pvt. Ltd

- Evolve IP, LLC.

Market segment by Type, the product can be split into

- Public Cloud

- Private Cloud

- Hybrid Cloud

Market segment by Application, split into

- BFSI

- Consumer Goods and Retail

- Government and Public Sector

- Healthcare and Life Sciences

- Manufacturing

- Media and Entertainment

- Telecommunication and Information Technology Enabled Services (ITES)

- Others

Market segment by Regions/Countries, this report covers

- United States

- Europe

- China

- Japan

- Southeast Asia

- India

- Central & South America

The study objectives of this report are:

- To analyze global Cloud Contact Center status, future forecast, growth opportunity, key market and key players.

- To present the Cloud Contact Center development in United States, Europe and China.

- To strategically profile the key players and comprehensively analyze their development plan and strategies.

- To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Cloud Contact Center are as follows:

- History Year: 2013-2017

- Base Year: 2017

- Estimated Year: 2018

- Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Global Cloud Contact Center Market Size, Status and Forecast 2018-2025

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Cloud Contact Center Market Size Growth Rate by Type (2013-2025)
1.4.2 Public Cloud
1.4.3 Private Cloud
1.4.4 Hybrid Cloud
1.5 Market by Application
1.5.1 Global Cloud Contact Center Market Share by Application (2013-2025)
1.5.2 BFSI
1.5.3 Consumer Goods and Retail
1.5.4 Government and Public Sector
1.5.5 Healthcare and Life Sciences
1.5.6 Manufacturing
1.5.7 Media and Entertainment
1.5.8 Telecommunication and Information Technology Enabled Services (ITES)
1.5.9 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Cloud Contact Center Market Size
2.2 Cloud Contact Center Growth Trends by Regions
2.2.1 Cloud Contact Center Market Size by Regions (2013-2025)
2.2.2 Cloud Contact Center Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Cloud Contact Center Market Size by Manufacturers
3.1.1 Global Cloud Contact Center Revenue by Manufacturers (2013-2018)
3.1.2 Global Cloud Contact Center Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Cloud Contact Center Market Concentration Ratio (CR5 and HHI)
3.2 Cloud Contact Center Key Players Head office and Area Served
3.3 Key Players Cloud Contact Center Product/Solution/Service
3.4 Date of Enter into Cloud Contact Center Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Cloud Contact Center Market Size by Type (2013-2018)
4.2 Global Cloud Contact Center Market Size by Application (2013-2018)
5 United States
5.1 United States Cloud Contact Center Market Size (2013-2018)
5.2 Cloud Contact Center Key Players in United States
5.3 United States Cloud Contact Center Market Size by Type
5.4 United States Cloud Contact Center Market Size by Application
6 Europe
6.1 Europe Cloud Contact Center Market Size (2013-2018)
6.2 Cloud Contact Center Key Players in Europe
6.3 Europe Cloud Contact Center Market Size by Type
6.4 Europe Cloud Contact Center Market Size by Application
7 China
7.1 China Cloud Contact Center Market Size (2013-2018)
7.2 Cloud Contact Center Key Players in China
7.3 China Cloud Contact Center Market Size by Type
7.4 China Cloud Contact Center Market Size by Application
8 Japan
8.1 Japan Cloud Contact Center Market Size (2013-2018)
8.2 Cloud Contact Center Key Players in Japan
8.3 Japan Cloud Contact Center Market Size by Type
8.4 Japan Cloud Contact Center Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Cloud Contact Center Market Size (2013-2018)
9.2 Cloud Contact Center Key Players in Southeast Asia
9.3 Southeast Asia Cloud Contact Center Market Size by Type
9.4 Southeast Asia Cloud Contact Center Market Size by Application
10 India
10.1 India Cloud Contact Center Market Size (2013-2018)
10.2 Cloud Contact Center Key Players in India
10.3 India Cloud Contact Center Market Size by Type
10.4 India Cloud Contact Center Market Size by Application
11 Central & South America
11.1 Central & South America Cloud Contact Center Market Size (2013-2018)
11.2 Cloud Contact Center Key Players in Central & South America
11.3 Central & South America Cloud Contact Center Market Size by Type
11.4 Central & South America Cloud Contact Center Market Size by Application
12 International Players Profiles
12.1 8x8, Inc.
12.1.1 8x8, Inc. Company Details
12.1.2 Company Description and Business Overview
12.1.3 Cloud Contact Center Introduction
12.1.4 8x8, Inc. Revenue in Cloud Contact Center Business (2013-2018)
12.1.5 8x8, Inc. Recent Development
12.2 Five9
12.2.1 Five9 Company Details
12.2.2 Company Description and Business Overview
12.2.3 Cloud Contact Center Introduction
12.2.4 Five9 Revenue in Cloud Contact Center Business (2013-2018)
12.2.5 Five9 Recent Development
12.3 Cisco
12.3.1 Cisco Company Details
12.3.2 Company Description and Business Overview
12.3.3 Cloud Contact Center Introduction
12.3.4 Cisco Revenue in Cloud Contact Center Business (2013-2018)
12.3.5 Cisco Recent Development
12.4 Genesys
12.4.1 Genesys Company Details
12.4.2 Company Description and Business Overview
12.4.3 Cloud Contact Center Introduction
12.4.4 Genesys Revenue in Cloud Contact Center Business (2013-2018)
12.4.5 Genesys Recent Development
12.5 Oracle
12.5.1 Oracle Company Details
12.5.2 Company Description and Business Overview
