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Digital Business Support System Market by Component (Solutions (Revenue and Billing, Customer, Order, and Product Management) and Services), Deployment Model (Public, Private, and Hybrid Cloud), End-User Type, and Region - Global Forecast to 2023

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Date: 03-Dec-2018
No. of pages: 147
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Global Digital Business Support System (BSS) market size to grow at a CAGR of 15.2% during the forecast period

The global digital BSS market is expected to grow from USD 2.8 billion in 2018 to USD 5.8 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 15.2% during the forecast period. Major growth factors for the market include the advent of tailored BSS solutions and new commercial models, increasing online transactions and use of multiple mobile devices, and reduced operational costs. However, time and cost restraints issues could restrain the market growth.

Public cloud segment is expected to account for the largest market size during the forecast period

The public cloud allows access to multiple users for sharing information through the internet. The reason for the high adoption of the public cloud deployment model among the cloud storage providers is its ease of access, faster deployment feature, and low maintenance costs. The public cloud deployment model provides different benefits to the telecom operators, and these benefits include scalability, flexibility, reliability, and remote location access. The public cloud segment is expected to be gaining traction, and this is due to the reason that enterprises face less regulatory hurdles and are willing to outsource their storage facilities to third-party providers, either partially or fully. The major concern about the public cloud is data security, due to which, many enterprises are adopting the private and hybrid cloud storage solutions. However, the public cloud segment is expected to hold the largest market share in the digital BSS market.

North America is expected to account for the largest market size, and Asia Pacific (APAC)would grow at the highest growth rate during the forecast period

The US is the most developed country in terms of technology adoption and investments. The Government of US is always working toward digitization, for which it takes several initiatives. With the advent of private Long-Term Evolution (LTE) and Fifth Generation (5G) services, the adoption of digital BSS solutions is considered integral. Furthermore, the competition in the wireless industry is at its peak, and every service provider is trying to offer innovative services to their customers. Companies such as CSG international, Netcracker, Amdocs, and IBM are the leading digital BSS providers operating in the region. These companies offer revenue management and billing solutions, customer experience solutions, and digital monetization solutions for every stage of the customer life cycle in the US.

Canada also contributes a significant amount of the market share to the total North American digital BSS market. The telecom operators in Canada need to achieve the highest levels of adaptability, speed, and efficiency to address the challenges of digital transformation. Unlike the Siloed BSS, the digital BSS are efficient and flexible. To quote the recent developments in Canada; Ericsson, a leading telco provider, acquired Timeless Mind, a consulting firm that specialized in OSS/BSS. Furthermore, CSG international, a global provider of interactive transaction-driven solutions and services, expanded its partnership with Canadas Wind Mobile to expand its product portfolio.

The competition in APAC region is fragmented, and the cloud providers are looking at expanding the base of their solutions to most of these countries as a result of improvement in infrastructures and other business strategic moves. The major APAC countries that are expected to witness high growth rates include India, China, Singapore, Australia, and Japan. China is the major contributor of the digital BSS market share in APAC. The growth of the Chinese digital BSS market can be attributed to its huge number of telecom subscribers and the increasing trend of technological adoption. The country is looking forward to digitizing its BSS solutions and combining the existing BSS solutions with analytics, security, and cloud technologies. For instance, in March 2017, Ericsson bought the telecom business of Sunrise Technology, a Chinese provider of IT services in the OSS/BSS domain. Huawei, a leading Chinese vendor, launched its services in the OSS/BSS industry. Moreover, the digital BSS vendors are expanding their business in Japan to increase their reach to the region and provide digital BSS offerings to the Japanese telecom industry. For instance, in August 2017, Comarch expanded its business in Japan by opening an office in the country to offer solutions to telecommunications, financial, and service sectors.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the digital BSS marketplace.


