Global Call Centre Workforce Management Software Market 2019 by Manufacturers, Countries, Type and Application, Forecast to 2024

Publisher Name :
Date: 17-Jan-2019
No. of pages: 116

Contact center workforce software is used by companies to manage their call center employees' schedules, activities, and performance.

Scope of the Report:

The global Call Centre Workforce Management Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Call Centre Workforce Management Software.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

This report studies the Call Centre Workforce Management Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Call Centre Workforce Management Software market by product type and applications/end industries.

Market Segment by Companies, this report covers

- Aspect

- Genesys

- Avaya

- Calabrio

- NICE

- Five9

- 8x8

- Monet Software

- Injixo

- Dixa

- Mattersight

- Verint

- PlayVox

- Nectar Desk

Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

- On-Premises

- Cloud Based

Market Segment by Applications, can be divided into

- Large Enterprised

- SMEs

Global Call Centre Workforce Management Software Market 2019 by Manufacturers, Countries, Type and Application, Forecast to 2024

Table of Contents

1 Call Centre Workforce Management Software Market Overview
1.1 Product Overview and Scope of Call Centre Workforce Management Software
1.2 Classification of Call Centre Workforce Management Software by Types
1.2.1 Global Call Centre Workforce Management Software Revenue Comparison by Types (2017-2023)
1.2.2 Global Call Centre Workforce Management Software Revenue Market Share by Types in 2017
1.2.3 On-Premises
1.2.4 Cloud Based
1.3 Global Call Centre Workforce Management Software Market by Application
1.3.1 Global Call Centre Workforce Management Software Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Large Enterprised
1.3.3 SMEs
1.4 Global Call Centre Workforce Management Software Market by Regions
1.4.1 Global Call Centre Workforce Management Software Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Call Centre Workforce Management Software Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Call Centre Workforce Management Software Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Call Centre Workforce Management Software Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Call Centre Workforce Management Software Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Call Centre Workforce Management Software Status and Prospect (2013-2023)
1.5 Global Market Size of Call Centre Workforce Management Software (2013-2023)
2 Manufacturers Profiles
2.1 Aspect
2.1.1 Business Overview
2.1.2 Call Centre Workforce Management Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Aspect Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 Genesys
2.2.1 Business Overview
2.2.2 Call Centre Workforce Management Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Genesys Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.3 Avaya
2.3.1 Business Overview
2.3.2 Call Centre Workforce Management Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Avaya Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.4 Calabrio
2.4.1 Business Overview
2.4.2 Call Centre Workforce Management Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Calabrio Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.5 NICE
2.5.1 Business Overview
2.5.2 Call Centre Workforce Management Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 NICE Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.6 Five9
2.6.1 Business Overview
2.6.2 Call Centre Workforce Management Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Five9 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.7 8x8
2.7.1 Business Overview
2.7.2 Call Centre Workforce Management Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 8x8 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.8 Monet Software
2.8.1 Business Overview
2.8.2 Call Centre Workforce Management Software Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Monet Software Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.9 Injixo
2.9.1 Business Overview
2.9.2 Call Centre Workforce Management Software Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Injixo Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.10 Dixa
2.10.1 Business Overview
2.10.2 Call Centre Workforce Management Software Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Dixa Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.11 Mattersight
2.11.1 Business Overview
2.11.2 Call Centre Workforce Management Software Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Mattersight Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.12 Verint
2.12.1 Business Overview
2.12.2 Call Centre Workforce Management Software Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 Verint Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.13 PlayVox
2.13.1 Business Overview
2.13.2 Call Centre Workforce Management Software Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 PlayVox Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.14 Nectar Desk
2.14.1 Business Overview
2.14.2 Call Centre Workforce Management Software Type and Applications
2.14.2.1 Product A
2.14.2.2 Product B
2.14.3 Nectar Desk Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
3 Global Call Centre Workforce Management Software Market Competition, by Players
3.1 Global Call Centre Workforce Management Software Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 Call Centre Workforce Management Software Players Market Share
3.2.2 Top 10 Call Centre Workforce Management Software Players Market Share
3.3 Market Competition Trend
4 Global Call Centre Workforce Management Software Market Size by Regions
4.1 Global Call Centre Workforce Management Software Revenue and Market Share by Regions
4.2 North America Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
4.3 Europe Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
4.5 South America Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
5 North America Call Centre Workforce Management Software Revenue by Countries
5.1 North America Call Centre Workforce Management Software Revenue by Countries (2013-2018)
5.2 USA Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
5.3 Canada Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
5.4 Mexico Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
6 Europe Call Centre Workforce Management Software Revenue by Countries
6.1 Europe Call Centre Workforce Management Software Revenue by Countries (2013-2018)
6.2 Germany Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
6.3 UK Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
6.4 France Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
6.5 Russia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
6.6 Italy Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
7 Asia-Pacific Call Centre Workforce Management Software Revenue by Countries
7.1 Asia-Pacific Call Centre Workforce Management Software Revenue by Countries (2013-2018)
7.2 China Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
7.3 Japan Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
7.4 Korea Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
7.5 India Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
8 South America Call Centre Workforce Management Software Revenue by Countries
8.1 South America Call Centre Workforce Management Software Revenue by Countries (2013-2018)
8.2 Brazil Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
8.3 Argentina Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
8.4 Colombia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
9 Middle East and Africa Revenue Call Centre Workforce Management Software by Countries
9.1 Middle East and Africa Call Centre Workforce Management Software Revenue by Countries (2013-2018)
9.2 Saudi Arabia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
9.3 UAE Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
9.4 Egypt Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
9.5 Nigeria Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
9.6 South Africa Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
10 Global Call Centre Workforce Management Software Market Segment by Type
10.1 Global Call Centre Workforce Management Software Revenue and Market Share by Type (2013-2018)
10.2 Global Call Centre Workforce Management Software Market Forecast by Type (2018-2023)
10.3 On-Premises Revenue Growth Rate (2013-2023)
10.4 Cloud Based Revenue Growth Rate (2013-2023)
11 Global Call Centre Workforce Management Software Market Segment by Application
11.1 Global Call Centre Workforce Management Software Revenue Market Share by Application (2013-2018)
11.2 Call Centre Workforce Management Software Market Forecast by Application (2018-2023)
11.3 Large Enterprised Revenue Growth (2013-2018)
11.4 SMEs Revenue Growth (2013-2018)
12 Global Call Centre Workforce Management Software Market Size Forecast (2018-2023)
12.1 Global Call Centre Workforce Management Software Market Size Forecast (2018-2023)
12.2 Global Call Centre Workforce Management Software Market Forecast by Regions (2018-2023)
12.3 North America Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
12.4 Europe Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
12.6 South America Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source