12.5.3 Cloud Contact Center Introduction
12.5.4 Oracle Revenue in Cloud Contact Center Business (2013-2018)
12.5.5 Oracle Recent Development
12.6 Newvoicemedia
12.6.1 Newvoicemedia Company Details
12.6.2 Company Description and Business Overview
12.6.3 Cloud Contact Center Introduction
12.6.4 Newvoicemedia Revenue in Cloud Contact Center Business (2013-2018)
12.6.5 Newvoicemedia Recent Development
12.7 Connect First
12.7.1 Connect First Company Details
12.7.2 Company Description and Business Overview
12.7.3 Cloud Contact Center Introduction
12.7.4 Connect First Revenue in Cloud Contact Center Business (2013-2018)
12.7.5 Connect First Recent Development
12.8 Aspect Software
12.8.1 Aspect Software Company Details
12.8.2 Company Description and Business Overview
12.8.3 Cloud Contact Center Introduction
12.8.4 Aspect Software Revenue in Cloud Contact Center Business (2013-2018)
12.8.5 Aspect Software Recent Development
12.9 Nice Ltd.
12.9.1 Nice Ltd. Company Details
12.9.2 Company Description and Business Overview
12.9.3 Cloud Contact Center Introduction
12.9.4 Nice Ltd. Revenue in Cloud Contact Center Business (2013-2018)
12.9.5 Nice Ltd. Recent Development
12.10 3clogic
12.10.1 3clogic Company Details
12.10.2 Company Description and Business Overview
12.10.3 Cloud Contact Center Introduction
12.10.4 3clogic Revenue in Cloud Contact Center Business (2013-2018)
12.10.5 3clogic Recent Development
12.11 Bt Group
12.12 West Corporation
12.13 Liveops
12.14 Mitel Networks Corporation
12.15 Ozonetel Systems Pvt. Ltd
12.16 Evolve IP, LLC.
13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Cloud Contact Center Key Market Segments
Table Key Players Cloud Contact Center Covered
Table Global Cloud Contact Center Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Cloud Contact Center Market Size Market Share by Type 2013-2025
Figure Public Cloud Figures
Table Key Players of Public Cloud
Figure Private Cloud Figures
Table Key Players of Private Cloud
Figure Hybrid Cloud Figures
Table Key Players of Hybrid Cloud
Table Global Cloud Contact Center Market Size Growth by Application 2013-2025 (Million US$)
Figure BFSI Case Studies
Figure Consumer Goods and Retail Case Studies
Figure Government and Public Sector Case Studies
Figure Healthcare and Life Sciences Case Studies
Figure Manufacturing Case Studies
Figure Media and Entertainment Case Studies
Figure Telecommunication and Information Technology Enabled Services (ITES) Case Studies
Figure Others Case Studies
Figure Cloud Contact Center Report Years Considered
Table Global Cloud Contact Center Market Size 2013-2025 (Million US$)
Figure Global Cloud Contact Center Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Cloud Contact Center Market Size by Regions 2013-2025 (Million US$)
Table Global Cloud Contact Center Market Size by Regions 2013-2018 (Million US$)
Table Global Cloud Contact Center Market Share by Regions 2013-2018
Figure Global Cloud Contact Center Market Share by Regions 2013-2018
Figure Global Cloud Contact Center Market Share by Regions 2018
Table Market Top Trends
Table Global Cloud Contact Center Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Cloud Contact Center Market Share by Manufacturers (2013-2018)
Figure Global Cloud Contact Center Market Share by Manufacturers in 2018
Table Global Cloud Contact Center Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Cloud Contact Center Product/Solution/Service
Table Date of Enter into Cloud Contact Center Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
Table Global Cloud Contact Center Market Size Share by Type (2013-2018)
Figure Global Cloud Contact Center Market Size Market Share by Type (2013-2018)
Table Global Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
Table Global Cloud Contact Center Market Size Share by Application (2013-2018)
Figure Global Cloud Contact Center Market Size Market Share by Application (2013-2018)
Figure Global Cloud Contact Center Revenue Market Share by Application in 2017
Figure United States Cloud Contact Center Market Size 2013-2018 (Million US$)
Table United States Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
Table United States Key Players Cloud Contact Center Market Share (2017-2018)
Table United States Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
Table United States Cloud Contact Center Market Share by Type (2013-2018)
Table United States Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
Table United States Cloud Contact Center Market Share by Application (2013-2018)
Figure Europe Cloud Contact Center Market Size 2013-2018 (Million US$)
Table Europe Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
Table Europe Key Players Cloud Contact Center Market Share (2017-2018)
Table Europe Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
Table Europe Cloud Contact Center Market Share by Type (2013-2018)
Table Europe Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
Table Europe Cloud Contact Center Market Share by Application (2013-2018)
Figure China Cloud Contact Center Market Size 2013-2018 (Million US$)
Table China Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
Table China Key Players Cloud Contact Center Market Share (2017-2018)
Table China Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
Table China Cloud Contact Center Market Share by Type (2013-2018)
