Customer Information System Market by Component (Solutions and Services), Application (Water and Wastewater Management, Electricity and Power Management, and Utility Gas Management), Deployment Type, and Region - Global Forecast to 2023

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Date: 02-Nov-2018
No. of pages: 110
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Global customer information system market size to grow at a CAGR of 11.9% during the forecast period

The global Customer Information System (CIS) market size is expected to grow from USD 877 million in 2018 to USD 1,539 million by 2023, at a Compound Annual Growth Rate (CAGR) of 11.9% during the forecast period. Major growth factors for the market include the growing global utility consumption, the emerging cloud and IoT technologies, and smart city initiatives. However, stringent government data regulation issues couldres train the market growth.

Water and wastewater management segment is expected to account for the largest market size during the forecast period

The water and waste water management segment is one of the dominating segments in terms of CIS deployments. CIS solutions assist organizations by registering, tracking, and monitoring the water meter population through complete billing and meter data solutions. CIS assists organizations to calculate water consumption bills, generate bill receipts, report on-demand delivery, and track leakages if any. The water and waste water management segment account for the highest market size, owing to the increase in water consumption. The overall water consumption across the globe is increasing at a significant rate, and the effective management of it requires CIS implementations. Furthermore, various governments are taking several initiatives to enable smart distribution of water based on customer density and usage pattern. These initiatives drive the growth of CIS implementations, hence leading to the growth of the overall market.

Americas is expected to account for the largest market size, and Europe would grow at the highest growth rate during the forecast period

The US Department of Energy (DOE) introduced Grid 2030 program to modernize the grid and electricity distribution system.

The US government is focusing on various initiatives, strategies, and projects to enhance the utilities sector. Grid Modernization Initiative (GMI), Effective Utility Management (EUM) Initiative, EPA’s Clean Water and Drinking Water Infrastructure Sustainability Policy, and POWER Initiative are some of the major initiatives and policies contributing to the growth of CIS market in North America. Furthermore, the US electric grid holds more than 1 million megawatts of generating capacity connected to approximately 600,000 miles of transmission lines. This, in turn, is expected to increase the number of users, hence the demand for CIS solutions and services is expected to continue to increase in the region.

The US is expected to invest USD 41 trillion for the Smart Cities USA project to enhance the city infrastructure with the help of the emerging technologies. These investments are expected to help grow CIS deployments, thereby boosting the overall market growth. On the other hand, Latin America’s market share is considerably low in the global CIS market. Major countries, such as Brazil and Mexico, have witnessed the serious droughts and electricity shortages. This is evident by the fact that more than 31 million people in the region lack the access to electricity, thereby witnessing blackouts.

Europe is the second largest contributor to the CIS market, due to its acceptance of innovations and upcoming technologies, such as cloud and IoT. European Electricity Grid Initiative (EEGI) initiated in 2012, a nine-year European Research and Development (R&D) program introduced to accelerate innovation and the development of electricity networks of the future in Europe. The region comprises major economies, such as the UK, Germany, and France. The UK, Germany, France, and Italy are some of the leading countries taking the initiative to enhance the energy and utility industry vertical in Europe.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the CIS marketplace.


  • By company type: Tier 1: 35%, Tier 2: 45%, and Tier 3: 20%

  • By designation: C-level Executives: 35%,Director Level: 25%, and Others: 40%

  • By region: North America: 45%, Europe: 20%, APAC: 30%, and Rest of the World: 5%


Major vendors in the global CIS market include Oracle (US), SAP (Germany), Itineris (Belgium), Hansen (Australia), Fluentgrid (India), Open International (US), Gentrack (New Zealand), Milestone Utility Services (US), Cayenta (British Columbia), Advanced Utility Systems (Canada), Engineering (Lazio), Indra (Spain), Ferranti (Belgium), NorthStar Utilities (Canada), Vertexone (US), IBM (US), Wipro (India), Agility CIS (New Zealand), Avertra (US), ATS (US), Cogsdale (Canada), FATHOM (US), EG (Denmark), efluid (France), Hydro-Comp (Cyprus).

Research Coverage:

The report includes an in-depth competitive analysis of the key players in the CIS market, along with their company profiles, recent developments, and key market strategies. The report segments the global CIS market by component (solutions and services), application, deployment type, and region.

Key Benefits of Buying the Report:

The report would help the market leaders/new entrants in this market with the information on the closest approximations of the revenue numbers for the overall CIS market and sub segments. Moreover, this report would help stakeholders understand the competitive landscape and gain more insights to better position their businesses and plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

Customer Information System Market by Component (Solutions and Services), Application (Water and Wastewater Management, Electricity and Power Management, and Utility Gas Management), Deployment Type, and Region - Global Forecast to 2023

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Segmentation
1.3.1 Regions Covered
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Bottom-Up Approach
2.3.2 Top-Down Approach
2.4 Assumptions for the Study
2.5 Limitations of the Study

3 Executive Summary

4 Premium Insights
4.1 Attractive Opportunities in the Customer Information System Market
4.2 Market Top 3 Applications and Regions
4.3 Market By Region