  • By company type: Tier 1: 35%, Tier 2: 45%, and Tier 3: 20%

  • By designation: C level Executives: 35%,Director Level: 25%, and Others: 40%

  • By region: North America: 45%, Europe: 20%, APAC: 30%, and Rest of the World: 5%


Major vendors in the global digital BSS market include Amdocs (US), Huawei (China), Ericsson (Sweden), NetCracker (US), CSG International (US), Nokia (Finland), IBM (US), Capgemini (France),  ZTE Corporation (China), Optiva (Canada), Openet (UK), Sigma Systems (Canada), Cerillion (UK), Sterlite Tech (India), Accenture (Ireland), Comarch (Poland), Infosys (India), Oracle (US), Mahindra Comviva (India), Qvantel (Finland), Bearing Point (Finland), FTS (Israel), MATRIXX Software (US), MIND CTI (Israel), and TCS (India).

Research Coverage:

The report includes an in-depth competitive analysis of the key players in the digital BSS market, along with their company profiles, recent developments, and key market strategies. The report segments the global digital BSS market by component (solutions and services),deployment model, end-user type, and region.

Key Benefits of Buying the Report:

The report would help the market leaders/new entrants in this market with the information on the closest approximations of the revenue numbers for the overall digital BSS market and sub segments. Moreover, this report would help stakeholders understand the competitive landscape and gain more insights to better position their businesses and plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

Digital Business Support System Market by Component (Solutions (Revenue and Billing, Customer, Order, and Product Management) and Services), Deployment Model (Public, Private, and Hybrid Cloud), End-User Type, and Region - Global Forecast to 2023

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Bottom-Up Approach
2.3.2 Top-Down Approach
2.4 Assumptions for the Study
2.5 Limitations of the Study

3 Executive Summary

4 Premium Insights
4.1 Attractive Opportunities in the Digital Business Support System Market
4.2 Market in North America, By Deployment Model and Country
4.3 Market By Region
4.4 Market Investment Scenario

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Advent of Tailored BSS Solutions and New Commercial Models
5.2.1.2 Reduced Operational Costs
5.2.1.3 Increasing Online Transactions and Use of Multiple Mobile Devices
5.2.2 Restraints
5.2.2.1 Time and Cost Constraints
5.2.3 Opportunities
5.2.3.1 Outcome and Pull Economies
5.2.3.2 Ngoss Proliferates Traditional BSS Solutions in the Telecom Vertical
5.2.4 Challenges
5.2.4.1 Increasing Complexities in Network Transactions and Integration of Digital BSS Solutions With Legacy Systems
5.2.4.2 Lack of Expertise in Telecom Companies to Implement Digital BSS Solutions
5.3 Use Cases

6 Digital Business Support System Market, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Increasing Adoption of Cloud-Based Approach is Set to Drive the Solutions Segment
6.3 Services
6.3.1 The Need for Advanced Support Systems in the Telecom Vertical is Set to Increase

7 Market By Solution
7.1 Introduction
7.2 Revenue and Billing Management
7.2.1 Need for Converged Billing to Increase Across Various Channels
7.3 Customer Management
7.3.1 Demand for Better Customer Experience Management to Soar
7.4 Order Management
7.4.1 Growing Use of Advanced Analytics to Simplify the Order Management Process
7.5 Product Management
7.5.1 Need for Optimizing Product Portfolio and Its Life Cycle Management to Increase
7.6 Others

8 Digital Business Support System Market, By Service
8.1 Introduction
8.2 Consulting
8.2.1 Need for Consultation on Critical Issues and Opportunities Related to Marketing, Operations, Technologies, Digital Services, and Advanced Analytics to Gain Importance
8.3 Implementation
8.3.1 Need to Integrate and Migrate Traditional BSS Systems With Digital BSS to Increase
8.4 License and Maintenance
8.4.1 Use of Subscription-Based Models to Gain More Traction
8.5 Training and Education
8.5.1 Need to Help Users Gain A Clear Understanding of the Emerging Technologies and Avail the Benefits of the Deployed Solutions on Cloud to Increase
8.6 Managed Services
8.6.1 Demand of Technical Experts to Assist Customers’ in Maintaining and Updating All the Software in the Cloud Management Ecosystem to Be Witnessed

