Economic slowdown and the subsequent focus of the Public sector on cost reduction and value for money have been driving the interest in outsourcing and its role in helping deliver efficient, cost-effective services over the past few years. The Public sector industries in the UK h ..."
The contact centre industry is relatively young. It grew rapidly over the past couple of decades but has been impacted by recent, less certain, economic conditions. Its working practices have continued to fall under scrutiny. This report reviews the UK contact, or call, centre ..."
The public sector is under tight budget constraints, and there are pressures to find new cost effective and innovative ways to deliver services. As a result, private and third sector involvement in delivering public services is expected to grow and ..."
This report summarises IT outsourcing and business process outsourcing in the public sector within the UK.
This overview of IT outsourcing is intended for those both currently working with public sector clients, and those considering this market fo ..."