List of Tables and Figures

Figure Call Centre Workforce Management Software Picture
Table Product Specifications of Call Centre Workforce Management Software
Table Global Call Centre Workforce Management Software and Revenue (Million USD) Market Split by Product Type
Figure Global Call Centre Workforce Management Software Revenue Market Share by Types in 2017
Figure On-Premises Picture
Figure Cloud Based Picture
Table Global Call Centre Workforce Management Software Revenue (Million USD) by Application (2013-2023)
Figure Call Centre Workforce Management Software Revenue Market Share by Applications in 2017
Figure Large Enterprised Picture
Figure SMEs Picture
Table Global Market Call Centre Workforce Management Software Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America Call Centre Workforce Management Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe Call Centre Workforce Management Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific Call Centre Workforce Management Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America Call Centre Workforce Management Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa Call Centre Workforce Management Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global Call Centre Workforce Management Software Revenue (Million USD) and Growth Rate (2013-2023)
Table Aspect Basic Information, Manufacturing Base and Competitors
Table Aspect Call Centre Workforce Management Software Type and Applications
Table Aspect Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Genesys Basic Information, Manufacturing Base and Competitors
Table Genesys Call Centre Workforce Management Software Type and Applications
Table Genesys Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Avaya Basic Information, Manufacturing Base and Competitors
Table Avaya Call Centre Workforce Management Software Type and Applications
Table Avaya Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Calabrio Basic Information, Manufacturing Base and Competitors
Table Calabrio Call Centre Workforce Management Software Type and Applications
Table Calabrio Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table NICE Basic Information, Manufacturing Base and Competitors
Table NICE Call Centre Workforce Management Software Type and Applications
Table NICE Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Five9 Basic Information, Manufacturing Base and Competitors
Table Five9 Call Centre Workforce Management Software Type and Applications
Table Five9 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table 8x8 Basic Information, Manufacturing Base and Competitors
Table 8x8 Call Centre Workforce Management Software Type and Applications
Table 8x8 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Monet Software Basic Information, Manufacturing Base and Competitors
Table Monet Software Call Centre Workforce Management Software Type and Applications
Table Monet Software Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Injixo Basic Information, Manufacturing Base and Competitors
Table Injixo Call Centre Workforce Management Software Type and Applications
Table Injixo Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Dixa Basic Information, Manufacturing Base and Competitors
Table Dixa Call Centre Workforce Management Software Type and Applications
Table Dixa Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Mattersight Basic Information, Manufacturing Base and Competitors
Table Mattersight Call Centre Workforce Management Software Type and Applications
Table Mattersight Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Verint Basic Information, Manufacturing Base and Competitors
Table Verint Call Centre Workforce Management Software Type and Applications
Table Verint Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table PlayVox Basic Information, Manufacturing Base and Competitors
Table PlayVox Call Centre Workforce Management Software Type and Applications
Table PlayVox Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Nectar Desk Basic Information, Manufacturing Base and Competitors
Table Nectar Desk Call Centre Workforce Management Software Type and Applications
Table Nectar Desk Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Table Global Call Centre Workforce Management Software Revenue (Million USD) by Players (2013-2018)
Table Global Call Centre Workforce Management Software Revenue Share by Players (2013-2018)
Figure Global Call Centre Workforce Management Software Revenue Share by Players in 2016
Figure Global Call Centre Workforce Management Software Revenue Share by Players in 2017
Figure Global Top 5 Players Call Centre Workforce Management Software Revenue Market Share in 2017
Figure Global Top 10 Players Call Centre Workforce Management Software Revenue Market Share in 2017
Figure Global Call Centre Workforce Management Software Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global Call Centre Workforce Management Software Revenue (Million USD) by Regions (2013-2018)
Table Global Call Centre Workforce Management Software Revenue Market Share by Regions (2013-2018)
Figure Global Call Centre Workforce Management Software Revenue Market Share by Regions (2013-2018)
Figure Global Call Centre Workforce Management Software Revenue Market Share by Regions in 2017