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Growing Global Utility Consumption
5.2.1.2 Emerging Cloud and IoT Technologies
5.2.1.3 Smart City Initiatives
5.2.2 Restraints
5.2.2.1 Stringent Government Data Regulations
5.2.3 Opportunities
5.2.3.1 Convergence of AI With CIS
5.2.4 Challenges
5.2.4.1 Cybersecurity Challenges
5.3 Use Cases

6 Customer Information System Market, By Component
6.1 Introduction
6.2 Solution
6.2.1 Utility Billing and Distribution Management
6.2.2 Collection and Debt Management
6.3 Services
6.3.1 Americas is Estimated to Hold the Largest Market Size in 2018

7 Market By Service
7.1 Introduction
7.2 CIS Implementation Service
7.2.1 CIS Implementation Service Providers Prototype the Implementation for Interconnection Between Customers and Utility Providers
7.3 Support Service
7.3.1 Need for 24/7 Professionally Skilled Assistance, to Lead the Growth of Support Services
7.4 Legacy Extension Consulting Service
7.4.1 Aging Customer Management Systems is the Major Driving Factor for the Growth of the Legacy Extension Consulting Service

8 Customer Information System Market, By Application
8.1 Introduction
8.1.1 Water and Wastewater Management Segment Holds the Largest Market Size in the Application Segment
8.2 Water and Wastewater Management
8.2.1 to Effectively Manage the Increasing Consumption of Water is Driving the Growth of the Water and Wastewater Management Segment
8.3 Electricity and Power Management
8.3.1 to Reduce Complexity and Offer Real-Time Monitoring of Electricity are the Factors Contributing to the Growth of the Electricity and Power Management Segment
8.4 Utility Gas Management
8.4.1 The Ability of CIS to Detect the Risk and Minimize the Operational Costs are the Major Reasons for the Growth of Customer Information System

9 Market By Deployment Type
9.1 Introduction
9.1.1 Cloud Segment is Estimated to Hold the Largest Market Size in 2018
9.2 On-Premises
9.2.1 Complete Control Over the Customer Data and Security is Expected to Facilitate the Growth of the On-Premises Segment
9.3 Cloud
9.3.1 Increasing Demand of CIS-As-A-Service is Expected to Lead the Growth of the Cloud Segment

10 Customer Information System Market, By Region
10.1 Introduction
10.2 Americas
10.2.1 US
10.2.1.1 Increasing Government Initiatives for Energy and Utilities is Expected to Drive the Growth of the CIS Market in Us
10.2.2 Canada
10.2.2.1 Increasing Government Initiatives, and Energy and Utility Regulations are Driving the Growth of CIS Market in Canada
10.2.3 Rest of Americas
10.3 Europe
10.3.1 UK
10.3.1.1 Increasing Investments in Technologies is Contributing the Growth of CIS Solutions and Services in UK
10.3.2 Germany
10.3.2.1 Increasing Technology Maturity and Emerging Technologies Such as IoT and Cloud Computing are Driving the Growth of Germany
10.3.3 Rest of Europe
10.4 Asia Pacific
10.4.1 China
10.4.1.1 Growing Utility Generation and Consumption and Evolving Economies is Expected to Lead the Growth of the CIS Market in the Region
10.4.2 Rest of APAC
10.5 Middle East and Africa
10.5.1 Ksa
10.5.1.1 Urge to Manage the Optimum Utilization of Limited Utilities Such as Water is Expected to Facilitate the Growth of the CIS Market in Ksa
10.5.2 UAE
10.5.2.1 Urge of Utility Providers to Fulfill the Billing and Distribution Need of Utility Customers are Driving the Growth of UAE

11 Competitive Landscape
11.1 Overview
11.2 Competitive Landscape
11.2.1 New Product Launches and Product Upgrades
11.2.2 Acquisitions
11.2.3 Partnerships and Collaborations

12 Company Profiles
(Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MnM View)*
12.1 Oracle
12.2 SAP
12.3 Itineris
12.4 Hansen
12.5 Fluentgrid
12.6 Open International
12.7 Gentrack
12.8 Milestone Utility Services
12.9 Cayenta
12.10 Advanced Utility Systems
12.11 Engineering
12.12 Indra
12.13 Ferranti Computer Systems
12.14 Northstar Utilities
12.15 Vertexone
12.16 IBM
12.17 Wipro
12.18 Agility CIS
12.19 Avertra
12.20 ATS
12.21 Cogsdale
12.22 Fathom
12.23 EG
12.24 Efluid
12.25 Hydro-Comp

*Details on Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Discussion Guide
13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.3 Related Reports
13.4 Author Details