Table China Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
Table China Cloud Contact Center Market Share by Application (2013-2018)
Figure Japan Cloud Contact Center Market Size 2013-2018 (Million US$)
Table Japan Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
Table Japan Key Players Cloud Contact Center Market Share (2017-2018)
Table Japan Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
Table Japan Cloud Contact Center Market Share by Type (2013-2018)
Table Japan Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
Table Japan Cloud Contact Center Market Share by Application (2013-2018)
Figure Southeast Asia Cloud Contact Center Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Cloud Contact Center Market Share (2017-2018)
Table Southeast Asia Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Cloud Contact Center Market Share by Type (2013-2018)
Table Southeast Asia Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Cloud Contact Center Market Share by Application (2013-2018)
Figure India Cloud Contact Center Market Size 2013-2018 (Million US$)
Table India Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
Table India Key Players Cloud Contact Center Market Share (2017-2018)
Table India Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
Table India Cloud Contact Center Market Share by Type (2013-2018)
Table India Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
Table India Cloud Contact Center Market Share by Application (2013-2018)
Figure Central & South America Cloud Contact Center Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Cloud Contact Center Market Share (2017-2018)
Table Central & South America Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
Table Central & South America Cloud Contact Center Market Share by Type (2013-2018)
Table Central & South America Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
Table Central & South America Cloud Contact Center Market Share by Application (2013-2018)
Table 8x8, Inc. Company Details
Table 8x8, Inc. Revenue in Cloud Contact Center Business (2013-2018) (Million US$)
Figure 8x8, Inc. Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
Table 8x8, Inc. Recent Development
Table Five9 Company Details
Table Five9 Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
Figure Five9 Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
Table Five9 Recent Development
Table Cisco Company Details
Table Cisco Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
Figure Cisco Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
Table Cisco Recent Development
Table Genesys Company Details
Table Genesys Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
Figure Genesys Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
Table Genesys Recent Development
Table Oracle Company Details
Table Oracle Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
Figure Oracle Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
Table Oracle Recent Development
Table Newvoicemedia Company Details
Table Newvoicemedia Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
Figure Newvoicemedia Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
Table Newvoicemedia Recent Development
Table Connect First Company Details
Table Connect First Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
Figure Connect First Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
Table Connect First Recent Development
Table Aspect Software Company Details
Table Aspect Software Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
Figure Aspect Software Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
Table Aspect Software Recent Development
Table Nice Ltd. Company Details
Table Nice Ltd. Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
Figure Nice Ltd. Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
Table Nice Ltd. Recent Development
Table 3clogic Company Details
Table 3clogic Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
Figure 3clogic Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
Table 3clogic Recent Development
Table Bt Group Company Details
Table West Corporation Company Details
Table Liveops Company Details
Table Mitel Networks Corporation Company Details
Table Ozonetel Systems Pvt. Ltd Company Details
Table Evolve IP, LLC. Company Details
Table Global Cloud Contact Center Market Size by Regions (Million US$) 2018-2025
Figure Global Cloud Contact Center Market Size Share by Regions (2018-2025)
Figure Global Cloud Contact Center Market Size Share by Regions in 2025
Figure United States Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
Figure Europe Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
Figure China Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
Figure Japan Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
Figure India Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
Table Global Cloud Contact Center Market Size by Product (2018-2025) (Million US$)
Figure Global Cloud Contact Center Market Size by Product (2018-2025)
Figure Global Cloud Contact Center Market Size by Product in 2025
Table Global Cloud Contact Center Market Size by Application (2018-2025) (Million US$)
Figure Global Cloud Contact Center Market Size by Application (2018-2025)
Figure Global Cloud Contact Center Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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