Figure North America Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Europe Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure South America Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Table North America Call Centre Workforce Management Software Revenue by Countries (2013-2018)
Table North America Call Centre Workforce Management Software Revenue Market Share by Countries (2013-2018)
Figure North America Call Centre Workforce Management Software Revenue Market Share by Countries (2013-2018)
Figure North America Call Centre Workforce Management Software Revenue Market Share by Countries in 2017
Figure USA Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Canada Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Mexico Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Table Europe Call Centre Workforce Management Software Revenue (Million USD) by Countries (2013-2018)
Figure Europe Call Centre Workforce Management Software Revenue Market Share by Countries (2013-2018)
Figure Europe Call Centre Workforce Management Software Revenue Market Share by Countries in 2017
Figure Germany Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure UK Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure France Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Russia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Italy Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Table Asia-Pacific Call Centre Workforce Management Software Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific Call Centre Workforce Management Software Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific Call Centre Workforce Management Software Revenue Market Share by Countries in 2017
Figure China Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Japan Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Korea Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure India Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Southeast Asia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Table South America Call Centre Workforce Management Software Revenue by Countries (2013-2018)
Table South America Call Centre Workforce Management Software Revenue Market Share by Countries (2013-2018)
Figure South America Call Centre Workforce Management Software Revenue Market Share by Countries (2013-2018)
Figure South America Call Centre Workforce Management Software Revenue Market Share by Countries in 2017
Figure Brazil Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Argentina Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Colombia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Table Middle East and Africa Call Centre Workforce Management Software Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa Call Centre Workforce Management Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Call Centre Workforce Management Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Call Centre Workforce Management Software Revenue Market Share by Countries in 2017
Figure Saudi Arabia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure UAE Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Egypt Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure Nigeria Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Figure South Africa Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
Table Global Call Centre Workforce Management Software Revenue (Million USD) by Type (2013-2018)
Table Global Call Centre Workforce Management Software Revenue Share by Type (2013-2018)
Figure Global Call Centre Workforce Management Software Revenue Share by Type (2013-2018)
Figure Global Call Centre Workforce Management Software Revenue Share by Type in 2017
Table Global Call Centre Workforce Management Software Revenue Forecast by Type (2018-2023)
Figure Global Call Centre Workforce Management Software Market Share Forecast by Type (2018-2023)
Figure Global On-Premises Revenue Growth Rate (2013-2018)
Figure Global Cloud Based Revenue Growth Rate (2013-2018)
Table Global Call Centre Workforce Management Software Revenue by Application (2013-2018)
Table Global Call Centre Workforce Management Software Revenue Share by Application (2013-2018)
Figure Global Call Centre Workforce Management Software Revenue Share by Application (2013-2018)
Figure Global Call Centre Workforce Management Software Revenue Share by Application in 2017
Table Global Call Centre Workforce Management Software Revenue Forecast by Application (2018-2023)
Figure Global Call Centre Workforce Management Software Market Share Forecast by Application (2018-2023)
Figure Global Large Enterprised Revenue Growth Rate (2013-2018)
Figure Global SMEs Revenue Growth Rate (2013-2018)
Figure Global Call Centre Workforce Management Software Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global Call Centre Workforce Management Software Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global Call Centre Workforce Management Software Revenue Market Share Forecast by Regions (2018-2023)
Figure North America Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
Figure Europe Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
Figure Asia-Pacific Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
Figure South America Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
Figure Middle East and Africa Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
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