List of Tables

Table 1 Customer Information System Market Size and Growth Rate, 2016–2023 (USD Million, Y-O-Y %)
Table 2 Market Size By Component, 2016–2023 (USD Million)
Table 3 Customer Information System Solution Market Size, By Region, 2016–2023 (USD Million)
Table 4 Customer Information System Services Market Size, By Region, 2016–2023 (USD Million)
Table 5 Customer Information System Market Size, By Service, 2016–2023 (USD Million)
Table 6 CIS Implementation Service: Market Size By Region, 2016–2023 (USD Million)
Table 7 Support Service: Market Size By Region, 2016–2023 (USD Million)
Table 8 Legacy Extension CIS Service: Market Size By Region, 2016–2023 (USD Million)
Table 9 Customer Information System Market Size, By Application, 2016–2023 (USD Million)
Table 10 Water and Waste Water Management: Market Size By Region, 2016–2023 (USD Million)
Table 11 Electricity and Power Management: Market Size By Region, 2016–2023 (USD Million)
Table 12 Utility Gas Management: Market Size By Region, 2016–2023 (USD Million)
Table 13 Customer Information System Market Size By Deployment Type, 2016–2023 (USD Million)
Table 14 On-Premises: Market Size By Region, 2016–2023 (USD Million)
Table 15 Cloud: Market Size By Region, 2016–2023 (USD Million)
Table 16 Market Size By Region, 2016–2023 (USD Million)
Table 17 Americas: Market Size By Component, 2016–2023 (USD Million)
Table 18 Americas: Market Size By Service, 2016–2023 (USD Million)
Table 19 Americas: Market Size By Application, 2016–2023 (USD Million)
Table 20 Americas: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 21 Americas: Market Size By Country, 2016–2023 (USD Million)
Table 22 Europe: Customer Information System Market Size, By Component, 2016–2023 (USD Million)
Table 23 Europe: Market Size By Service, 2016–2023 (USD Million)
Table 24 Europe: Market Size By Application, 2016–2023 (USD Million)
Table 25 Europe: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 26 Europe: Market Size By Country, 2016–2023 (USD Million)
Table 27 Asia Pacific: Customer Information System Market Size, By Component, 2016–2023 (USD Million)
Table 28 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
Table 29 Asia Pacific: Market Size By Application, 2016–2023 (USD Million)
Table 30 Asia Pacific: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 31 Asia Pacific: Market Size By Country, 2016–2023 (USD Million)
Table 32 Middle East and Africa: Customer Information System Market Size, By Component, 2016–2023 (USD Million)
Table 33 Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
Table 34 Middle East and Africa: Market Size By Application, 2016–2023 (USD Million)
Table 35 Middle East and Africa: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 36 Middle East and Africa: Market Size By Country, 2016–2023 (USD Million)
Table 37 New Product Launches and Product Upgrades, 2016–2018
Table 38 Acquisitions, 2016–2018
Table 39 Partnerships and Collaborations, 2016–2018

List of Figures

Figure 1 Customer Information System Market: Research Design
Figure 2 Market Bottom-Up Approach
Figure 3 Market Top-Down Approach
Figure 4 Market Top 3 Segments, 2018
Figure 5 Market By Deployment Type, 2018
Figure 6 Americas Segment is Estimated to Hold the Highest Market Share in 2018
Figure 7 Increasing Utility Consumption and Emerging Cloud and IoT Technologies are Expected to Drive the Growth of the Customer Information System Market
Figure 8 Water and Wastewater Management Application and the North American Region are Estimated to Hold the Highest Market Shares in 2018
Figure 9 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 10 Drivers, Restraints, Opportunities, and Challenges: Customer Information System Market
Figure 11 Solutions Segment is Estimated to Dominate the Market in 2018
Figure 12 Americas Region is Expected to Dominate the Solutions Segment in the Market During the Forecast Period
Figure 13 Europe is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 14 Support Service Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 15 Utility Gas Management Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 16 Cloud Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 17 The Americas is Expected to Hold the Largest Market Size During the Forecast Period
Figure 18 Americas: Market Snapshot
Figure 19 Support Service Segment in the Americas is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 20 Utility Gas Management Segment is Expected to Grow at the Highest CAGR in the Americas During the Forecast Period
Figure 21 Support Service Segment in Europe is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 22 Utility Gas Management Segment is Expected to Exhibit the Highest CAGR in Europe During the Forecast Period
Figure 23 Asia Pacific: Market Snapshot
Figure 24 Support Service Segment in Asia Pacific is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 25 Utility Gas Management Segment is Expected to Exhibit the Highest CAGR in Asia Pacific During the Forecast Period
Figure 26 Support Service Segment is Expected to Exhibit the Highest CAGR in Middle East and Africa During the Forecast Period
Figure 27 Key Developments By the Leading Players in the Customer Information System Market During 2016–2018
Figure 28 Oracle: Company Snapshot
Figure 29 Oracle: SWOT Analysis
Figure 30 SAP: Company Snapshot
Figure 31 SAP: SWOT Analysis
Figure 32 Hansen: Company Snapshot
Figure 33 SWOT Analysis: Hansen
Figure 34 Gentrack: Company Snapshot
Figure 35 Indra: Company Snapshot
Figure 36 IBM: Company Snapshot
Figure 37 Wipro: Company Snapshot
Figure 38 EG: Company Snapshot

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