9 Digital Business Support System Market, By Deployment Model
9.1 Introduction
9.2 Public Cloud
9.2.1 Enterprises Need to Outsource Their Storage Facilities to Third-Party Providers, Either Partially Or Fully to Increase
9.3 Private Cloud
9.3.1 Large Enterprises' Need to Create A Secure and Reliable Environment to Store Their Data is Set to Increase
9.4 Hybrid Cloud
9.4.1 Telecom Operators to Adopt Hybrid Cloud for Its Benefits, Such as Reduced Data Privacy Risks, Greater Control, Lesser Costs, and Enhanced Business Performance

10 Market By End-User Type
10.1 Introduction
10.2 Small and Medium-Sized Enterprises
10.2.1 Need to Automate Business Operations Demands Adoption of Technological Advancements to Enhance the Business Operations of Small and Medium-Sized Enterprises
10.3 Large Enterprises
10.3.1 Need for Advanced It Infrastructures and Technical Expertise for Automating Tasks of Different Business Lines to Increase

11 Digital Business Support System Market, By Region
11.1 Introduction
11.2 North America
11.2.1 United States
11.2.1.1 The Telecom Industry to Adopt Cloud-Native and Cloud-Ready Solutions
11.2.2 Canada
11.2.2.1 The Number of Mergers and Acquisitions Activities to Increase in the Oss/BSS Market in the Telecom Vertical
11.3 Europe
11.3.1 United Kingdom
11.3.1.1 The Number of Acquisitions of Small Enterprise Oss/BSS Solution Providers Solution to Increase
11.3.2 Germany
11.3.2.1 Germany to Witness the Adoption of More Cloud Computing Services
11.3.3 Rest of Europe
11.4 Asia Pacific
11.4.1 China
11.4.1.1 The Number of Telecom Subscribers on Cloud and the Use of Next-Generation Technologies to Increase in the Oss/BSS Industry
11.4.2 Rest of Asia Pacific
11.5 Middle East and Africa
11.5.1 Kingdom of Saudi Arabia
11.5.1.1 Increasing Adoption of Communication and It Systems to Digitize the Telecom Industry
11.5.2 United Arab Emirates
11.5.2.1 The Number of Mobile Subscribers and Business Expansions to Increase
11.5.3 Rest of Middle East and Africa
11.6 Latin America
11.6.1 Brazil
11.6.1.1 Ict Investments to Increase for Digitization of Business Processes
11.6.2 Mexico
11.6.2.1 Increasing Government Initiatives to Encourage Technology Investments From Private Enterprises
11.6.3 Rest of Latin America

12 Competitive Landscape
12.1 Overview
12.2 Market Ranking
12.3 Competitive Scenario
12.3.1 New Product Launches and Product Enhancements
12.3.2 Partnerships, Collaborations, and Agreements
12.3.3 Mergers and Acquisitions

13 Company Profiles
(Business Overview, Products Offered, Recent Developments, MnM View, SWOT Analysis)*
13.1 Ericsson
13.2 CSG International
13.3 Netcracker
13.4 Amdocs
13.5 Huawei
13.6 Capgemini
13.7 Nokia
13.8 ZTE Corporation
13.9 Infosys
13.10 TCS
13.11 Accenture
13.12 IBM
13.13 Oracle
13.14 Optiva
13.15 Sigma Systems
13.16 Sterlite Tech
13.17 Cerillion
13.18 Openet
13.19 Comarch
13.20 Qvantel
13.21 Bearingpoint
13.22 Mind Cti
13.23 Mahindra Comviva
13.24 Matrixx Software
13.25 FTS

*Business Overview, Products Offered, Recent Developments, MnM View, SWOT Analysis Might Not Be Captured in Case of Unlisted Companies.

14 Appendix
14.1 Discussion Guide
14.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
14.3 Available Customizations
14.4 Related Reports
14.5 Author Details

List of Tables

Table 1 Digital Business Support System Market Size and Growth Rate, 2016–2023 (USD Million, Y-O-Y %)
Table 2 Industrial Use Cases: Telecom Vertical
Table 3 Market Size By Component, 2016–2023 (USD Million)
Table 4 Solutions: Market Size By Region, 2016–2023 (USD Million)
Table 5 Services: Market Size By Region, 2016–2023 (USD Million)
Table 6 Digital Business Support System Market Size, By Solution, 2016–2023 (USD Million)
Table 7 Revenue and Billing Management: Market Size By Region, 2016–2023 (USD Million)
Table 8 Customer Management: Market Size By Region, 2016–2023 (USD Million)
Table 9 Order Management: Market Size By Region, 2016–2023 (USD Million)
Table 10 Product Management: Market Size By Region, 2016–2023 (USD Million)
Table 11 Others: Market Size By Region, 2016–2023 (USD Million)
Table 12 Digital Business Support System Market Size, By Service, 2016–2023 (USD Million)
Table 13 Consulting: Market Size By Region, 2016–2023 (USD Million)
Table 14 Implementation: Market Size By Region, 2016–2023 (USD Million)
Table 15 License and Maintenance: Market Size By Region, 2016–2023 (USD Million)
Table 16 Training and Education: Market Size By Region, 2016–2023 (USD Million)
Table 17 Managed Services: Market Size By Region, 2016–2023 (USD Million)
Table 18 Digital Business Support System Market Size, By Deployment Model, 2016–2023 (USD Million)
Table 19 Public Cloud: Market Size By Region, 2016–2023 (USD Million)
Table 20 Private Cloud: Market Size By Region, 2016–2023 (USD Million)
Table 21 Hybrid Cloud: Market Size By Region, 2016–2023 (USD Million)
Table 22 Market Size By End-User Type, 2016–2023 (USD Million)
Table 23 Small and Medium-Sized Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 24 Large Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 25 Digital Business Support System Market Size, By Region, 2016–2023 (USD Million)
Table 26 North America: Market Size By Component, 2016–2023 (USD Million)
Table 27 North America: Market Size By Solution, 2016–2023 (USD Million)
Table 28 North America: Market Size By Service, 2016–2023 (USD Million)
Table 29 North America: Market Size By Deployment Model, 2016–2023 (USD Million)
Table 30 North America: Market Size By End-User Type, 2016–2023 (USD Million)
Table 31 North America: Market Size By Country, 2016–2023 (USD Million)
Table 32 Europe: Digital Business Support System Market Size, By Component, 2016–2023 (USD Million)
Table 33 Europe: Market Size By Solution, 2016–2023 (USD Million)
Table 34 Europe: Market Size By Service, 2016–2023 (USD Million)
Table 35 Europe: Market Size By Deployment Model, 2016–2023 (USD Million)
Table 36 Europe: Market Size By End-User Type, 2016–2023 (USD Million)
Table 37 Europe: Market Size By Country, 2016–2023 (USD Million)
Table 38 Asia Pacific: Digital Business Support System Market Size, By Component, 2016–2023 (USD Million)
Table 39 Asia Pacific: Market Size By Solution, 2016–2023 (USD Million)
Table 40 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
Table 41 Asia Pacific: Market Size By Deployment Model, 2016–2023 (USD Million)
Table 42 Asia Pacific: Market Size By End-User Type, 2016–2023 (USD Million)
Table 43 Asia Pacific: Market Size By Country, 2016–2023 (USD Million)
Table 44 Middle East and Africa: Digital Business Support System Market Size, By Component, 2016–2023 (USD Million)
Table 45 Middle East and Africa: Market Size By Solution, 2016–2023 (USD Million)
Table 46 Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
Table 47 Middle East and Africa: Market Size By Deployment Model, 2016–2023 (USD Million)
Table 48 Middle East and Africa: Market Size By End-User Type, 2016–2023 (USD Million)
Table 49 Middle East and Africa: Market Size By Country, 2016–2023 (USD Million)
Table 50 Latin America: Digital Business Support System Market Size, By Component, 2016–2023 (USD Million)
Table 51 Latin America: Market Size By Solution, 2016–2023 (USD Million)
Table 52 Latin America: Market Size By Service, 2016–2023 (USD Million)
Table 53 Latin America: Market Size By Deployment Model, 2016–2023 (USD Million)
Table 54 Latin America: Market Size By End-User Type, 2016–2023 (USD Million)
Table 55 Latin America: Market Size By Country, 2016–2023 (USD Million)
Table 56 Market Ranking for the Digital Business Support System Market, 2018
Table 57 New Product Launches and Product Enhancements, 2015–2018
Table 58 Partnerships, Collaborations, and Agreements, 2015–2018
Table 59 Mergers and Acquisitions, 2015–2018

List of Figures

Figure 1 Digital Business Support System Market Segmentation
Figure 2 Market Research Design
Figure 3 Market Bottom-Up Approach
Figure 4 Market Top-Down Approach
Figure 5 Market Top 3 Segments, 2018
Figure 6 Services Segment to Have A Higher Market Share in 2018
Figure 7 Increasing Demand for Customized Business Support System Solutions and Services to Drive the Market
Figure 8 Public Cloud Deployment Model and North American Region to Hold the Highest Market Shares in 2018
Figure 9 Asia Pacific to Grow at the Highest CAGR During the Forecast Period
Figure 10 Asia Pacific to Emerge as the Best Market for Investment Over the Next 5 Years
Figure 11 Drivers, Restraints, Opportunities, and Challenges: Digital Business Support System Market
Figure 12 Services Segment to Hold A Larger Market Size in 2018
Figure 13 North America to Dominate the Solutions Segment During the Forecast Period
Figure 14 Asia Pacific to Dominate the Services Segment During the Forecast Period
Figure 15 Customer Management Segment to Hold the Largest Market Size During the Forecast Period
Figure 16 North America to Hold the Largest Market Size During the Forecast Period
Figure 17 Managed Services Segment to Grow at the Highest CAGR During the Forecast Period
Figure 18 North America to Hold the Largest Market Size During the Forecast Period
Figure 19 Asia Pacific to Grow at the Highest CAGR During the Forecast Period
Figure 20 Public Cloud Segment to Hold the Largest Market Size During the Forecast Period
Figure 21 Asia Pacific to Grow at the Highest CAGR During the Forecast Period
Figure 22 North America to Hold the Largest Market Size During the Forecast Period
Figure 23 Asia Pacific to Grow at the Highest CAGR During the Forecast Period
Figure 24 Large Enterprises Segment to Hold A Larger Market Size During the Forecast Period
Figure 25 Asia Pacific to Grow at the Highest CAGR During the Forecast Period
Figure 26 North America to Hold the Largest Market Size During the Forecast Period
Figure 27 North America to Hold the Largest Market Size During the Forecast Period
Figure 28 North America: Market Snapshot
Figure 29 Services Segment to Hold A Larger Market Size During the Forecast Period
Figure 30 Services Segment to Hold A Larger Market Size During the Forecast Period
Figure 31 Asia Pacific: Market Snapshot
Figure 32 Services Segment to Hold A Larger Market Size During the Forecast Period
Figure 33 Services Segment to Hold A Larger Market Size During the Forecast Period
Figure 34 Services Segment to Hold A Larger Market Size During the Forecast Period
Figure 35 Key Developments By the Leading Players in the Digital Business Support System Market During 2015–2018
Figure 36 Ericsson: Company Snapshot
Figure 37 Ericsson: SWOT Analysis
Figure 38 CSG International: Company Snapshot
Figure 39 CSG International: SWOT Analysis
Figure 40 Netcracker: SWOT Analysis
Figure 41 Amdocs: Company Snapshot
Figure 42 Amdocs: SWOT Analysis
Figure 43 Huawei: Company Snapshot
Figure 44 Huawei: SWOT Analysis
Figure 45 Capgemini: Company Snapshot
Figure 46 Nokia: Company Snapshot
Figure 47 ZTE Corporation: Company Snapshot
Figure 48 Infosys: Company Snapshot
Figure 49 TCS: Company Snapshot
Figure 50 Accenture: Company Snapshot
Figure 51 IBM: Company Snapshot
Figure 52 Oracle: Company Snapshot
Figure 53 Optiva: Company Snapshot
Figure 54 Sterlite Tech: Company Snapshot
Figure 55 Cerillion: Company Snapshot
Figure 56 Comarch: Company Snapshot
Figure 57 Mind CTI: Company Snapshot

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